Dear Ms. Sonja Q., Thank you very much for taking the time to share your wonderful feedback following your second stay with us. We are delighted to know that you and your family enjoyed another memorable stay at Mövenpick Asara Resort & Spa Hua Hin. It is wonderful to hear that you appreciated the peaceful and beautiful surroundings, the friendliness of our team, the cleanliness of the resort, and especially your villa with its private pool. We are also thrilled that your children enjoyed our activities, including beach painting, Muay Thai training, and the water scooters. We are particularly pleased to see your perfect 10/10 recommendation of our resort and your excellent 100/100 ratings for your arrival and check-in, accommodation, cleanliness, breakfast selection, our team, check-out and departure, and Wi-Fi. We are especially grateful for your kind words about Khun Bank our Front Office team. We are delighted to know that he was friendly, helpful, and able to assist with recommendations for excursions. We will certainly share your lovely recognition with him, as it is always rewarding for our team members to know that their efforts have contributed positively to a guest's experience. It is also wonderful to know that you appreciated our sustainability initiatives and gave perfect ratings to our sustainable food initiatives and efforts to reduce single-use plastics. Your kind comment regarding our towel replacement policy is also greatly appreciated, as these small practices are part of our ongoing commitment to more responsible hospitality. We are pleased that you enjoyed your dining experiences, particularly our Thai cuisine, as well as the burgers and sandwiches. We are equally happy to hear that you enjoyed our cocktails and mocktails at the bar, especially the mojitos and piña coladas during happy hour. Your wonderful comments will be shared with our Food & Beverage team. As an ALL Accor Classic member, we sincerely appreciate your continued loyalty and your perfect 10/10 recommendation of our resort. We are very grateful that you chose to return to us for a second stay, and it is especially meaningful to hear that you would love to come back again. Thank you once again for choosing Mövenpick Asara Resort & Spa Hua Hin and for sharing such warm and detailed feedback. It was our pleasure to welcome you and your family back, and we sincerely look forward to welcoming you again for your next relaxing and memorable stay with us. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Mr. Patrik K., Thank you very much for taking the time to share your feedback following your recent stay at Mövenpick Asara Resort & Spa Hua Hin. We are delighted to know that you had a wonderful stay and enjoyed our beautifully maintained resort grounds, friendly and attentive team, and excellent food. Your overall rating of 90/100 and your 10/10 recommendation are sincerely appreciated and are a great encouragement to our entire team. We are particularly pleased with your excellent ratings for your arrival and check-in, cleanliness, and our team, as well as your perfect ratings for the pool and in-room dining. We are also grateful for your positive feedback on our sustainability efforts, especially our initiatives to replace single-use plastic items with more sustainable alternatives. As a valued ALL Accor Platinum member, we are especially pleased to know that you were satisfied with the recognition you received during your stay. It is wonderful to hear that our welcome drink exceeded your expectations and that you were pleased with your welcome amenity. Your 10/10 recommendation of the ALL loyalty program is also greatly appreciated. We also value your constructive feedback regarding your accommodation, breakfast selection, check-out and departure, Wi-Fi, and fitness Centre. Your comments have been noted and will be shared with the relevant teams as we continuously strive to enhance our facilities and services. Thank you once again for choosing Mövenpick Asara Resort & Spa Hua Hin and for being a valued ALL Accor Platinum member. It was our pleasure to welcome you and your partner, and we sincerely hope to have the opportunity to welcome you back for another relaxing and memorable stay with us. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Mr. Aaron H., Thank you very much for taking the time to share your feedback following your recent stay at Mövenpick Asara Resort & Spa Hua Hin. We are delighted to know that you enjoyed our resort and its unique “jungle feeling.” It is wonderful to hear that you appreciated our beautiful hotel grounds, multiple swimming pools, and attentive service, and that the resort provided a relaxing setting for spending quality time with family and friends. We sincerely appreciate your excellent ratings for your arrival and check-in, breakfast selection, and check-out and departure, as well as your positive ratings for your accommodation, cleanliness, and our team. Your recommendation of our resort is also greatly appreciated and encourages us to continue creating memorable experiences for our guests. We also appreciate your feedback regarding the beach. We understand that the tides can significantly affect access to and the usability of the beachfront at certain times, and we are grateful for your understanding. Regarding the Wi-Fi, thank you for highlighting the connection speed as an area for improvement. Your comments have been shared with our relevant team for review, as we continuously strive to improve the quality and reliability of our internet service for our guests. Thank you once again for choosing Mövenpick Asara Resort & Spa Hua Hin. It was our pleasure to welcome you, and we hope to have the opportunity to welcome you back for another relaxing and enjoyable stay in the future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Mr. Hans W. H., Thank you very much for taking the time to share your