Mantra Mackay 4 stars

Customer review rating (ALL Rating) 4.4/5 963 reviews

Mantra Mackay - Image 1
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Mackay Harbour, 40 Mulherin Road, 4740 MACKAY, Australia

Description

Hotel extras

  • Relax and take in the picturesque views of the harbour.

  • Only 8mins from the Mackay CBD and a short walk to the beach. Perfect for business or leisure.

  • Perfect for weddings and conferences with unrivalled waterfront views and natural lighting.

Our accommodation(s)

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Hotel location

Mantra Mackay

Mackay Harbour, 40 Mulherin Road
4740 MACKAY
Australia

GPS:-21.1121, 149.224

Telephone
Fax +61 7 4955 4400

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

LATITUDE 21

The versatile Latitude 21 offers a casual, yet elegant dining experience. Choose between al fresco dining or dining in air conditioned comfort. Please contact hotel for hours of operation as they are limited at this time.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  963 reviews

TripAdvisor Rating  4.0/5  154 reviews

Certificate of excellence 2024

Wonderful experience!

TripAdvisor rating 5.0/5

Vicki J TripAdvisor review

Cannot thank the Mantra enough for hosting all our guests at the wedding of our daughter. We were all made to feel so welcome! The rooms and meals were amazing and the service of food and drink at the reception was second to none! Thank you for making this event so memorable!

Relaxed, organized, extremely clean and tidy.

Customer review rating 4.5/5

Ian D. L. Families - Confirmed reviews ALL

Relaxed, organized, extremely clean and tidy.

Dear Ian D., We very much appreciate your comments regarding your stay at the Mantra Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 2.5/5

Anonymous Solo - Confirmed reviews ALL

Staff lacking training

Dear Carole M., Thank you for taking the time to tell us about your experience at the Mantra Mackay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

proximity to the hotel

Customer review rating 4.5/5

Shane Business - Confirmed reviews ALL

restaurant is top notch with plenty more within close proximity to the hotel, rooms are decent with nice views of the harbour

Dear Shane S., We very much appreciate your comments regarding your stay at the Mantra Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 4.5/5

Sharni H. Families - Confirmed reviews ALL

The rooms are a bit old and dated. The smell of mould was current and seen in the bathroom. Other than this, the staff are excellent and accommodating. Nothing was an issue. The weekend was lovely for my son's wedding.

Dear Sharni H., We very much appreciate your comments regarding your stay at the Mantra Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 246 reviews 8.9/10 Location
  • 580 reviews 8/10 Room
  • 483 reviews 9/10 Service
  • 249 reviews 8/10 Food
  • 224 reviews 6.9/10 Cleanliness
  • 86 reviews 9/10 Breakfast
  • 15 reviews 3.7/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.