圣马丁比尼亚德尔马铂尔曼酒店 5 星

客户意见评级 (ALL 评级) 4.4/5 986 评论

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圣马丁比尼亚德尔马铂尔曼酒店 - Image 1
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Av San martin 667, 2520096 比尼亚德尔马, 智利

描述

酒店其他优惠

  • 为行动不便人士提供无障碍设施

  • 自行车租赁

  • 新婚套房

  • 可携带宠物的酒店！可携带小型宠物。

  • 泳池酒吧和屋顶全年开放。

我们的客房

酒店位置

圣马丁比尼亚德尔马铂尔曼酒店

Av San martin 667
2520096 比尼亚德尔马
智利

GPS:-33.014895, -71.555744

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

JOAQUIN RESTAURANT AND BAR

我们是一家海滨酒吧餐厅，希望您从步入我们餐厅的那一刻就感受到这里独特的风情。我们寻找海洋里的优质食材，用创新的方式将它们进行组合搭配，每天都会令您惊喜不断。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  986 评论

TripAdvisor 评级  4.1/5  1,020 评论

客户意见评级 4.0/5

Jianding Z. 情侣住宿 - 所有已确认评论

总体不错，不过我订的是顶层的，入住时给我2楼的房间，后面与前台交涉后换成了7楼的，服务态度很好，但希望销售部门要再认真些。

尊敬的Jianding Z.， 感谢您选择Pullman Vina del Mar San Martín，并分享您的入住体验。我们很高兴您对我们的位置和服务态度表示满意。对于您在入住时遇到的房间安排问题，我们深感抱歉，并会将您的反馈转达给相关部门，以便他们能够加强对预订信息的重视。期待您的再次光临。 Cristián Mera. 副经理。 Pullman Vina del Mar San Martín.

Bad first impression

Tripadvisor 评级 2.0/5

Moss1519 家庭住宿 - 经 TripAdvisor 认证的评论

Very disappointing first impression in the front desk. You have to pay extra if you dont have The VAT form or passform… This would not be a valid way to promote a business in Europe, it would have been illegal.

Nice Rooms, Perfectly Situated. Would be 5 Stars If Friendlier With Water and Coffee In Room and No Mainteance Issues

Tripadvisor 评级 4.0/5

Tony F 经 TripAdvisor 认证的评论

The location of the hotel is perfect, just seconds away from Acapulco Beach, where there are no warnings not to swim and the sea is relatively calm. Sadly for me, the water is much too cold to swim in Vina del Mar. The neighbourhood nearby is really nice, with many bars and restaurants, and the large Marina Mall is about a 15 minute walk away. I feel bad not giving 5 stars but in one of the friendliest countries I have ever visited, this hotel stood out as the one I visited which felt very impersonal. There was no welcome at the door when I arrived, and save for the man who checked me out who was incredibly friendly and talkative, you were barely even acknowledged by anyone here. Rooms are very nice but there are no coffee making facilities and you only get free water on your first night, again unlike the other hotels I visited on my trip. There was one day we were told we would have no hot water from 10am to 7pm, so I avoided going to the beach that day, and another where WiFi and TV were turned off after 10pm, all without compensation. Not what you'd expect from a higher end hotel. I think this could easily be 5 stars if it were friendlier, coffee and water were offered and they could somehow avoid the maintenance issues, or at least offer some form of compensation.

Dear Tony F, Thank you for taking the time to share your feedback regarding your recent stay at Pullman Viña del Mar San Martín. We are delighted to hear that you enjoyed our hotel's prime location and the comfort of our rooms. Your kind words regarding the proximity to Acapulco Beach and the vibrant neighborhood are much appreciated. We sincerely apologize for any inconvenience you encountered during your stay. Our team strives to provide exceptional service, and we regret that your experience did not fully meet your expectations. Your comments regarding the welcome you received and the overall friendliness of our staff are duly noted, and we will use this feedback to enhance our guest interactions moving forward. Regarding the amenities in your room, we understand that having coffee-making facilities and complimentary water beyond the first night can greatly enhance our guests' experience. Currently, our policy provides complimentary water upon check-in, and we appreciate your feedback as we continually assess our offerings to better serve our guests. We regret the inconvenience caused by the maintenance issues you experienced during your stay, such as the hot water outage and the WiFi and TV interruptions. We recognize how these situations can detract from your overall experience, and though we do not offer compensation for such inconveniences, please be assured that we are committed to resolving these maintenance matters to ensure a smoother experience for future guests. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back for an improved experience in the future. Sincerely, Cristián Mera. Deputy Manager. Pullman Viña del Mar San Martín.