wonderful feedback following your recent couple's stay at Mövenpick Asara Resort & Spa Hua Hin. We are truly delighted to know that returning to our resort felt like coming home and that you enjoyed every minute of your stay. It is incredibly rewarding to hear that, once again, everything met your expectations from our fantastic team and unparalleled breakfast to our impeccable room service and the peaceful beauty of our gardens. Your heartfelt comments about the warmth, friendliness, and professionalism of our team mean so much to us. We are especially grateful for your kind recognition of Khun Nook, Khun View, Chef Tan, Khun Gib, and our room service team member. We will be delighted to share your generous compliments with them, as we know they will be thrilled to have made such a positive impression and contributed to another memorable stay. We sincerely appreciate your perfect ratings across every aspect of your visit, including your booking experience, arrival and check-in, accommodation, cleanliness, breakfast, our team, Wi-Fi, check-out experience, and our sustainability efforts. Your recommendation of both our resort and the ALL – Accor Live Limitless loyalty program is truly appreciated, and we thank you for your continued support as an ALL Silver member. Thank you once again for choosing Mövenpick Asara Resort & Spa Hua Hin. It is always a pleasure to welcome you, and we look forward to welcoming you back home for another unforgettable stay in the near future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Mr. Harald J. S., Thank you very much for taking the time to share your feedback following your recent family stay at Mövenpick Asara Resort & Spa Hua Hin. We are delighted to know that you enjoyed your stay with us and appreciated our lush tropical surroundings, which create the peaceful atmosphere our resort is known for. It is also wonderful to hear that you enjoyed our swimming pool and found the overall resort setting beautiful. We are equally grateful for your excellent ratings for your arrival and check-in experience, accommodation, cleanliness, our team, check-out, and Wi-Fi. Your recommendation of our resort is sincerely appreciated. We also appreciate your comments regarding the breakfast selection and the beach in front of the resort. While the natural beach conditions are influenced by seasonal tides and weather, we understand that they may not always meet every guest's expectations. Your feedback regarding our breakfast has also been shared with our culinary team as we continuously seek to enhance the variety and quality of our offerings. Thank you once again for choosing Mövenpick Asara Resort & Spa Hua Hin. We truly value your feedback and hope to have the pleasure of welcoming you and your family back for another relaxing and memorable stay in the near future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Mr. Hanspeter S., Thank you very much for taking the time to share your wonderful feedback following your recent couple's stay at Mövenpick Asara Resort & Spa Hua Hin. We are truly delighted to know that you had such a memorable holiday with us and that you found our resort to be a peaceful oasis in a paradise-like setting. It is especially rewarding to hear that you enjoyed your spacious Pool Villa, our beachfront swimming pool, the extensive breakfast selection, and our signature Chocolate Hour, which has become a favorite experience for many of our guests. We are also pleased that our Reception team was able to assist you with arranging and extending your scooter rental, helping to make your stay even more convenient and enjoyable. Your heartfelt recognition of our team is sincerely appreciated. Knowing that every member of our staff made you feel genuinely welcomed through their friendliness, attentiveness, and warm smiles is incredibly rewarding. We will proudly share your kind compliments with the entire team, who will be delighted to know they contributed to making your stay so memorable. We are also grateful for your excellent ratings for your arrival and check-in experience, accommodation, cleanliness, breakfast, Wi-Fi, check-out process, and our sustainability initiatives. It is wonderful to know that despite our resort's peaceful location, you appreciated the convenience of our shuttle service and the nearby local restaurants. Your recommendation of our resort is truly appreciated and serves as great encouragement for all of us. Thank you once again for choosing Mövenpick Asara Resort & Spa Hua Hin. We truly value your feedback and hope to have the pleasure of welcoming you back for another unforgettable stay filled with our warm hospitality and signature chocolate moments. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Mr. Stefan K., Thank you very much for taking the time to share your feedback following your recent stay at Mövenpick Asara Resort & Spa Hua Hin. We are delighted to learn that you had an enjoyable stay and that you found our resort to be beautifully maintained, thoughtfully designed, and well equipped. Your kind description of our resort as a "Wunderschönes Resort" is truly appreciated and means a great deal to our team. It is especially rewarding to know that you were satisfied with your arrival and check-in experience, accommodation, cleanliness, our team’s service, WiFi, and departure experience, all of which received perfect ratings from you. We are also pleased to learn that you enjoyed the overall atmosphere and upkeep of the resort, and we are grateful for your comment that everything was "top." We sincerely appreciate your recognition of our team members. Your perfect rating for our service serves as wonderful encouragement for all of our Heartists, who are dedicated to creating memorable experiences for our guests. Your kind comments will certainly be shared with the entire team. We are also pleased to know that you enjoyed our breakfast selection and appreciated our commitment to sustainability. At the same time, we value your ratings and will continue to seek opportunities to further enhance these aspects of the guest experience. As a valued ALL Classic member, we would like to thank you for your loyalty to Accor and for your willingness to recommend Mövenpick Asara Resort & Spa Hua Hin to your family and friends. Thank you once again for choosing to stay with us and for sharing your valuable feedback. We look forward to welcoming you back again soon for another relaxing and memorable stay. