Peppers Cradle Mountain Lodge 4.5 星

客户意见评级 (ALL 评级) 4.3/5 424 评论

Peppers Cradle Mountain Lodge - Image 1
Peppers Cradle Mountain Lodge - Image 2
Peppers Cradle Mountain Lodge - Image 3
Peppers Cradle Mountain Lodge - Image 4
4038 Cradle Mountain Road, 7306 CRADLE MOUNTAIN, 澳大利亚

描述

酒店其他优惠

  • Waldheim Day Spa open to both inhouse and non inhouse guests

  • Easy acess to a number of walking trails

  • Proximity to Cradle Mountain and Dove Lake

  • Proximity to Park Shuttle service

  • Lodge adjacent to the entry of the National Park

我们的客房

酒店位置

Peppers Cradle Mountain Lodge

4038 Cradle Mountain Road
7306 CRADLE MOUNTAIN
澳大利亚

GPS:-41.595125, 145.927998

电话
传真 +61 3 6492 1309

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 餐厅
  • 无线网络
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.3/5  424 评论

TripAdvisor 评级  4.0/5  3,396 评论

客户意见评级 5.0/5

Weiqing Z. 情侣住宿 - 所有已确认评论

酒店位置非常好好，环境优美，房间很舒适，壁炉体验感很好，早餐丰富，附近的餐厅也不错，非常值得推荐

Dear Wei Qing, Thank you for sharing your delightful experience. We are pleased to know that you enjoyed the hotel's location, comfortable rooms, and abundant breakfast. Your recommendation means a lot to us, and we look forward to your next visit! Best regards, Peppers Cradle Mountain Lodge

A wonderful stay in an exceptional location

Tripadvisor 评级 5.0/5

Wander25320825749 经 TripAdvisor 认证的评论

We were very happy with our stay at Cradle Mountain Lodge and stayed in a spa cabin. The cabin was spacious, comfortable and well equipped, with a wood-burning stove, a jacuzzi bath and everything we needed for a relaxing stay. The service throughout was very good – staff were friendly and welcoming, and the food was excellent. The surroundings are truly exceptional, and the lodge is perfectly located for walking and exploring the Cradle Mountain area. I was quite surprised by some of the negative reviews on TripAdvisor. This really is a place to switch off and enjoy nature – if your idea of a holiday is sitting on your phone or watching TV, this may not be for you. If you do want screen time, it’s worth downloading films before you arrive and embracing the remote setting. When we weren’t walking the many well maintained footpaths we enjoyed watching the wildlife on site, the many Pademelons, Echidnas, Wombats and Platypuses. The only downside for us was that the tavern was extremely busy on our second evening. It appears to be very popular with people not staying at the lodge as well, and we couldn’t get a table there. However, we went to the main restaurant without a booking and were pleasantly surprised to be accommodated despite it being busy. The food was delicious and the staff were very helpful. A final bonus was the availability of laundry rooms on site, which was incredibly useful after nearly three weeks of travelling and gave us the chance to catch up on washing. Overall, a fantastic stay in a beautiful location, and we would recommend.

Hi Esther, Thank you for taking the time to share your experience at Peppers Cradle Mountain Lodge. We are delighted to hear that you enjoyed your stay in the spa cabin and found it to be comfortable and well-equipped. It brings us joy to know that our staff's friendly service and the quality of food contributed positively to your experience. We appreciate you're understanding regarding the busyness of our tavern, which can indeed attract both lodge guests and outside visitors. We are glad that you were able to dine at our main restaurant without a reservation and that the staff were able to accommodate you. It is also wonderful to hear that you enjoyed the wildlife and the natural beauty of the surroundings, which truly make our location exceptional. Thank you for your kind recommendation, and we look forward to welcoming you back in the future for another memorable stay.

Great location - awful hospitality

Tripadvisor 评级 2.0/5

Quest10637840032 经 TripAdvisor 认证的评论

Stunning location, absolutely beautiful surroundings… BUT Be aware there is no phone service (well - not Vodafone or Optus), and no wifi in any of the cabins. There’s not even TV’s in the rooms. You can’t check tomorrows weather, book a bus, watch the news, read an email, check your flight, - or post your stunning photos to social media to brag to your mates. Furthermore - they have two TV’s in the main bar -but if you want to watch any live sport before 12 (like the Ashes cricket) you are given a resounding “no” by the Manager. I was not even permitted to watch in reception - where the TV stayed on “random world photographs” mode… What a joke! So thanks for nothing Manager Kim Barnes - who refused all of my reasonable requests to watch my favourite sport… (Not in person mind you - she didn’t leave her office - leaving her lovely staff to pass on the news). My request to watch a TV were not immoral, not illegal, or not even slightly difficult. I was offered no reason - other than Kim refused to use her discretion in order that a long term Diamond guest could enjoy some sport while his wife and friends did some nature walks! Seriously - what the hell has happened to friendly hospitality????

