Thank you for taking the time to rate us. We’re thrilled to know you enjoyed your stay and that everything went well. Your kind words mean a lot to our team, and we look forward to welcoming you back again soon. From The Management of Mercure Penang Beach

Dear Guest, Thank you for sharing your feedback with us. We’re glad to know that your overall experience was alright, although we’re sorry that some aspects of your stay did not meet your expectations. We understand your concerns regarding the crowded environment and breakfast experience. We also apologise if the 3:00 PM check-in time caused any inconvenience. We’ll be sharing your feedback with the respective teams as we continue to improve our service and guest experience. We truly appreciate you taking the time to share your comments, and we hope to have the opportunity to welcome you back for a more comfortable and enjoyable stay. Thank you. The Management of Mercure Penang Beach

Thank you for staying with us and for your kind words. We’re so happy to know you had a great experience. It was our pleasure to host you, and we can’t wait to welcome you back for another memorable stay. From The Management of Mercure Penang Beach

Thank you for staying with us and for your kind words. We’re so happy to know you had a great experience. It was our pleasure to host you, and we can’t wait to welcome you back for another memorable stay. From The Management of Mercure Penang Beach

Dear Guest, Thank you for sharing your feedback with us. We sincerely apologise that your stay did not meet your expectations. We are sorry to hear that you found the overall condition of the hotel and room to be dated. More importantly, we are concerned to hear that you found insects on both the floor and table. This is not the level of cleanliness we aim to provide, and we will highlight this matter to our Housekeeping team for further inspection and improvement. We also understand your disappointment regarding the view from the first floor. We acknowledge that the surrounding trees may significantly obstruct the ocean view from certain lower-floor rooms, resulting in a view that does not match the experience you were expecting from an Ocean View room. We apologise for the disappointment caused. Your feedback regarding the room condition, cleanliness and room view has been shared with the relevant teams for further review. We sincerely appreciate you bringing these concerns to our attention and hope to have the opportunity to provide you with a more comfortable and enjoyable experience in the future. From Management of Mercure Penang Beach

Dear Guest, Thank you for taking the time to share your feedback with us. We sincerely apologise for the disappointment and discomfort you experienced during the check-in process and throughout your stay. We are particularly sorry to hear that you felt you were treated unfairly by our Front Office team. Regardless of nationality or background, every guest should always be treated with respect, professionalism and courtesy. We take your concerns regarding the attitude and communication of our Front Office team very seriously and will share this feedback with our management team for further review and appropriate coaching. We also understand your frustration regarding the room arrangements. We acknowledge that you had specifically requested the three rooms to be located closer together so that you could more easily take care of your family. We apologise that the rooms initially assigned were located far apart, with one room being situated near a public restroom, and that the room view did not meet your expectations. We are also sorry that you had to go through the platform to request a room change before the arrangement could be adjusted. We understand how this may have given you the impression that your request was not properly attended to in the first place. Your feedback regarding the room allocation and Front Office service has been taken seriously and will be reviewed with the relevant teams. We will continue to reinforce the importance of listening to guests' needs and providing courteous, helpful and professional service at all times. We sincerely apologise for the unpleasant experience you and your family encountered. We appreciate you bringing these matters to our attention and hope to have the opportunity to provide you with a much better experience in the future. From Management of Mercure Penang Beach

Thank you for taking the time to rate us. We’re thrilled to know you enjoyed your stay and that everything went well. Your kind words mean a lot to our team, and we look forward to welcoming you back again soon. From The Management of Mercure Penang Beach

Thank you for your wonderful review! We’re delighted to hear that everything met your expectations and that you had an enjoyable stay with us. We truly appreciate your support and look forward to welcoming you back again soon. From The Management of Mercure Penang Beach

Dear Guest, Thank you for sharing your experience with us. We are delighted to know that you enjoyed our excellent location and felt at home during your stay. We also appreciate your constructive feedback regarding the swimming pool operating hours. We understand that longer hours would provide more flexibility and convenience for our guests, and we will review this suggestion with our management team to see how we can better accommodate guest needs. Your comments are valuable in helping us improve our services, and we look forward to welcoming you back for an even more enjoyable stay. Warm Regards, The Management of Mercure Penang Beach

Dear Guest, Thank you for sharing such a detailed account of your stay. We sincerely apologize that your experience did not meet the standards you expect from Mercure and from Accor hotels. We regret that the cleanliness of your room upon check‑in was unsatisfactory, particularly with sand found on the floor and bed. This should never happen, and we will reinforce our housekeeping procedures to ensure rooms are properly cleaned and prepared before guest arrival. We also apologize for the miscommunication regarding room service billing. Being asked to pay cash despite being informed at check‑in that charges could be posted to your room account is unacceptable. We recognize this reflects a lack of coordination between departments, and we will review our SOPs and staff training to ensure consistency and clarity in guest communication. Your feedback about the front desk service at check‑out is equally important. Courtesy and professionalism are fundamental, and we regret that you did not receive an apology or even a simple thank you. This will be addressed with our team immediately. Finally, we acknowledge your comments regarding the pool cleanliness. We will work with our maintenance team to improve water quality and ensure the pool facilities are safe and enjoyable for all guests. We truly value your loyalty as an Accor Classic member and your past positive experiences with Mercure hotels in other countries. Your feedback highlights areas where we must improve, and we are committed to taking corrective action so that future stays reflect the quality and comfort you expect. Warm Regards The Management of Mercure Penang Beach

Dear Guest, Thank you for sharing your experience with us. We are pleased to know that you enjoyed our location and the beautiful sea view, but we sincerely regret that your stay was affected by morning noise and parking difficulties. Regarding the noise, we understand how important a peaceful environment is for rest. Your comments about the music from the ballroom have been noted, and we will review our event scheduling and sound control to minimize disturbance to our guests. We also apologize for the limited parking availability and the inconvenience caused by restricted spaces. We are evaluating our parking management to ensure guests have fair and easier access to the facilities. Your feedback is valuable and will help us improve both our services and facilities. We hope to welcome you again in the future with a more comfortable and enjoyable stay. Warm regards, The Management of Mercure Penang Beach

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Atikah Marcom

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Atikah Marcom

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Yogeswaran L. Operations Manager

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Yogeswaran L. Operations Manager

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Yogeswaran L Operations Manager

Thank you for your wonderful review! We’re delighted to hear that everything met your expectations and that you had an enjoyable stay with us. We truly appreciate your support and look forward to welcoming you back again soon. From The Management of Mercure Penang Beach

尊敬的Jie X.， 感谢您对我们酒店服务的认可以及对泳池和海滩的赞赏。我们很高兴您在海里游泳时感到舒适。期待您的再次光临。 顺祝商祺， Mercure Penang Beach

Dear Kai S. C., Thank you for sharing your experience. We apologize for your dissatisfaction with the bed linens and front desk service. We value the feedback from each guest and will continue to strive to improve the quality of our services and the comfort of our facilities. Best regards, Mercure Penang Beach