Mercure Benidorm

Dear Stuart, Thank you very much for your kind words and for taking the time to share your experience with us. We are truly delighted to know that you consider our hotel to be the best among the 4-star establishments in Benidorm. It is wonderful to hear that you appreciated the overall design and atmosphere of the hotel, as well as the comfort of your room and its spacious balcony. We are also pleased that our location, just a short walk from the beach, contributed positively to your stay. Our team takes great pride in offering friendly and helpful service, and your comments will be shared with them as a source of encouragement. We are glad you enjoyed the live music by the pool and the DJ performance on Friday evening – we strive to provide enjoyable experiences for all our guests. We look forward to welcoming you back in the near future. Kind regards,

Dear Sue, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you enjoyed our convenient location, just a short walk from both the Old Town and the Strip. It is also a pleasure to know that you appreciated the relaxing atmosphere of our pool area, as well as the variety offered in our breakfast service. We have noted your comments regarding the room layout and storage facilities. While our open-plan design aims to create a modern and spacious environment, we understand that it is an aspect that depends on tastes. We sincerely hope to have the pleasure of welcoming you back in the near future. Regards,

Dear SatchBomb, Thank you for taking the time to share your feedback following your recent stay with us. We truly appreciate your continued loyalty and were pleased to welcome you back for a second visit. We are glad to know that, overall, you enjoyed your stay and have rated the hotel positively. However, we appreciate your detailed comments which allow us to keep improving our daily basics. Regarding the request of a twin room, as you may know, this kind of request are always subject to availability. We always try to suit the preferences from all of our guest but as we do have double and twin standards rooms, it depends on whether one of them is available. However, we do apologize for the misunderstanding caused at the reception, it is certainly our aim to meet all guest preferences wherever possible, and we are sorry that this was not resolved to your satisfaction. Regarding your request to use the meeting room, we understand how important it is to have a quiet and private space, especially for professional commitments. But as my colleagues did inform you our meeting rooms are subject to availability for groups. We regret that this may have dampened your experience. Despite the challenges, we are grateful for your kind words about the overall quality of your stay, and we truly value your balanced perspective. Your feedback helps us continue to grow and deliver a better experience for all our guests. We hope to have the opportunity to welcome you back soon. Regards,

Dear Mia, Thank you sincerely for your wonderful review and for choosing to stay at Mercure Benidorm. We are truly delighted to read your kind words, especially your compliments regarding the cleanliness of our facilities — something we take great pride in. It is a pleasure to know that you enjoyed both the interior and exterior spaces, as well as the bright, comfortable rooms and beautifully maintained outdoor areas. We are also pleased that our location proved convenient, with easy access to the beach and the vibrant Old Town. We very much look forward to welcoming you back for another relaxing and enjoyable stay. Kind regards,