Mövenpick Beirut 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 217 件のレビュー

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Mövenpick Beirut - Image 1
Mövenpick Beirut - Image 2
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General de Gaulle Avenue Raouche, Rawsheh, 2038 6908 Beirut Lebanon, 0 BEIRUT, レバノン

説明

ホテルのその他の情報

  • 5-star business hotel with award-winning resort facilities

  • Private sandy beach with water activities

  • 2000 m² day lit Health Club and spa

  • Restaurants and bars overlooking the Mediterranean sea

  • Conference facilities accommodating up to 1200 guests

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ホテル所在地

Mövenpick Beirut

General de Gaulle Avenue Raouche, Rawsheh, 2038 6908 Beirut Lebanon
0 BEIRUT
レバノン

GPS:33.88563, 35.474128

電話番号
ファックス +961 1 809 326

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  217 件のレビュー

トリップアドバイザーの評価  4.3/5  1,262 件のレビュー

2024エクセレンス認証

Disappointing stay at Mövenpick Hotel Beirut

トリップアドバイザーの評価 3.0/5

Diana K トリップアドバイザー認証口コミ

I stayed at Mövenpick Hotel Beirut in Beirut from 22 to 24 November. While the room was clean and comfortable, essential housekeeping items were not replenished—shower cap, slippers, and vanity kit were omitted during the stay, which is unacceptable for a hotel of this standard. Restaurant service was consistently poor. Servers seldom approached our table, and when we sought assistance, responses were unhelpful and sometimes confrontational, including from the restaurant manager. This level of service is below expectations and severely impacted the overall experience. Internet connectivity was adequate. Overall, the positives in room quality do not offset the significant service and amenity deficiencies. I expect management to address these issues promptly to restore guest confidence. Rating: 3/5

Dear Valued Guest, Thank you for taking the time to share your experience following your stay at Mövenpick Hotel Beirut. I appreciate your feedback and would like to address the concerns you raised regarding your visit from 22 to 24 November. I am pleased to hear that you found your room to be clean and comfortable. However, I sincerely apologize for the oversight regarding the replenishment of essential housekeeping items such as the shower cap, slippers, and vanity kit. Those items are usually delivered upon request following Accor standards. Moreover, I am disheartened to learn about the service shortcomings you encountered in our restaurant. It is our goal to provide attentive and courteous service to all of our guests, and I regret that we fell short in this instance. Your comments regarding the interactions with our staff members, including the restaurant manager, are concerning, and I assure you that we take such feedback seriously. We will be reviewing our service protocols to ensure that our staff is equipped to provide the level of service that our guests expect and deserve. I appreciate your acknowledgment of the adequate internet connectivity, but I recognize that it does not compensate for the overall service experience. Your feedback is invaluable in helping us improve, and I will ensure that it is shared with the relevant teams. Thank you once again for your insights. We hope to have the opportunity to welcome you back in the future, where we can provide you with a more satisfying experience. Sincerely, Chadi Gedeon, General Manager

A great summer start.

トリップアドバイザーの評価 5.0/5

Rima D トリップアドバイザー認証口コミ

We had a wonderful family summer vacation here, enjoying a truly fun experience. The hotel's convenient location by the beach, along with its large pool and beach area, provided ample enjoyment for the entire family. In the evenings, couples can relax upstairs at the shisha lounge/bar. The reception staff were beautiful and attentive, and the concierge team are well-trained gentlemen. We thoroughly enjoyed every moment and are eagerly looking forward to returning soon.

Dear Rima, We very much appreciate your comments regarding your stay at the Mövenpick Beirut. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chadi Gedeon General Manager

The place to go to when in Beirut.

トリップアドバイザーの評価 5.0/5

889oscark トリップアドバイザー認証口コミ

The hotel is perfectly located along the Mediterranean sea, with beautiful views of the sea, with room balconies that give you the comfort of a nice room, great coffee and perfect views. The staff is outstanding, Cynthia at the reception desk was extremely welcoming, friendly and efficient. The rooms are very nice, comfortable and have all your needs at your fingertips. Their Hemmingway restaurant is a must go to, with beautiful views good food and great service.

Dear Valued Guest, We very much appreciate your comments regarding the Birthday at the Mövenpick Beirut. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chadi Gedeon, General Manager

Very nice stay with friends

トリップアドバイザーの評価 5.0/5

Saidid Friends getaway - トリップアドバイザー認証口コミ

I had a wonderful stay at Mövenpick Beirut. The housekeeping team deserves special recognition for their excellent attention to detail and professionalism—they ensured that the room was always spotless and comfortable throughout my stay. The front desk team was equally impressive with their warm welcome and remarkable speed of action. Any request was handled promptly and with a genuine smile, making the experience smooth and stress-free. Overall, the staff are incredibly friendly, attentive, and committed to guest satisfaction. The hotel itself is beautiful, offering both comfort and convenience, but what truly makes it stand out is the quality of service. I highly recommend Mövenpick Beirut for anyone visiting the city—it’s the perfect combination of great location, professional service, and warm hospitality.

Dear Saidid, We very much appreciate your comments regarding the Birthday at the Mövenpick Beirut. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chadi Gedeon, General Manager

Perfect experience

トリップアドバイザーの評価 5.0/5

Inas A トリップアドバイザー認証口コミ

I was staying on the 8th floor, the housekeeping supervisors, ahmad and hanadi were great. Front desk employees Rayan and hussein were the best. As for hemingways restaurant, it was amazing, the service is very good and luxurious. Razane and the manager Mr. Ahmad were welcoming and nice. The salon was amazing as well. All employees are very nice and welcoming. Thank you everyone for making my stay unforgettable

Dear Valued Guest, We very much appreciate your comments regarding the Birthday at the Mövenpick Beirut. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chadi Gedeon, General Manager

との提携 TripAdvisor

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周辺の他の施設

Sofitel Beirut Le Gabriel 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 (41 件のレビュー)

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