麦德林 El Tesoro 诺富特酒店

客户意见评级 (ALL 评级) 4.6/5 2,634 评论

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麦德林 El Tesoro 诺富特酒店 - Image 1
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麦德林 El Tesoro 诺富特酒店 - Image 3
麦德林 El Tesoro 诺富特酒店 - Image 4
Cra 25 1 Sur 45 El Poblad, 50022 麦德林, 哥伦比亚

描述

酒店其他优惠

  • 酒店为行动不便人士提供无障碍设施

  • 水疗中心提供土耳其浴、按摩、护理和美容沙龙

  • 24 小时免费停车

  • 我们是喜欢宠物的酒店！允许携带小型宠物进入。

  • 无边际泳池，可欣赏迷人的城市景观（3 月 1 日至 22 日暂停使用）

我们的客房

酒店位置

麦德林 El Tesoro 诺富特酒店

Cra 25 1 Sur 45 El Poblad
50022 麦德林
哥伦比亚

GPS:6.196159, -75.558192

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.6/5  2,634 评论

TripAdvisor 评级  4.5/5  851 评论

Medellin Let Down

Tripadvisor 评级 3.0/5

JoyR2020 经 TripAdvisor 认证的评论

This hotel surprised me with their sup par service. I expected more because I had stayed at a Novotel property in Thailand but this location doesn't hold a candle to that one. First, I arrive late at night & my luggage was lost. I shared this at the front desk & no one cared. I was not offered a toothbrush or anything. I was given a room where the bed was so hard that I could not sleep. I managed to make it until the morning & reported to the front desk the bed was hard & I needed a new room. I was offered a blanket but told them this would not work because a blanket would not make the mattress soft. I was later moved to a new room. In my new room the fridge did not work & I shared with them I had medication that needed to be refrigerated. They sent a maintenance person who did absolutely nothing but looked in & behind the fridge. He told me the fridge was working & I said it was not but the one in the room I moved from did work. The manager came to my room & said the fridge did in fact work & I said it did not. I told the manager I had medication that needed refrigeration & he said he could take my meds for & put it in their freezer. I told him I was not comfortable with that. This manager never asked about my luggage or if I needed anything. I was very frustrated. In fact no one asked me about my luggage. The very next day was my birthday & I shared that no one acknowledged my birthday. I was checking out & and heading to an event & shared once again it was my birthday. And this time Guy a doorman heard me & he went away & got chocolate for my birthday. He was the only person who acknowledged my special day. I was very disappointed with my stay. However the hotel is in a great location, it is right next to a mall.

Came in from America to go to BioXcellerator

Tripadvisor 评级 4.0/5

LEE C Friends getaway - 经 TripAdvisor 认证的评论

I traveled to Medellin from the US to receive stem cell treatment at BioXcellerator. I was a bit anxious about what to expect, but was pleasantly surprised by the quality of the hotel. The staff, including the front desk and butlers, were very attentive and helpful with providing information. They even went the extra mile to retrieve an item I had forgotten in my room. The view from the Presidential suite was stunning, although given the price and location in Medellin, I had higher expectations. Overall, it was a great place to stay.

Dear Lee We hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it helps us to evaluate our service and to improve anytime it is necessary. We love that your stay was pleasant. We are sorry that the hotel did not meet your entire expectations, considering the cost and location. We always strive to provide the best service. However, we hope you give us a chance to serve you again in the near future. We will share your comments to our team. We know, your opinion will be a good motivation for them to keep working the way they do. Have a nice day and come back soon. Sara Suaza VIP Concierge

Good location

Tripadvisor 评级 5.0/5

Lori P 经 TripAdvisor 认证的评论

Very nice hotel with friendly staff. Clean, modern and conveniently located adjacent to the mall El Tesoro. Tons of shopping and food options. Very safe as non guests cant get far since a room key is needed to access guest floors. Also not far from Provincia and Poblado when venturing out.