Hi Mark, Thank you for taking the time to share your feedback. I’m sorry to hear there was some confusion during your stay. The resort does not offer in-room televisions or Wi-Fi, and this information is outlined on our website prior to booking. That said, I understand how disappointing it can be if expectations don’t align, and I regret that this was frustrating for you. The team member you spoke with yesterday has only been with us for a few weeks and was doing her best to assist. When you asked for the managers name, she did not realise you believed I was onsite at the time. Unfortunately, I was not on site that morning, which is regrettable, as I would have welcomed the opportunity to speak with you directly and clarify these matters. The television located in reception is for display purposes only and does not provide free-to-air or Foxtel services. The team did offer access to the Tavern from 11:30am, which is when it opens to guests. I’m sorry I wasn’t available in person to explain this at the time and appreciate you bringing your concerns to my attention.

客户意见评级 5.0/5

Zhihao M. 家庭住宿 - 所有已确认评论

就是房间没有网 对于年轻人来说有点难受

尊敬的Zhihao M.， 感谢您分享您的入住体验。我们很高兴您觉得房间温馨。然而，我们理解网络连接对年轻客人的重要性。我们会认真考虑您的反馈，以提升未来的住宿体验。 祝好， Peppers Cradle Mountain Lodge

A very expensive disappointing shabby place

Tripadvisor 评级 1.0/5

Peter H 经 TripAdvisor 认证的评论

To put this in perspective, I'm a Tasmanian guy so well familiar with fair local value. You will not find any good value in this shabby place. Paid $680 inc breakfast for my wife and I. Not a huge rate but was deluded by the tricked up web photos to believe it might be pretty good. Big mistake. Check in was very poor. The staff guy with poor English checked in a European with poor English. Fine. I get the need to help out tourists etc but please don't make me wait for 30 minutes while the staff with language barriers attempt to explain the pros and cons of 5 walking hikes to a guest with language barriers. Please. All I want is to give my details and get my key. Scrappy photocopies of hiking trail maps that look like they were done in 1970 don't help. The room itself is a total joke. No WIFI (ok I can go without) and no TV. Seriously. When quizzed, staff told me it was because people came for a "wilderness experience ". Really. Pouring with rain, 12C and I forgot to pack a book. I did feel sorry for a young family with little kids. One thoughtful staff member suggested they could borrow a set of draughts from the "lodge". Great fun. No TV. No internet coverage. Rain. Draughts. Dodgy room. A wilderness experience I guess is one twist Peppers will put on it. Shabby room, creaking floorboards, stained and torn curtains, blocked flue to a woodheater that isn't safely covered. Top that off with a lousy view of a few mangy man ferns. Breakfast was OK but pretty stingy. Powdered scrambled eggs, half raw fatty bacon sort of standard. All up I honestly and in fairness to Peppers would think $250 would be OK, but not great. For $680 it's a rip. But for its proximity to a national park (which by the way you can't see from the lodge but I did know that) I'd say worth no more than $150 a night.

Hi Peter, Thank you for taking the time to share your experiences during your recent stay at Peppers Cradle Mountain Lodge. We appreciate your feedback and are genuinely sorry to hear that your expectations were not met. I understand your concerns regarding the check-in process and the challenges you faced due to language barriers. We strive for an efficient and welcoming arrival experience, and your feedback will be taken into consideration for improvement. Regarding the accommodation, our intention is to provide a unique wilderness experience, which may not align with every guest's preferences. We acknowledge that amenities such as Wi-Fi and television are important to many and appreciate your perspective on this matter. Additionally, your comments regarding breakfast and room conditions will be shared with our team to ensure we are maintaining our high standards. We recognise the value of the experience we provide and are continuously working to enhance it for our guests. Thank you once again for your feedback, and we hope you will consider staying with us in the future.

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其他网络用户评价我们的酒店

  • 753 评论 9.4/10 位置
  • 918 评论 6.6/10 房间
  • 609 评论 6.8/10 服务
  • 196 评论 3.4/10 上网
  • 565 评论 5.7/10 食物
  • 317 评论 3.6/10 性价比
  • 291 评论 6.6/10 早餐
  • 152 评论 7/10 清洁度

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