Fairmont El San Juan Hotel 5 stelle

Giudizio clienti (Valutazione ALL) 3.8/5 917 recensioni

I plus dell'hotel

  • Le camere e le suite celebrano l'eleganza, con texture calde e sottili sfumature oceaniche.

  • Wi-Fi, TV a schermo piatto, canali via cavo e streaming, cassaforte, phon e asse da stiro

  • Servizio in camera 24 ore con cucina isolana creativa

  • Newly renovated guest rooms, suites and villas

  • Wellness spa and fitness center

Hotel approvato ALLSAFE

Le nostre sistemazioni

Gli ospiti potranno scegliere tra vari tipi di sistemazione: moderna e sofisticata nella Grand Tower, lussuosa, elegante e riservata in una villa con piscina, banyan o sull'oceano o elegante in una suite junior, a una o due camere da letto.

Posizione dell'hotel

Fairmont El San Juan Hotel

6063 Av Isla Verde
00979 San Juan
Porto Rico

Coordinate GPS:18.442995, -66.019684

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Piscina
  • Ristorante
  • Hotel ad accesso con sedia a rotelle
  • Benessere
  • Aria condizionata
  • Wifi
  • Colazione
  • Bar
  • Sale riunioni

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  3.8/5  917 recensioni

Giudizio TripAdvisor  4.0/5  1.522 recensioni

Stay away from main hotel bldg and opt for villa

Punteggio Tripadvisor 1.0/5

thensomen Viaggio con amici - Recensione certificata TripAdvisor

From other reviews, realize that a villa would have avoided a lot of the issues. Starters - found a pair of SHOES in our room. Yes, right next to the window. Not belonging to us. Handed them over to the front desk who didn’t even ask what room we were in or offer an apology. Next up - our sheets were not clean and had a large tear. We asked for the bed to be changed and came back to our room, and no - bed was made but still had same sheets. The fridge was a block of ice and leaked water so we wasted a towel keeping it from flooding the floor. And the topper? The NOISE! It was prom weekend with proms both Sunday and Monday. We called security more than once. I took plenty of video but with a drinking age of 18… well … likely most seniors were of « legal » of age but it doesn’t make the parties and running up and down hallways ok. No apologies issued. None. If management would like to review videos, I’m happy to share but our travel companions on another floor experienced the same and also didn’t receive any apology so the hotel definitely knows the situation. I’ll post a photo of outside of our room as we left on Tuesday MORNING for the airport. You can imagine what the night was like. Pluses lots of entertainment and pool staff hustles!!! Fitness center had working equipment and was well appointed. Beach was clean and water and sunscreen was available every where. Location is great too

It needs some attention, and some people - training...

Punteggio Tripadvisor 3.0/5

gabrielsmom Recensione certificata TripAdvisor

This is a tough review to do, because there were so many things right... and so many things utterly WRONG! It is as beautiful as ever, but a discerning eye can see some of the leftovers from Hurricane Maria, such as the bubbling wallpaper in the lobby bathroom as you enter to the grand ball room... or the decayed door frames... There are SERIOUS inconsistencies in customer service - from "malcriada/tudy" front desk staff, to other front desk staff or bell hops or parking staff or pool staff (Juan, Josue (?), Luis, the lovely bartender), Jessica (?) the manager, Yosue the super bartender and his rum knowledge - who simply excel at customer service -, the clean pools... the gym. But now enter the rooms... UG! When our travel agent made the reservation, there were no rooms to be had and he booked a "handicap" room. When we arrived and it was clear we were not special needs, the front desk asked if they could use the room, as they had a demand for this category of rooms, and of course we said "yes". Too early to check in, we dropped off the bags with the exquisite bell hops, and off we went galavanting until late. Upon arrival, they sent us to the Banyan Rooms, (112 to be exact), and they were delicious! (or so we thought): a charming cabana with private sunning balcony, a small sitting area, a welcome bag and water bottles, king size bed and a gorgeous sunk shower for 6 people (yea it was big). Missing were the wash cloths and not enough towels. The room felt humid, and yes heat had been scorching but we thought "eh, the ac can't keep up with the heat". That was an understatement. Uncomfortably hot (the room went up to 81 degrees - YES I CHECKED and I should have photographed it), we gave the room a chance. Night #2... more comfortable to sleep outside in the 80+ weather than the room. Engineering came and tried to reprogram the thermostat... no can do. So we switched rooms. To 113. Any better? NOPE, and to our horror, there was garbage in the corner that went without cleaning, the doors didn't shut unless you slammed them (housekeeping actually left our door WIDE OPEN which let the heat in with a vengeance). 1130 pm on our last night there, and they moved us... AGAIN. Comfortable beds, uncomfortable heat and humidity. I think the sauna would be cooler than the room. We asked for floor fans... THEY HAD NONE. Was the last room any "cooler" - kinda, it was sleepable. They comped the "hotel fees" with some apologies. Suffice to say, I loved the pool and the beach I grew up on. The rooms are so charming, and deceitfully ill prepared for guests. And that Front desk chick who "malcriada" told me SHE COULDNT MAKE CHANGE FOR TIPS - I wouldn't let her watch my dog. Nasty just doesn't suit a hotel where most of the staff is the saving grace to an establishment with history and character. On another note - there is live music, dancing, super expensive restaurants, boutiques, spa, starbucks, godivas. Enough to keep you busy.