Dear Lorip We hope you are fine. Thank you for sharing your experience with us. It makes us happy that your stay met your expectations. We like you had a lot of options to eat and to buy in the shopping mall. We always think on our guests security, thank you for noticing it. We hope you come back soon to our hotel. We will be happy to serve you again. Have a nice day,

Basic gym & severe pool regulations

Tripadvisor 评级 3.0/5

JimH_nyc Couples - 经 TripAdvisor 认证的评论

I’ve stayed at this hotel many times, & it has a lot of very good things going for it. To name a few; it’s attached to one of the most popular & beautiful malls in the city of Medellin, called Centro Commercial El Tesoro. So, you have at your fingertips great shopping, as well as many restaurant dining options here. The rooms are very comfortable, & come with breathtaking views of the valley of Medellin. The buffet breakfast each morning is average & certainly nothing to complain about, but nothing outstanding either. The bar upstairs is nice & with great views. However, hardly anyone is ever there. The pool area is small, but with great views of the city. Unfortunately, there’s a lot of constraining pool rules & regulations. Hotel security monitors the pool area closely, so that you don’t bring anything to eat or drink with you & there is nothing available to order, while you’re in the sunny heat at the pool. I’ve been to this pool many times & I’ve never seen people stay for long because it’s really not a cozy area. Even though it could be a very beautiful & fun experience, the confining rules & regulations make Novotel’s pool area a hostile environment & not enjoyable, nor good for relaxation, or especially rehydration! The hotel gym is less than basic & I looked at it once & I immediately knew that there is very little in there for me. I enjoy weight training & cardio & the gym is incredibly limited. The staff at the hotel is very friendly & even the security at the pool is polite, even when they tell you “No” to even having a drink of water, while at the pool. For a hotel pool experience in Medellin, I definitely recommend the InterContinental Medellin, because it is truly a resort property & they have poolside dining, with poolside waiter service. I’d stay here again, at this Novotel. But, there are better options in the city for a more well rounded hotel experience.

Dear Jim We hope you are fine. We want to thank you for taking your time to answer to this survey, and for sharing your experience with us. We are glad that you liked our hotel in general aspects. To be attached to the shopping mall is one of our strategies, since it makes our guests' stay easier and better, with all of the things you can do there. It is not only close but safe as well. We loved you liked our comfortable rooms and our good breakfast. We are sorry that the pool area did not meet your expectations. We want you to know that the rules we have there, are thought on your security. For example, we do not allow drinks served in glasses there, to avoid these from breaking and hurting people. However, you can take your drinks in some other kind of recipients. In comparison to other hotels, our pool has extended hours of use, as it is open from 6am to 9pm, which we think is an advantage to our guests. About the gym, it is modern and has everything you need to do some exercise. We have the treadmills, and also weights. In the shopping mall there is another option in case our guests need something more specialized. Our gym meets all the characteristics to a daily routine, requested by our brand, Accor. Our hotel is always open to all the people who want to visit us. We hope you come back soon to our hotel to keep enjoying it. Have a nice day.

GREAT STAY AT NOVOTEL EL TESORO

Tripadvisor 评级 5.0/5

Sharon S 家庭住宿 - 经 TripAdvisor 认证的评论

The perfect stay at a perfect hotel, Staff all very kind and helpful, comfortable room, nice large shower, good food, room service, never a chance to get bored because the hotel is in a very large and lively shopping center with lots of bars and restaurants, but the room was nice and quiet.

Dear Sharon We hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better. We love you liked our hotel that much. The shopping mall is a detail that makes easier all the visit to our guests, taking into account that there are a lot of things you can do there. We hope you come back soon to our hotel to keep enjoying it. Have a nice day.

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其他网络用户评价我们的酒店

  • 858 评论 9.7/10 位置
  • 901 评论 7.7/10 房间
  • 1,414 评论 8.2/10 服务
  • 19 评论 6.5/10 上网
  • 423 评论 6.9/10 早餐
  • 384 评论 7.4/10 清洁度
  • 306 评论 7.1/10 舒适度
  • 194 评论 8.2/10 氛围

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。