Fairmont El San Juan Hotel 5 stelle

Beautiful property. I remember visiting this hotel as a little girl. Stayed 1 night after a caribbean cruise. We disembarked the ship at 8am and showed up at the hotel around 8:30am. The hotel let us use their locker room facilities to stow our belongings and take showers if we wanted since our room wasn't near ready and check in was at 4pm. The hotel reception told us that they would text me when our room was ready. We decided to splurge for a cabana for the day to stay out of the hot PR sun. $100 to rent with a $385 spend. Worth it. With the prices at this hotel, we had no problem spending close to the minimum spend. At 3pm, I received a text our room was ready. We hung out a little longer and went to our beautiful Villa room with a balcony. Very spacious, clean and beautiful. We didn't know where to go to dinner and the concierge had left by 5:30pm so I asked Frances at reception for her recommendation for a seafood restaurant. I wanted local whole fresh fish. She went above and beyond by calling a nearby restaurant in Isla Verde called Atlantica that said they had availability. She even walked us out to the front of the hotel to make sure we were able to secure a taxi with the porter. The restaurant was wonderful and the fish was so fresh and service amazing. We made friends with fellow diners who shared some of their gigantic caribbean lobster and some wine. Yum! We will definitely go back to the Fairmont El San Juan our next trip to PR!!!

Thank you so much Frances for making our stay beautiful and magical!! Your service, kindness and professionalism made the difference!!! We had a wonderful time, will be back soon!!!! M.M. / March, 2023

I’m an Accor loyalty member and have stayed in many Fairmont properties, but I have never been treated so royally as at this Fairmont resort in San Juan. The check in desk even called out the manager on duty to personally welcome us and the hotel later gave us a special gift when they found out we were celebrating our 40th wedding anniversary. We were there, last week of Feb to March 2. Every staff member we interacted with (front desk, valet, housekeeping, restaurant, pool/beach staff) was gracious, friendly, and helpful. (by my experience, that is not always the example at resort properties in other hotel chains). For example, one evening, I put in a request for some extra coffee pods in our room (thinking that housekeeping would refresh the supply the next day), but a few minutes later someone delivered them to our room! The bartenders at the Chandelier (lobby) bar were REAL bartenders who knew their liquors and how to make sophisticated cocktails at the level of some (expensive high-class) cocktail bars in other cities; in other words, that bar doesn't make the usual watered-down touristy drinks you might expect at a beach resort. The beach staff are very hardworking, guiding guests to beach chairs, moving chairs and umbrellas if needed. (they frequently have to actually dig holes to insert your umbrella, so take some tip money because they deserve it). Some comments (not criticisms) about features of the Oceanview King room (in the Grand Tower) that may be helpful: -- The room is exactly as pictured on the website. -- The large window (with a beautiful view) does not open. -- The bathroom is small and can really only be used by one person at a time. -- Nowhere in the room to hang your swimsuits to dry. -- No minibar – it’s a real minifridge -- See my photos for a map of the property and current hours/info about resort facilities and dining options. -- An alternative to Cana’s buffet breakfast is the El Bistro coffee bar/heat-up/grab-and-go in the lobby and also a Starbucks in the shops area. -- About taxi service to/from the airport: Taxi service to/from the airport is a flat rate based on area (OSJ, Isla Verde, or Condado, plus small fee for luggage). Very reasonable and reliable. Airport taxis are in a queue (no waiting) and this hotel can get a taxi from around the corner within a minute or two. Do not use an Uber to/from the airport– as the Uber that shows up (especially upon hotel departure) may not have enough baggage space. Two feedback/critiques for the hotel management: -- I suggest installing a retractable extendable clothesline in the shower (like in Accor’s Adagio ApartHotels) -- Post the resort’s map (the one you hand out) on your website – that would be SO helpful for people trying to figure where to book within the resort. Don't know when I'll be back to San Juan, but I'll definitely stay here.

I can’t not express the gratitude and admiration that I have for Damaris, Juan and Lidmaris by the pool with the braiding section . So humble and attentive if I ever go back is because of them. Thank you for my complimentary braid. The best guaranteed.

El San Juan Hotel Isla Verde Mai più 690524538 Oltre a non rispecchiare le immagini sulle foto perché sporco e veramente piccolo, un mese dopo essere rientrate in Italia ci hanno addebitato delle spese assurde senza motivo. Abbiamo dovuto contattare il sito di Booking che ci ha dato ragione ma stiamo ancora aspettando dopo mesi il rimborso che sembra non vogliamo farci. Mai più Un vero schifo