槟城海滩美居酒店 4 星

Dear Guest, Thank you for sharing your feedback with us. We’re glad to know that your overall experience was alright, although we’re sorry that some aspects of your stay did not meet your expectations. We understand your concerns regarding the crowded environment and breakfast experience. We also apologise if the 3:00 PM check-in time caused any inconvenience. We’ll be sharing your feedback with the respective teams as we continue to improve our service and guest experience. We truly appreciate you taking the time to share your comments, and we hope to have the opportunity to welcome you back for a more comfortable and enjoyable stay. Thank you. The Management of Mercure Penang Beach

Thank you for staying with us and for your kind words. We’re so happy to know you had a great experience. It was our pleasure to host you, and we can’t wait to welcome you back for another memorable stay. From The Management of Mercure Penang Beach

Thank you for staying with us and for your kind words. We’re so happy to know you had a great experience. It was our pleasure to host you, and we can’t wait to welcome you back for another memorable stay. From The Management of Mercure Penang Beach

Dear Guest, Thank you for sharing your feedback with us. We sincerely apologise that your stay did not meet your expectations. We are sorry to hear that you found the overall condition of the hotel and room to be dated. More importantly, we are concerned to hear that you found insects on both the floor and table. This is not the level of cleanliness we aim to provide, and we will highlight this matter to our Housekeeping team for further inspection and improvement. We also understand your disappointment regarding the view from the first floor. We acknowledge that the surrounding trees may significantly obstruct the ocean view from certain lower-floor rooms, resulting in a view that does not match the experience you were expecting from an Ocean View room. We apologise for the disappointment caused. Your feedback regarding the room condition, cleanliness and room view has been shared with the relevant teams for further review. We sincerely appreciate you bringing these concerns to our attention and hope to have the opportunity to provide you with a more comfortable and enjoyable experience in the future. From Management of Mercure Penang Beach

Dear Guest, Thank you for taking the time to share your feedback with us. We sincerely apologise for the disappointment and discomfort you experienced during the check-in process and throughout your stay. We are particularly sorry to hear that you felt you were treated unfairly by our Front Office team. Regardless of nationality or background, every guest should always be treated with respect, professionalism and courtesy. We take your concerns regarding the attitude and communication of our Front Office team very seriously and will share this feedback with our management team for further review and appropriate coaching. We also understand your frustration regarding the room arrangements. We acknowledge that you had specifically requested the three rooms to be located closer together so that you could more easily take care of your family. We apologise that the rooms initially assigned were located far apart, with one room being situated near a public restroom, and that the room view did not meet your expectations. We are also sorry that you had to go through the platform to request a room change before the arrangement could be adjusted. We understand how this may have given you the impression that your request was not properly attended to in the first place. Your feedback regarding the room allocation and Front Office service has been taken seriously and will be reviewed with the relevant teams. We will continue to reinforce the importance of listening to guests' needs and providing courteous, helpful and professional service at all times. We sincerely apologise for the unpleasant experience you and your family encountered. We appreciate you bringing these matters to our attention and hope to have the opportunity to provide you with a much better experience in the future. From Management of Mercure Penang Beach