Peppers Cradle Mountain Lodge 4,5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.3/5 Отзывов: 448

Гарантия
лучшей цены
Peppers Cradle Mountain Lodge - Image 1
Peppers Cradle Mountain Lodge - Image 2
Peppers Cradle Mountain Lodge - Image 3
Peppers Cradle Mountain Lodge - Image 4
4038 Cradle Mountain Road, 7306 CRADLE MOUNTAIN, Австралия

Описание

Особенности отеля

  • Waldheim Day Spa open to both inhouse and non inhouse guests

  • Easy acess to a number of walking trails

  • Proximity to Cradle Mountain and Dove Lake

  • Proximity to Park Shuttle service

  • Lodge adjacent to the entry of the National Park

Наши номера

Расположение отеля

Peppers Cradle Mountain Lodge

4038 Cradle Mountain Road
7306 CRADLE MOUNTAIN
Австралия

GPS:-41.595125, 145.927998

Телефон
Факс +61 3 6492 1309

Гостиничные услуги

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При отеле
  • Парковка
  • Ресторан
  • Wi-Fi
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.3/5  Отзывов: 448

Рейтинг TripAdvisor  4.0/5  Отзывов: 3 398

Bad Experience in Cradle Mountain

Примечание: Tripadvisor 2.0/5

MauriceHoo Реальные отзывы TripAdvisor

The hotel is badly managed. It is severely understaffed. Every meal is a 30 to 40 minute wait (for a lunch where the Tavern was not crowded at all it was a 50-minute wait) and it was just a huge waste of everyone’s time. It appears they hire a lot of temp staff from other countries (maybe in Australia on a working holiday visa?) and they try to be helpful but are not experienced. If you take into account the price of this hotel, which is higher than many of its competitors in the region, this level of service is really unacceptable.

DON’T DO IT!!!! 5 Star pricing, 2 star delivery.

Примечание: Tripadvisor 1.0/5

BevanMelb Реальные отзывы TripAdvisor

If you have read any of the previous reviews, this one will be no different - and yet the management of the hotel continue to make excuses instead of taking any real action! Granted, we stayed at perhaps the busiest time of the year, meaning we paid over $900 per night - however what we received in terms of delivery from this ‘motel’ was worth less than $200. They have no right to charge this amount of money, no matter the time of the year. The ONLY good thing about this ‘motel’ is the location - it is incredibly convenient for getting to the start of the walking trails. From there, everything is appalling. The welcome at the front desk was icy! I think she felt she was doing us a favor by checking us in. Then you get to the room - if the complete lack of investment in maintenance of the property was not completely evident from the main building (timbers rotting, bird droppings everywhere, furniture scratched and falling apart etc.), it sure is from the exterior of the cabins. Then inside we found no WiFi, no air-conditioning and no TV. The excuse for this from management is that they are offering an outback retreat, but I’m sorry, for $900 a night, I want the option of having a cool bedroom to sleep in and some entertainment when it is raining outside and I can’t leave my room!! And then, because we are in the middle of nowhere and there aren’t any other options, we eat at the Tavern - the icy lady at reception told us that they were quiet and there would be no issue getting a table. We arrived at 6.30pm and got the last table - from there it was mayhem with dozens of guests aimlessly wandering around looking for somewhere, anywhere, to sit and eat before the kitchen closed at 8pm. All of this was happening while my husband was standing in the queue to order drinks and food for almost 20 minutes. And I use the word food lightly - they deep fried almost everything! My strong advice to everyone is DON’T STAY HERE - find anywhere else!! Management need to bring some love and care back to this property before it is even worth $300/ night - it is decades away from being worth the $900 we paid!

A wonderful stay in an exceptional location

Примечание: Tripadvisor 5.0/5

Wander25320825749 Реальные отзывы TripAdvisor

We were very happy with our stay at Cradle Mountain Lodge and stayed in a spa cabin. The cabin was spacious, comfortable and well equipped, with a wood-burning stove, a jacuzzi bath and everything we needed for a relaxing stay. The service throughout was very good – staff were friendly and welcoming, and the food was excellent. The surroundings are truly exceptional, and the lodge is perfectly located for walking and exploring the Cradle Mountain area. I was quite surprised by some of the negative reviews on TripAdvisor. This really is a place to switch off and enjoy nature – if your idea of a holiday is sitting on your phone or watching TV, this may not be for you. If you do want screen time, it’s worth downloading films before you arrive and embracing the remote setting. When we weren’t walking the many well maintained footpaths we enjoyed watching the wildlife on site, the many Pademelons, Echidnas, Wombats and Platypuses. The only downside for us was that the tavern was extremely busy on our second evening. It appears to be very popular with people not staying at the lodge as well, and we couldn’t get a table there. However, we went to the main restaurant without a booking and were pleasantly surprised to be accommodated despite it being busy. The food was delicious and the staff were very helpful. A final bonus was the availability of laundry rooms on site, which was incredibly useful after nearly three weeks of travelling and gave us the chance to catch up on washing. Overall, a fantastic stay in a beautiful location, and we would recommend.

