Dear Ms. Irina D., Thank you very much for taking the time to share your feedback following your recent stay with us at Mövenpick Asara Resort & Spa Hua Hin. We are truly delighted to learn that you had such an enjoyable stay and that you appreciated our hotel, service, and breakfast. It is especially rewarding to know that you are already looking forward to returning this means a great deal to us. At the same time, we sincerely appreciate your constructive feedback regarding certain aspects of your stay. Please accept our apologies for the inconvenience caused by the delay in villa cleaning and the noise from the pool pump, which affected your comfort. We also regret that the WiFi speed did not fully meet your expectations. Please be assured that your comments have been shared with the relevant teams for immediate review and improvement. We are very grateful for your kind recognition of our entire team, as well as your positive remarks regarding our sustainability efforts and beach bar experience. Thank you once again for your valuable feedback and perfect recommendation. It was a pleasure having you stay with us, and we sincerely look forward to welcoming you back again for an even more comfortable and memorable stay in the near future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Mr. Petr S., Thank you very much for taking the time to share your feedback following your recent family stay with us at Mövenpick Asara Resort & Spa Hua Hin. We are delighted to learn that you enjoyed your comfortable accommodation, our breakfast selection, and the attentive service provided by our team. Your kind words about our housekeeping team are especially appreciated, and we will be pleased to share your compliments with them. It is wonderful to know that many aspects of your stay from arrival to departure met your expectations, and we truly appreciate your overall positive rating and recommendation. At the same time, we sincerely thank you for your feedback regarding the sea conditions. As Hua Hin’s coastline is influenced by natural tidal patterns, swimming in the sea may not always be possible depending on the time of day and season. We understand how this may impact your experience and appreciate your understanding. Thank you once again for your valuable feedback and for choosing to stay with us. We hope to have the pleasure of welcoming you and your family back again in the near future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Ms. Korobkova S., Thank you very much for taking the time to share your kind feedback following your recent family stay with us at Mövenpick Asara Resort & Spa Hua Hin. We are truly delighted to learn that you enjoyed our beautiful surroundings, lush greenery, and the comfort of your room. It is wonderful to hear that you appreciated the daily housekeeping and our breakfast offerings. We are also glad that you had the chance to experience the natural environment within the resort even spotting some of the small wildlife that make our grounds so unique. Your kind compliments regarding our team and overall facilities mean a great deal to us, and we are pleased to know that your stay was enjoyable and memorable. At the same time, we sincerely appreciate your feedback regarding the beach access. As Hua Hin’s coastline is influenced by natural tidal conditions, the ability to swim in the sea may vary depending on the time of day and season. We understand how this may affect the overall experience, and we truly appreciate your understanding. Thank you once again for your kind recommendation and for choosing to stay with us. We look forward to welcoming you and your family back again for another relaxing and enjoyable stay in the near future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Ms. Yelena A., Thank you very much for taking the time to share such a comprehensive review of your recent stay at Mövenpick Asara Resort Hua Hin. We truly appreciate your detailed feedback and are delighted to learn that you enjoyed the lush natural surroundings, the calm and relaxing atmosphere, our spacious pool villas, and the warm hospitality of our team. It is especially pleasing to know that the wildlife around the resort, the live music, and the beautiful sunrises added memorable touches to your vacation. At the same time, we sincerely apologize for the aspects of your stay that did not fully meet your expectations. Your concerns regarding pool safety, non-operational whirlpool features, and the overall pool experience have been shared with our engineering and operations teams for careful review. We also regret the disappointment you experienced with housekeeping service on Sundays, and this feedback has been addressed with our housekeeping management to ensure more consistent standards moving forward. We appreciate your honest comments regarding the pricing at our restaurants, bars, and spa, as well as your observations about beach access and swimming conditions. Please be assured that your remarks are valuable to us and will be taken into consideration as we continue to evaluate our services, facilities, and guest communication to enhance clarity and overall satisfaction. It is encouraging to hear that, despite these challenges, your overall impression of the resort remained positive and that you would consider returning. Your loyalty as an ALL- Accor Classic member is sincerely appreciated, and we hope to have the opportunity to welcome you back for an even more seamless and enjoyable experience in the future. Thank you once again for your kind recommendation and constructive feedback. We truly value your trust and look forward to welcoming you again to Mövenpick Asara Resort Hua Hin. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Movenpick Asara Resort and Spa, HuaHin.

Dear Mr. Artur S., Warm greetings from Mövenpick Asara Resort & Spa Hua Hin. Thank you very much for taking the time to share such a wonderful and detailed review of your recent stay with us. We are truly delighted to learn that you enjoyed our resort’s atmosphere, comfortable rooms, attentive service, and the overall concept of the hotel. It is especially meaningful to know that the personal involvement of our General Manager, Mr. Paul Perrottet, and the efforts of our reception, restaurant, and housekeeping teams made such a positive impression on your experience. We are also very pleased that you appreciated the restaurant menu and the musical ambiance, as these are important elements of the experience we aim to create for our guests. Thank you as well for your valuable suggestions regarding the possibility of providing a currency exchange service at the reception and the addition of Russian-language TV channels. Your feedback is highly appreciated and has been shared with our management team for future consideration, as we are always looking for ways to further enhance the comfort of our international guests. We sincerely appreciate your recommendation and your trust in Mövenpick Asara. It would be our great pleasure to welcome you and your family back again in the near future for another memorable stay. With warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Ms. Danara A., Thank you so much for your beautiful and detailed review. We are truly delighted to know that you and your family had such a memorable stay with us. It brings us great joy to hear that you appreciated our warm welcome, birthday surprise for your family member, the comfort of your room, and the quality of our food and service. We are especially glad that the Kampu Restaurant team made a great impression we will surely share your kind words with them. Your thoughtful mention of the little details from the umbrellas in the rain to the late-night takeaway boxes means a lot to us. It’s our pleasure to ensure every guest feels cared for, from arrival to departure. Thank you once again for choosing Mövenpick Asara Resort & Spa Hua Hin. We hope to welcome you and your loved ones back again soon for another relaxing holiday by the sea. With warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Mrs. Nataliia, Thank you for sharing your feedback regarding your recent stay with us. We are pleased to know that you enjoyed our children\'s facilities, the delicious breakfasts, and the exceptional spa services. Your kind words about our team at the reception are greatly appreciated. We sincerely apologize for the inconveniences you encountered, including the cleaning schedule and the condition of some furnishings. Your comments regarding housekeeping and maintenance will be noted for our ongoing improvement efforts. We also regret the oversight related to the dining service and will address that matter accordingly. Thank you once again for your valuable input, and we hope to welcome you back for an even better experience. Best regards, Hatsadee Wangpimoon (Joey) Guest Relation Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Khun I., It was a great pleasure to learn that you enjoyed your stay with us! Your kind compliments have been passed on to my team. Thank you for sharing your experience. We look forward to the pleasure of welcoming you back in the near future. Yours sincerely, Pimchanok Suwannapong Front Office Manager

Dear Mrs. DARIA N., Thank you for taking the time to tell us about your experience at the Mövenpick Asara Resort & Spa Hua Hin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick Asara Resort and Spa Hua-Hin, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours, Hatsadee Wangpimoon Guest Relation Manager Movenpick Asara Resort and Spa, Hua-Hin.