Peppers Salt Resort & Spa Kingscliff bintang 4

Catatan tamu Avis (Peringkat ALL) 4.2/5 3.148 ulasan

Peppers Salt Resort & Spa Kingscliff - Image 1
Peppers Salt Resort & Spa Kingscliff - Image 2
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Deskripsi

Keistimewaan hotel

  • Peppers Salt Resort and Spa has a perfectly maintained tennis courts and equipment for hire.

  • Season Restaurant is the resort's signature onsite restaurant

  • The Spa At Salt is a world-class luxury spa with a range of health and wellness programmes

  • Swim, float, dip in the tropical swimming pool and lush lagoon pool with its own sandy beach

  • Our resort is only 15 minutes from Gold Coast Airport and under 90 minutes from Brisbane

Akomodasi kami

Lokasi hotel

Peppers Salt Resort & Spa Kingscliff

Bells Boulevard
2487 KINGSCLIFF
Australia

GPS:-28.276106, 153.576589

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Hewan peliharaan tidak diperbolehkan
  • Antar-jemput
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

Cove Bar & Poolside Dining

Dine poolside with light meals and refreshments at Cove Bar & Poolside Dining. Choose from our Day Menu of fresh plates and snacks, or Dinner Menu with hearty meals, both available 7 days a week.

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Cari tahu selengkapnya

Peringkat ALL  4.2/5  3.148 ulasan

Peringkat TripAdvisor  4.0/5  4.601 ulasan

Great Staycation at Peppers Salt Kingscliff

Catatan Tripadvisor 5.0/5

Leo H Couples - Ulasan TripAdvisor tersertifikasi

We had another great stay at Peppers Salt Kingscliff the hotel facilities, accommodation, food offerings, staff and proximity to the beach is great we always enjoy our stays. Walks on the beach watching the whales cruise by, relaxing with a swim before enjoying a delicious dinner by the pool what’s not to love 👏😊

Hi Leo, I am glad to hear you have had a great staycation here at Peppers. Thank you for letting us know that the staff, location, accommodation and food combined are what has made your stay special. I am certainly pleased you had the lucky experience of seeing whales from the beach during your visit. I am also happy to hear this was another great stay for you and I sure hope there is many more just as wonderful to come! See you next time.

Pleasant Mini break at Peppers Kingscliff

Catatan Tripadvisor 4.0/5

Andrew L Ulasan TripAdvisor tersertifikasi

We have stayed many times at Peppers Kingscliff. The location is great and the resort is clean and comfortable so all is good. The resort is okay but it is the beach and other venues outside the resort that keeps us coming back. Peppers Kingscliff is good but do not expect anything exciting.

Hi Andrew, Thank you for leaving us your kind review. We are happy to hear you had a nice mini break here with us at Peppers. We sure do have a lovely Resort and it is in such a beautiful location close to Salt Beach and Salt Village. Please feel more than welcome to visit us again sometime.

We should have stayed home

Catatan Tripadvisor 1.0/5

ucdailoi Ulasan TripAdvisor tersertifikasi

DAY ONE. On arrival, we checked in, were given a piece of paper with our room details on it. As we are in our 70s, we asked if we could get help with our luggage. We were advised that “There are trollies in the car park.” We arrived at the car park, and parked in a disabled spot. Alas! No trollies anywhere. Then we looked at our information and reception had forgotten to write down our room number. We only had the wing number and the floor number. So I phoned reception and asked for our room number. We dragged our heavy luggage through a labyrinth of hallways until we found our room. We entered, dropped our heavy luggage and sat down relieved. We looked around and realised this was the wrong room. This was a hotel room, and we had upgraded to a suite. I tried three times to ring reception, unsuccessfully. So I trudged back to reception, handed in the old key and was reassigned a suite with an apology. We struggled to get our luggage out of both doors. We now trudged to the opposite end of the complex. We passed through reception, where 10 or so people were lined up. The place was obviously understaffed. Finally, we arrived at our lovely suite. In the bathroom I found black mould at the base of the taps. DAY 2 We recuperated from day 1. We rang reception and asked for someone to come up and show us how to use the TV/remote. I had to ring a second time to finally get someone. DAY 3 3.40 AM. We were awakened by the fire alarm. This announcements and noise went on for an eternity. I have PTSD considering and could not get back to sleep.. I thought we may have been offered a free coffee or a drink of some sort in the way of softening the terrible night we experienced. DAY 4 My wife had eventually managed to get back to sleep and rose at 10am.. We decided we should go and have a coffee. It seems that you cannot get a coffee at Peppers until 11.00 am, that's when the pool bar opens. I asked reception where I could get a coffee in-house. My wife was told that the restaurant would make her a coffee, but when she got there she was told that the machine was no longer available as it was being cleaned..If they clean the machine during the day, what do they do at night? We went to a local cafe within a very short walk of Peppers where we found a better tasting coffee at a lower price (Peppers doesnt do themselves any favours) We decided to go for a drive and as we approached the car could see that it was splatter with bird poop. We contacted reception, who told us that the birds are an ongoing problem but to go to the "high vehicle parking" as there is a hose there and we (Us) could wash the bird poop off. When we got down to the hose, we found that the hose had no attachments. They’d been cut off both ends. Now, you may be thinking, he’s a grumpy old bloke who complains about everything. You would be wrong. Whilst we were not expecting 5 Star service at Peppers, we did look forward to a pleasant, relaxing, well-run establishment with perhaps an inkling of pampering. We experienced none of the above.

