圣马丁比尼亚德尔马铂尔曼酒店 5 星

客户意见评级 (ALL 评级) 4.4/5 1,027 评论

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圣马丁比尼亚德尔马铂尔曼酒店 - Image 1
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Av San martin 667, 2520096 比尼亚德尔马, 智利

描述

酒店其他优惠

  • 为行动不便人士提供无障碍设施

  • 自行车租赁

  • 新婚套房

  • 可携带宠物的酒店！可携带小型宠物。

  • 泳池酒吧和屋顶全年开放。

我们的客房

酒店位置

圣马丁比尼亚德尔马铂尔曼酒店

Av San martin 667
2520096 比尼亚德尔马
智利

GPS:-33.014895, -71.555744

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

JOAQUIN RESTAURANT AND BAR

我们是一家海滨酒吧餐厅，希望您从步入我们餐厅的那一刻就感受到这里独特的风情。我们寻找海洋里的优质食材，用创新的方式将它们进行组合搭配，每天都会令您惊喜不断。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  1,027 评论

TripAdvisor 评级  4.1/5  1,036 评论

Disappointing

Tripadvisor 评级 3.0/5

Alix T 经 TripAdvisor 认证的评论

Absolutely not worth the money they charge. Our room was quite run down. I booked the room with the spa for the end of our journey so I could relax but the spa jets were full of rust and old soap scum so didn’t bother. Oh and BRING EAR PLUGS! The windows are not even close to being sound proof and it’s a very very busy street at all hours of the night for drag racing and bikes!! The coffee pods were missing so we went and bought some ourselves and no one even tries to help us navigate espanol (as we’re Australian) - they were even quite rude to us when they realised we only spoke a little bit. While I understand that frustration of non-native speakers, I would have expected a little English speaking from some of them to help their tourists out. Won’t go back.

Dear Alix T, Thank you for taking the time to share your feedback regarding your recent stay at Pullman Viña del Mar San Martín. We value your insights, as they help us identify areas for improvement. I sincerely apologize for the disappointing aspects of your experience. It is disheartening to learn that the condition of your room did not meet your expectations and that the spa facilities were not up to standard. We appreciate your comments regarding the cleanliness and maintenance of the spa jets, as we strive to provide a relaxing environment for our guests. Your concerns regarding noise levels are also duly noted, and we are continuously working on ways to enhance the comfort of our accommodations. I regret to hear that there was a lack of assistance with language barriers during your stay. Our team is trained to accommodate guests from all backgrounds, and I assure you that your experience will be addressed with the staff to ensure better communication and support in the future. Regarding the missing coffee pods, I apologize for any inconvenience this caused you, and I appreciate your understanding in purchasing your own. Your feedback is invaluable to us, and I hope that you might reconsider visiting us in the future, as we aim to provide a much-improved experience for all our guests. Kind regards, Cristián Mera. Customer Experience Manager. Pullman Viña del Mar San Martín.

Not a sea view

Tripadvisor 评级 1.0/5

zam-hel 经 TripAdvisor 认证的评论

First note is the room description “sea view” which is not totally true. To be honest the view is in best case “partial sea view” and that would give a better idea what you are paying and getting. As a bonus, there was even a roadwork outside our window. And they started to work before 8 am. Second note is the breakfast on our first morning. When we arrived to restaurant about 8:30 all the tables were full of dirty dishes and basically all the food was eaten from the buffet. And during the first 10 minutes we didn’t see any other personnel than Luisa at the reception of the breakfast. We cleaned a table for us and started to having the limited breakfast what was available. After 20 minutes some food started to appear and tables started to be cleaned. But in the end the variety being limited thru whole breakfast and the restaurant being uncomfortably dirty. Second morning was totally different from the first morning. Third note is minor detail, but as you know the devil is in the details. After first night we were not restocked with coffee pods and I asked them from the front desk. Receptionist asked if we wanted decaf or real coffee and I asked for real stuff. In the end we had more coffee - and it was decaf. Not a success story there. In the end, the only thing that worked really nicely was valet parking, thank you for that.

Dear Sami Rantanen, Thank you for taking the time to share your feedback regarding your recent stay at Pullman Viña del Mar San Martín. We appreciate your insights as they help us to identify areas for improvement and enhance our guest experience. Regarding the room description, I sincerely apologize for any misunderstanding related to the "sea view." We strive to provide accurate representations of our accommodations, and your feedback very important to improve clarity for our future guests. Additionally, I regret that our team did not effectively communicate the available upgrade options upon your arrival. We understand how important it is for our guests to have all pertinent information to make informed decisions about their stay. I also want to express my apologies for the breakfast experience you encountered on your first morning. It is our goal to provide a clean and well-stocked dining environment. Your comments about the cleanliness and the availability of food during breakfast have been noted, and I will ensure that our restaurant management is informed to address these issues with the team. I am pleased to hear that your second morning was an improvement, and we will strive to maintain such standards consistently. Lastly, I apologize for the oversight regarding the coffee pods. We acknowledge that attention to detail is crucial, and I appreciate you bringing this to our attention. I am glad to hear that the valet parking service met your expectations. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience. Cristián Mera. Customer Experience Manager. Pullman Viña del Mar San Martín.