Wonderful experience - 5 stars!

Punteggio Tripadvisor 5.0/5

Lmaiorana Recensione certificata TripAdvisor

Wow! So glad any of the negative reviews on here didn't deter our decision to stay. We had 2 rooms for our mom/daughter friend trip. Upon arrival, we were greeted by Frances who informed us our rooms were upgraded. We had one room in the Pool Villas and the other in the Ocean Villas. Both rooms were beautiful, large, and ground level. The hotel itself has a traditional Fairmont style decor (dark, wood) in the main lobby/casino area whereas the grounds look more like a modern resort (white, tropical). Although the two styles doesn't really match, we enjoyed the two vibes. We hung out mostly in the pool area where the pool bar was located. The area was a bit of a scene with party groups, DJ music, and overall energetic. There was another small pool and also a larger pool nearby, if anyone wanted a quieter space. It did appear that many non-hotel guests came in for the day pool party though (we didn't see any hotel guest stay verification to be on property). The beach was beautiful and calm. We only left the hotel a couple times and found Ubers easy to get to/from the Fairmont. Definitely recommend this hotel for adults, groups, or older families.

Thank you for choosing our hotel for your recent stay in lovely Puerto Rico. It's our pleasure to hear from returning guests.We're glad our beautiful accommodations and amazing service exceeded your expectations and you enjoyed our gorgeous views and exceptional dining. It will be our privilege to host you again at the Fairmont El San Juan. Come back soon!


Punteggio Tripadvisor 4.0/5

Schirms Recensione certificata TripAdvisor

Beautiful location and several amenities. Some general feedback - staff was not real helpful (concierge and check in) - they seemed preoccupied and not interested in answering questions. We booked a beautiful room with a great view (even though the windows were extremely dirty). However, the bathroom was SMALL!!!!! We are used to larger bathrooms. Extremely limited storage space and only one person at a time could get ready. We told the staff that the outlet on the bedside did not work. They didn't seem concerned. Food - Service at all of the eating places was fantastic! Breakfast was great and varied! The chandelier lounge had interesting cocktails. Steakhouse was great, if overpriced.

It's always wonderful to hear from guest and how their experience went with us at the Fairmont El San Juan and you're no exception. We're so happy to read your feedback and share with the teams. Hopefully we will see you come back again soon!

Non lo consiglio a nessuno

Punteggio Tripadvisor 1.0/5

lucreziagrasso In famiglia - Recensione certificata TripAdvisor

El San Juan Hotel Isla Verde Mai più 690524538 Oltre a non rispecchiare le immagini sulle foto perché sporco e veramente piccolo, un mese dopo essere rientrate in Italia ci hanno addebitato delle spese assurde senza motivo. Abbiamo dovuto contattare il sito di Booking che ci ha dato ragione ma stiamo ancora aspettando dopo mesi il rimborso che sembra non vogliamo farci. Mai più Un vero schifo

Thank you for sharing your experience and we apologize that your stay did not live up to your expectations. Please contact us directly so we can assist you in regards to your billing.

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