Dear ucdailoi Thank you for sharing your detailed feedback about your recent stay at Peppers. I sincerely apologize for the numerous issues you encountered, which clearly impacted your experience negatively. Your comments are very important to us as they help us identify areas where we need to improve. I am truly sorry for the inconvenience you faced upon arrival. Our team should have assisted you with your luggage, especially given your request and the availability of trolleys. The mix-up with your room assignment and the missing room number on your check-in information is inexcusable. We will address these lapses with our front desk team to prevent such occurrences in the future. The presence of black mould in the bathroom is unacceptable, and I have already informed our housekeeping department to ensure a thorough inspection and cleaning of all rooms to maintain the highest standards of hygiene. The fire alarm incident and the subsequent disturbance you experienced must have been very stressful, especially given your condition. We regret not offering any form of compensation or acknowledgment to make up for the inconvenience. We will review our procedures to ensure we better support our guests in similar situations. Regarding your difficulty in obtaining a coffee before 11:00 am, this is not the level of service we strive to provide. We are reviewing our operational hours and cleaning schedules to offer more convenient service for our guests. Your feedback about our overall service and your expectations of a pleasant and relaxing stay are noted. We will use your comments to improve our training programs and service standards to ensure that future guests have a more enjoyable experience. Once again, I apologize for the inconvenience you experienced and appreciate your feedback. We hope to have the opportunity to welcome you back and provide you with a better experience. Best Regards Micky Gong Executive Assistant Manager

Disappointed

Catatan Tripadvisor 1.0/5

Nicole P Couples - Ulasan TripAdvisor tersertifikasi

Room was damp and had an unpleasant odour. Blinds stained, bathroom exhaust fan broken and only one light working. This was reported to reception on day 1 of our 4 day stay. No visit from maintenance or feedback. Extremely disappointing for celebrating birthday and Mother’s Day weekend.

I'm sorry to hear about the issues you experienced during your stay. Your feedback is important to us, and we apologize for any inconvenience caused. We regret that your room did not meet our usual standards and that our response was not prompt or satisfactory. We take cleanliness and maintenance seriously, and we will investigate the concerns you raised to ensure they are addressed promptly. Additionally, we will review our procedures for handling guest reports to prevent similar situations in the future. We understand the importance of special occasions like birthdays and Mother's Day, and we apologize for any disappointment this may have caused you. We hope that you will give us another opportunity to provide you with a more enjoyable and memorable stay.

Did not live up to expectations

Catatan Tripadvisor 3.0/5

MarieClem2504 Ulasan TripAdvisor tersertifikasi

Not impressed. definitely not 4 -5 star accommodation. Needs serious refurbishment. Fire alarm went off at 3am, no instruction panel on doors, people milling around not knowing what to do. Servicing room not included, unless pay an extra fee.

I'm sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we apologize for any inconvenience caused during your stay. We understand your concerns about the need for refurbishment. We are continually working to improve our facilities and will take your feedback into consideration as we plan for future upgrades. Regarding the fire alarm incident, we apologize for any confusion or inconvenience it caused. We take the safety and security of our guests very seriously and will review our procedures to ensure that such incidents are handled more effectively in the future. Regarding room servicing, we apologize for any misunderstanding. We offer different levels of service to accommodate our guests' preferences, and we regret if this was not clearly communicated to you. We appreciate your feedback and hope that you will consider staying with us again so we can provide you with a more enjoyable experience.

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