槟城海滩美居酒店 4 星

Dear Guest, Thank you for sharing your experience with us. We are delighted to know that you enjoyed our excellent location and felt at home during your stay. We also appreciate your constructive feedback regarding the swimming pool operating hours. We understand that longer hours would provide more flexibility and convenience for our guests, and we will review this suggestion with our management team to see how we can better accommodate guest needs. Your comments are valuable in helping us improve our services, and we look forward to welcoming you back for an even more enjoyable stay. Warm Regards, The Management of Mercure Penang Beach

Dear Guest, Thank you for sharing such a detailed account of your stay. We sincerely apologize that your experience did not meet the standards you expect from Mercure and from Accor hotels. We regret that the cleanliness of your room upon check‑in was unsatisfactory, particularly with sand found on the floor and bed. This should never happen, and we will reinforce our housekeeping procedures to ensure rooms are properly cleaned and prepared before guest arrival. We also apologize for the miscommunication regarding room service billing. Being asked to pay cash despite being informed at check‑in that charges could be posted to your room account is unacceptable. We recognize this reflects a lack of coordination between departments, and we will review our SOPs and staff training to ensure consistency and clarity in guest communication. Your feedback about the front desk service at check‑out is equally important. Courtesy and professionalism are fundamental, and we regret that you did not receive an apology or even a simple thank you. This will be addressed with our team immediately. Finally, we acknowledge your comments regarding the pool cleanliness. We will work with our maintenance team to improve water quality and ensure the pool facilities are safe and enjoyable for all guests. We truly value your loyalty as an Accor Classic member and your past positive experiences with Mercure hotels in other countries. Your feedback highlights areas where we must improve, and we are committed to taking corrective action so that future stays reflect the quality and comfort you expect. Warm Regards The Management of Mercure Penang Beach

Dear Guest, Thank you for sharing your experience with us. We are pleased to know that you enjoyed our location and the beautiful sea view, but we sincerely regret that your stay was affected by morning noise and parking difficulties. Regarding the noise, we understand how important a peaceful environment is for rest. Your comments about the music from the ballroom have been noted, and we will review our event scheduling and sound control to minimize disturbance to our guests. We also apologize for the limited parking availability and the inconvenience caused by restricted spaces. We are evaluating our parking management to ensure guests have fair and easier access to the facilities. Your feedback is valuable and will help us improve both our services and facilities. We hope to welcome you again in the future with a more comfortable and enjoyable stay. Warm regards, The Management of Mercure Penang Beach

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Atikah Marcom