SLS South Beach Miami

Catatan Tripadvisor 4.5/5 3.776 ulasan

SLS South Beach Miami - Image 1
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1701 Collins Ave, 33139 MIAMI BEACH, United States

Deskripsi

Keistimewaan hotel

  • Oceanfront location in Heart of South Beach

  • Signature restaurants & nightlife on the property

  • 2 Outdoor pools

  • Unique Design & Styling by Philippe Starck

  • Extensive offerings & activities in proximity / local area.

Akomodasi kami

Lokasi hotel

SLS South Beach Miami

1701 Collins Ave
33139 MIAMI BEACH
United States

GPS:25.793928, -80.1294

Telepon
Fax +1 305-674-1709

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

Ulasan tamu kami

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Peringkat TripAdvisor  4.5/5  3.776 ulasan

Sertifikat keunggulan 2024

Thanks Fernando

Catatan Tripadvisor 5.0/5

Asunto2 Ulasan TripAdvisor tersertifikasi

Fernando and the rest of the staff was great. The Villas are a must stay. The tasting menu at Cartagena restaurant was delectable. The free breakfast menu options where tasty but limited selection. The beach area for SLS guest was very comfortable and great service.

great place

Catatan Tripadvisor 4.0/5

Alicia M Solo travel - Ulasan TripAdvisor tersertifikasi

Awesome place to party. enjoyed myself in the bar great atmosphere to engage a drink onyown. needed some personal me time and didn’t regret it one bit. one disappointment was asking the front desk manager Adela and seemed lost at what she easily telling me so i didnt take my chances.

Dear Alicia, We're thrilled you enjoyed hanging out with us at SLS South Beach! We apologize, however, for any concerns regarding our service and will follow up. The next time you visit, we hope to earn five stars! Best Regards, Simon Sorpresi, Vice President - Operations, Miami

Really disappointed - careless service and focus on style over substance

Catatan Tripadvisor 3.0/5

C7982LOmichaelb Ulasan TripAdvisor tersertifikasi

This was my second stay at this hotel and a real disappointment. My first stay a few years ago was very good, but unfortunately, I think that the hotel is suffering from poor management and a careless attitude towards guests. We had booked two rooms at a STEP rate which includes upgrades subject to availability, and were ALL Platinum guests which also gives upgrades subject to availability. When we arrived, no upgrade provided - more specifically, we were told that the hotel does not provide complimentary upgrades (despite selling a rate that explicitly lists them as a perk!) but that there were rooms available in all categories if we cared to pay. No thanks, we already had in that the STEP rate is the equivalent of full fare that one pays precisely to get certain benefits. Let's start with the positives. - The hotel is very well located in South Beach by the sea and about 4 blocks the Art Deco district. - The hotel also has a nice and reasonably long swimming pool and a small private beach area with loungers and towels (but no free water!) - Both the Colombian restaurant and the Japanese restaurant are good (though expensive) - Cocktails are also very good though expensive too Now the negatives. - The hotel is really about style over substance. The rooms have "cool" decor, but they are actually fairly small, show their age with a lot of wear and tear, and despite the decorative efforts are actually fairly basic in many ways. For instance, the rooms have open racks rather than cupboards, a bit like what you would get in Motel One hotels, the shower rooms are very small and shower only (double head but frankly, that makes little difference) - The resort fee is completely ludicrous. I think it was $52 + tax. For that, you don't even get water. The only substantive benefits are a coffee machine in the room (4 pods per day) and access to the private beach but not much else. - The hotel cheekily automatically add 20% service on all bills. You are not told about it so if you don't pay attention, you'll just add a tip and end up paying 40% service or whatever! - Inclusive breakfast is a silly system where you can only choose among 4 or 5 options plus coffee and juice. No possibility to choose anything else even with a supplement, and not possible to choose dishes of equal value either. Any time you go "off piste" you'll just be charged the whole amount as though you had no breakfast inclusion at all. - Staff invariably seem to believe in a "couldn't care less attitude". - There is zero loyalty recognition apart from the standard ALL drink vouchers (which are actually very nice) - Lots of smoking in the restaurant and bar terrace including at breakfast. Yikes. The worst part though was that the hotel was just endless noise, noise all the time and noise everywhere: Doors are thin and there are drunk guests speaking loud in the early hours of the morning after an evening out. The hotel next door is a massive building site and it is noisy drilling and lift moving, the music is loud, there was drilling on the hotel terrace during breakfast. When after 20 minutes of nonstop drilling, we asked the waiter if it was likely to last long we were told: "not sure" with no effort to find out. We just gave up and left. But then there was also drilling in both our corridors including in the early morning. Finally, we still haven't received our ALL points for the (eligible) stay. All in all, despite some clear qualities and excellent potential, this hotel proved a real disappointment. The wear and tear or hardware limitations are one thing, but the very poor standards of service and constant noise are another and a lot more difficult to just ignore for a hotel of that standing.

Dear Valued Guest, Thank you for providing such detailed feedback about your recent stay with us. We deeply regret that your second visit did not meet the expectations set during your previous stay. While we are pleased to hear you appreciated our location, dining options, and beachfront amenities, we are equally concerned by the negatives you highlighted, such as the lack of upgrades, the resort fee, and the overall service experience. These issues are not reflective of the standards we strive to maintain. Your loyalty as a returning guest and Platinum member is incredibly important to us, and we are truly sorry we let you down this time. We hope you will give us the opportunity to regain your trust in the future. Best Regards, Simon Sorpresi, Vice President - Operations, Miami

Wonderful Miami stay

Catatan Tripadvisor 5.0/5

Mel F Ulasan TripAdvisor tersertifikasi

The team at SLS took such good care of us - we went for a co-ed bach party two days before our wedding, and they surprised us with a bottle of champagne in our rooms, automatic early and late checkouts, and were so amazing. Thanks for helping us kick off our wedding week with the best start!

Dear Mel, Thank you for letting us be part of such a memorable celebration! It was our pleasure to add a few special touches to help you and your guests enjoy an unforgettable start to your wedding week. We look forward to welcoming you back for future celebrations. Best Regards, Simon Sorpresi, Vice President - Operations, Miami

We will stay here again!

Catatan Tripadvisor 5.0/5

Trek29285853359 Couples - Ulasan TripAdvisor tersertifikasi

Excellent service, friendly and efficient. Super location, property as pictured on the website. Great food and 3 bars had lots of fresh cocktail options. Comfortable room with nice amenities available. Ocean view room had a nice unobstructed view.

Thank you for taking a moment to share your experience at SLS South Beach. It’s always amazing to hear that we’ve been successful in our goal of providing our guests with the best possible experience, and we appreciate you mentioning our stellar serv ice, delicious offerings, and well-appointed accommodations. Hopefully, you took full advantage of our convenient location, and we appreciate you mentioning it to your fellow travelers. We hope to welcome you back soon for another seamless stay! Best Regards, Simon Sorpresi, Vice President - Operations, Miami

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Pengguna web lain yang memberikan peringkat untuk hotel kami

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  • 6 ulasan 2.9/10 Internet
  • 157 ulasan 3.5/10 Kenyamanan
  • 102 ulasan 4.2/10 Kesepadanan nilai
  • 100 ulasan 4/10 Fasilitas
  • 79 ulasan 4.7/10 Kebersihan

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