京都站美居酒店

客户意见评级 (ALL 评级) 4.4/5 1,951 评论

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京都站美居酒店 - Image 1
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288 Aburanokojicho Shimogyo ku, 600-8231 京都, 日本

描述

酒店其他优惠

  • 步行 8 分钟可到达京都火车站

  • 我们的意大利休闲美食餐厅"TRATTORIA M KYOTO"供应正宗的窑烤披萨

  • 我们提供两种房型：时尚高级房和精致尊享房。

  • 酒店围绕日本平安时代贵族消遣生活的概念而设计。

  • 所有客房均为无烟房

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酒店位置

京都站美居酒店

288 Aburanokojicho Shimogyo ku
600-8231 京都
日本

GPS:34.988349, 135.7535

电话
传真 +81 75-343-5530

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 餐厅
  • 轮椅可通行
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 100% 无烟酒店

Trattoria M kyoto

Trattoria M Kyoto 是雅高酒店集团在日本的第一家意大利餐厅。我们选择 Trattoria 作为餐厅名称，代表它是一家意大利式休闲餐厅，因为我们希望客人能享受到逍遥自在的用餐体验。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.4/5  1,951 评论

TripAdvisor 评级  4.0/5  136 评论

卓越奖 2024

Worst experience I have ever had in a hotel

Tripadvisor 评级 1.0/5

Barbara M 经 TripAdvisor 认证的评论

Worst experience I have ever had in a hotel. We booked a room for 3 people. When I got to the room, I saw two beds made and the sofa bed folded down. I looked at the sofa bed and there was something white on it. I assumed it was the bedding. So we left the room and went exploring the city and when I came back late, it was not the bedding, in fact the bed was not made. There was also no towel for my daughter or any other item for her that the hotel provides to its guests, it was as if I had not booked a room for 3. The hotel took over an hour to fix the problem. The worst part was that when we tried to eat at the hotel restaurant, we were refused and told that the restaurant was full of reservations and the tables were empty. We spoke to the front desk, who put us in the restaurant, and we saw that it was empty the whole time and in a short time all the tables were taken. This did not only happen to my family, but to another family that was traveling with us. And today I'm still at the hotel and again they said there was no vacancy around 7pm, we went out to buy food and came back at 8pm, the restaurant was empty, many tables were unoccupied, I went down at 9:30pm, filmed and the restaurant was empty, is this the commitment to guests?

Dear D94IUbarbaram, Thank you so much for your stay and taking time to share your experience at Mercure Kyoto Station. We are sorry that your experience did not meet your expectations. Please allow us to express our sincerest apologies. We will immediately share your feedback regarding the extra bed with front and housekeeping team to make sure it will not happen again. In regard to the restaurant, we are sorry that our explanation was not enough. Tables at the restaurant looked empty but those were actually booked, so we needed it empty until they arrive. We tend to have many reservations on weekends, so even though it looks empty, we have less tables for guests without reservation. We try to offer tables to guests as much as possible, but we couldn't make it due to the number of available table on the day. The last order time for food is 9 pm, so it is fair that we have much more available tables at 9:30 pm even though we cannot offer tables. We are truly sorry for the inconvenience, but we hope you will understand. However, we will make every effort to have more available tables for non-reservation guests. We appreciate your sharing your concerns. We hope that we have an opportunity to see you again and provide you a better service in the near future. Mercure Kyoto Station

值得推薦的酒店

客户意见评级 4.5/5

Clie 情侣住宿 - 所有已确认评论

在京都住宿了兩個晚上，整體感覺滿意。酒店服務很好，房屋清潔，氣氛高尚。比一般日本酒店房間大，不會感到侷促。酒店靠近京都車站，步行十分鐘內可達，且不少餐廳和便利店在附近，方便得很。

Dear Yan Ning L., Thank you so much for your stay and taking time to share your experience at Mercure Kyoto Station. We are very pleased to hear that you have enjoyed your stay with us. We look forward to seeing you again in the near future. Mercure Kyoto Station

Fancy!

Tripadvisor 评级 4.0/5

Ning A Couples - 经 TripAdvisor 认证的评论

A very posh accommodation with friendly staff and always greeting you with a smile. It’s near the Kyoto train station and close lots of shops and accessible to public transportation. Clean and tidy rooms which would guarantee a good night’s sleep. Food was A-okay too, top notch!

Dear Ning A, Thank you so much for your stay and taking time to share your experience at Mercure Kyoto Station. We are happy that our service and food at the restaurant met the level we strive for! We are very pleased to hear that you have enjoyed your stay with us. We look forward to seeing you again in the near future. Mercure Kyoto Station

Good stay, Nice Room, Friendly staffs

Tripadvisor 评级 5.0/5

kidzodiak Couples - 经 TripAdvisor 认证的评论

Hotel is not far from JR station (10 min walk). Nice and comfy room, love amenity set. Staffs are friendly and give us warm welcome. Value for money and recommend for travellers. But there are only 2 elevators and might be get fulled in the morning.

Dear kidzodiak, Thank you so much for your stay and taking time to share your experience at Mercure Kyoto Station. We are very pleased to hear that you have enjoyed your stay with us. Thank you for pointing out the crowdedness of the elevators in the morning. We will consider any solution. We look forward to seeing you again in the near future. Mercure Kyoto Station

房間有諸多粉塵，早餐熱食未維持溫度

客户意见评级 3.0/5

L. P. 情侣住宿 - 所有已确认评论

在飯店的6晚住宿過程，我發現房間有諸多粉塵，且早餐熱食未維持溫度。這個狀況6天來都沒有實質改變，我覺得頗遺憾。

Dear P. l., Thank you so much for your stay and taking time to share your experience at Mercure Kyoto Station. We are sorry that your experience did not meet your expectations. Please allow us to express our sincerest apologies. We suppose the time lag to get back to you was caused by lack of manpower and training. We will immediately take steps to train our staffs, and make every effort to secure manpower. We will also improve the way to warm the foods at breakfast. We appreciate your sharing your concerns. We hope that we have an opportunity to see you again and provide you a better service in the near future. Mercure Kyoto Station Front management team

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其他网络用户评价我们的酒店

  • 1,179 评论 8.8/10 位置
  • 1,673 评论 8/10 房间
  • 1,297 评论 7.9/10 服务
  • 16 评论 7.8/10 上网
  • 594 评论 7.8/10 早餐
  • 529 评论 8.3/10 清洁度
  • 47 评论 6.1/10 酒吧和饮品
  • 26 评论 2.7/10 运动休闲

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。