Mercure Penang Beach 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 1,301 件のレビュー

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Mercure Penang Beach - Image 1
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Mercure Penang Beach - Image 3
Mercure Penang Beach - Image 4
505 Jalan Tanjung Bungah, TANJUNG BUNGAH, 11200 PENANG, Malaysia

説明

ホテルのその他の情報

  • The rooms at Mercure Penang Beach feature breathtaking views of the Andaman Sea.

  • The hotel provides direct access to the beach.

  • Perfect for team building activities, leisure events and open concept weddings.

  • For alternative dining options, room service is available on site

  • Our accommodation is open for fully vaccinated guest with LOW RISK status on the MySejahtera.

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ホテル所在地

Mercure Penang Beach

505 Jalan Tanjung Bungah, TANJUNG BUNGAH
11200 PENANG
Malaysia

GPS:5.4638, 100.3019

電話番号
ファックス +60 4-371 8802

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

The Ombak

Start the day with a tasty breakfast. Enjoy local Malaysian and International cuisine at The Ombak, which features stunning ocean views. Open for breakfast and lunch. Drive thru menu currently available.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  1,301 件のレビュー

トリップアドバイザーの評価  4.0/5  1,655 件のレビュー

2024エクセレンス認証

Very poor

トリップアドバイザーの評価 1.0/5

ForHappydays14 トリップアドバイザー認証口コミ

Booked 20 nights at this hotel unfortunately. The room is adequate, the bathroom is very small. The main issue is the housekeeping staff do not clean the rooms, we are continually contacting the front desk to have our room cleaned or to obtain bath towels which were not left. There is no explanation or apologies provided, definitely not a 4 star hotel.

Dear ForHappydays14, Thank you for sharing your experience with us. We sincerely apologize for the issues you faced during your stay, especially regarding the housekeeping service and the lack of timely responses to your requests. This is not the level of service we strive to provide, and we understand how frustrating it must have been for you. Your feedback is valuable, and we will address these concerns with our housekeeping team to ensure that improvements are made. We aim to provide a comfortable and enjoyable experience for all our guests, and we regret that we fell short in your case. If there's anything we can do to make the remainder of your stay more comfortable, please do not hesitate to reach out to the front desk. We appreciate you bringing this to our attention and hope to regain your trust in the future. Sincerely, Gerard Chan Resort Manager

Needs a re vamp

トリップアドバイザーの評価 3.0/5

Voyager605448 Couples - トリップアドバイザー認証口コミ

I was a bit disappointed with our experience. We were staying in one of the more expensive rooms and after travelling for almost 24 hours they would not let us check in 15 minutes early! The room was ok but there was absolutely nothing in the kitchenette apart from x2 knives x2 forks and a tea towel. For whatever reason we kept having to ask for more toilet paper? Staff were friendly enough but not very flexible with their rules. Probably not worth what we paid… hotel needs a re vamp

Dear Voyager605448, Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay, especially after a long journey. We understand how frustrating it can be to wait for check-in and we regret any inconvenience caused by the kitchenette's lack of supplies. Your comments about the need for more toilet paper and the overall flexibility of our staff are noted, and we will address these concerns with our team. We genuinely appreciate your input and will use it to improve our services. We hope you will consider giving us another chance in the future to provide you with a better experience. Thank you again for your valuable feedback. Sincerely, Gerard Chan Resort Manager

Fantastic stay!

