Fairmont El San Juan Hotel 5 星

客户意见评级 (ALL 评级) 3.9/5 647 评论

保证最优惠房价
Fairmont El San Juan Hotel - Image 1
Fairmont El San Juan Hotel - Image 2
Fairmont El San Juan Hotel - Image 3
Fairmont El San Juan Hotel - Image 4
6063 Av Isla Verde, 00979 圣胡安, 波多黎各

描述

酒店其他优惠

  • 客房和套房具有温馨的氛围和淡淡的海洋色调，呈现出优雅的历史感。

  • 配备无线网络、平板电视、有线和流媒体频道、保险箱、吹风机和熨斗/熨衣板。

  • 酒店提供 24 小时客房内用餐服务，客人可享用创新的海岛美食。

  • Newly renovated guest rooms, suites and villas

  • Wellness spa and fitness center

我们的客房

酒店位置

Fairmont El San Juan Hotel

6063 Av Isla Verde
00979 圣胡安
波多黎各

GPS:18.442995, -66.019684

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  3.9/5  647 评论

TripAdvisor 评级  4.0/5  1,887 评论

Do not stay here

Tripadvisor 评级 1.0/5

Inspire28277704492 经 TripAdvisor 认证的评论

I recently stayed here, selected it because we have stayed at so many Fairmonts from Playa del Carmen, DC, Del Mar, Austin and they never disappoint. However this one was horrible. I sustained an injury at the hotel caused by hotel bathroom layout that required a 5 night stay in the hospital. this meant my husband had to stay additional nights above what we booked. We were told the additional nights would be discounted they were minimally however the problem is we were double charged on two different credit cards one for the full itinerary with the additional days as the statement shows and another card was charged without explanation. I have repeatedly called and attempted to correct the issue without anyone calling me back. 5 voicemails multiple days.

Thank you for taking the time to share your experience. We are truly sorry to learn about the circumstances surrounding your stay and, most importantly, about the injury you sustained while with us. This is certainly not the experience we want any guest to have, especially someone who has chosen Fairmont properties repeatedly and placed their trust in our brand. We are equally concerned by your comments regarding the billing issues and the lack of timely follow-up. Please accept our sincere apologies for any frustration this caused during what was already a very difficult time for you and your family. This does not reflect the level of service and communication we strive to provide. Your feedback has been shared with our leadership and finance teams for immediate review. We would very much appreciate the opportunity to look into this matter further and ensure everything is properly clarified and resolved. If you are willing, please contact us directly at 787-308-2799 at your convenience with your reservation details so we may assist you personally. Thank you again for bringing this to our attention. We truly regret the impact this experience had on your perception of our hotel.

What a stinker of a place. Awful dangerous and a health warning should be posted with this hotel

Tripadvisor 评级 1.0/5

danielgH9627RE 经 TripAdvisor 认证的评论

We turned up after 23 hours of travelling. Got a rollicking for turning up so late even though it wasn’t our fault . Room was awful puddle of water greeted in doorway. No lights worked so we was completely in the dark. Kettle didn’t not work. No water in the room either. Then the most horrendous thing was when I tried to plug my phone in the socket between the beds disintegrated. Faulty towers eat your heart out

Thank you for taking the time to share your feedback. We are truly sorry to hear about the difficulties you encountered upon arrival and throughout your stay. This is certainly not the impression we hope to leave, and we understand how disappointing it must have been after such a long day of travel. The conditions you described are not reflective of our usual standards, and we take your comments very seriously. Our engineering and housekeeping teams have been alerted to review the room thoroughly, including lighting, amenities, and safety features, to ensure everything is functioning properly for all future guests. We would very much appreciate the opportunity to look into your stay in more detail and address these concerns directly. If you are willing, please contact us at your convenience so we may assist you personally and work toward a proper resolution. Thank you again for bringing this to our attention. We hope we may have the chance to restore your confidence in a future visit. Warm regards

Fairmont perfection

Tripadvisor 评级 5.0/5

Voyage22536462049 经 TripAdvisor 认证的评论

This review is long overdue. I’ve been fortunate enough to travel all over the world and stay at some phenomenal hotels. This is one of my all time favorites. It’s classic and classy and the service is absolutely excellent.The food is excellent.Housekeeping is excellent. The grounds are beautifully kept. The cabanas are fabulous. The beach is beautiful. The casino is awesome.The Carnival Cruise atmosphere is nowhere to be found. They missed the mark on nothing. We had a smaller group business trip and they hit it out of the park. If you’re looking to book a trip for your company, this is the hotel you want. A special thank you to Josue at the beautiful lobby bar.I have never had anyone make me a drink with that much care and passion for their craft. He made the best Negroni I’ve ever had or will have. Have him make you a drink and listen to him tell you the history of different cocktails. It’ll be one of your favorite memories of this place, I promise.

