Mercure Macae

客户意见评级 (ALL 评级) 4.1/5 683 评论

保证最优惠房价
Mercure Macae - Image 1
Mercure Macae - Image 2
Mercure Macae - Image 3
Mercure Macae - Image 4
, 27934600 马卡埃, 巴西

描述

酒店其他优惠

  • 距离公交总站 4 公里。

  • 距离马卡埃机场 (MCE) 17 分钟路程

  • 距离马卡埃港口 5.4 公里

  • 我们距海滩 150 米。

  • 酒店距马卡埃广场购物中心 4.5 公里。

我们的客房

酒店位置

Mercure Macae

27934600 马卡埃
巴西

GPS:-22.4018, -41.7948

电话
传真 +55 552221062686

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 餐厅
  • 轮椅可通行
  • 无限网络
  • 空调
  • 酒吧
  • 会议室
  • 100% 无烟酒店

MERCURE MACAE

Great cuisine, varieties for breakfast, lunch and dinner.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.1/5  683 评论

TripAdvisor 评级  4.5/5  65 评论

Atendimento diferenciado, nota 10 em todos os âmbitos.

Tripadvisor 评级 5.0/5

Go23621297921 经 TripAdvisor 认证的评论

O atendimento de Gabriel do room service e diferenciado. Carismático e capricha no seu atendimento. Parabéns! Limpeza e organização dos apartamentos também está de parabéns! Ambiente agradável e pessoal sempre atenciosos. O caminho para o sucesso e sempre buscar a excelência.

Hotel Mercore,caro porém alimentação abaixo do esperado

Tripadvisor 评级 3.0/5

Helton M 经 TripAdvisor 认证的评论

Quartos muito bom, porém decepção na comida, onde que achava que seria uma ótima estadia,foi desagradável na alimentação principalmente nos horários de janta, onde no primeiro dia foi 01:15 só para pedir um lanche que veio freio batata frita cheio de óleo isto no primeiro dia. Segundo dia foi uma janta onde fiz o pedido as 20:00 da noite veio chegar às 21:40,pensei a demanda está alta vou liga,quando ligo realmente tinha esquecido de mandar tal jantar de 20:00 que tinha pedido,chegou prato arroz duro e parecia sobra do almoço literalmente impossível de comer batata frita mucha com excesso de óleo velho com gosto de óleo reutilizado várias vezes, e com isto mesmo com fome querendo jantar fiz questão de devolver pois nem eles comeria aquela comida.

Prezado Eduardo, Agradecemos por compartilhar sua experiência conosco. Lamentamos sinceramente pela falha ocorrida em nosso serviço de cozinha durante sua estadia. Este não é o padrão de qualidade que nos esforçamos para oferecer nos Hotéis Mercure. Estamos em um processo de reestruturação em nossa equipe e no setor de alimentos e bebidas para garantir que todos os nossos serviços correspondam às expectativas de nossos hóspedes. Zelamos pela qualificação de nossa equipe e estamos trabalhando para que experiências como a sua sejam sempre positivas e marcadas pela qualidade. Agradecemos pela compreensão e esperamos poder recebê-lo novamente para demonstrar as melhorias. Atenciosamente, Equipe Mercure.

Good hotel near beach

Tripadvisor 评级 5.0/5

Param3004 经 TripAdvisor 认证的评论

Hotel is very nice. Room is very spacious. It included all necessary items. Hotel staff is very cooperative. Our booking included breakfast as well. The buffet breakfast is very delicious. Kitchen staff provided special vegetarian options to me. All staff is coorporative. Special help provided by Frank Garson for all our food related queries in restuarant. Location is good. Beach at walking distance.

Hello, Thank you so much for your wonderful review! We are delighted to know that you enjoyed your stay with us and that our location, rooms, and breakfast met your expectations. We are especially pleased with your kind words about our staff, particularly Frank Garson, who always strives to provide exceptional service. It’s great to hear that we could accommodate your dietary preferences and contribute to a pleasant experience. We look forward to welcoming you back soon for another memorable stay! Best regards, Team Mercure.

Terrible Hotel

Tripadvisor 评级 1.0/5

esdrasm66 家庭住宿 - 经 TripAdvisor 认证的评论

First of all, I need to highlight this review is not about the staffing working at the hotel. The people working there were amazing. But, this is a terrible hotel, old, musty-smelling, very disgusting carpet. The hotel was very noisy as well, really difficult to sleep there. Windows didn't have any noise protection.

Dear Mr. Esdras, Thank you for taking the time to tell us about your experience at the Mercure Macae. Thank you very much for the positive comment about our team, your opinion is very important to us and we will share with everyone. We sorry that you hadn't a good experience, please allow us to express our sincerest apologies. We hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Macaé Team.

For the money this is a very good hotel

Tripadvisor 评级 4.0/5

stupreece75 商务住宿 - 经 TripAdvisor 认证的评论

Stayed on the 20th floor for a 10 day quarantine period. The way the hotel is dealing with the covid virus is very good. Having stayed in a few of the near-by hotels I would not hesitate to stay here again. The food brought to the room was consistently good, the room was in good condition and tidy. The TV had a good selection of english speaking channels which is rare in Brazil. A/C worked well, good sound proofing between rooms. A very satisfactory stay and look forward to another visit

Hi Stupreece75, Thanks a lot for your comments. We hope to see you soon. Best regards, Mercure Macae Team

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其他网络用户评价我们的酒店

  • 90 评论 9.4/10 位置
  • 330 评论 5.4/10 房间
  • 276 评论 7.6/10 服务
  • 16 评论 4.1/10 上网
  • 145 评论 4.8/10 舒适度
  • 105 评论 5.1/10 食物
  • 101 评论 4.3/10 清洁度
  • 99 评论 6.3/10 早餐

支持方 Trustyou

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