SLS South Beach Miami

I stayed at this hotel for the first time and had an amazing experience. The entire staff was great, however one individual was Outstanding. His name is Nef and I was very impressed with his style of management. He was on top of everything, walking around the bar , restaurant, pool and ensuring all the guests were taken care of. At one point I saw him picking up trash from the floor and even cleaning the glass door leading to the pool bar. I would rate Nefs style of management and his hospitality skills second to none. Thank you Nef.

I’m in the hotel for three hours and it’s 6pm …music starts blasting me out of my bed while I’m trying to take a nap before I go out in the evening. At 6:30, I go down to the front desk to find out what’s going on and they say it’s a lively hotel and there is nothing they’re going to do about it. I asked to speak to the manager. The woman says she is the manager. I say I’d like to be put into another room. They say they have no other rooms. I said I’d like to go to another hotel. They said they were going to charge me for the room because I was there. The music starts at 6 PM they said and it goes till midnight. The bass from the music practically makes my bed move. All she could offer me was an apology. Unsatisfied

Felt very comfortable and safe, amazing service and amazing atmosphere. Service was beyond incredible, would definitely return. Great music on a Sunday. 10/10 for all services, music, hospitality and atmosphere. Felt very looked after even though I was travelling solo

I stayed for the weekend following two days of work, at check in concierge was kind and gave me an upgrade but room was not big cannot imagine the one i had in the booking how small could have been The room rate i had did not include all the (massive in my opinion) resort charge and taxes, for about 40% of the room cost ! I did not use the resort and beach at all as unfortunately weather was rather cold so hotel should really charge for resort use and not every guest . I did not make use of the hotel facilities but all in all the hotel common parts seemed ok, well maintained while I found the style of the room floors in need of a refresh For tourists the hotel location is great right next to the beach/boardwalk, walking distance to ocean drive Espanola way and Lincoln road

The SLS South Beach has been absolutely incredible! From Andy at the front desk upgrading our room and making our trip flawless to Rafael helping us to our room and giving us a beautiful tour of the property, we have had the best honeymoon experience at the SLS South Beach. Fernando at the concierge has also made our honeymoon stop in Miami unforgettable with his great recommendations all over the city. Can’t wait to come back!