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Ms. Margot M. N., Thank you very much for taking the time to share your kind feedback following your recent stay with us at Mövenpick Asara Resort & Spa Hua Hin. We are delighted to learn that you had a relaxing and enjoyable holiday with us, and that you appreciated our peaceful location, away from the hustle and bustle. It is wonderful to hear that you felt warmly welcomed and enjoyed the beautiful surroundings, as well as the comfort, cleanliness, and overall experience at our resort. We are especially grateful for your generous compliments regarding our team. Your kind recognition of Manager Joey, Khun View, Khun Kate, Khun Vee, and all our team members is truly appreciated. We will be delighted to share your feedback with them, as it serves as great motivation for everyone. We are also pleased to hear that you enjoyed our dining experiences, including the fresh and high-quality meals, as well as the cocktails at our beach bar with its stunning sea view. At the same time, we sincerely appreciate your valuable feedback regarding our sustainability efforts, particularly in reducing single-use plastics. Your comments are important to us, and we will continue working on improvements in this area. Thank you once again for your kind recommendation. It was a pleasure having you stay with us, and we sincerely hope to welcome you back again for another peaceful and memorable getaway in the near future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Khun Holger H. H., Thank you very much for taking the time to share your feedback following your recent stay with us at Mövenpick Asara Resort & Spa Hua Hin. We are pleased to hear that you enjoyed our beautifully maintained gardens, pool villas, and the facilities such as our fitness center and pool. Your positive comments about the spacious design of our accommodations and the quality of our team are very much appreciated. We also appreciate your constructive feedback regarding the lack of a beach and the slightly worn aspects of some rooms. Your insights are extremely valuable and will be shared with our team to help us continue enhancing the guest experience. While we understand that the absence of a beach affected your overall experience, we hope that some aspects of your stay, such as our serene resort environment and attentive service, still provided enjoyable moments. Thank you again for your comments, and we hope to have the opportunity to welcome you back in the future for a more seamless stay. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Jan-Henning L., Thank you very much for taking the time to share your detailed feedback following your recent stay with us. We are pleased to learn that you overall had a comfortable and enjoyable stay and that you appreciated the cleanliness of the rooms, our breakfast selection, and the friendliness of our team. At the same time, we sincerely regret that certain aspects of your experience did not fully meet your expectations. Your comments regarding the condition of the rooms and surrounding areas, as well as the walkway to the pool and restaurants, are taken very seriously. Please rest assured that we are continuously working on maintenance improvements, and your observations have been shared with the relevant teams for further review and action. We also appreciate your feedback about the coordination of our team and the late housekeeping timing. This is certainly not the level of service we strive to provide, and we will address this internally to ensure a smoother and more convenient experience for our guests. Thank you as well for highlighting the unclear communication during the booking process regarding the extra bed for children. Your feedback helps us improve our clarity and guest communication moving forward. We truly value your constructive comments, as they help us enhance our services and facilities. We hope to have the opportunity to welcome you and your family back in the future and provide you with an even better experience. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Mövenpick Asara Resort and Spa Hua Hin

Dear Mr. Christoph W., Thank you very much for taking the time to share your wonderful feedback following your recent stay with us. We are truly delighted to read that you had such a “dream holiday with excellent service” and that every aspect of your stay exceeded your expectations. It is especially rewarding to know that you enjoyed your half-board experience so much, along with the quality and presentation of the dishes in both Baan Dum and our main restaurant. We are also pleased that your pool villa provided the comfort, space, and privacy you were looking for, and that you appreciated the size and cleanliness of your private pool. Your kind comments about our main pool area and its relaxing atmosphere are equally appreciated. Most importantly, your recognition of our team’s friendliness and attentiveness means a great deal to us. We will be sure to share your compliments with everyone, as it serves as wonderful motivation for the entire team. Thank you once again for your kind recommendation and for choosing to stay with us. We look forward to welcoming you back for another memorable and relaxing getaway in the future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Movenpick Asara Resort and Spa, HuaHin.