Hi Esther, Thank you for taking the time to share your experience at Peppers Cradle Mountain Lodge. We are delighted to hear that you enjoyed your stay in the spa cabin and found it to be comfortable and well-equipped. It brings us joy to know that our staff's friendly service and the quality of food contributed positively to your experience. We appreciate you're understanding regarding the busyness of our tavern, which can indeed attract both lodge guests and outside visitors. We are glad that you were able to dine at our main restaurant without a reservation and that the staff were able to accommodate you. It is also wonderful to hear that you enjoyed the wildlife and the natural beauty of the surroundings, which truly make our location exceptional. Thank you for your kind recommendation, and we look forward to welcoming you back in the future for another memorable stay.

Great location - awful hospitality

Примечание: Tripadvisor 2.0/5

Quest10637840032 Реальные отзывы TripAdvisor

Stunning location, absolutely beautiful surroundings… BUT Be aware there is no phone service (well - not Vodafone or Optus), and no wifi in any of the cabins. There’s not even TV’s in the rooms. You can’t check tomorrows weather, book a bus, watch the news, read an email, check your flight, - or post your stunning photos to social media to brag to your mates. Furthermore - they have two TV’s in the main bar -but if you want to watch any live sport before 12 (like the Ashes cricket) you are given a resounding “no” by the Manager. I was not even permitted to watch in reception - where the TV stayed on “random world photographs” mode… What a joke! So thanks for nothing Manager Kim Barnes - who refused all of my reasonable requests to watch my favourite sport… (Not in person mind you - she didn’t leave her office - leaving her lovely staff to pass on the news). My request to watch a TV were not immoral, not illegal, or not even slightly difficult. I was offered no reason - other than Kim refused to use her discretion in order that a long term Diamond guest could enjoy some sport while his wife and friends did some nature walks! Seriously - what the hell has happened to friendly hospitality????

Hi Mark, Thank you for taking the time to share your feedback. I’m sorry to hear there was some confusion during your stay. The resort does not offer in-room televisions or Wi-Fi, and this information is outlined on our website prior to booking. That said, I understand how disappointing it can be if expectations don’t align, and I regret that this was frustrating for you. The team member you spoke with yesterday has only been with us for a few weeks and was doing her best to assist. When you asked for the managers name, she did not realise you believed I was onsite at the time. Unfortunately, I was not on site that morning, which is regrettable, as I would have welcomed the opportunity to speak with you directly and clarify these matters. The television located in reception is for display purposes only and does not provide free-to-air or Foxtel services. The team did offer access to the Tavern from 11:30am, which is when it opens to guests. I’m sorry I wasn’t available in person to explain this at the time and appreciate you bringing your concerns to my attention.

A very expensive disappointing shabby place

Примечание: Tripadvisor 1.0/5

Peter H Реальные отзывы TripAdvisor

To put this in perspective, I'm a Tasmanian guy so well familiar with fair local value. You will not find any good value in this shabby place. Paid $680 inc breakfast for my wife and I. Not a huge rate but was deluded by the tricked up web photos to believe it might be pretty good. Big mistake. Check in was very poor. The staff guy with poor English checked in a European with poor English. Fine. I get the need to help out tourists etc but please don't make me wait for 30 minutes while the staff with language barriers attempt to explain the pros and cons of 5 walking hikes to a guest with language barriers. Please. All I want is to give my details and get my key. Scrappy photocopies of hiking trail maps that look like they were done in 1970 don't help. The room itself is a total joke. No WIFI (ok I can go without) and no TV. Seriously. When quizzed, staff told me it was because people came for a "wilderness experience ". Really. Pouring with rain, 12C and I forgot to pack a book. I did feel sorry for a young family with little kids. One thoughtful staff member suggested they could borrow a set of draughts from the "lodge". Great fun. No TV. No internet coverage. Rain. Draughts. Dodgy room. A wilderness experience I guess is one twist Peppers will put on it. Shabby room, creaking floorboards, stained and torn curtains, blocked flue to a woodheater that isn't safely covered. Top that off with a lousy view of a few mangy man ferns. Breakfast was OK but pretty stingy. Powdered scrambled eggs, half raw fatty bacon sort of standard. All up I honestly and in fairness to Peppers would think $250 would be OK, but not great. For $680 it's a rip. But for its proximity to a national park (which by the way you can't see from the lodge but I did know that) I'd say worth no more than $150 a night.

Hi Peter, Thank you for taking the time to share your experiences during your recent stay at Peppers Cradle Mountain Lodge. We appreciate your feedback and are genuinely sorry to hear that your expectations were not met. I understand your concerns regarding the check-in process and the challenges you faced due to language barriers. We strive for an efficient and welcoming arrival experience, and your feedback will be taken into consideration for improvement. Regarding the accommodation, our intention is to provide a unique wilderness experience, which may not align with every guest's preferences. We acknowledge that amenities such as Wi-Fi and television are important to many and appreciate your perspective on this matter. Additionally, your comments regarding breakfast and room conditions will be shared with our team to ensure we are maintaining our high standards. We recognise the value of the experience we provide and are continuously working to enhance it for our guests. Thank you once again for your feedback, and we hope you will consider staying with us in the future.

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