Anwar Al Madinah Mövenpick 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.7/5 678 件のレビュー

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Anwar Al Madinah Mövenpick - Image 1
Anwar Al Madinah Mövenpick - Image 2
Anwar Al Madinah Mövenpick - Image 3
Anwar Al Madinah Mövenpick - Image 4
Central Zone, Al Khalidiya, PO Box 41340, 42311 MEDINAH AL MUNAWARA, サウジアラビア

説明

ホテルのその他の情報

  • Just one minute's walk from Al-Masjid an-Nabawi

  • The nearest hotel to the Ladies' Prayer Entrance

  • Direct access to the adjacent shopping mall

  • Family-Friendly & Group-Oriented Facilities

  • Prime location near Madinah Airport and Haramain High-Speed Train Station

当ホテルの客室

ホテル所在地

Anwar Al Madinah Mövenpick

Central Zone, Al Khalidiya, PO Box 41340
42311 MEDINAH AL MUNAWARA
サウジアラビア

GPS:24.471719, 39.607736

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.7/5  678 件のレビュー

トリップアドバイザーの評価  3.7/5  2,244 件のレビュー

Exceptional and cordial service by a well trained and professional staff.

トリップアドバイザーの評価 5.0/5

Adeelzafar1975 トリップアドバイザー認証口コミ

We were very cordially greeted by the reception staff specially Sister Nehal and sister Muhja were exceptionally helpful and professional and this experience made my day. I will always come to this hotel for this very reason that the staff wants younhere and take good care of you. Super happy.

Thank you for your rating. We are really glad you enjoyed your stay with us. We really appreciate your feedback, and we promise to maintain our high level of service and to always be your reliable choice when visiting Almedina. Thank you for choosing us, and we look forward to hosting you again.

The Most disappointing Hotel

トリップアドバイザーの評価 1.0/5

Rania88 ファミリー - トリップアドバイザー認証口コミ

We were informed by our travel agent that this hotel was one of the best options in Madinah. Unfortunately, our experience was deeply disappointing, to the point that we considered leaving almost immediately after arrival. To begin with, we were promised connecting rooms, only to be told by the front desk upon arrival that this was impossible. Check-in was scheduled for around 6:00 PM, which is already unacceptable. However, matters worsened when we were forced to wait an additional two hours to receive our rooms, followed by another four hours before being given the correct accommodation. The front desk staff were clearly overwhelmed. Simply asking a question required standing in a long queue, which added to the frustration. The waiting area itself is extremely small, poorly ventilated, and uncomfortable. The guest restroom is in a deplorable condition—unhygienic, unpleasant, and consisting of only one stall to serve all arriving guests. Every room we encountered had a strong smell of smoke, which is unacceptable for a hotel of this supposed standard. Additionally, the bathroom layout is poorly designed; the bathroom door does not open properly as it collides with either the sink or the toilet seat. To make matters worse, the hotel does not offer lunch service. Upon arrival, after an exhausting and lengthy check-in process, we were forced to leave the hotel to search for a place to eat. Overall, this experience fell far below expectations and does not reflect the quality or service one would expect from a hotel described as “one of the best” in Madinah.

Hello Rania88 We feel sorry for how your experience with us went. We completely understand how you feel. Rest assured that your notes were received and that we will do our best to resolve them as soon as possible. Your satisfaction is our first priority, and your opinion means a lot to us. Kindly send us your contact information and we will contract you as soon as possible We are always working to improve our services and facilities to serve you better. We would love to host you again to provide you with a service level that reflects our true standards and guarantees your satisfaction.

Amazing stay

トリップアドバイザーの評価 5.0/5

Nedal A トリップアドバイザー認証口コミ

My stay at your hotel was truly outstanding. Although brief, it exceeded all expectations. This remarkable experience was made possible by the exceptional staff, with special appreciation to Mr. Khaled. Mr. Khaled exemplifies true hospitality through his professionalism, attentiveness, and genuine care for guests. His presence added great value and made the stay truly memorable. Sincere thanks to Mr. Khaled and the entire team for delivering such an exceptional experience.

Thank you for your rating. We are really glad you enjoyed your stay with us. We really appreciate your feedback, and we promise to maintain our high level of service and to always be your reliable choice when visiting Almedina. Thank you for choosing us, and we look forward to hosting you again.

Not a 5 star hotel

トリップアドバイザーの評価 3.0/5

Israh10 トリップアドバイザー認証口コミ

The hotel is very run down and in need of a redesign. Service was not at a 5 star standard. Hardly saw a hotel employee the whole time. We stayed 3 nights and our bathroom was not cleaned once in this period even though housekeeping came in once to attend to the room. By the time we left we had run out of toilet paper and was using the tissues. It seems to me that this hotel is taking advantage of the fact that pilgrims come to the holy city needing a place to stay and with limited options around the haram, think they can offer substandard accommodation because they will always be at capacity. If you are looking for a 5 star hotel this is probably not for you. This is more 4 star. Some positives: location is excellent. Beds were comfortable. Breakfast was ok considering the size of guests. Some of the staff at breakfast were helpful.

We're sorry to hear that your experience with us did not meet your expectations. We truly value your feedback and want to assure you that we will carefully look into the issues you raised to prevent them from happening again. We promise to do everything we can to ensure your next visit aligns with your expectations. We look forward to the opportunity to serve you again and provide the level of service you deserve

DO NOT BOOK A ROOM HERE IF YOU WANT A 5 STAR HOTEL

トリップアドバイザーの評価 1.0/5

Abidul I トリップアドバイザー認証口コミ

I don’t even know where to start… Firstly, the initial rooms given to us were on the 8th floor of the Madinah Tower. The rooms smelt like someone died in there. (This is not a joke). Also the rooms did not look like anything near a 5 star hotel room. It was more of a 3 star hotel room. The furniture in general was old, however a lot of it was broken and falling apart. They were also not very clean. The carpet was ripped and sticky, infact most of the room felt sticky. We returned to the reception and told them about this, they ensured us that those were 5 star rooms which I still can’t believe they said that, however they showed us another room to stay in. They only showed 1 out of the 2 rooms, I believe they did this on purpose as they knew the room they didn’t show was not good as this also had a smell and a lot of the things were falling apart. We reported this to the hotel and they did not seem to care at all. The staff don’t look to resolve anything and just said to take it up with the agency when clearly the room they’ve provided is not even 3 star quality let alone 5 star. Extremely upset with their service and would never ever recommend this hotel to anyone.

We're sorry to hear that your experience with us did not meet your expectations. We truly value your feedback and want to assure you that we will carefully look into the issues you raised to prevent them from happening again. We promise to do everything we can to ensure your next visit aligns with your expectations. We look forward to the opportunity to serve you again and provide the level of service you deserve

との提携 TripAdvisor

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