21c Museum Hotel Cincinnati

Note Kundenmeinungen (Bewertung ALL) 4.1/5 2.351 Bewertungen

Bestpreisgarantie
21c Museum Hotel Cincinnati - Image 1
21c Museum Hotel Cincinnati - Image 2
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21c Museum Hotel Cincinnati - Image 4
609 Walnut Street, 45202 CINCINNATI, Vereinigte Staaten

Beschreibung

Hotel-Extras

  • Entdecken Sie im 21c zeitgenössische Kunst an den unerwartetsten Orten.

  • Das The Spa im 21c ist die erste Adresse zum Relaxen in der Queen City.

  • Unser Restaurant Metropole bietet modern interpretierte Zubereitungsarten aus der alten Welt.

Unsere Unterkünfte

Lage des Hotels

21c Museum Hotel Cincinnati

609 Walnut Street
45202 CINCINNATI
Vereinigte Staaten

GPS:39.1030112, -84.5120188999

Tel
Fax +1 513-578-6601

Hoteldienstleistungen

Check-in ab - Check-out bis

Vor Ort
  • Restaurant
  • Rollstuhlgängig
  • WLAN
  • Klimaanlage
  • Bar
  • Konferenzräume
  • 100 % Nichtraucherhotel
  • Zimmerservice

METROPOLE

Unter der Leitung von Executive Chefkoch David Kelsey konzentriert sich die Speisekarte auf Gerichte, die in einem speziell angefertigten Herd zubereitet werden. Ein Schaufenster für die nachhaltigen Landwirte und Produzenten der Region.

Unsere Gästebewertungen

Unsere Gästebewertungen

100% Zertifizierte Bewertungen von Gästen, die tatsächlich bei uns waren

Weitere Infos

Bewertung ALL  4.1/5  2.351 Bewertungen

TripAdvisor-Gesamtwertung  4.5/5  1.847 Bewertungen

Not my favorite

Note Tripadvisor 2.0/5

Pegcityprairieboy Familie - Zertifizierte TripAdvisor Bewertung

Soooooooooo - I wouldn’t rush to stay here again and I was only there from 10:15 pm to 7:30 am. That said, in the right circumstances I’d give it another try. The good - the check in and check out was fast and friendly. The bathroom was really big and had great amenities. The price was good too - while i wasn’t crazy about my stay I am not angry about what I paid as it was a good rate commensurate with the experience. The bad - someone a few doors down from us was clearly sick as there was bedding with vomit on it in the hall outside their room. I passed it once… not a big deal. 15 mins later I passed it again. Also not the end of the world. I passed it again an hour later and the hall stunk like vomit. That’s really gross. Also, the carpets in both the halls and our rooms were very musty.

Terrible Service… Avoid

Note Tripadvisor 1.0/5

Ariana P Zertifizierte TripAdvisor Bewertung

The hotel was decent and unique however the service we received while staying here was terrible, hence the 1 star review… We booked this hotel through American Express Travel, which supposedly comes with room upgrades (when available) and a late checkout of 4pm. Upon arrival we asked about the room upgrade and the girl at the front desk told us they were fully booked and could not accommodate this, which we understood and were fine with. When we got to the room we noticed that the top sheet was slightly dirty, and when we left for dinner we explained that the sheets seemed to be dirty and requested to have the bed remade to which the front desk said they would do. We even stripped the bed and left the dirty sheets in a pile on top to make it easier for room service, however when we got back a few hours later the dirty sheets were left on the unmade bed and just 2 sheets (no pillow covers or duvet) were thrown onto the table in the room. We went back down to the front desk asking to have someone sent up with a duvet and to make the bed to which they told us that they did not have anyone on staff so we would have to make the bed ourselves but they would send someone up to give us a duvet and take the dirty sheets. When the staff member arrived with the duvet we tried handing them the dirty sheets which the refused to take and told us to just leave on the floor. The final straw had to do with the late check out. As I previously stated we booked through American Express travel which guarantees a late check out. We had asked the front desk what time late check out was and they initially gave us the same answer of “we cannot accommodate late check out for you because we are fully booked”. We then asked again before going out and explained that we had a letter from AMEX that we received at check which welcomed us and stated that we had a late check out. This time the woman at the desk told us that since we booked through AMEX we had a late check out of 4pm. We then confirmed with her making sure we did in fact have the late check out of 4pm and would not have any problems with the hotel, to which she told us yes not to worry. Flash forward to the last morning of our stay, we wake up at 11am (we were still on West Coast time which is 3 hours behind) banging on our door asking us to get out, to which we said that we had late check out and they told us that they would be back at 4 then. An hour later after we fall back asleep we get a phone call from the front desk telling us that they needed the room and we needed to get out by 2pm rather than the supposed 4pm late check out. After this we were quite disappointed with the service we received and will not be returning to this hotel. Seriously bummed because we wanted to love it as it is a cool and unique concept to have a museum hotel.