Dear Ms. Gudrun T., Thank you very much for taking the time to share your detailed feedback following your recent stay with us. We are delighted to read that you enjoyed our beautifully located suites within the park setting and that your private pool provided welcome comfort in the Thai climate. It is also wonderful to know that your airport transfer was well organized and that our team contributed positively to your experience through their friendliness and helpfulness from arranging shuttle services to assisting with repairs, providing additional coffee pads, and preparing a birthday decoration. Your kind words are truly appreciated and will be shared with the team. We are equally pleased that you were satisfied with the cleanliness, check-in and check-out experience, and overall service provided throughout your stay. At the same time, we thank you for your honest feedback regarding the breakfast selection. We regret that it did not fully meet your expectations and will certainly review this aspect with our culinary team for further improvement. Regarding sustainability, we understand your comment and recognize that we may need to better communicate our efforts in this area to our guests. We truly appreciate your recommendation and your high overall rating. It would be our pleasure to welcome you again for another relaxing stay in the future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Movenpick Asara Resort and Spa HuaHin.

Dear Cornelia B., Thank you very much for taking the time to share such a detailed review of your recent stay with us. We truly appreciate your openness, as it helps us better understand our guests’ experiences and identify areas where we must improve. While we are pleased to read that you appreciated the natural surroundings of the resort, the spacious suite, and especially the friendliness and dedication of our team particularly our breakfast team we are sincerely sorry that your overall experience did not meet your expectations. Please accept our sincere apologies for the concerns you raised. We are particularly troubled by your comments regarding the condition and safety of the beach access. This is certainly not the standard we aim to provide, and your feedback has been immediately shared with our management and engineering teams for urgent review and corrective action. We also regret the inconvenience caused by the condition of some of our wooden structures, walkways, and balcony elements. Your observations are noted with great attention, and we fully acknowledge the importance of ongoing maintenance and refurbishment to ensure both safety and comfort for our guests. Regarding the aircraft noise, we understand how this may have impacted the tranquility of your stay. While this is beyond our direct control due to our proximity to the local airport, we truly regret the disturbance it caused. We also take note of your feedback on housekeeping consistency, breakfast variety, and sustainability practices, particularly your comments on plastic usage. These are important points, and we are continuously working on improvements in these areas. At the same time, we are grateful that you highlighted the friendliness of our team and enjoyed certain aspects such as the wellness and massage area, as well as your dining experience during the BBQ evening. Please rest assured that your comments have been shared with the relevant departments, and they will contribute to our ongoing efforts to enhance our facilities and services. Thank you once again for your valuable feedback. We sincerely hope you might consider giving us another opportunity in the future to provide you with a significantly improved experience. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Movenpick Asara Resort and Spa, Hua-Hin.

Dear Ms. Eliane C. S., Thank you very much for sharing your kind feedback following your recent stay with us. We are truly pleased to know that you enjoyed the beautiful view from your terrace overlooking the pond and our “mini jungle.” Being surrounded by lush greenery and peaceful water features is part of the unique charm of our resort, and it brings us great joy to know that this scenery made your stay special each day. We are also happy to see your positive ratings for your arrival experience, accommodation, WiFi, and departure. It is always encouraging for our team to know that their efforts have contributed to a comfortable and relaxing stay. Your kind mention of the team in general is sincerely appreciated, and we will gladly share your feedback with everyone. At the same time, we truly value your comments regarding cleanliness and overall experience. Please be assured that your feedback has been shared with our housekeeping team to reinforce our standards and ensure greater consistency and attention to detail. Continuous improvement is very important to us, and your insights help us enhance the comfort of future stays. We are grateful that you chose to stay with us and hope to have the pleasure of welcoming you back again for another peaceful and enjoyable visit to Hua Hin. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Mövenpick Asara Resort and Spa, Hua Hin

Dear Mr. Georg F. S., Thank you so very much for your fantastic review and for awarding us a perfect score. We are absolutely delighted to know that you felt so comfortable and well taken care of during your stay. Your kind words “Super nett, richtig zum Wohlfühlen” truly make us smile. It means the world to our team to know that their attentiveness and dedication created such a positive and relaxing experience for you. We are especially pleased that you recognized our colleague for his contribution to your satisfaction. We will proudly share your compliments with him and the entire team feedback like yours is the greatest motivation for all of us. Thank you as well for your loyalty as an ALL – Accor Live Limitless Classic member and for recommending us so highly. We sincerely hope to welcome you back again soon for another wonderful and comfortable stay. With our warmest regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Movenpick Asara Resort and Spa, Hua-Hin.