What an absolute pleasure to read your wonderful review. Thank you for taking the time to share such heartfelt feedback and for choosing to stay with us during your business trip. It means so much to know that, after traveling the world, you consider Fairmont El San Juan Hotel one of your all-time favorites. We’re delighted that every aspect of your stay—from our timeless ambiance and beautifully kept grounds to our cabanas, beach, casino, and thoughtful service—left such a lasting impression. Hearing that our team “missed the mark on nothing” truly inspires us to continue elevating every guest experience. Your kind words about Josue at The Lobby remind us why we are so proud of our colleagues. He embodies the passion and craft that make hospitality memorable, and we will be sure to share your praise with him. Knowing he created the best Negroni you’ve ever had—and shared the stories behind the cocktails—makes us incredibly proud. It was an honor to host your group, and we sincerely hope we have the opportunity to welcome you back for another exceptional stay filled with new memories. Warm regards

Classic Elegance

Tripadvisor 评级 5.0/5

Melanie B 经 TripAdvisor 认证的评论

Hotel is beautiful and gives the feeling of elegance and classic elegance. The ambiance is stunning and staff are helpful. A 5 star review to Laura in the restaurant overlooking the pool. Friendly, well informed as to menu, area and hotel. Made our stay memorable.

Thank you for taking the time to share your wonderful review. We are delighted to know that our hotel’s classic elegance, ambiance, and attentive service made your stay so memorable. It brings us great joy to hear your kind words about Laura at the restaurant. She is truly dedicated to creating exceptional dining experiences, and we will proudly share your praise with her and the entire team. We appreciate your recognition and look forward to welcoming you back for another elegant and relaxing stay at Fairmont El San Juan Hotel.

Pool Bar is Vibes

Tripadvisor 评级 5.0/5

cheese l 经 TripAdvisor 认证的评论

Had a great time! Just wanted to send a shoutout to Efraim and all the guys at the pool bar (didnt catch all of their names but they were equally awesome!) Enjoyed all the “Mezcal Surprise” cocktails 🍹 Beach was lovely, pool was great. Lobby was super vibey. Wish the music was a little louder and lasted longer on DJ days, but I understand not every guest appreciates that so it’s for sure a balance. Room was a lil dirty, tv was kinda glitchy, but honestly it was fine - the resort is still trying to recover from hurricanes and covid so I think things will get better in time. We will be back!

Thank you for taking the time to share your experience with us. We’re truly delighted to know you had such a great time and that Efraim and the entire pool bar team made your visit memorable. They will be thrilled to receive your shoutout—especially for the popular Mezcal Surprise cocktails! It’s wonderful to hear that you enjoyed our beautiful beach, lively pool atmosphere, and the energetic vibe of our lobby. We appreciate your note about the music during DJ days; we always aim to strike the right balance for all guests, and your feedback helps us continue fine-tuning these experiences. Regarding your room, we’re grateful for your understanding as our island and property continue recovering from past hurricanes and pandemic-related impacts. Please know that your comments have been shared with our housekeeping and engineering teams to ensure continued improvements. We look forward to welcoming you back for another great stay in the near future.

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 512 评论 8.9/10 位置
  • 963 评论 5.4/10 房间
  • 2,418 评论 8.4/10 服务
  • 5 评论 0/10 上网
  • 755 评论 8.2/10 食物
  • 727 评论 8/10 氛围
  • 552 评论 9.2/10 游泳池
  • 422 评论 4/10 清洁度

支持方 Trustyou

我们在附近的其他酒店

雅高集团旗下的卡拉俱乐部皇家公园家庭住宿酒店（2025 年 11 月开业） 4 星

位于 46.445 km

看酒店

价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。