SLS Baha Mar

To sum it up, $20,000 trip $1,000 experience. I’ve been here many times and couldn’t wait to throw my sister’s bachelorette here. The service was just awful. The famous “Privilege Pool” party might have been the worst experience. The short female manager was just a nasty miserable human. We were all so kind and excited to be there as you can imagine and spent a lot of money on our cabana and pool beds. Our speaker blew within the first 5 minutes of being there and they reimbursed us $200…our total was around $4,000 which is already ridiculous. It ruined the whole vibe of the day to not have music and just be going off everyone else’s speakers. The worst part about it was how we were treated, about something that wasn’t our fault. They just kept forgetting about us so I spent the whole day trying to get people to help us. We had dinner at Katsuya and our waitress was also just miserable. Our dinner at their steakhouse, Carna, was fabulous or waitress was so kind. But both dinner reservations we were seated 45 min behind schedule. So be prepared for that. That happens almost every time I go, so I was used to that. But if you don’t check in within 15 min of reservation they’ll get rid of it, but once you check in prepare to stand there for 30 minutes. Tamika Wallace the head of concierge is absolutely amazing. She is such a joy to work with, and to be honest, the only person you’ll work with because no one else responds. I considered getting married here but can’t imagine planning something so important with such poor communication. The bachelorette was nearly impossible to accomplish but thank God for Tamika. She is so quick to respond and just great. The staff around the pools like the lifeguards are all so funny and nice. The lazy River might have been one of our water park highlights just cracking up with all the lifeguards and just over all positive vibes. It’s so unfortunate because this place has such potential. The rooms are all beautiful. The whole compound is gorgeous along with the ocean and beaches. A majority of the staff is nice. I tried to speak to a manager upon checkout and she was kind and listened but nothing came of it. Everything at this resort is astronomically expensive but every time I go I learn what’s worth it and where to stay away from.

This was by far the worst experience of my life. I was told this is an adult only resort but their were families everywhere. There were stains on my sheets and blood on my toilet. Management didn't do anything to fix the issue, therefore, I had to check in to another resort but SLS stated they would have to charge me anyway as it was too late to cancel the reservation. This is not at all what they advertise. There is a live DJ in the middle of the lobby playing extremely loud music until late hours. It's one thing to have a club but to have this in the middle of the hotel lobby is very disturbing. The restaurants for lunch would tell you that reservation is not needed but then not seat you without one when you showed up the next day. Save your money and your time. Go somewhere else!

We enjoyed us our stay at the SLS Baha Bar. The rooms are well kept and clean. Be aware that the bathrooms do not have doors or locks rather, they have curtains that you pull. It has a hip vibe but still nice for families. There are two pools on premise, one adults only and one for the families. Although a little pricey, we would definitely stay here again.

We’ve had an amazing time at the SLS. Danielle helped us throughout our stay and made sure everything was impeccable! She’s super friendly and will help out with anything you need (even if it involves a surprise like I did to my boyfriend, she made sure not to tell him), truly an amazing experience and superb recommendations we had from her! We’re coming back soon for sure! (Sean and Maria)

It was amazing. One to one attention. Excellent advice on what I should choose. I loved Vic and his team. Talked me through the options. All were well chosen. Oysters and steak sublime. Wine really good too. Spoilt me with little extras too - elevating the service!!