Peppers Salt Resort & Spa Kingscliff

Stayed at Balé (two bed villa) it was excellent. Peppers and Bale are well located and have great access to restaurants, beaches, bars, watersports etc all the ingredients of a good holiday! Kingscliff is really nice as is Cabarita. Kayaking and paddle boarding at Kingscliff were awesome.

A great 5 days. Family of 9 had two suites each of which had two BR and two bathrooms. Sizeable living space and well equipped kitchen in each. Generous decks. Two pools including a nice small one. Dinner by the big pool was very chilled with nIce menu and ok prices. Staff a bit harassed given time of year but friendly. Many restaurants across the road in the Salt village. Lovely beach although surf pretty rough. Breakfast was underwhelming and expensive. Location overall is superb - so chilled compared the nearby Gold Coast. A great experience and we’ll be back next year.

We booked thru Agoda to stay at Peppers on 5/01. After booking we were advised that the event we were attending in the area was in fact on 12/01. I called Peppers to ask if the date could be switched to 12/01 but was advised the change must be implemented via Agoda, and was provided with Agoda's phone. I tried to call them numerous times but-there was so much static on the line I couldn't understand what the operator was saying. I emailed Agoda who replied with some crap msg which I could not respond to because the confirmation number I was provided by Agoda was "invalid". In desperation my husband emailed the General Manager of Peppers this morning requesting the reservation date be moved to the following week to 12/01. (Note the $670 nightly rate had already been deducted from our account.) The General Manager did not respond which indicates, even if he didn't personally see our email, surely he has a deputy who could have responded. CONCLUSION: Peppers at Kingscliff do not value its guests, it is only interested in revenue generated by guests. I won't stay at Peppers Kingscliff again, nor any other Peppers properties. BEWARE!

Good stay in nice quiet location. If you have teens they could get bored as there is not much activities around the hotel. Rooms have all the necessities and overall this is a nice place to chillax. If you’re staying for a week or so, there are no drawers to pack away clothes and the daily room service was not that great. Overall not a bad place to stay

After spending 5 nights at Peppers, overall we enjoyed our holiday but couldn’t help but feel that value for money was coming into question. Whilst the resort and location were really good, it seems that anyone from Mantra (and surrounding areas) can use the pool as there is no security on the gates and no one monitoring. In watching all the Mantra customers walking over to use the Peppers pool from our balcony that over looked the driveway, I felt that we were subsidising all the non Peppers holiday makers whilst having a dreadful outlook. Not great value for money! Peppers also ran out of towels and had limited pool side chairs based on the many ppl visiting. Not a hard problem to solve given my comments above! Pros: -Great pool with nice food/drink service. -Friendly staff -Great location being close to beach with a good selection of restaurants Cons: Pool: - ppl reserving chairs and using portable speakers to the annoyance of everyone else Rooms: - no one should have a room facing the resort entrance/driveway for $1000/night - pool is a “free for all”for anyone in the area