Peppers Salt Resort & Spa Kingscliff bintang 4

Catatan tamu Avis (Peringkat ALL) 4.2/5 3.199 ulasan

Peppers Salt Resort & Spa Kingscliff - Image 1
Peppers Salt Resort & Spa Kingscliff - Image 2
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Deskripsi

Keistimewaan hotel

  • Peppers Salt Resort and Spa has a perfectly maintained tennis courts and equipment for hire.

  • Season Restaurant is the resort's signature onsite restaurant

  • The Spa At Salt is a world-class luxury spa with a range of health and wellness programmes

  • Swim, float, dip in the tropical swimming pool and lush lagoon pool with its own sandy beach

  • Our resort is only 15 minutes from Gold Coast Airport and under 90 minutes from Brisbane

Akomodasi kami

Lokasi hotel

Peppers Salt Resort & Spa Kingscliff

Bells Boulevard
2487 KINGSCLIFF
Australia

GPS:-28.276106, 153.576589

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Hewan peliharaan tidak diperbolehkan
  • Antar-jemput
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

Cove Bar & Poolside Dining

Dine poolside with light meals and refreshments at Cove Bar & Poolside Dining. Choose from our Day Menu of fresh plates and snacks, or Dinner Menu with hearty meals, both available 7 days a week.

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Cari tahu selengkapnya

Peringkat ALL  4.2/5  3.199 ulasan

Peringkat TripAdvisor  4.0/5  4.598 ulasan

Disappointed

Catatan Tripadvisor 1.0/5

Nicole P Couples - Ulasan TripAdvisor tersertifikasi

Room was damp and had an unpleasant odour. Blinds stained, bathroom exhaust fan broken and only one light working. This was reported to reception on day 1 of our 4 day stay. No visit from maintenance or feedback. Extremely disappointing for celebrating birthday and Mother’s Day weekend.

I'm sorry to hear about the issues you experienced during your stay. Your feedback is important to us, and we apologize for any inconvenience caused. We regret that your room did not meet our usual standards and that our response was not prompt or satisfactory. We take cleanliness and maintenance seriously, and we will investigate the concerns you raised to ensure they are addressed promptly. Additionally, we will review our procedures for handling guest reports to prevent similar situations in the future. We understand the importance of special occasions like birthdays and Mother's Day, and we apologize for any disappointment this may have caused you. We hope that you will give us another opportunity to provide you with a more enjoyable and memorable stay.

Did not live up to expectations

Catatan Tripadvisor 3.0/5

MarieClem2504 Ulasan TripAdvisor tersertifikasi

Not impressed. definitely not 4 -5 star accommodation. Needs serious refurbishment. Fire alarm went off at 3am, no instruction panel on doors, people milling around not knowing what to do. Servicing room not included, unless pay an extra fee.

I'm sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we apologize for any inconvenience caused during your stay. We understand your concerns about the need for refurbishment. We are continually working to improve our facilities and will take your feedback into consideration as we plan for future upgrades. Regarding the fire alarm incident, we apologize for any confusion or inconvenience it caused. We take the safety and security of our guests very seriously and will review our procedures to ensure that such incidents are handled more effectively in the future. Regarding room servicing, we apologize for any misunderstanding. We offer different levels of service to accommodate our guests' preferences, and we regret if this was not clearly communicated to you. We appreciate your feedback and hope that you will consider staying with us again so we can provide you with a more enjoyable experience.

Away from the hustle and bustle

Catatan Tripadvisor 3.0/5

MaggiePrentice Couples - Ulasan TripAdvisor tersertifikasi

Overall nice place to stay. Pools very cold. Facilities otherwise would be lovely. Room was tired and not the cleanest. Housekeeping only happened once in our 5 day stay. Tv would Only work on Fox sport. We came away with bites which we have put down to bed bugs. Emailed the hotel over re the bed bugs but have not heard back from them, not surprising as we emailed about three times before our stay inquiring about shuttle service from airport but did not get a reply either. This accommodation could be fantastic with a little more care. Will probably not consider staying again and certainly not the standard one would expect from Luxury Escapes.

