Mövenpick Asara Resort & Spa Hua Hin 5 Sterne

Dear Jan-Henning L., Thank you very much for taking the time to share your detailed feedback following your recent stay with us. We are pleased to learn that you overall had a comfortable and enjoyable stay and that you appreciated the cleanliness of the rooms, our breakfast selection, and the friendliness of our team. At the same time, we sincerely regret that certain aspects of your experience did not fully meet your expectations. Your comments regarding the condition of the rooms and surrounding areas, as well as the walkway to the pool and restaurants, are taken very seriously. Please rest assured that we are continuously working on maintenance improvements, and your observations have been shared with the relevant teams for further review and action. We also appreciate your feedback about the coordination of our team and the late housekeeping timing. This is certainly not the level of service we strive to provide, and we will address this internally to ensure a smoother and more convenient experience for our guests. Thank you as well for highlighting the unclear communication during the booking process regarding the extra bed for children. Your feedback helps us improve our clarity and guest communication moving forward. We truly value your constructive comments, as they help us enhance our services and facilities. We hope to have the opportunity to welcome you and your family back in the future and provide you with an even better experience. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Mövenpick Asara Resort and Spa Hua Hin

Dear Mr. Christoph W., Thank you very much for taking the time to share your wonderful feedback following your recent stay with us. We are truly delighted to read that you had such a “dream holiday with excellent service” and that every aspect of your stay exceeded your expectations. It is especially rewarding to know that you enjoyed your half-board experience so much, along with the quality and presentation of the dishes in both Baan Dum and our main restaurant. We are also pleased that your pool villa provided the comfort, space, and privacy you were looking for, and that you appreciated the size and cleanliness of your private pool. Your kind comments about our main pool area and its relaxing atmosphere are equally appreciated. Most importantly, your recognition of our team’s friendliness and attentiveness means a great deal to us. We will be sure to share your compliments with everyone, as it serves as wonderful motivation for the entire team. Thank you once again for your kind recommendation and for choosing to stay with us. We look forward to welcoming you back for another memorable and relaxing getaway in the future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Movenpick Asara Resort and Spa, HuaHin.

Dear Ms. Gudrun T., Thank you very much for taking the time to share your detailed feedback following your recent stay with us. We are delighted to read that you enjoyed our beautifully located suites within the park setting and that your private pool provided welcome comfort in the Thai climate. It is also wonderful to know that your airport transfer was well organized and that our team contributed positively to your experience through their friendliness and helpfulness from arranging shuttle services to assisting with repairs, providing additional coffee pads, and preparing a birthday decoration. Your kind words are truly appreciated and will be shared with the team. We are equally pleased that you were satisfied with the cleanliness, check-in and check-out experience, and overall service provided throughout your stay. At the same time, we thank you for your honest feedback regarding the breakfast selection. We regret that it did not fully meet your expectations and will certainly review this aspect with our culinary team for further improvement. Regarding sustainability, we understand your comment and recognize that we may need to better communicate our efforts in this area to our guests. We truly appreciate your recommendation and your high overall rating. It would be our pleasure to welcome you again for another relaxing stay in the future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Movenpick Asara Resort and Spa HuaHin.

Dear Cornelia B., Thank you very much for taking the time to share such a detailed review of your recent stay with us. We truly appreciate your openness, as it helps us better understand our guests’ experiences and identify areas where we must improve. While we are pleased to read that you appreciated the natural surroundings of the resort, the spacious suite, and especially the friendliness and dedication of our team particularly our breakfast team we are sincerely sorry that your overall experience did not meet your expectations. Please accept our sincere apologies for the concerns you raised. We are particularly troubled by your comments regarding the condition and safety of the beach access. This is certainly not the standard we aim to provide, and your feedback has been immediately shared with our management and engineering teams for urgent review and corrective action. We also regret the inconvenience caused by the condition of some of our wooden structures, walkways, and balcony elements. Your observations are noted with great attention, and we fully acknowledge the importance of ongoing maintenance and refurbishment to ensure both safety and comfort for our guests. Regarding the aircraft noise, we understand how this may have impacted the tranquility of your stay. While this is beyond our direct control due to our proximity to the local airport, we truly regret the disturbance it caused. We also take note of your feedback on housekeeping consistency, breakfast variety, and sustainability practices, particularly your comments on plastic usage. These are important points, and we are continuously working on improvements in these areas. At the same time, we are grateful that you highlighted the friendliness of our team and enjoyed certain aspects such as the wellness and massage area, as well as your dining experience during the BBQ evening. Please rest assured that your comments have been shared with the relevant departments, and they will contribute to our ongoing efforts to enhance our facilities and services. Thank you once again for your valuable feedback. We sincerely hope you might consider giving us another opportunity in the future to provide you with a significantly improved experience. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Movenpick Asara Resort and Spa, Hua-Hin.

Dear Ms. Eliane C. S., Thank you very much for sharing your kind feedback following your recent stay with us. We are truly pleased to know that you enjoyed the beautiful view from your terrace overlooking the pond and our “mini jungle.” Being surrounded by lush greenery and peaceful water features is part of the unique charm of our resort, and it brings us great joy to know that this scenery made your stay special each day. We are also happy to see your positive ratings for your arrival experience, accommodation, WiFi, and departure. It is always encouraging for our team to know that their efforts have contributed to a comfortable and relaxing stay. Your kind mention of the team in general is sincerely appreciated, and we will gladly share your feedback with everyone. At the same time, we truly value your comments regarding cleanliness and overall experience. Please be assured that your feedback has been shared with our housekeeping team to reinforce our standards and ensure greater consistency and attention to detail. Continuous improvement is very important to us, and your insights help us enhance the comfort of future stays. We are grateful that you chose to stay with us and hope to have the pleasure of welcoming you back again for another peaceful and enjoyable visit to Hua Hin. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Mövenpick Asara Resort and Spa, Hua Hin