Mantis St Helena 4 つ星

What a nice hotel. The room was exceptional - very colonial and very spacious. The staff were great (in particular Heidi). Everyone was very helpful and charming. There is not a huge amount of choice in Jamestown but this place was great for what we needed.

The staff is very friendly and accommodating. The rooms are luxurious, but a bit anti personal. In my room the carpet was smelling humidity. Comfortable bed and good facilities. I just loved to be so centrally located. There is a nice roof top for drinks with view on the ladder and church roof.

Pete williams writes; Christmas lunch 2024 at yhe mantis was diabolical. After booking a table for 9 for the family, we had a drinks order.one family member ordered a liqueur and after being served was notified the ice block machine was malfunctioning. The buffet meats and vegetables were in short supply and we had to wait around for replenishment. The roast potatoes had completely run out and by the time they reappeared we had consumed our meal. A complaint to the chef brought the response "i cant keep ip with the demand" even thoigh we were still trying to get something/anything on our plates. The final insult when we went to pay(dont know what for, £30 a head) we were told there was 10 off us, and i know 89nobody had brought their imaginary friend. We visited 2 years ago and had a fantastic meal and service. How can standards disentergreat to this degree.

Our recent stay at the Mantis was our fourth which indicates how much we have enjoyed our time there - since unsuccessful stays are not repeated! The staff were delightful, courteous and attentive without being intrusive, the accommodation was clean, tidy and comfortable as always and the menu interesting and varied. We were impressed by the steps being taken to ensure that the hotel is more environmentally aware whilst not adversely affecting it's high standard of service. St Helena is a small island with no near neighbours and whilst its fantastic scenery, history etc. are a great attraction for visitors, its isolation must make the practicalities of running a hotel to this high standard quite a demanding challenge. Our compliments and thanks to all involved in meeting the challenge so successfully.

This is, without question, best hotel facility on St Helena. Not only is the facility excellent, the entire staff, including Jéan Kriel, Etai, and Jay are first class. They went out of their way to meet my needs. When my departure flight was delayed because of weather, they arranged for me to stay an extra day, without charge, and also gave me a meal voucher. This is the only place I would stay if I returned to St Helena.