Dear Maggie Thank you for sharing your feedback regarding your recent stay at our property. We are pleased to hear that you found our location to be a nice retreat from the hustle and bustle. However, we are truly sorry to learn of the issues you encountered during your stay. We apologize for any discomfort caused by the cold pools and for the cleanliness and maintenance issues in your room. It is disappointing to hear that our housekeeping services did not meet your expectations, and we regret any inconvenience this may have caused. Regarding your concerns about the TV and the bed bugs, we take these matters very seriously. Our team is investigating these issues thoroughly to ensure they are addressed promptly and appropriately. Thank you once again for your feedback. We value your comments and will use them to make improvements to our services. Best Regards Micky Gong Executive Assistant Manager

Not Peppers Standard!

Catatan Tripadvisor 3.0/5

Bedarra61 Couples - Ulasan TripAdvisor tersertifikasi

As a first time stay in Kingscliff, we chose Peppers due to their previous faultless experience at other properties they operate. This sadly was not up to their usual standard.. We had a plunge pool one bedroom apartment that was well appointed however the balcony and the pool area was unkept. The apartment felt tired… the bed was comfortable as was the bathroom facilities… The dining area, Seasons was utilised as our breakfasts were included. What a debacle this experience is! Long queues, inadequate catering, untrained staff. When I commented I was advised there was a large conference in and they had been hit with everyone arriving together… not well organised.. I then discovered that the Restaurant is catering for both Mantra & Peppers as the Mantra dining area is closed… this is a totally unacceptable solution, for starters, there is not enough room for both hotels to seat or feed that amount of people!! Finally, the staff were clearly under pressure and that resulted in less than friendly interactions. I would suggest Management take a good look at the operations of this hotel… Unfortunately i cannot recommend the property due to this experience.

Dear Bedarra61 Thank you for taking the time to share your feedback with us regarding your recent stay at Peppers Kingscliff. We sincerely apologize that your experience did not meet your expectations, especially as a first-time guest with us. We are disappointed to hear about the issues you encountered with the upkeep of your balcony and the pool area, as well as the overall tired feel of the apartment. Your comments regarding the dining experience at Seasons are also concerning, and we apologize for the long queues, inadequate catering, and untrained staff you encountered. We understand how frustrating this must have been, particularly with the explanation provided about the large conference impacting the restaurant's operations. Please be assured that your feedback has been shared with our management team for immediate review and action. We are committed to ensuring that all areas of our property, including our dining services, meet the high standards that our guests expect and deserve. Once again, we apologize for the shortcomings you experienced and thank you for bringing them to our attention. Best Regards Micky Gong Executive Assistant Manager

Wonderful experience

Catatan Tripadvisor 5.0/5

Jeanette2609 Couples - Ulasan TripAdvisor tersertifikasi

Really enjoyable experience. Food was great, especially the buffet breakfast. Great room with a very comfortable bed. Not far from a lot of restaurants. The pool was lovely and inviting and didn’t seem to be ever too crowded even though there was a lot of people staying there.

Dear Jeanette2609 Thank you for taking the time to share your wonderful experience at Peppers Salt Resort & Spa Kingscliff. We are thrilled to hear that you enjoyed your stay with us. It's great to hear that you found our buffet breakfast to your liking and that you enjoyed the comfort of your room, especially the bed. We're also pleased to hear that you found the location convenient, with plenty of restaurants nearby. We're glad you were able to relax and enjoy our pool area. We strive to provide a tranquil environment for all our guests, and we're delighted that you found it inviting. Thank you once again for your feedback. We look forward to welcoming you back for another enjoyable stay. Warm regards, Micky Gong Executive Assistant Manager

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