Dear Ariana, I wanted to personally reach out and express how truly embarrassing it was to read your recent feedback regarding your stay with us at 21c Cincinnati. I am, however, incredibly thankful that you took the time to provide your thoughts in such a kind and constructive way. Without open and honest feedback like yours, we cannot recognize the areas where our staff needs to grow. Rest assured that we are using your feedback as an opportunity to remind and retrain the departments you spoke about. I am personally committed to ensuring these issues are addressed immediately, as they do not reflect the standards we hold ourselves to. The next time you are in Cincinnati, I would love to personally oversee your stay and ensure that everything is in perfect shape. Please feel free to reach out to me directly so I can assist in arranging this for you. Once again, I am so sorry for the shortcomings you experienced during your stay, and I commit to doing everything I can to ensure your next visit is nothing short of exceptional. Respectfully, David Kennedy Director of Operations

No A/C lobby smell

Note Tripadvisor 1.0/5

Curious35329 Reisen mit Freunden - Zertifizierte TripAdvisor Bewertung

We arrived at noon and were told no rooms were available. We returned at 3 PM to find no room was ready. The front desk staff were unhelpful, but eventually, a supervisor located a room for us. Unfortunately, it lacked air conditioning. Maintenance worked on the issue at 10 PM but couldn’t resolve it. By 11 PM, the front desk suggested moving us to another room, requiring us to pack up our belongings. Additionally, the lobby had a strong sewage smell, whWe arrived at noon and were told no rooms were available. We returned at 3 PM to find no room was ready. The front desk staff were unhelpful, but eventually, a supervisor located a room for us. Unfortunately, it lacked air conditioning. Maintenance worked on the issue at 10 PM but couldn’t resolve it. By 11 PM, the front desk suggested moving us to another room, requiring us to pack up our belongings. Additionally, the lobby had a strong sewage smell, which we were told was due to an exhibit setup. Overall, we were very disappointed with the customer service. At $300 per night, this experience was very disappointing. We will not be returning, though I understand this may not affect anyone at this hotel. ich we were told was due to an exhibit setup. Overall, we were very disappointed with the customer service. At $300 per night, this experience was very disappointing. We will not be returning, though I understand this may not affect anyone at this hotel.

Dear Guest, I wanted to personally reach out and sincerely apologize for the issues you encountered during your recent stay at 21c Cincinnati. I deeply regret that your experience was marred by the broken A/C unit and the frustration of having to move rooms. I can only imagine how inconvenient and disappointing this must have been for you. Please know that we are taking your feedback very seriously and are committed to working diligently to prevent such issues from occurring in the future. I also want to apologize if our staff seemed underprepared in handling the situation. I truly wish we had been more polished and responsive during your stay. We would love the opportunity to make amends for the issues you faced, and I would greatly appreciate the chance to chat with you further about this. Your experience is important to us, and we want to ensure that your next visit is nothing short of exceptional. I would also like to share that our art gallery has recently been refreshed with new installations, creating an amazing experience that I’m sure you would enjoy. We would be thrilled to welcome you back in the future and provide you with the great hospitality that you deserve. Thank you for your understanding and for bringing these matters to our attention. Respectfully, David Kennedy Director of Operations

The “Its not my problem hotel”

Note Tripadvisor 1.0/5

traveller55229 Zertifizierte TripAdvisor Bewertung

I have stayed at other 21C Hotels before and enjoyed them except Durham. The Cincinnati 21C was surprisingly disappointing as well, from no fitted sheets available in the entire hotel (flat sheet was crumpled ball) in morning. Our room service person was shocked as well and I said have you told the managers and she said “No I just work here” The dinner upon arrival was mediocre, breakfast's was comedic, low staff trying to serve many tables when the hotel was “fully committed” The room windows were filthy, skid marks on walls that no one bothered to clean, etc etc The hotel is tired, is has been sold to a private equity group?? It has lost its luster Too bad, I love the concept of living among top art!!!

