Nungwi Dreams by Mantis 5 stelle

Thank you for your wonderful feedback regarding your recent stay at Nungwi Dreams by Mantis. We are delighted to hear that you and your husband had an excellent experience and appreciated the cleanliness and hospitality provided by our team. It is heartening to know that Raphael made your stay memorable by sharing the beauty of Zanzibar with you. We also appreciate your acknowledgment of the efforts made to address the noise issue during your visit. Your recommendation means a lot to us, and we look forward to welcoming you back for another enjoyable stay in the future. Warm regards, Nungwi Dreams by Mantis

Thank you for your kind review of Nungwi Dreams by Mantis. We are delighted to hear that you found our location tranquil and enjoyed the nearby beautiful beaches. It is rewarding to know that our team made a positive impression with their attentive and friendly service. We appreciate your feedback regarding the food offerings. Our intention is to provide an authentic local experience through our cuisine, and we understand that preferences may vary. We strive to maintain a balance between local flavors and familiar options, and your comments will be taken into consideration in our ongoing efforts to enhance our dining experience. We are grateful for your high rating and look forward to welcoming you back for another enjoyable stay in the future. Best regards, Nungwi Dreams by Mantis

Thank you for your feedback. I regret to hear that your experience did not meet your expectations regarding service and noise disturbances from nearby construction. Your comments are valuable, and I appreciate you bringing them to our attention. Best regards, Nungwi Dreams by Mantis

Thank you for your candid feedback. I sincerely apologize our resort fell short. We are taking immediate action on three fronts: Food Quality: Launching an urgent audit to fix the F&B standards. Product Standard: Reviewing our marketing to align with the current non-5-star condition. Tidal Limitations: Improving communication and enhancing pool alternatives for a better overall experience. We value your honesty.

Thank you for bringing these serious issues to our attention. We are deeply sorry to hear that your experience did not meet the standards you expect from a five-star hotel. We sincerely apologize for the lack of cleanliness and the discovery of mold and humidity in your initial room. We understand your frustration and are very sorry that we had to move you. It is unacceptable for any guest to find their room in that condition, and we take full responsibility for this failure. We are grateful you brought this to our attention, as it allows us to address these critical issues. Please be assured that we are launching a full inspection of the room and the entire property to identify and resolve any underlying issues. Your feedback is invaluable and will be used to improve our maintenance and housekeeping protocols to prevent this from happening again.