Fairmont Doha 5 星

客户意见评级 (ALL 评级) 4.5/5 1,376 评论

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Marina District, Lusail City, 4747 多哈, 卡塔尔

描述

酒店其他优惠

  • 在位于标志性卡塔拉塔内的豪华客房和套房中欣赏海湾或城市景观

  • 为费尔蒙金尊贵客提供专属服务、专享休闲区和泳池

  • 在以明星主厨为灵感的餐厅开启一场美食之旅

  • 在 Pillar 和费尔蒙水疗中心享受个性化的健康护理服务

  • 适合举办精彩商务活动和私人聚会的出色场所

我们的客房

酒店位置

Fairmont Doha

Marina District, Lusail City
4747 多哈
卡塔尔

GPS:25.3885, 51.53125

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.5/5  1,376 评论

客户意见评级 3.0/5

Xu D. 朋友住宿 - 所有已确认评论

1.酒店的Gold Lounge and Pool不明原因关闭，但是在酒店网站或是预定时没有任何提示。 2.前台接待时候一位男士告知由于Gold Lounge关闭，下午茶改为在楼顶Provok使用。后来又来了一位女士，说下午茶在pool使用。当天下午我们去了楼顶的日本餐厅，没有营业。后面去了G层的DOME，询问在哪里使用下午茶。DOME的女士把我们带去了Pool，然后我等待了半个小时，服务员上了一盘咖喱角和一盘芝士薄饼。我询问这个是下午茶吗，服务生说由于Gold Lounge关闭，没有下午茶提供，这些零食小吃就是替代。 3.当我退房时，才被告知下午茶是在Raffles提供。 4.我认为Gold Lounge是Fairmont Hotel 品牌的标志性设置，是品牌的奢华灵魂不可缺少的一部份。在毫无通知的情况下关闭是令人匪夷所思和失望的。 5.退房时一位男性的经理接待的我，开始和他说话时他只盯着电脑，不看我，态度冷漠。 6.晚间鸡尾酒时光提供的餐布是脏的。 温馨建议： 1.在关键设施关闭之前，需要在各种平台进行必要的通知。 2.所以酒店设施的信息可以印刷在客人欢迎信里，或者编辑为二维码供客人参阅。 3.酒店团队需要做好统一的培训并将酒店暂时性的替代措施整理给客人。 在这个困难时刻，前往多哈是一件很不容易的事情。我的行程由于时局的原因被取消或者更改超过10次，但是我依旧选择前往，因为我对多哈费尔蒙酒店有很高的期待，但是这次的体验实在是令人过于失望了。

Dear Mr. D., Thank you for taking the time to share your feedback regarding your recent stay with us. Please accept our sincere apologies for the disappointment and confusion you experienced during your stay. We truly regret the unclear communication surrounding the Gold Lounge closure, the inconsistencies you encountered, as well as the service approach that did not meet the standards you rightfully expect from us. As an alternative during this period, afternoon refreshments were arranged at the pool, while Golden Hour benefits were offered at Provok. Unfortunately, our team did not communicate this clearly and mistakenly directed you to several locations. This confusion stemmed from a mix-up with the signature afternoon tea experience of the Raffles Malaki Lounge. We are very sorry for this oversight, and we fully acknowledge that the lack of clarity and guidance you experienced was unacceptable. Please also accept our apologies for the manner in which you were treated by some members of the team, particularly during check-out. Guest interactions should always be warm, attentive, and respectful, and we regret that this was not reflected in your experience. Additionally, we are concerned to learn about the cleanliness of the tablecloths during the evening cocktail hour. Cleanliness and presentation are non-negotiable standards for us, and this matter has been addressed internally. Your feedback has been taken very seriously. These points have been discussed with the relevant teams, and refresher training has been reinforced to ensure clearer communication, improved service etiquette, and higher attention to detail across all guest touchpoints. We are equally sorry that your journey to Doha was already challenging, and that your stay did not live up to the high expectations you had for Fairmont Doha. We sincerely thank you for your loyalty as a Diamond member, which we truly value. If you would allow us the opportunity to welcome you back should you visit Doha again, it would be our pleasure to do so. I would be delighted to personally take care of your reservation, including an upgrade to a Suite with access to Gold Lounge benefits, to ensure your next stay is seamless, comfortable, and truly reflective of the standards we aim to deliver. Please feel free to contact me directly at any time. Thank you once again for your valuable feedback and continued loyalty. Sincerely, Alyssa Gail Remigio Executive Office Manager

客户意见评级 5.0/5

Renming L. 家庭住宿 - 所有已确认评论

奢华

Dear Mr. Renming L., Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our prime location and had a luxurious experience. Our team strives to provide exceptional service, and it is gratifying to know that we met your expectations. Sincerely, Alyssa Gail Remigio Executive Office Manager

