メルキュール イスタンブール バクルキョイ

お客さまの声 (確認済みレビュー アコーホテルズ) 4.1/5 191 件のレビュー

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Istanbul Caddesi No71, Bakirkoy, 34142 イスタンブール, トルコ

説明

ホテルのその他の情報

  • オンラインチェックイン

  • 駐車場

  • Wi-Fi／インターネットアクセス

  • ランドリー

  • フロントデスクは 24 時間対応しています

当ホテルの客室

ホテル所在地

メルキュール イスタンブール バクルキョイ

Istanbul Caddesi No71, Bakirkoy
34142 イスタンブール
トルコ

GPS:40.978921, 28.878395

電話番号
ファックス +90 212 570 26 00

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

EKRU RESTAURANT

Breakfast is served in hotel restaurant.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.1/5  191 件のレビュー

トリップアドバイザーの評価  4.5/5  54 件のレビュー

宿泊費の2重請求

お客さまの声 0.5/5

Goldcity 一人 - 確認済みレビュー すべて

日本で予約時に宿泊費を払っていたのも関わらず、現地で支払わされた。

Dear Kenji K., Greetings from Mercure Hotel Istanbul Bakirkoy. We read your review about to payment issue and we are very disappointed. Let me explain what we are doing about the payment for Accor Member. Mercure Hotel Istanbul Bakirkoy not take an online payment from the Accor Members on the beginning of the reservations. Because we do not boring to the ACCOR MEMBERS about the payment. That is why we did not deduct any payment from your credit card, if you check your bank account I guess everything gonna clear from your side too. Beside this please check one more time your bank account and if everything OK please change your review to accommodation satisfaction anytime of your available. Again if you need any further assistance please do not hesitate to contact with us, Email : Me… Telephone : +90… 28 64 King regards

good location, nice wellness area, poor service

トリップアドバイザーの評価 3.0/5

Christophe_88 トリップアドバイザー認証口コミ

good location, nice pool/sauna/hammam. On the negative side, room are extremely dark (even after you get all lamps repaired, which is not an easy thing to get). Service overall rather inefficient, the "highlight" being the restaurant at the entrance, where you need to have reception phone the only waiter because he keeps disappearing. They have no clue about the drinks on their menu, we had to explain that long island ice tea is not just ice tea - they ended up being 3 people to make a cocktail, which in the end was not good. Housekeeping is inconsistent, most days it was very good but one person in particular was doing her job very partially (one day we witnessed the room cleaning done in 3mn, and she refused to give us water bottles while it was usually refilled daily !)

Dear Albert, First of all, we would like to apologize for your negative stay and any inconveniences you experienced. We need to explain some issues to you. Due to a system problem, the points were not loaded at that time because your membership number was not dropped, but we uploaded them manually. As for the other service, our staff was new and they were in the training phase. We apologize that you have unfortunately come across this period. If you contact us in the future and let us know your accommodation time, we will do our best to provide you with an advantageous accommodation. Best Regard, Korhan ÖZKÖSE Front Ofiice Manager

impossible to contact

トリップアドバイザーの評価 1.0/5

LuxCondoBkk トリップアドバイザー認証口コミ

trying to contcat the hotel to check on my reservation. non of the phone numbers on google work. tried calling the other mercure hotels in Instanbul and they also cannot contcat this hotel. absolutely terrible service that this hotel makes it so difficult for customers to call them

Dear guest, Our hotel number is +90 212 444 25 83. Anyone who wants to reach us can. Could you please check the number you called?

Bestttt

トリップアドバイザーの評価 5.0/5

ebrahim A トリップアドバイザー認証口コミ

Best otel and korhan best personel very comfortabl and clean very well thank all us all market near all activety is good frindly staff breakfast good room fresh and clean lobby large and they have starbucks

Mercure İstanbul Bakırköy'deki konaklamanızla ilgili yorumlarınızı çok takdir ediyoruz. Olumlu geri bildirimler almak her zaman mutluluk vericidir. Yorumlarınızı ekibimizle paylaşacağım. Hizmetlerimizin kalitesini sürekli iyileştirmeye çalışırken, bu geri bildirimin tüm çalışanlarımıza teşvik olacağından eminim. Deneyiminizi paylaştığınız için tekrar teşekkür eder, bir sonraki ziyaretinizin de bir önceki kadar keyifli geçmesini dileriz. Samimi olarak, Korhan ÖZKÖSE Ön Büro Müdürü Yrd. (Orijinal) Dear Ebrahimi , We very much appreciate your comments regarding your stay at the Mercure Istanbul Bakirkoy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Korhan ÖZKÖSE Ass.Front Office Manager

Very bad experience, not hygienic not friendly. Bad smell in the rooms. Please clean this hotel or remove your brand

トリップアドバイザーの評価 1.0/5

masterchef010 ファミリー - トリップアドバイザー認証口コミ

What I didn’t like was almost everything. 1)Booked 2 rooms and asked for have them on the same floor. Wasn’t possible because the guy from reception told us the hotel was fully booked, which we doubt it 2)The rooms are NOT CLEAN!! not worth to have Mercure brand on the Main Street. I have taken pictures and will upload them. 3) Employee on the Thursday night reception was quite friendly. But all the others are not greeting any customer and looking mad. Be friendly folk, we paid for the service. 4) Got our first room and what happened: toilet flush doesn’t work, electricity from the room just gone. And they left the window open because someone smoked in the room but it still smells bad. After complaining 3 times same evening they decided to change the room. That was doable just for the last days. 5) someone asked bottle of water from the cleaning service. They just gave 1 bottle for a couple and asked money for the second bottle. Shame on you all from Mercure Bakirkoy. We will not choose this hotel any more.

Thank you for taking the time to tell us about your experience at the {hotel}. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At {brand}, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

との提携 TripAdvisor

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周辺の他の施設

イスタンブールのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。