Fantastic holiday at the beach.

Tripadvisor 评级 5.0/5

Catarina S Couples - 经 TripAdvisor 认证的评论

My husband and me stayed at the hotel for one week during our winter holiday back home. We spent a few days in Santiago before and after the week in Vina Del Mar. We were very satisfied with our stay. The hotel is at the beach, and just at the main street , which was perfect for us. We like to go for long walks along the beach. The hotel was clean, both our room and the common areas. The staff was very polite and everyone greeted us with hello and good day. Always. The lady who was cleaning our room, madame Solange, was very kind and did a tremendous good work in cleaning our room. We asked for an extra duved the first day, and she fixed it immediately. She even spoke Swedish. Which made us feel good. (Norwegian and Swedish are similar languages.) When there were small problems in our room, the staff came right away. When the the safe didn’t open ( our mistake) and the electric curtain was stuck, they fixed it right away. Most of the staff spoke very well English. The breakfast was large with many healthy choices and they filled up the tables and cleaned after the guest in a very efficient way. We had half pension / half board and ate dinner in the restaurant. The three course dinners were excellent every day. Just like the same quality as on the cruises we have been to. The waiters who served us were professional and very friendly. The only thing to complain about was the gym. It was too small and had too little equipment. We would love to come back. Thank you for a wonderful holiday.

Dear Catarina, Thank you very much for taking the time to share your positive experience at Pullman Vina del Mar San Martín. We are delighted to learn that you and your husband enjoyed a fantastic holiday at our hotel and took full advantage of our prime beach location. It is wonderful to hear that you appreciated the cleanliness of both your room and the common areas, and that our staff made a positive impression on you. We greatly value the dedication of our team, particularly Madame Solange, who strives to provide excellent service to our guests. It is heartening to know that she was able to assist you promptly and made you feel comfortable during your stay. Our staff is indeed trained to respond swiftly to any concerns, and it is reassuring to hear that your issues with the safe and electric curtains were resolved efficiently. We are also pleased that you enjoyed our breakfast offerings and the quality of the half-board dinners. Our culinary team aims to deliver an exceptional dining experience, and your comparison to cruise quality is greatly appreciated. Regarding your feedback about the gym, we understand that space and equipment can sometimes be a concern for our guests. We continually assess our facilities and appreciate your input, as it helps us to enhance our service and amenities for future visitors. Once again, thank you for your kind words and for choosing to stay with us. We would be thrilled to welcome you back for another memorable holiday in the future. Best regards, Cristián Mera. Deputy Manager.

Cute boutique hotel on the beach

Tripadvisor 评级 4.0/5

473shaneg Couples - 经 TripAdvisor 认证的评论

This is a very cute hotel and is in a great location!! The breakfast included was awesome! We had dinner included on two nights, but they only give you one choice (no substitutions). The gym is just okay, but had a nice outdoor area to do yoga. I gave 4 out of 5 due to the poor rooftop bar service on New Year’s Eve. So many people working but waited 30 minutes to get 2 simple drinks. We stood at the bar waiting and waiting. Overall we had a nice stay and I would recommend this hotel.

Dear Shane G, Thank you for taking the time to share your experience at Pullman Vina del Mar San Martín. We are delighted to hear that you found our hotel charming and appreciated our prime location, as well as the breakfast offerings that you enjoyed. We appreciate your feedback regarding the dinner service, specifically the limited menu options. Our intention is to provide a curated dining experience that highlights our culinary team's best offerings. However, we understand that preferences may vary and your input is valuable in helping us enhance our services. Regarding your experience at the rooftop bar on New Year’s Eve, we sincerely apologize for the delay you encountered while waiting for your drinks. It is our goal to provide prompt and efficient service, and we regret that we fell short during your visit. Your observations will be reviewed with our team to ensure improvements are made in the future. We are pleased to know that, despite these challenges, you enjoyed your overall stay and would recommend our hotel. Thank you once again for your constructive comments, and we hope to have the opportunity to welcome you back for an even more delightful experience. Best regards, Cristián Mera. Deputy Manager.

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其他网络用户评价我们的酒店

  • 725 评论 8/10 位置
  • 839 评论 6/10 房间
  • 970 评论 8.2/10 服务
  • 14 评论 8.9/10 上网
  • 449 评论 3.4/10 舒适度
  • 436 评论 7.5/10 早餐
  • 257 评论 6.4/10 清洁度
  • 180 评论 8.6/10 氛围

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