Dear Mr. Axel M., Warm greetings from Mövenpick Asara Resort & Spa Hua Hin. Thank you very much for sharing your kind feedback following your recent family stay with us. We are delighted to know that you had a relaxing experience and rated your overall stay 90/100. It is especially rewarding to read your compliments about our friendly and accommodating team. Your recognition means a great deal to us. We are also pleased that you enjoyed our varied breakfast selection and the idyllic sea view from the breakfast terrace, it is indeed one of our favorite spots in the resort. Thank you as well for your constructive suggestion regarding a wider variety of fruits at breakfast. We truly appreciate this feedback and will share it with our culinary team for consideration. We are grateful for your positive comments about our landscaped gardens and overall maintenance. Creating a lush, tranquil environment is very important to us. Additionally, we sincerely appreciate your recognition of our sustainability efforts, particularly our use of glass bottles and the reduction of plastic packaging. Sustainability remains a key commitment for us, and it is encouraging to know that it enhanced your experience. Regarding the beach access, we understand that direct access would be more convenient, and we appreciate your understanding of our location. Thank you once again for choosing to stay with us and for recommending us. We truly hope to have the pleasure of welcoming you and your family back to Hua Hin for another relaxing getaway in the future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relation Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Mr. Patrick K., Warm greetings from Hua Hin, and thank you very much for taking the time to share your feedback following your recent stay with us. We are pleased to know that you had an overall pleasant stay and especially appreciated the spacious rooms, our extensive and varied breakfast buffet, and the friendliness and helpfulness of our team. Your positive ratings for cleanliness, breakfast, service, Wi-Fi, sustainability efforts, and both arrival and departure experiences are truly encouraging for all of us. At the same time, we sincerely appreciate your honest comment regarding the need for some small renovations here and there. Your feedback regarding the accommodation rating has been carefully noted and shared with our management and engineering teams. Continuous improvement of our facilities is an important focus for us, and insights such as yours help guide our enhancement plans. Thank you once again for choosing to stay with us and for recommending us on Google. We hope to have the opportunity to welcome you back in the future and provide an even more seamless experience. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relation Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Mr. Ralf S., Thank you very much for your wonderful review and for awarding us a perfect 100/100 score following your twelve-day stay with us. We are truly delighted to read that you enjoyed your vacation and felt warmly welcomed by our entire team. Your kind words about Ms. Noey, Mr. Joey (myself), Ms. View, and especially Mr. Keng mean a great deal to us. It is always encouraging to know that our colleagues’ dedication, friendliness, and genuine hospitality have made such a positive impact on our guests’ experience. Please rest assured that your compliments will be personally shared with them they will be very proud to know they contributed to your memorable stay. We are also pleased that you appreciated our garden setting, accommodation, cleanliness, breakfast selection, and overall service throughout your visit. Regarding the beach, we understand your comment and truly appreciate your honest feedback. Due to natural tidal conditions in Hua Hin, the beachfront can vary throughout the day and season. While this is beyond our control, we continuously look for ways to enhance our seaside experience for our guests. Thank you once again for choosing to stay with us. It would be our great pleasure to welcome you back for another relaxing holiday in the future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relation Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Mr. Dieter N., Thank you very much for taking the time to share such detailed feedback about your recent stay with us. We truly appreciate your comments and your loyalty as an ALL Classic member. First and foremost, it was a real pleasure to read your wonderful comments about our team — and especially your kind recognition of Joey our Guest Relations Manager (myself) your kind words truly meant a lot. Creating memorable moments for our guests is what we strive for every day, so knowing that I've made such a positive impact on your stay is genuinely rewarding. We are also delighted that you enjoyed your arrival experience, breakfast, cleanliness, and smooth departure. Your high scores in these areas are greatly appreciated by the entire team. At the same time, I am very sorry that Pool Villa 117 did not fully meet your expectations. We understand how important it is to enjoy your private pool, and I regret that the shade, leaves, and water temperature affected your comfort. Please rest assured that we are reviewing this carefully with our housekeeping and engineering teams to see how we can improve the experience in that villa location. We would also like to sincerely apologize for the Wi-Fi issues you encountered. Reliable internet access is essential, and we completely understand how frustrating it must have been to rely on your own eSIM connection. Improving speed and stability in the villa areas is already under review, as this certainly does not reflect the experience, we want our guests to have. Mr. N., thank you again for your honest and constructive feedback. We truly hope to welcome you back in the future and provide you with a stay that is seamless from start to finish and perhaps in a villa location that better suits your preferences. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Movenpick Asara Resort and Spa, HuaHin.