Mercure Penang Beach 4 つ星

Dear Elaine5757, Thank you very much for taking the time to share your detailed feedback. We’re delighted to hear that you enjoyed your stay, appreciated the cleanliness of the rooms, our convenient location, stunning views, and the friendly service provided by our staff. It’s also great to know that you found the air conditioning and WiFi to be satisfactory, as well as the pool and beach facilities. We sincerely apologize for the inconveniences you experienced with breakfast and sunbed facilities. Your comments regarding the breakfast presentation and hygiene concerns are taken very seriously, and we will address these issues with our team to ensure improvements are made. Regarding the limited European breakfast options and lack of shaded sunbathing facilities, we appreciate your constructive suggestions and will consider them as we look to enhance our offerings. Thank you once again for your kind words about our team’s professionalism. We hope to have the pleasure of welcoming you back in the future and providing an even better experience. Kind regards, Mercure Penang Beach

Dear traveggie, Thank you for taking the time to share your detailed feedback. We sincerely apologize for the disappointing experience during your recent stay, especially after your positive memories from three years ago. We regret that we did not recognize your Accor Silver status adequately and that the room conditions and noise disruptions affected your comfort. Your comments regarding the bed quality, room changes, and the impact of corporate events are important to us, and we will review these issues with our team to improve our guest experience. We are also sorry to hear that your dining experience did not meet your expectations. While we are glad to hear that our staff were friendly, it is disappointing that the restaurant offerings and atmosphere did not satisfy you. Please know that guest satisfaction and feeling welcomed are our priorities, and your feedback highlights areas where we need to do better. We appreciate your honesty and hope that despite this experience, you will consider giving us another opportunity to serve you better in the future. Thank you again for your valuable feedback. Warm regards, Rasyima Ghazali Marketing Communication Mercure Penang Beach

Dear 101tehb, Thank you for your lovely feedback! We're delighted to hear that you enjoyed the relaxed, cool, and calming atmosphere during your visit. It's wonderful to know that you appreciated our food and the efforts of our staff to make your experience special. We truly value your recommendation and hope to welcome you, your family, and friends again soon for more memorable gatherings. Your satisfaction is our greatest reward! Warm regards, Rasyima Ghazali Marketing Communication Mercure Penang Beach

Dear Wander09242317984, Thank you so much for your wonderful review! We're delighted to hear you enjoyed the relaxing atmosphere, the beautiful beach, and the stunning view from your room. It's also great to know that you appreciated our convenient location and the delicious breakfast overlooking the beach. We hope to welcome you back soon for another memorable stay! Warm regards, Rasyima Ghazali Marketing Communication Mercure Penang Beach

Dear [Guest's Name], Thank you for sharing your feedback. We sincerely apologize for the numerous inconveniences you experienced during your stay. Your comments regarding our service, room condition, and cleanliness are taken very seriously, and we are truly sorry for not meeting your expectations. Please be assured that we are addressing these issues with our team to improve our service standards and ensure such incidents do not happen again. We would appreciate the opportunity to discuss your experience further and restore your confidence in our hotel. Thank you for bringing these matters to our attention. We hope to have the chance to welcome you back and provide you with a much better experience. Sincerely, Rasyima Ghazali Marketing Communication Mercure Penang Beach