Anwar Al Madinah Mövenpick 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.7/5 678 件のレビュー

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Anwar Al Madinah Mövenpick - Image 1
Anwar Al Madinah Mövenpick - Image 2
Anwar Al Madinah Mövenpick - Image 3
Anwar Al Madinah Mövenpick - Image 4
Central Zone, Al Khalidiya, PO Box 41340, 42311 MEDINAH AL MUNAWARA, サウジアラビア

説明

ホテルのその他の情報

  • Just one minute's walk from Al-Masjid an-Nabawi

  • The nearest hotel to the Ladies' Prayer Entrance

  • Direct access to the adjacent shopping mall

  • Family-Friendly & Group-Oriented Facilities

  • Prime location near Madinah Airport and Haramain High-Speed Train Station

当ホテルの客室

ホテル所在地

Anwar Al Madinah Mövenpick

Central Zone, Al Khalidiya, PO Box 41340
42311 MEDINAH AL MUNAWARA
サウジアラビア

GPS:24.471719, 39.607736

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.7/5  678 件のレビュー

トリップアドバイザーの評価  3.7/5  2,251 件のレビュー

Worst hotel experience I’ve ever had

トリップアドバイザーの評価 1.0/5

Tala A トリップアドバイザー認証口コミ

Check-in was scheduled for 5:00 PM, yet we did not receive our room keys until 6:20 PM. During this time, we were made to wait in the lobby. Each time we asked whether our room was ready, we were told to stand again in the same check-in line, which was approximately 30 minutes long. We checked on the room over four times, and only after changing our tone and asking to speak to a supervisor were the keys finally handed to us. When we entered the room, it was filthy. The carpet was visibly dirty, giving the impression that it had not been properly cleaned or sanitized. Basic amenities were missing or unusable — there was no shower gel or soap, and the shampoo and conditioner bottles were empty. The hair dryer did not function properly. It would only work periodically, forcing me to turn it off and wait several minutes before turning it back on again. Even when it did work, it was very poor quality and barely produced any air. The Wi-Fi was extremely poor, making internet access unreliable throughout the stay. Additionally, the TV channel guide sheet in the room, which listed the channels and their corresponding numbers, contained spelling errors, reflecting a lack of basic attention to detail. There were also cakes displayed in the lobby with no napkins or plates, and guests were grabbing the desserts by hand. This was extremely unhygienic and a clear health concern, allowing germs to spread openly in a shared public space. Overall, this hotel showed a complete lack of organization, cleanliness, and basic hospitality standards. I would not recommend staying here and would strongly advise management to seriously address these issues.

Very very bad

トリップアドバイザーの評価 1.0/5

Junaid J トリップアドバイザー認証口コミ

As a gold Member the check in was a disaster. The lady was rude at reception Check us in a room which was occupied After a long journey to be treated this way is not on

Very bad

トリップアドバイザーの評価 1.0/5

Lolwa A トリップアドバイザー認証口コミ

This was the worst hotel experience I have ever had. The hotel is extremely old, worn out, and poorly maintained. Cleanliness levels are unacceptable across all areas—from the hallways to the rooms. Room service was slow, inefficient, and far from professional. We booked the room based on specific photos, but upon arrival, the room looked completely different from what was advertised. We requested to change the room multiple times, but the response was inadequate and disappointing. The most shocking issue was that hotel staff removed our luggage and left it outside the door when they noticed we were not inside the room. This behavior is highly unprofessional and a serious safety concern. Security at the hotel is extremely weak—anyone can access all floors without a key card, raising major concerns about guest safety and protection. One of the rooms also had water leaking from the wall, and the carpet was damp, moldy, and had a strong unpleasant smell. We filed an official complaint, yet no action was taken. Even after reporting the issue, the wall continued to leak and the carpet remained wet without any intervention. Conclusion: ❗ The hotel is dirty, unsafe, and offers very poor services. I do not recommend it at all. A truly frustrating and disappointing experience by every standard.

Terrible check in experience

トリップアドバイザーの評価 1.0/5

Omar Adel O トリップアドバイザー認証口コミ

Terrible check in experience. It took us an hour to be able to get our room key. Reception staff were slow and seemed lost. Not recommended in high season.

Not one of the best Movenpick stay

トリップアドバイザーの評価 2.0/5

Farzana P トリップアドバイザー認証口コミ

Stayed at the Movenpick in Marrakesh recently which was a fabulous stay so decided to book the same for my Saudie Arabia trip to Madina however I wasn’t impressed at all with this Movenpick . I stayed in a quad room which was not so bad in size however it has a very small bathroom with a very low toilet. I didn’t like the idea of having to order a blanket etc online as even after several requests I didn’t still receive them.Breakfast was average. The food is spread out awkwardly so it’s abit of a pain looking for what you want.

We're sorry to hear that your experience with us did not meet your expectations. We truly value your feedback and want to assure you that we will carefully look into the issues you raised to prevent them from happening again. We promise to do everything we can to ensure your next visit aligns with your expectations. We look forward to the opportunity to serve you again and provide the level of service you deserve

との提携 TripAdvisor

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