Pearl Valley Hotel by Mantis 4 ดาว

This is a gorgeous property with 2 pools, tennis courts, golf course and a small bar/restaurant plus a much larger bar and restaurant area that was excellent. The rooms were spacious and very well furnished with a large bathroom and a bath with separate walk-in shower. A large balcony with lovely views was also fabulous. Overall, it was lovely, although we were perplexed why there was a full kitchen range and appliances but we were given a letter on arrival saying that none of this was working? It didn't affect us as we didn't intend to cook but it may affect others? The complex has access gate security and that's a bit of a pain to navigate each time you enter, where most places after the initial checks prior to check-in will let you through simply by showing your room key, here each time you re-enter you have to go through the whole process again. Irritating when you're on holiday and want to get on with your day. Another irritation was for some reason getting pool towels here was ridiculously difficult. On our first day, after unpacking etc we wanted to swim and unwind , we went to the smaller pool which was close to our room and asked for pool towels and were told they'd run out but he'd ask for some more....they never came. Day 2 at the larger pool, asked for towels and were told that they don't have them there, we have to get them from reception. So we go back over there, to be told they don't have any either! Gentleman on reception makes a call and 10 minutes later someone turned up with 2 towels. (What about the next guests?) It seems a hotel this big and this nice could easily sort this out? Are they really concerned that guests staying in this calibre of hotel are going to steal some cheap towels? Overall though this is a lovely hotel, with great facilities and a nice restaurant and bar set up and we would both return and recommend.

We really enjoyed our visit to the Pear Valley hotel. Location is good, 45 mins from the airport and 20 mins to the wine farms. We were there to play golf and thoroughly enjoyed the course. Our room was spacious and high quality with a lovely view of water with lots of ducks and birds around. We didn’t experience any of the difficulties mentioned about the gatehouse - entry and exit was easy. The main hotel restaurant has lots of different spaces and the varied menu worked at different times of the day. Breakfast was excellent, , sushi good for snacks or starters and lots of tasty mains. The restaurant staff were very friendly and good at what they do. Overall it was very good and would return for the hotel and the golf.

Loved the apartment we got. Very spacious with plenty of light. Rooms had air conditioning however common sitting area didn’t have air condition. There was a small spare room in the apartment which could have easily fit a washing machine and dryer and been converted to a laundry room. The kitchenette was fully equipped. Bathrooms were clean. Food at the restaurant was very nice and staff very friendly especially Rohan who went out of his way to ensure our food would be served on time to us. Set on a golf course and not far from many of the well known wineries

Third stay over the past few years and will definitely return. The service is top class and facilities are great. The only frustrating part is entry and exit which is both cumbersome and met with unfriendly security personnel who themselves seem confused about the process

The rooms are stunning - clean, well appointed with a full kitchenette, spacious, private, and lovely views. There are plenty of guest facilities to enjoy. We had a very relaxing stay. The hotel is unfortunately let down by the restaurants. We had a really awful dinner on the first night at Back’s, with undercooked, soggy chips and onion rings and thoroughly mediocre burgers. Breakfast at the clubhouse was great on both mornings, but not so for dinner on the second night - the food was okay, but service terribly slow despite being half full. Housekeeping staff could also use a bit of a refresher course on guest privacy. On the first evening, for turndown service, they quickly let themselves in after knocking once, which was very awkward for us - they didn’t even give us a chance to respond. On the morning we left, they were knocking down our door 45 minutes before checkout time despite the “do not disturb” sign on the door. These are just little things, but detract from what would otherwise be a five star experience.