トリップアドバイザーの評価 4.0/5

Aida M トリップアドバイザー認証口コミ

Check in 31.7.24 Check out 4.8.24 Good 1. FOH Naim & Hanif, Navin - friendly, helpful and accomodating. 2. Room 442 great view, clean and tidy. Hook on bathroom door fell off when I tried to hang a towel but was quickly fixed a few days later by maintenance crew. 3. Housekeeping staff alert, quick and service with a smile. Please reward them well. 4. Great pool and beach. 5. Tap 3M filtered water. 6. Recycle bins at lobby. 7. MyNews at Tanjong Point next door to stock up on drinks & snacks. 8. Coin laundry less than 10 mins walk (Opera Sabun Tanjong Tokong). Payment by App/Wallet only. 9. Take a Rapid bus number 101 if you want to save & enjoy the ride into town (RM2). Scan QR code at bus stop to view live location of bus. Bus stop is 5 min walk same side as hotel. On the way back bus stop is opposite hotel. 10. Arati Villas just opposite hotel has great Indian food for breakfast, lunch & dinner (closed on Mondays). Iskender Turkish next door also good (open daily 11am to 11pm). 1. Hotel food - awful. Please hire a decent chef with proper experience in local & international cuisine. Overall we had a great stay and will definitely return.

Dear amarie88, Thank you so much for your detailed review! We're delighted to hear that you had a fantastic stay with us from July 31 to August 4, 2024. It's wonderful to know that our Front Office team members Naim, Hanif, and Navin made a positive impact on your experience with their friendly and accommodating service. We're glad you enjoyed Room 442 and the beautiful views, and we appreciate your understanding regarding the bathroom hook. We're also pleased to hear that our housekeeping staff provided attentive service—your kind words will certainly be passed on, and we’ll recognize their efforts. Thank you for highlighting the pool, beach, and eco-friendly initiatives like the filtered water and recycling bins. Your practical tips about nearby conveniences and local dining options will surely be helpful for future guests! We are sorry to learn that you found the hotel food lacking. Your feedback is invaluable, and we will certainly take it into consideration as we strive to enhance our dining offerings. We’re thrilled that you plan to return, and we look forward to welcoming you back for another great stay! Safe travels until then! Sincerely, Gerard Chan Resort Manager

Good place to stay for family

トリップアドバイザーの評価 4.0/5

MomKM ファミリー - トリップアドバイザー認証口コミ

Stayed 3 nights for parents med-check, so we could onlu relax and enjoy the beach post hospital visit. And it's all worthied. Long tiring day at hospital gone after sea-bath. The kids and parents were also happy with the clean beach and sand.

Dear MomKM, Thank you for sharing your experience! We're so glad to hear that your family had a wonderful stay, especially after a long day at the hospital. It’s great that you could unwind and enjoy the beach together, and we're pleased that everyone loved the clean beach and sand. Your satisfaction means a lot to us, and we hope to welcome you and your family back for more relaxing moments in the future! Safe travels! Sincerely, Gerard Chan Resort Manager

Nice room, Amazing view, Average Service

トリップアドバイザーの評価 3.0/5

jamndoughnuts Couples - トリップアドバイザー認証口コミ

The room is amazing for the price you pay it’s a good size and the view is great. They really need to think about improving the food quality though. We had the Barbecue Seafood dinner on our first night and it was underwhelming for the price you pay. They also have minimal rooms with bathtub so if you want one you gotta request earlier. I must commend the Sales Exec Diivagankumar. He dealt with our reservation from the beginning and he was a great help. Others really need better training.

Dear jamndoughnuts, Thank you for taking the time to share your review with us. We're thrilled to hear that you enjoyed your room and the amazing view! We're proud of our accommodations and strive to provide a comfortable and spacious experience for all of our guests. However, we apologize for the disappointing experience with our food quality. We take all feedback seriously and will pass on your comments to our culinary team to improve our menu offerings and service. We understand that the price point is high, and we expect to meet those expectations. Regarding the room types, we appreciate your feedback and will make sure to clearly communicate our availability of rooms with bathtubs to future guests. On a positive note, we're glad to hear that Sales Executive Diivagankumar provided excellent service from the beginning of your stay. We'll be sure to pass on your compliments to him. We also appreciate your feedback on the training needs of our staff and will work on improving our overall service standards. Thank you again for your honest review. We hope to welcome you back again soon and provide a more memorable experience. Sincerely, Gerard Chan Resort Manager

との提携 TripAdvisor

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周辺の他の施設

Angsana Teluk Bahang

At 9.067 km

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