客户意见评级 4.5/5

Li X. 情侣住宿 - 所有已确认评论

第二次来卡塔尔，以白金会员身份入住。相比上次在对面酒店的初阶会员身份入住，本次度假体验整体更优。 酒店位置独特，设施很新，金色主调的装修风格极具美感。入住时收获了意外的惊喜升级，海景极佳，这让我们的蜜月旅行变得更加完美，感谢酒店的慷慨。 酒廊环境雅致，早餐与 HH 的餐食走的是精选路线。有趣的一个细节是：酒廊提供的 Shakshuka 是经典的水煮做法，与主餐厅 Vaya! 那种碎蛋版形成了鲜明对比，可以体验到厨艺的多样性。 Vaya! 餐厅的早餐体验良好，种类尚可，但午餐的选择相对较少。另外，顶楼 Provok 酒吧因中途遇上斋月开始，我们仅在前夜体验了欢迎饮品与部分小吃，Masala Library 也一直处于关闭状态，未能深度尝试，略感可惜。 全体工作人员表现得非常热情且专业，无论是金尊团队，Vaya! 的服务人员，还是客房服务与设施维修团队，诉求处理效率很高。 但在服务衔接与管理细节上，有几点遗憾需要指出： 1-服务闭环缺失：由于入住中途恰逢斋月开始，我曾两次向前台索要金尊设施的时间表更新（刚入住时给了非斋月的版本）。工作人员虽答应制作完成后送至房间，但直到离店也未收到。这种基础信息的承诺落空，不应出现在费尔蒙的水准中。 2-行前沟通：酒店 info 邮件的回复速度不稳定且体感刻板。对于高阶会员的特殊行程咨询，反馈缺乏灵活性，体感更偏向程序化的“交易”。当然，抵达后酒店团队的热情弥补了部分行前沟通的缺憾。 3-系统衔接： 首日进入酒廊时，系统未能及时识别身份，导致了不必要的核实与沟通成本，建议优化内部信息流转效率。 4-硬件维护： 金尊泳池底部的马赛克瓷砖存在较多的细微破损，建议及时修缮以维持费尔蒙一贯的顶级安全与视觉水准。

Dear Mr. X., Thank you sincerely for sharing such a detailed review and for choosing to celebrate your honeymoon with us. We are delighted to hear that you enjoyed the upgraded sea‑view suite, the elegant lounge, and the warm hospitality from our teams. Your kind words about the service, facilities, and design truly mean a great deal to us. At the same time, we genuinely appreciate your thoughtful feedback on the areas that fell short. We are very sorry for the lapses in communication, the delay in providing updated Ramadan information, the inconsistency in pre‑arrival responses, and the inconvenience you experienced with identity verification and pool maintenance. These details matter — especially for our members — and we regret that they impacted an otherwise memorable stay. Please rest assured that your comments have been shared with the relevant teams so we can continue improving our service coordination, communication flow, and maintenance standards. Thank you again for your balanced and constructive feedback. We hope to have the pleasure of welcoming you back and delivering an even smoother and more seamless experience on your next visit. Sincerely, Alyssa Gail Remigio Executive Office Manager

客户意见评级 4.5/5

Li X. 情侣住宿 - 所有已确认评论

对，还是我，补充一点：正如你所看到的，如果能把我连续的两个订单合成为一个。让我在app操作以及前台登记/付款更便利就更好了。

Dear Mr. X., Thank you for your positive feedback regarding your stay at Fairmont Doha. We are pleased to hear that your experience was excellent. Your suggestion about consolidating reservations for easier management through our app and front desk processes has been noted. We appreciate your insights as they help us enhance our guest services. Sincerely, Alyssa Gail Remigio Executive Office Manager

客户意见评级 4.0/5

Qingyuan L. 商务住宿 - 所有已确认评论

白金未能体会到应有的礼遇，房间给的很矮。

Dear L. Qingyuan, Thank you for taking the time to share your experience. We regret that you did not receive the platinum privileges you deserved, and we will carefully consider your feedback to continuously improve our service quality. We hope your next stay will be more satisfactory. Kind Regards, Aghiles Klaleche Guest Relations Manager

其他网络用户评价我们的酒店

  • 373 评论 8.9/10 位置
  • 1,224 评论 8/10 房间
  • 1,904 评论 8.2/10 服务
  • 8 评论 5.6/10 上网
  • 711 评论 9.5/10 氛围
  • 556 评论 8.4/10 设施
  • 323 评论 8.4/10 早餐
  • 287 评论 6.6/10 清洁度

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