罗克汉普顿美居酒店 4 星

客户意见评级 (ALL 评级) 4.0/5 301 评论

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罗克汉普顿美居酒店 - Image 1
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86 Victoria Parade, 4700 罗克汉普顿, 澳大利亚

描述

酒店其他优惠

  • Located in the heart of Rockhampton CBD adjacent to the Fitzroy River.

  • Well-equiped guest rooms provide views of the Fitzroy River and Rockhampton City

  • Hotel style rooms, all with balconies

  • Enjoy your Leisure time with Pool and Gym located on site.

  • 6 versatile conference spaces to create your ideal meeting or special event.

我们的客房

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酒店位置

罗克汉普顿美居酒店

86 Victoria Parade
4700 罗克汉普顿
澳大利亚

GPS:-23.3736, 150.5101

电话
传真 +61 7 4927 1615

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 餐厅
  • 健身中心
  • 无线网络
  • 早餐
  • 会议室

Riverside Restaurant

Riverside Restaurant & Bar overlooks the beautiful Fitzroy River. Open for breakfast 7 days and dinner 6 days.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.0/5  301 评论

TripAdvisor 评级  3.6/5  1,256 评论

Mediocre Mercure

Tripadvisor 评级 2.0/5

Fearless34457923509 经 TripAdvisor 认证的评论

Never believe what the photos tell you. Stopped for an overnight stay , booked through Booking.com at least 2 months prior as we wanted a hotel with a restaurant. Arrived early and pleasantly greeted etc only to find restaurant closed on a Sunday. Try finding somewhere in the CBD of Rockhampton that is open ! Thank goodness we found the good old Criterion down the road. The service, smiles, food, plus the manager showed us the accommodation that was available, hence next time we shall be staying either there or somewhere else. Sorry Mercure, but your rooms were mouldy, bathroom fittings were corroded, in a nutshell the maintenance needs to be addressed. Breakfast was well presented but certainly not worth $28 a head. Certainly would not recommend Accor Mercure Rockhampton . Perhaps a little more attention to detail wouldn’t go amiss.

Dear Irene, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you were greeted warmly upon arrival; however, we regret that your experience did not meet your expectations. We apologize for the inconvenience regarding the restaurant being closed on Sundays. We understand and appreciate your honest feedback regarding your comments about the room condition and have organised maintenance and housekeeping to rectify these issues. We take maintenance issues seriously and are committed to ensuring a comfortable environment for our guests. We appreciate your feedback and hope that you will consider giving us another opportunity in the future. Kind regards, Shona Kapernick Duty Manager

Good place to stay

Tripadvisor 评级 4.0/5

Shirley B 经 TripAdvisor 认证的评论

This hotel is in a great location and walkable to the CBD and cafes and restaurants in the area. The room was a little tired but very clean.

Dear Shirley B, Thank you for your kind feedback. We are pleased to hear that you enjoyed our prime location and found your room to be clean. Your comments regarding the room condition will be taken into consideration as we continuously strive to enhance our guest experience. I hope we can welcome you back again. Kind regards, Shona Kapernick Duty Manager

On our way back to Brisbane from our Outback adventure

Tripadvisor 评级 4.0/5

Citizengastronaut 经 TripAdvisor 认证的评论

We stayed after our trip in the Queensland outback. Reception we just arrived from Clermont by car at 14-00 hour. We were told the room would take a little while before being ready, so we went for a walk in the CBD, and someone would call us on mobile came back at 15.30 to reception but nobody called us! Got the room key and went to our room which was adequate for a Mercure property but needs a lift . We ate in the restaurant and had breakfast service was good, and food came as per menu description. On last evening of Sunday, we went out and put the signage on door handle our room wasn't refresh so we spoke to a housekeeper, but they were too busy and finally at 15. 30 hours caught the eye of person that is wait staff doing rooms, we gave our rubbish and ask for new bathroom towels but no explanation why the room was done. Overall, the stay was good, dining room and kitchen excellent, room when we arrived aircon not working properly but after several the Head Houskeeper fix it, very professional. Meet and greet at reception needs for staff training but most of stay was enjoyable and location is great.

Dear Citizengastronaut, Thank you for taking the time to leave us a review. We're delighted to hear that your stay was enjoyable, and our location suited your needs. At Mercure Rockhampton, we strive to provide each and every guest with a pleasant stay, so we understand your disappointment with the communication upon check in and again with your room service. We will certainly discuss this with the team and use your feedback to make improvements in this area. Thanks again for your review, and we hope you come back to stay with us soon! Sincerely, Karley Beasy Mercure Rockhampton

Overnight stop

Tripadvisor 评级 5.0/5

Nomad5768 Couples - 经 TripAdvisor 认证的评论

What a fantastic overnight stay! We were delighted to use our complimentary Accor Plus night and even more so to be pleasantly surprised with an upgrade to a spacious King Suite, especially given the hotel was fully booked. While the room was a little dated, it was exceptionally comfortable with all the extra space. Our dining experiences were equally impressive. Both dinner and breakfast were delicious, and the service was consistently excellent. A special mention goes to Jamie in the Dining Room, who was truly an asset and made our meals even more enjoyable!

Hi Nomad5768, Thank you for such a wonderful review! I am so pleased you enjoyed your stay and dining experience with us. I will ensure your feedback is shared with the team. I hope we can welcome you back again soon. Kind regards, Shona Kapernick Duty Manager

Pleasantly suprised

Tripadvisor 评级 5.0/5

Danielle F 经 TripAdvisor 认证的评论

I was apprehensive after reading a fair few bad reviews but my friends and I were pleasantly suprised at our recent stay. The room was clean, bed was comfortable, buffet breakfast was great, service was lovely! The bathroom was dated but otherwise everything was great!

Hi Danielle, Thank you for your wonderful review. We are very pleased to hear that you enjoyed the cleanliness and comfort of your room. Here at Mercure Rockhampton, we strive to ensure that our guests have the best experience possible and we’re glad to know that you had a great stay with us. We appreciate your feedback and hope we can welcome you back again. Kind regards, Shona Kapernick Duty Manager

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 213 评论 8.4/10 位置
  • 440 评论 5.7/10 房间
  • 250 评论 8.1/10 服务
  • 6 评论 8.3/10 上网
  • 220 评论 5.1/10 舒适度
  • 179 评论 5.2/10 清洁度
  • 114 评论 3.3/10 设施
  • 83 评论 7/10 早餐

支持方 Trustyou

价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。