槟城海滩美居酒店 4 星

Dear Kok h. Chai, We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gerard Chan Resort Manager

Dear jamndoughnuts, Thank you for taking the time to share your review with us. We're thrilled to hear that you enjoyed your room and the amazing view! We're proud of our accommodations and strive to provide a comfortable and spacious experience for all of our guests. However, we apologize for the disappointing experience with our food quality. We take all feedback seriously and will pass on your comments to our culinary team to improve our menu offerings and service. We understand that the price point is high, and we expect to meet those expectations. Regarding the room types, we appreciate your feedback and will make sure to clearly communicate our availability of rooms with bathtubs to future guests. On a positive note, we're glad to hear that Sales Executive Diivagankumar provided excellent service from the beginning of your stay. We'll be sure to pass on your compliments to him. We also appreciate your feedback on the training needs of our staff and will work on improving our overall service standards. Thank you again for your honest review. We hope to welcome you back again soon and provide a more memorable experience. Sincerely, Gerard Chan Resort Manager

Dear Hui Ling H., Thank you for your kind words about our location! We're thrilled to hear that you found it to be good and convenient, and that it's suitable for families with kids. Our hotel is strategically located near the beach and within walking distance to many restaurants and attractions, making it an ideal spot for families to relax and enjoy their vacation. We're glad that you appreciated our location and felt that it was super suitable for families with kids. We take pride in being a family-friendly hotel and strive to provide a comfortable and enjoyable experience for all of our guests. Thank you again for your feedback, and we hope to welcome you back again soon! Sincerely, Gerard Chan Resort Manager

Dear Red_Dot_2023, Wow, thank you so much for taking the time to share your wonderful experience at Mercure Penang Beach! We're thrilled to hear that your stay was memorable, especially due to the exceptional service provided by Mr. Chin Peng, our IT Manager. We're deeply sorry that you encountered an issue with your in-room safe, but we're impressed by Mr. Chin's dedication and persistence in finding a solution. Drilling through the safe's door was an extraordinary measure, and we're grateful that he was able to retrieve your belongings. We're also grateful for your feedback on the importance of maintaining equipment used by hotel guests. You're right; we should prioritize regular maintenance and replacement of equipment to prevent such issues from arising in the future. We'll take your feedback into consideration and ensure that our equipment is regularly checked and replaced as needed. Once again, thank you for sharing your experience and for acknowledging Mr. Chin's outstanding service. We're proud to have team members like him who go above and beyond to ensure our guests' satisfaction. We hope to welcome you back again soon and provide you with an even more memorable experience. Sincerely, Gerard Chan Resort Manager

Dear Linfang l., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gerard Chan Resort Manager