Fairmont El San Juan Hotel 5 星

客户意见评级 (ALL 评级) 3.9/5 654 评论

保证最优惠房价
Fairmont El San Juan Hotel - Image 1
Fairmont El San Juan Hotel - Image 2
Fairmont El San Juan Hotel - Image 3
Fairmont El San Juan Hotel - Image 4
6063 Av Isla Verde, 00979 圣胡安, 波多黎各

描述

酒店其他优惠

  • 客房和套房具有温馨的氛围和淡淡的海洋色调，呈现出优雅的历史感。

  • 配备无线网络、平板电视、有线和流媒体频道、保险箱、吹风机和熨斗/熨衣板。

  • 酒店提供 24 小时客房内用餐服务，客人可享用创新的海岛美食。

  • Newly renovated guest rooms, suites and villas

  • Wellness spa and fitness center

我们的客房

酒店位置

Fairmont El San Juan Hotel

6063 Av Isla Verde
00979 圣胡安
波多黎各

GPS:18.442995, -66.019684

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  3.9/5  654 评论

TripAdvisor 评级  4.0/5  1,890 评论

Amazing service at the Beach/Pool

Tripadvisor 评级 5.0/5

dnice1120 经 TripAdvisor 认证的评论

We were visiting Puerto Rico for the Bad Bunny concert and the Fairmont did not disappoint. The staff is amazing, especially Wilifred, Enwil and the pool staff (I believe her name was Ashley or Jessica.) We look forward to coming back!

Decent meeting hotel. Tech issues are a problem

Tripadvisor 评级 3.0/5

hockessin1 经 TripAdvisor 认证的评论

Decent hotel. Updated facility in a nice location...close to airport but still quiet. TV in room is programmed to turnoff after an hour or so...complete pain to get back on. Charging plugs are so worn that they won't deliver current to USB or hold a 110 V plug. Many Room light switches don't work. Desk light is inoperable. Room cleaners have LOUD conversations down the hallway a lot.

Extremely Disappointed

Tripadvisor 评级 3.0/5

Dewana W 经 TripAdvisor 认证的评论

Unfortunately, this was not the experience we expected from a luxury resort at this price point. Service throughout the hotel was consistently poor. It was difficult to reach anyone by phone, restaurant reservations were unavailable, and valet service was unresponsive, staff often looked at us without offering help. Our room was missing basic amenities such as bathrobes, and the lotion bottle was empty upon arrival. Dining was another disappointment. The food quality did not match the hotel’s reputation, and servers were unwilling to explain menu items when asked, which made the experience feel rushed and unwelcoming. For $700 per night, guests should receive attentive service, warmth, and thoughtful details. Sadly, this stay fell far below those expectations.

Thank you for taking the time to share your feedback. We are truly sorry to learn that your experience did not meet the level of service and attention you rightfully expected, particularly given the rate and positioning of our resort. Your comments regarding service responsiveness, room readiness upon arrival, valet experience, and dining interactions are concerning and not reflective of the standards we strive to uphold. Missing amenities, difficulty reaching team members, and feeling unattended or rushed are unacceptable, and we sincerely regret the frustration this caused during your stay. We also appreciate you highlighting your dining experience. Hospitality should always feel warm, informative, and welcoming, and we are disappointed that this was not conveyed through our restaurant service. Your feedback has been shared with our leadership teams so these matters can be addressed with urgency and care. While we cannot change the experience you had, please know that your comments are being taken seriously and are helping guide meaningful improvements. We would welcome the opportunity to reconnect with you directly, should you be open to it, to better understand the details of your stay and explore how we might regain your confidence. Thank you again for bringing this to our attention.

Buyer Beware: Resort Pass Scam

Tripadvisor 评级 1.0/5

mr_nicely 经 TripAdvisor 认证的评论

We tried to book a cabana on resort pass but our car broke down before we headed over there and we were unable to go. We told them within 30minutes of booking and they took days to get back to us. They ended up charging us the full $360 for this and refused a refund despite having multiple that no one was using and us. This hotel is very scammy for such a high end resort. Buyer be ware.

Thank you for taking the time to share your feedback. We are truly sorry to learn of the unfortunate circumstances that prevented you from visiting the resort as planned. We would like to clarify that cabanas reserved through ResortPass are subject to the cancellation and refund policies agreed to at the time of booking, which are managed directly by that third-party platform. Unfortunately, once a reservation is confirmed, the hotel does not have the ability to override or modify ResortPass charges, even when the cabana ultimately goes unused. That said, we regret any delay in communication and understand how frustrating this situation must have been, especially given the unexpected nature of your circumstances. We would welcome the opportunity to review your experience further and ensure your concerns are properly addressed. Please feel free to contact us directly so we may look into this matter with the appropriate teams. Thank you again for your feedback.

Avoid

Tripadvisor 评级 1.0/5

Courtney M 经 TripAdvisor 认证的评论

Absolutely awful experience. Chairs fill up by 8:30 Didn’t have a single good meal Housekeeping was MIA. Went two full days with no service after repeated calls Rooms are old and dark Beach is full of seaweed right behind hotel . Further down the beach it’s clear and blue. Lines for front desk and concierge are long. During our stay everyone at the desk was complaining about something. When you’re paying over 1300 a night you have some basic expectations. Do not go here

Thank you for taking the time to share your feedback. We are truly sorry to learn that your experience did not meet your expectations, particularly during what should have been a memorable stay. The New Year holiday period is one of the highest-demand times of the year, and while this does not excuse any lapse in service, we sincerely regret the delays you experienced with housekeeping and the long wait times at our front desk and concierge. This is not the level of efficiency or attentiveness we strive to provide, and your comments have been shared with our leadership team for immediate review. Regarding the beach conditions, seaweed is a natural and seasonal occurrence along our coastline and can vary daily based on weather and ocean currents. Our team works diligently to maintain the beach area; however, these conditions are sometimes beyond our control. We appreciate your understanding. We also regret that our dining offerings and accommodations did not leave a positive impression. Your feedback is valuable as we continue to enhance both our culinary experiences and ongoing room improvements. We understand that when choosing a hotel at this price point, expectations are understandably high, and we are disappointed that we did not deliver the experience you anticipated. Thank you again for sharing your perspective.

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 509 评论 8.9/10 位置
  • 964 评论 5.4/10 房间
  • 2,370 评论 8.4/10 服务
  • 5 评论 0/10 上网
  • 748 评论 8.1/10 食物
  • 707 评论 7.9/10 氛围
  • 542 评论 9.1/10 游泳池
  • 426 评论 3.9/10 清洁度

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。