21c Museum Hotel Cincinnati

คะแนนความคิดเห็นจากแขก (เรทติ้งบน ALL) 4.2/5 รีวิว 2,456 รายการ

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โรงแรมที่ผ่านการรับรองจาก ALLSAFE

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  • At 21c, discover contemporary art in the most unexpected places.

  • The Spa at 21c is the Queen City's prime pampering destination.

  • Our restaurant, Metropole, offers a contemporary take on old world cooking techniques.

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21c Museum Hotel Cincinnati

609 Walnut Street
45202 CINCINNATI
United States

พิกัด:39.1030112, -84.5120188999

บริการโรงแรม

เช็คอินตั้งแต่ - เช็คเอาท์ได้ถึง

ในสถานที่
  • ร้านอาหาร
  • รถเข็นเข้าถึงได้
  • Wi-Fi
  • เครื่องปรับอากาศ
  • บาร์
  • ห้องประชุม
  • พื้นที่ปลอดบุหรี่ 100%
  • บริการในห้อง

METROPOLE

Focused on local and seasonal offerings, chef Vanessa Miller's Metropole menu is prepared with the goal of creating a social experience for guests at the forefront.

รีวิวจากแขกของเรา

รีวิวจากแขกของเรา

100% ความคิดเห็นที่ได้รับการรับรองของผู้เข้าพักที่เข้าพักกับเราจริงๆ

ค้นหาข้อมูลเพิ่มเติม

เรทติ้งบน ALL  4.2/5  รีวิว 2,456 รายการ

เรทติ้งบน TripAdvisor  4.5/5  รีวิว 1,840 รายการ

This should not be an American Express Fine Hotel

คะแนนจาก Tripadvisor 2.0/5

Melodie H รีวิวที่ได้รับการรับรองจาก TripAdvisor

I don't know why this is featured on American Express Fine Hotels. The room though spacious needed a remodel. The banquet in the room with benches had torn, dirty soiled fabric. We asked to move to another room, and we were moved but moved to a smaller room. The room service food was terrible. When I ordered toast, I got one piece of toast, grape jelly, and no butter. There were no yogurt pancakes or French toast. The offerings were very slim. My husband ordered oatmeal; it was just a hard blob in a bowl, no brown sugar, no milk, no fruit or nuts. Strange! We only had it twice due to the included breakfast with our hotel purchase, and on both days it was equally horrible. Pricing at $39 per night seemed high for Cincinnati.

Interesting hotel

คะแนนจาก Tripadvisor 3.0/5

Digital F ธุรกิจ - รีวิวที่ได้รับการรับรองจาก TripAdvisor

It’s an interesting concept. I like the art gallery. The lack of a true lobby experience coupled with a restaurant that is closed most of the day makes it a tough place for the business traveler. The room was OK. Location was OK. I would return. Staff was excellent at the front desk. Restaurant staff? Not so much. Served me burned food, too.

Hello, Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by our restaurant, Metropole, not having hours that accommodated your schedule during your visit. Your input is valuable to us, and we will strive to improve in this aspect. Thank you as well for the kind words regarding our front desk staff. We hope to have the opportunity to welcome you back in the future to have another chance to impress you with your restaurant experience. Warm regards, David Kennedy Director of Operations 21c Museum Hotel Cincinnati

Staff was great the building was disappointment

คะแนนจาก Tripadvisor 3.0/5

Jeremiah C รีวิวที่ได้รับการรับรองจาก TripAdvisor

The service was top notch. Twice I called the front desk. Both times they brought what i needed directly to my room. As for the hotel as a whole it seemed dated.I had to request a refrigerator. There were no garbage cans in the room. My wife and I went to walk the exhibits but the first two floors smelled like deep fryers.I’m not sure if there was issues in the restaurant with the vents, but it was strong.Just wasn’t the luxury I expected from this hotel..

