Mövenpick Asara Resort & Spa Hua Hin 5 Sterne

Dear Ms. Christina W., Thank you so much for sharing such an extraordinary review following your stay with us. We are truly delighted by your exceptionally high ratings and your kind words, and we feel honored to have been part of your dream vacation in our private villa surrounded by the romantic jungle paradise. It brings us immense joy to hear that you found every aspect of your stay perfect and appreciated the attention to detail and the warmth of our service. Your recognition of the dedication and efforts of Mr. Vee, our Restaurant Manager, and Mr. Bank at the Reception is deeply appreciated, and we will be sure to share your compliments with them. Their commitment to creating memorable experiences for our guests is truly invaluable. We are also thrilled that you enjoyed our accommodation, culinary offerings, and our commitment to sustainability. Knowing that you felt cared for from arrival to departure and that your experience exceeded expectations is the greatest reward for our entire team. Thank you as well for your willingness to recommend our hotel to friends, family, and colleagues it is the highest recognition we could receive and motivates us to continue delivering exceptional stays to all our guests. We sincerely hope to have the pleasure of welcoming you back to our hotel in the future for another unforgettable experience in the heart of our jungle paradise. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Movenpick Asara Resort and Spa, HuaHin.

Dear Mr. Horst L. K., Thank you for taking the time to share such detailed feedback following your recent stay with us. We sincerely regret to learn that your experience did not meet your expectations, and we truly apologize for the disappointment you felt throughout your visit. We are very sorry to hear that you found the resort and especially the outdoor areas of the villas to be outdated and lacking in comfort. Your comments regarding the need for renovation and a more modern and welcoming design are fully understood and have been shared with our management team for careful consideration. While we are pleased that you were satisfied with the cleanliness of your accommodation, we deeply regret that the quality of our breakfast offering, Wi-Fi, and most importantly, the service provided by our front office and team did not reflect the high standards we aim to uphold. It is particularly concerning to hear that you felt unwelcome, and for this we offer our sincere apologies. This is not the experience we want any of our guests to have, especially those who have chosen to stay with us in Hua Hin. Your long experience traveling to Thailand and your honest comparison with other five-star hotels are highly valued, even though we are truly sorry that we fell short of your expectations on this occasion. Your feedback gives us important insight into where we must improve. Although you mentioned that you do not plan to return, we genuinely hope that one day you might consider giving us another opportunity to provide you with a much better and more enjoyable experience. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Mövenpick Asara Resort and Spa Hua Hin

Dear Mr. Roland O., Thank you for taking the time to share such a detailed and honest review of your recent stay with us. While we are pleased to know that you appreciated the friendliness and dedication of our team, the quality of our breakfast, and the high standard of room cleanliness, we are sincerely concerned and disappointed to learn about the many aspects of your experience that did not meet your expectations. Please accept our sincere apologies for the condition of the pool loungers, the defective telephone in your pool villa, the instability of the Wi-Fi connection, and issues you encountered with bed linens and towels. These are not the standards we aim to deliver, particularly for a resort of our category, and we fully understand how these issues would have impacted your overall comfort and perception of value. We also regret that your reported concerns were not resolved in a timely and satisfactory manner during your stay. Your feedback regarding the condition of the resort, the accuracy of the images presented on our website, and the current state of the beachfront has been carefully noted and shared with our senior management team. We are continuously reviewing our maintenance, refurbishment, and communication standards, and comments such as yours are essential in helping us prioritize and improve. We do, however, truly appreciate your kind words about our team, who strive every day to provide warm, attentive, and professional service, as well as your positive comments regarding cleanliness and check-out. It is encouraging to know that despite the shortcomings, there were still aspects of your stay that were handled well. Thank you once again for your valuable feedback. We sincerely regret that we did not deliver the level of experience you rightfully expected, and we hope that we may have the opportunity to welcome you back in the future under improved circumstances to restore your confidence in Mövenpick Asara Resort & Spa Hua Hin. With warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Mövenpick Asara Resort and Spa, Hua Hin.

Dear Ms. Nicole L., Thank you very much for taking the time to share your detailed and thoughtful feedback following your recent family stay at Mövenpick Asara Resort & Spa Hua Hin. We are delighted to know that you enjoyed the tropical setting of our resort and that both the Private Pool Villa and the Terrace Suite appealed to you. It is wonderful to hear that the Terrace Suite, with its serene lotus pond surroundings and nature views, created such a memorable and relaxing experience for you and your family. Your kind words regarding our team’s friendliness and helpfulness are truly appreciated. We are especially pleased to learn that our team responded promptly and efficiently when you experienced an issue with the toilet, ensuring everything was restored smoothly. Your recognition of our Breakfast Service Team is sincerely valued and will be shared with them as a great source of encouragement. We are also happy to know that you enjoyed the variety offered at breakfast and that overall, your stay met your expectations. Thank you as well for recommending our resort and for your loyalty as an ALL Classic member. It was a pleasure welcoming you, and we truly hope to have the opportunity to host you and your family again in the future for another relaxing and memorable stay. With warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Mövenpick Asara Resort and Spa, Hua Hin

Dear Mr. Fehlandt D., Thank you very much for taking the time to share your detailed feedback following your recent family stay at Mövenpick Asara Resort & Spa Hua Hin. We are pleased to know that you found our resort to be a beautiful place for relaxation and that you appreciated the friendliness and helpfulness of our team. At the same time, we sincerely regret that certain aspects of your experience did not meet your expectations, and we truly appreciate your honest comments. Please accept our sincere apologies regarding the condition of the walkway connecting the accommodations to the restaurant. Guest safety is of the utmost importance to us, and we take your comments very seriously. Your feedback has been shared with our Engineering and Management teams for immediate review and corrective action. We are also very sorry to learn that our breakfast offering did not meet your expectations for a five-star hotel. Your comments regarding variety and overall quality have been noted and shared with our Culinary team, as we continuously review and enhance our offerings to better reflect our guests’ preferences. We understand your observation regarding language barriers, and while English remains our primary service language, we continue to encourage our team to improve their multilingual skills to better support our international guests. Thank you once again for your valuable feedback and for recommending our resort despite the shortcomings experienced. We truly hope to have the opportunity to welcome you back in the future and provide you with a more refined and complete experience. With warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Mövenpick Asara Resort and Spa, Hua Hin