Mövenpick Resort & Spa Boracay

Dear Mr. Han C., Mabuhay! Thank you for sharing your experience with us. We truly appreciate you taking the time to let us know what happened during your stay. I’m very sorry to hear that several aspects of your visit did not meet your expectations. This is certainly not the level of comfort and service we aim to provide. Your comments regarding the facilities, room experience, breakfast quality, and the way your late check‑out request was handled are very important to us. Please know that we take this kind of feedback seriously, and we will be working closely with the concerned teams to address these points and ensure we improve moving forward. I understand how disappointing this must have been, especially considering your loyalty status. We value your trust, and it’s our responsibility to make your stay smooth and pleasant from start to finish. Thank you again for bringing this to our attention. We hope you will give us another opportunity in the future so we can provide you with a much better and more seamless experience. Sincerely, Ivan John Delgado Guest Experience Manager Mövenpick Resort & Spa Boracay

Thank you for sharing your feedback about your recent stay at Mövenpick Resort & Spa Boracay. We take all feedback seriously and will use it to improve our services. Regarding soundproofing, we'll review our room allocation process and work on enhancing our rooms to better meet our guests' needs. Thank you again for your feedback. Kind regards, Troi Tobias Guest Experience Manager

Dear DONG, Thank you for your feedback. We’re glad to hear that you enjoyed the environment at Mövenpick Resort & Spa Boracay. We’re sorry to learn that you found the location and food to be average. Your feedback is valuable to us, and we’ll take it into consideration as we strive to improve. If you have any specific suggestions or details about your experience, please feel free to share. Sincerely yours, Mövenpick Resort & Spa Boracay

Dear Zhuojia Z., We very much appreciate your comments regarding your stay at the Mövenpick Resort & Spa Boracay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Furthermore, in regards to your comments n the frequency of the shuttle bus is well noted and we will highlight this to the relevant department for further review and deliberations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alrie Rocamora Guest Experience Manager