21c Museum Hotel Cincinnati

Nice hotel, upgraded to a king suite. Hotel is nice hip and modern room but doesn’t have the attention to detail nor customer service required for a hotel that wants to command $600 a night for a suite in Cincinnati, Ohio. Room was nice and large. Cool lights, big bathroom with big sink, good shower, large. Bed was comfortable as were pillows. Sufficiently dark. No usb ports, not even on electronics. One trash can in entirety of king suite. Two coffee cups and two glasses in entire king suite, table for 4. No complimentary waters. But there was a coffee maker with coffee. So coffee isn’t really complimentary or in the room if there’s no water to make it. Got a nice box of caramels and a note that said if we needed anything to let us know. Needed something to drink with the thoughtful caramels . . . Needed an ice bucket, needed a working phone, needed waters . . . Customer service in the hotel lobby was low effort. Lots of little issues and things missing in the room and hotel perhaps do not make this worth it’s cost just because there is an art gallery in the building and the rooms are hip. Was over $600 for a weekday night. Fridge didn’t work. Phone didn’t work. Had to go up and down elevator from 10 to talk to anyone. Had to track down an ice bucket and ice in a suite. No waters or bottled drinks are available to purchase in the store in the lobby. Lots of art for sale, and coffee drinks in a can, and alcohol but no bottled water. Restaurant closes at 10:30 pm. So drinks not an option there. Was told they have a filling station - fill what exactly? The two coffee cups in the room? Thank goodness for helpful valet that gave us 4 waters from his stash. He was surprised desk had none. No concierge. No spa services available despite having a spa and inquiring a week before the stay for a weekday massage - maybe the spa isn’t as staffed since Covid? If that’s the case, advise customers and adjust pricing accordingly. We stayed on the spa floor and didn’t see much of anything happening. Outside street noise of bucket drummer until about midnight. Wasn’t an issue for me, but the area can be busy with people from the central bus station nearby. Might want to avoid walking back and forth at night in that nearby area if skittish about transient or unhoused individuals. GenZ at reception desk seemed uninterested in providing any hospitality in the hospitality industry. 3 star level hotel service from reception. Very hip hotel with a cool gallery and nice rooms that are missing some attention to detail for the level of luxe the hotel wants to portray. Based on value for money, and customer service, would recommend visitors consider booking the AC instead.

My stay was way below average. Rooms not cared for, mine had all kinds of issues (all reported, but not all fixed) from a non-working safe deposit box, a flooding toilet and bathroom shower with broken ceiling lamps… to lousy housekeeping standards (towels in rags, trash not cleared, empty refillable shower products, etc.) The hotel also lacks enough dining options (room service hours of their only restaurant are a joke) and on top, the kitchen has some serious ventilation issues because the hotel lobby, hallways and elevators were invaded by an unbearable stink of fried fish. Clearly NOT what one expects of this once beloved chain of hotels, and way below what they used to stand for before the pandemic. Truly sad and disappointing.

First stay at this hotel. The art and style of 21c’s is fantastic. And I love the yellow penguins on top of the awning. The location is good. Short walk to the river and both stadiums. And close to many restaurants. The rooms are good sized. And l like the bathroom. Pretty sink and love love love the full size Malin & Goetz toiletries! The body part tiles are a neat way to bring art into the room. Nice towels and robes. I didn’t use the mini bar or Nespresso coffee maker but appreciate them. Overall nice hotel and I would stay again.

I hate to leave a negative review as I really wanted to love this place. It’s such a great concept and I had heard very good things about the chain. However, there were unfortunately a lot of little (and not so little) nuisances that occurred that made me feel like we made a mistake booking at the 21c Museum Hotel. First let me share what I liked. The museum concept was really cool and the free curated tour (with a free drink included) was a nice touch. The location was A+ and the staff was really nice. The free bikes available to guests is wonderful amenity. But with small rooms and a terrible view of wall (with what we were told was a two category upgrade), we expected better attention to detail for the money we paid. There was no trash can in the bedroom and no maid service during our stay. We specifically requested with the front desk our second morning that they have someone clean our room as there was a pile of trash accumulating without the trash can. We were assured they would send someone (and we double checked to make sure the do not disturb sign was off the door), but when we arrived back to our room in the evening, no one had stopped by. We called down that evening to request that someone run up some items we had delivered as well as fresh towels and new coffee pods. The woman at the front desk told us they had no staff who could do that and that we’d have to come down to the lobby ourselves. Really? Maybe at a Motel 6, but I expected more from a premium hotel chain. And lots of little details missed. Four flat tires on the two bicycles we took out. One of our bedside lamps had been disconnected. Our cell phone was having trouble and we had to use our room phone to make a domestic call - I don’t mind being charged if the call connects, but it’s ridiculous to be charged over $4 each time we dial but no one picks up (unfortunately over the course of a few days my son tried to reach his mom with no success and we had over a $40 bill to show for one single connected call. Maybe I’m being too harsh about these details but having a dirty room and a staff who refused to come to our room left me with a bad taste in my mouth. This may be normal at limited service hotels, like a Holiday Inn, but at these prices, I expected more from my money.

Lo consiglio! Molto originale con reception tipo galleria d'arte e...pinguini formato reale che trovi nella stanza! La stanza era molto bella così pure il bagno....nulla da dire! La colazione si fa al bar/ristorante accanto (non inclusa) ma è ottima..... Ci tornerei volentieri....