21c Museum Hotel Durham

お客さまの声 (確認済みレビュー アコーホテルズ) 3.8/5 1,401 件のレビュー

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21c Museum Hotel Durham - Image 1
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111 North Corcoran Street, 27701 DURHAM, United States

説明

ホテルのその他の情報

  • AAA Four Diamond hotel that combines contemporary art with luxurious, southern hospitality.

  • 10,500 square feet of exhibition and event space

  • Located in the heart of downtown Durham/City Center close to Duke, DPAC and restaurants.

当ホテルの客室

ホテル所在地

21c Museum Hotel Durham

111 North Corcoran Street
27701 DURHAM
United States

GPS:35.9960597, -78.9017867

電話番号
ファックス +1 919-956-6701

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

COUNTING HOUSE

The culinary team at Counting House celebrates North Carolina's rich heritage of fresh seafood using local, high-quality ingredients.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.8/5  1,401 件のレビュー

トリップアドバイザーの評価  4.0/5  955 件のレビュー

Angel at the front desk!

トリップアドバイザーの評価 5.0/5

ANTHONY H ファミリー - トリップアドバイザー認証口コミ

This was my 2nd stay at the 21c Durham and I went out of my way to ask Angel at the front desk what her name was so that I could leave a review. I missed the opportunity to write a review after that 1st stay and I wasn't going to do that again. This young lady is a rock star! She is a problem solver and has a great grasp of what it means to work in hospitality. I observed her in action during my check-in as she multitasked my arrival and a phone call for a person that had a problem in their room also when I needed assistance with the business office she handled it swiftly!

Dear AnthonyH, Thank you ever so much for the amazing review & for being a loyal customer. We are just thrilled to hear of your positive experience at the property & especially with Angel at the Front Desk. I do hope we can welcome you back again very soon for another great visit! Warm Regards, Michael.

Strange and depressing hotel

トリップアドバイザーの評価 2.0/5

Kate L Friends getaway - トリップアドバイザー認証口コミ

I am really surprised this is marketed as a luxury hotel. The rooms are dark and dingy and the hallways feel like an abandoned office building. The bed was comfortable, and the people working at the hotel were lovely. But the hotel itself - no.

Dear KateL, Thank you for taking the time to tell us about your recent visit to 21c Durham Museum Hotel. I am truly sorry that your experience did not meet your expectations and please accept our most sincere apologies. At 21c, we strive to provide a superior service experience for every customer and therefore your feedback is vital to us. Please rest assured that we always take such feedback in the most constructive fashion, in our efforts to continuously improve any guest experience within our control. That being said, we would welcome the opportunity to recover from this shared disappointment and to somehow make up for any shortcomings experienced. If it is the case that you would like to discuss further, please feel free to reach out to me personally so that we can promptly resolve the matter. Yours Sincerely, Michael.

An extraordinary experience

トリップアドバイザーの評価 5.0/5

Cheryl G トリップアドバイザー認証口コミ

Absolutely perfect! From the valet at the front door (axel) to the front desk check in (Amy) to the room (6th floor)was flawless! This was our first time here but we will never stay anywhere else, beyond perfect it was magnificent Located downtown so you park and walk to the restaurants and bars The entire hotel is filled with incredible original art and features a special exhibit on the lower floor offering works for purchase A true experience overall you never need to leave the hotel

Dear D8669KOcherylg, Thank you ever so much for the amazing review which makes all of our collective efforts so much more worthwhile! We are just thrilled to hear of your positive experience at the property & with our team. I do hope we can welcome you back again very soon & continue to exceed your expectations! Warm Regards, Michael.

Book here!

トリップアドバイザーの評価 5.0/5

Jamie v トリップアドバイザー認証口コミ

I enjoyed my entire stay! The valet on staff August 23rd-24th were friendly and welcoming. Lydia at the front desk was a pleasure. She booked my stay over the phone and it was wonderful meeting her. The building has a lot of history that I enjoyed learning about. The room was clean, charming, and with had eclectic touches. The art gallery was amazing! The old bank features were remarkable! My massage with Tara was very relaxing. She was personable, warm, and skillful. I’ve been raving about the Durham location since checking out.

Dear jamiev, Thank you ever so much for the amazing review. We are thrilled to hear about your positive interactions with the team & that you had such a favorable experience while here at the property. I do hope that we can welcome you back again very soon for another memorable visit! Warm Regards, Michael.

VERY overpriced for what you get.

トリップアドバイザーの評価 2.0/5

adekett トリップアドバイザー認証口コミ

I would not stay here again. Way overpriced, and hotel layout is super confusing. There was one elevator working, which took a long time to reach each of the floors. I bumped into so many people who were lost trying to get to the lobby, the spa, fitness, you name it. It was impossible to figure out how to get anywhere. The room was tiny for my family of three - we barely had space to put our suitcases on the floor. The in-room coffee situation was pathetic and the refrigerator wasn't cold. There is no hotel parking, other than valet, and parking downtown is challenging. It wasn't clean. Not recommended at all.

Dear adekett, Thank you for taking the time to tell us about your recent visit to 21c Durham Museum Hotel. I am truly sorry that your experience did not meet your expectations and please accept our most sincere apologies. At 21c, we strive to provide a superior service experience for every customer and therefore your feedback is vital to us. Please rest assured that we always take such feedback in the most constructive fashion, in our efforts to continuously improve any guest experience within our control. That being said, we would welcome the opportunity to recover from this shared disappointment and to somehow make up for any shortcomings experienced. If it is the case that you would like to discuss further, please feel free to reach out to me personally so that we can promptly resolve the matter. Yours Sincerely, Michael.

との提携 TripAdvisor

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