Anwar Al Madinah Mövenpick 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.7/5 678 件のレビュー

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Anwar Al Madinah Mövenpick - Image 1
Anwar Al Madinah Mövenpick - Image 2
Anwar Al Madinah Mövenpick - Image 3
Anwar Al Madinah Mövenpick - Image 4
Central Zone, Al Khalidiya, PO Box 41340, 42311 MEDINAH AL MUNAWARA, サウジアラビア

説明

ホテルのその他の情報

  • Just one minute's walk from Al-Masjid an-Nabawi

  • The nearest hotel to the Ladies' Prayer Entrance

  • Direct access to the adjacent shopping mall

  • Family-Friendly & Group-Oriented Facilities

  • Prime location near Madinah Airport and Haramain High-Speed Train Station

当ホテルの客室

ホテル所在地

Anwar Al Madinah Mövenpick

Central Zone, Al Khalidiya, PO Box 41340
42311 MEDINAH AL MUNAWARA
サウジアラビア

GPS:24.471719, 39.607736

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.7/5  678 件のレビュー

トリップアドバイザーの評価  3.7/5  2,245 件のレビュー

Get your keys to work!!

トリップアドバイザーの評価 2.0/5

A A トリップアドバイザー認証口コミ

Pretty much Everytime I leave the room my key stops working. It's an incredible failure on the part of a hotel if they can't get their keys to stay active to give their paying guests proper access to their rooms. I am traveling with two children and always need to stop at reception even if kids need bathroom because we can't risk the key not working and wasting more time going back down to reception and back up. Next time, I'm staying in a different hotel. I have been here three times already and this time was the last one. It's an utter failure of management that they can't fix the most simplest of things: accessing ones room.

Sad Movenpick Al Anwar medina

トリップアドバイザーの評価 2.0/5

Traveler63620932822 トリップアドバイザー認証口コミ

Although the hotel is perfectly situated right across from the Haram, it is in serious need of some TLC. for a quad room for the week cost us just over R10k a day. The room was small for a superior quad room. The room is tired curtains tearing and couch tearing. The bathroom is a pigeon hole with bathroom sink looking disgusting with mould on the inside. The toilet is right below the towel rack and you can't open the bathroom door fully as the toilet is in the way. The kitchenette is non functional. Stove doesn't work . The most annoying thing of all is the service is deplorable. Quad room with 2 cups and 2 towels . Have to ask everyday for towels and then wait 2 to 3 hours. Not booking here again!

Exceptional and cordial service by a well trained and professional staff.

トリップアドバイザーの評価 5.0/5

Adeelzafar1975 トリップアドバイザー認証口コミ

We were very cordially greeted by the reception staff specially Sister Nehal and sister Muhja were exceptionally helpful and professional and this experience made my day. I will always come to this hotel for this very reason that the staff wants younhere and take good care of you. Super happy.

Thank you for your rating. We are really glad you enjoyed your stay with us. We really appreciate your feedback, and we promise to maintain our high level of service and to always be your reliable choice when visiting Almedina. Thank you for choosing us, and we look forward to hosting you again.

The Most disappointing Hotel

トリップアドバイザーの評価 1.0/5

Rania88 ファミリー - トリップアドバイザー認証口コミ

We were informed by our travel agent that this hotel was one of the best options in Madinah. Unfortunately, our experience was deeply disappointing, to the point that we considered leaving almost immediately after arrival. To begin with, we were promised connecting rooms, only to be told by the front desk upon arrival that this was impossible. Check-in was scheduled for around 6:00 PM, which is already unacceptable. However, matters worsened when we were forced to wait an additional two hours to receive our rooms, followed by another four hours before being given the correct accommodation. The front desk staff were clearly overwhelmed. Simply asking a question required standing in a long queue, which added to the frustration. The waiting area itself is extremely small, poorly ventilated, and uncomfortable. The guest restroom is in a deplorable condition—unhygienic, unpleasant, and consisting of only one stall to serve all arriving guests. Every room we encountered had a strong smell of smoke, which is unacceptable for a hotel of this supposed standard. Additionally, the bathroom layout is poorly designed; the bathroom door does not open properly as it collides with either the sink or the toilet seat. To make matters worse, the hotel does not offer lunch service. Upon arrival, after an exhausting and lengthy check-in process, we were forced to leave the hotel to search for a place to eat. Overall, this experience fell far below expectations and does not reflect the quality or service one would expect from a hotel described as “one of the best” in Madinah.

Hello Rania88 We feel sorry for how your experience with us went. We completely understand how you feel. Rest assured that your notes were received and that we will do our best to resolve them as soon as possible. Your satisfaction is our first priority, and your opinion means a lot to us. Kindly send us your contact information and we will contract you as soon as possible We are always working to improve our services and facilities to serve you better. We would love to host you again to provide you with a service level that reflects our true standards and guarantees your satisfaction.

Amazing stay

トリップアドバイザーの評価 5.0/5

Nedal A トリップアドバイザー認証口コミ

My stay at your hotel was truly outstanding. Although brief, it exceeded all expectations. This remarkable experience was made possible by the exceptional staff, with special appreciation to Mr. Khaled. Mr. Khaled exemplifies true hospitality through his professionalism, attentiveness, and genuine care for guests. His presence added great value and made the stay truly memorable. Sincere thanks to Mr. Khaled and the entire team for delivering such an exceptional experience.

Thank you for your rating. We are really glad you enjoyed your stay with us. We really appreciate your feedback, and we promise to maintain our high level of service and to always be your reliable choice when visiting Almedina. Thank you for choosing us, and we look forward to hosting you again.

との提携 TripAdvisor

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