Dear Guest, I hope this message finds you well. I want to sincerely apologize for the issues you experienced during your stay at 21c Cincinnati. Your feedback is invaluable to us, and I’m deeply sorry that your experience was not up to the standard we strive to provide. We are committed to working diligently to ensure that these issues are addressed and prevented from happening again in the future. I also want to apologize if our staff seemed underprepared in handling the situation. I truly wish we had been more polished in our response and regret any inconvenience this may have caused you. We would love the opportunity to make amends for the issues you encountered. If you’re open to it, I would appreciate the chance to chat with you further to discuss this in more detail. Please know that we would love to welcome you back to 21c Cincinnati in the future and show you the great hospitality that we are known for. Thank you for your understanding and for bringing these matters to our attention. Respectfully, David Kennedy Director of Operations

Note Kundenmeinungen 2.0/5

Beat Geschäftsreisende - Bestätigte Mitteilungen ALL

Leider kein warmes Wasser am letzten Tag und das Personal dürfte ein weniger freundlicher sein. Ich konnte die Abrechnung erst noch der Buchung auf meinem Handy< kontrollieren. Keine Frage: Wie war ihr Aufenthalt, wir wünschen euch eine gute Reise usw.????

Lieber Beat, Ich möchte mich aufrichtig für die Erfahrung entschuldigen, die Sie während Ihres Aufenthalts bei uns im 21c Cincinnati im August gemacht haben. Ich verstehe, wie frustrierend die Situation gewesen sein muss, und es tut mir wirklich leid, dass wir Ihnen nicht den Service geboten haben, den Sie verdient haben. Unser Team hat rund um die Uhr daran gearbeitet, die aufgetretenen Probleme zu lösen, und ich versichere Ihnen, dass es alle überrascht hat. Besonders leid tut es mir jedoch, dass Ihre Interaktionen mit unserem Personal weniger reibungslos verliefen, als sie hätten sein sollen. Als Geste des guten Willens und um Wiedergutmachung zu leisten, möchte ich Ihnen in Zukunft eine kostenlose Übernachtung bei uns anbieten. Bitte lassen Sie mich einige Wochen im Voraus wissen, wann Sie wiederkommen möchten, und ich werde dafür sorgen, dass Ihr Aufenthalt gut organisiert und viel angenehmer wird. Vielen Dank für Ihr Verständnis und ich hoffe, Sie bald wieder begrüßen zu dürfen. Mit freundlichen Grüßen, David Kennedy Betriebsleiter

In Partnerschaft mit TripAdvisor

So bewerten andere Internetnutzer unser Hotel

  • 612 Bewertungen 9.1/10 Lage
  • 1.325 Bewertungen 5.6/10 Zimmer
  • 1.136 Bewertungen 7.6/10 Service
  • 514 Bewertungen 4.2/10 Sauberkeit
  • 500 Bewertungen 5.3/10 Komfort
  • 357 Bewertungen 7.5/10 Essen
  • 291 Bewertungen 5/10 Ausstattung
  • 92 Bewertungen 5.1/10 Frühstück

Mit freundlicher Unterstützung von Trustyou

Preis ab, für 1 Nacht für 1 Person in der jeweiligen Zimmerkategorie in der Nähe des Preises, ohne Zusatzleistungen, ohne Frühstück. Dieser entspricht dem niedrigsten öffentlichen Preis inklusive aller Steuern (Bei der Ankunft im Hotel können entsprechend den geltenden lokalen Vorschriften bestimmte Steuern anfallen (z.B. Kurtaxe).) für die betreffende Unterkunft, der heute auf der Website https://all.accor.com/ für einen Aufenthalt mit einer Übernachtung in den nächsten 20 Tagen gefunden wurde. Variabel je nach Zeitraum und Verfügbarkeit. Der Preis wird erst zum Zeitpunkt der Buchung garantiert. Jede Buchung (im Ausland) ist in der Währung des Landes zu zahlen, in dem sich das Hotel befindet. Es wird nur der bei der Buchung bestätigte Betrag in der Währung des Landes, in dem sich das Hotel befindet, garantiert. Sie können sich eine geschätzte Umrechnung in Ihre Währung anzeigen lassen, diese ist jedoch nicht vertraglich bindend. Bei der Zahlung kann Ihre Bank Ihnen Bankgebühren und/oder Wechselgebühren in Rechnung stellen.