SLS South Beach Miami

Catatan Tripadvisor 4.5/5 3.618 ulasan

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Keistimewaan hotel

  • Oceanfront location in Heart of South Beach

  • Signature restaurants & nightlife on the property

  • 2 Outdoor pools

  • Unique Design & Styling by Philippe Starck

  • Extensive offerings & activities in proximity / local area.

Akomodasi kami

Lokasi hotel

SLS South Beach Miami

1701 Collins Ave
United States

GPS:25.793928, -80.1294

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

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Cari tahu selengkapnya

Peringkat TripAdvisor  4.5/5  3.618 ulasan

Sertifikat keunggulan 2023

The experience was unpleasant, and it was an experience that was not necessary.

Catatan Tripadvisor 2.0/5

DavidLR81 Couples - Ulasan TripAdvisor tersertifikasi

We just got back from a weeklong cruise in the Caribbean, and before we left Miami to head back to the United Kingdom, my husband and I made arrangements with some of our friends to get day pass to the SLS Miami hotel. As soon as we arrived, we were greeted by a gentleman named Tony who was quite courteous. We were met with a grin and he made every effort to assist us in settling in for the day. Shortly after our arrival we were hailed by the Manager, who went by the name "Francesco,". Under normal circumstances, it is reasonable to anticipate that a Hotel Manager will set an example for his team by providing exceptional customer service and leading by example. Francesco, on the other hand, did not behave in this manner. While we were picking up one of our bags, he spoke to us in an impolite manner and asked us what we were going to do with the bags and where they were going. We informed them that we had a day pass for the SLS and that we were looking forward to swimming at the pool for the entire day. It was at this point that he informed us that we were unable to leave our bags with them and that we were required to find alternative arrangements outside the hotel because "there is no baggage storage because of limited space." When we inquired about what we were supposed to do, he suggested that we either rent a room for the six hours or again leave our luggage in the luggage storage area elsewhere . Which meant that we had no other option other than to pay for a room for the day to store our bags. The fact that he was able to provide us with a discount on the room is something that should not be overlooked because it would be impolite. In general, however, the experience was unpleasant, and it was an experience that was not necessary. I would like to express my gratitude to Tony for going above and above and making an effort to rectify the situation. However, after all this we wasted a significant amount of time, effort, and energy in dealing with this scenario. Which just required a few bags to be stored for a few hours until they were needed. (And we are aware that there was space available in the luggage room)

Dear David, Thank you for sharing your experience with us. We're glad Tony provided courteous service upon your arrival, reflecting our commitment to guest satisfaction. However, we are concerned that this reflection of our service commitment was inconsistent in interactions with other team members. Please know that we take your feedback seriously and will address the issue of luggage storage and customer service with our team. Please understand the hotel does not guarantee luggage storage for guests who book Resort Passes. We make exceptions to accommodate our patrons. However, since there were 6 guests with you, with a large luggage each, we could not make an exception. Your comfort and convenience are paramount to us, and we regret any inconvenience caused. We appreciate your understanding and hope to have the opportunity to offer you a more seamless and enjoyable experience in the future. Best Regards, Ntiamoah Nimako Director of Front Office

Great experience

Catatan Tripadvisor 4.0/5

Manalobo Ulasan TripAdvisor tersertifikasi

The staff was great from the get go. Bell service was impeccable and the room was good for the price. The location is vibrant and has many different options to explore walking distance. Overall a great experience.

Delivering great experiences for our guests is our goal at SLS South Beach, so it's wonderful to hear our team succeeded during your stay. It's also nice to know our impeccable service, pleasant accommodations, and vibrant location were along your favorite aspects. We appreciate you taking the time to share your thoughts and hope you will be our guest again soon. Best Regards, Ntiamoah Nimako Director of Front Office

Cleaning bedroom

Catatan Tripadvisor 5.0/5

germano c Ulasan TripAdvisor tersertifikasi

Great place to stay with your friends and family, there are two pools, great views bedrooms, the valet service is great, just the Japanese food is not good but I’ll give 5 stars for the price and all stuff you can have fun in the hotel

Dear Germano C, Thank you for sharing your enjoyable experience at SLS South Beach! We are delighted to hear that our pools, views, and valet service contributed to the fun of your stay. It's gratifying to know that our offerings provide remarkable value. We have also taken note of your feedback regarding our cuisine and will forward it to our culinary team. We enjoyed having you stay with us, and we look forward to welcoming you and your loved ones for your next visit! Best Regards, Ntiamoah Nimako Director of Front Office

SLS November Stay

Catatan Tripadvisor 5.0/5

sammyg362 Ulasan TripAdvisor tersertifikasi

The scene is second to none, as is the location. Incredibly accommodating staff, no request was too big or small. By the way, the grilled cheese at the bar restaurant is excellent. The drink selections are of a great variety.

Dear Sammy G, Thank you for your excellent review! We're thrilled that our scenic location and incredibly accommodating staff enhanced your experience. It's also great you enjoyed the grilled cheese and our diverse drink selections at the bar. Your kind words are deeply appreciated, and we look forward to welcoming you back to SLS South Beach for another exceptional stay! Best Regards, Ntiamoah Nimako Director of Front Office

Love SLS!!

Catatan Tripadvisor 5.0/5

Ag2prcntr Ulasan TripAdvisor tersertifikasi

I actually love this place. It’s super hip and the service is amazing. I would make this my go to hotel if I could afford to come here everyday. This is the best hotel in Miami and I wouldn’t highly recommend.

Thank you for your glowing review! We're thrilled to hear that you love SLS South Beach and the fantastic service provided by our team. We're honored to be considered the best hotel in Miami by you. Your recommendation means a lot to us, and we look forward to hosting you again. Best Regards, Ntiamoah Nimako Director of Front Office

Dalam Kemitraan dengan TripAdvisor

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  • 82 ulasan 4.5/10 Kebersihan

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