客户意见评级 4.0/5

Jianding Z. 情侣住宿 - 所有已确认评论

总体不错，不过我订的是顶层的，入住时给我2楼的房间，后面与前台交涉后换成了7楼的，服务态度很好，但希望销售部门要再认真些。

尊敬的Jianding Z.， 感谢您选择Pullman Vina del Mar San Martín，并分享您的入住体验。我们很高兴您对我们的位置和服务态度表示满意。对于您在入住时遇到的房间安排问题，我们深感抱歉，并会将您的反馈转达给相关部门，以便他们能够加强对预订信息的重视。期待您的再次光临。 Cristián Mera. 副经理。 Pullman Vina del Mar San Martín.

Bad first impression

Tripadvisor 评级 2.0/5

Moss1519 家庭住宿 - 经 TripAdvisor 认证的评论

Very disappointing first impression in the front desk. You have to pay extra if you dont have The VAT form or passform… This would not be a valid way to promote a business in Europe, it would have been illegal.

Dear Moss1519, We sincerely appreciate your comment and regret that your registration experience was unsatisfactory. We understand your dissatisfaction with the VAT policy and its application in our operation. This is a legal process that we must comply with fully, as stipulated by law. In order to issue a VAT-exempt tax document, it must be accompanied by supporting documentation, which in this case is a copy of your passport and immigration papers. We hope you will give us another opportunity to offer you a more positive experience in the future. Cristián Mera. Customer Experience Manager. Pullman Viña del Mar San Martín.

Nice Rooms, Perfectly Situated. Would be 5 Stars If Friendlier With Water and Coffee In Room and No Mainteance Issues

Tripadvisor 评级 4.0/5

Tony F 经 TripAdvisor 认证的评论

The location of the hotel is perfect, just seconds away from Acapulco Beach, where there are no warnings not to swim and the sea is relatively calm. Sadly for me, the water is much too cold to swim in Vina del Mar. The neighbourhood nearby is really nice, with many bars and restaurants, and the large Marina Mall is about a 15 minute walk away. I feel bad not giving 5 stars but in one of the friendliest countries I have ever visited, this hotel stood out as the one I visited which felt very impersonal. There was no welcome at the door when I arrived, and save for the man who checked me out who was incredibly friendly and talkative, you were barely even acknowledged by anyone here. Rooms are very nice but there are no coffee making facilities and you only get free water on your first night, again unlike the other hotels I visited on my trip. There was one day we were told we would have no hot water from 10am to 7pm, so I avoided going to the beach that day, and another where WiFi and TV were turned off after 10pm, all without compensation. Not what you'd expect from a higher end hotel. I think this could easily be 5 stars if it were friendlier, coffee and water were offered and they could somehow avoid the maintenance issues, or at least offer some form of compensation.

Dear Tony F, Thank you for taking the time to share your feedback regarding your recent stay at Pullman Viña del Mar San Martín. We are delighted to hear that you enjoyed our hotel's prime location and the comfort of our rooms. Your kind words regarding the proximity to Acapulco Beach and the vibrant neighborhood are much appreciated. We sincerely apologize for any inconvenience you encountered during your stay. Our team strives to provide exceptional service, and we regret that your experience did not fully meet your expectations. Your comments regarding the welcome you received and the overall friendliness of our staff are duly noted, and we will use this feedback to enhance our guest interactions moving forward. Regarding the amenities in your room, we understand that having coffee-making facilities and complimentary water beyond the first night can greatly enhance our guests' experience. Currently, our policy provides complimentary water upon check-in, and we appreciate your feedback as we continually assess our offerings to better serve our guests. We regret the inconvenience caused by the maintenance issues you experienced during your stay, such as the hot water outage and the WiFi and TV interruptions. We recognize how these situations can detract from your overall experience, and though we do not offer compensation for such inconveniences, please be assured that we are committed to resolving these maintenance matters to ensure a smoother experience for future guests. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back for an improved experience in the future. Sincerely, Cristián Mera. Deputy Manager. Pullman Viña del Mar San Martín.

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其他网络用户评价我们的酒店

  • 746 评论 7.9/10 位置
  • 864 评论 5.8/10 房间
  • 1,044 评论 8.2/10 服务
  • 13 评论 8.2/10 上网
  • 448 评论 7.5/10 早餐
  • 448 评论 3.5/10 舒适度
  • 263 评论 6.2/10 清洁度
  • 181 评论 8.8/10 氛围

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。