Dear Jeremiah, Thank you for taking the time to review our hotel. I am thrilled that you enjoyed the service from our team, however I am disappointed that we let you down with the building. Please know that we will use your comments to improve and would welcome the opportunity to make amends. Please reach out to me directly to discuss. Best Regards,

Disappointing Experience

คะแนนจาก Tripadvisor 1.0/5

Joshua V รีวิวที่ได้รับการรับรองจาก TripAdvisor

Josh 万酒兮🇺🇸: [Photo] Josh 万酒兮🇺🇸: [File] Josh 万酒兮🇺🇸: My stay at the 21C Museum Hotel in downtown Cincinnati was overall satisfactory in terms of cleanliness and room quality. However, I had an extremely disappointing experience that significantly impacted my trip. As someone traveling from China to Cincinnati, I relied heavily on my iPhone for essential tasks such as managing my funds and arranging transportation. Unfortunately, the charging port for iPhones in my room was broken, which I only discovered the morning after my arrival. This left me stranded without a functioning phone or any means to access my electronic funds. Considering the premium price of the hotel and its positive reviews, I was shocked to find myself in this situation. When I approached the hotel lobby for assistance and asked if I could borrow a charger, I was informed that I would need to purchase one for $20 USD. This was deeply frustrating, as my dead phone meant I couldn't access any funds, including the money required to buy a charger. I felt incredibly uncomfortable and isolated in an unfamiliar city. Fortunately, I found help at a nearby establishment, Nada, where they allowed me to charge my phone. While I am grateful for their assistance, I can't help but feel disappointed in the lack of empathy and understanding from the 21C Museum Hotel. Given the circumstances of their broken docking port, I expected more consideration and assistance. This experience has left me with a negative impression, and I would caution anyone considering this hotel to be aware of potential issues and the hotel's response to them. The situation I faced was not only inconvenient but also unnecessary, and it has unfortunately overshadowed the positive aspects of my stay.

Dear Josh, Thank you for taking the time to review our hotel. While I am happy to read that your overall stay was satisfactory, I am sincerely sorry that we disappointed you during your stay. You are absolutely correct that we could have resolved this issue for you quickly and with empathy for the situation. It was a complete miss on our part - especially with our docking station not working. Please know I have used your feedback as a training tool for our teammates so that this type of situation never happens again. I also asked our Engineering team to fix the docking station! Please know that this is certainly not the impression we want to leave you with. I would love the opportunity to make amends if you would consider it on your next return to Cincinnati. Please reach out to me directly if you are returning and I can assist you personally. Best Regards,

DIRTY HOTEL! DIRTY ROOMS! NOT WORTH THE MONEY!

คะแนนจาก Tripadvisor 1.0/5

Amber A รีวิวที่ได้รับการรับรองจาก TripAdvisor

What a HUGE disappointment this hotel is. My friend and I were vacationing and exploring Cincinnati for the first time and decided to book a room at this hotel last minute because of the good reviews and that it was an art museum-my friend is an art teacher and was so excited to stay and explore all the art pieces the following morning. After exploring in the city all day, we arrived to the hotel and checked in around 11pm. When we arrived to our room the bed was poorly made; the sheets looked like they had been thrown on. One of the trash cans in the room was filled with trash and the other trash can had dental floss in it. The bath tube was dirty with stains in it. The vents were dirty with accumulating dust. Even as we walked to our room from the elevator, I noticed how visibly dirty and unkept the walls and hallways were. After being disgusted with the room condition, we went back down to the front desk to share of the room condition and ask for a different room. The front desk receptionist/night audit, Rukiya Briggs, apologized and gave us a new room assignment. Before we went up to the room, Rukiya asked the security supervisor, Jerry Cermak, to go check out the room to ensure it was ready for guests due to our first bad encounter. Jerry notified Rukiya that the room was ready and my friend and I proceeded to the new room assignment. I was not pleased that Jerry had to first inspect the room as ALL rooms for sale should be verified prior and I don't like the unsanitary nature of someone being in the guest room post cleaning, but we were exhausted and just wanted a clean room for sleep. Upon opening the door of the second assigned room, we were immediately overcome with the strong smell of sewer. My friend and I couldn't believe Jerry missed this odor and we headed back downstairs to notify Rukiya. After sharing the room condition and smell, we demanded a refund as we were not going to stay at this hotel. Our experience was so unfortunate and dissapointing- its a shame that such beautiful art pieces are housed inside such a unkept and dirty hotel.

Hello, We were so disappointed in hearing about your recent experience with us - It is certainly not typical of our hotel, and we would love to have the chance to win back your confidence. Please contact the hotel at your earliest convenience so that we can make this right for you. Sincerely, Darek Jerome Front Office Manager

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