Peppers Cradle Mountain Lodge 4.5 星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 368 件のレビュー

Peppers Cradle Mountain Lodge - Image 1
Peppers Cradle Mountain Lodge - Image 2
Peppers Cradle Mountain Lodge - Image 3
Peppers Cradle Mountain Lodge - Image 4
4038 Cradle Mountain Road, 7306 CRADLE MOUNTAIN, オーストラリア

説明

ホテルのその他の情報

  • Waldheim Day Spa open to both inhouse and non inhouse guests

  • Easy acess to a number of walking trails

  • Proximity to Cradle Mountain and Dove Lake

  • Proximity to Park Shuttle service

  • Lodge adjacent to the entry of the National Park

当ホテルの客室

ホテル所在地

Peppers Cradle Mountain Lodge

4038 Cradle Mountain Road
7306 CRADLE MOUNTAIN
オーストラリア

GPS:-41.595125, 145.927998

電話番号
ファックス +61 3 6492 1309

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • レストラン
  • Wifi
  • 朝食
  • バー
  • 会議室
  • 全館禁煙

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  368 件のレビュー

トリップアドバイザーの評価  4.0/5  3,393 件のレビュー

Beautiful location but hotel needs revamp

トリップアドバイザーの評価 3.0/5

SamuelWhiskers トリップアドバイザー認証口コミ

The highlight of our trip to Cradle Mountain Lodge was a private guided walk around Crater Lake with Stan, the activities manager. We learnt so much about local fauna and flora as well as local history. Highly recommended! We also very much enjoyed our hot stone massages at the spa where the lovely Senna made us feel very nurtured. On a less positive note this is not a luxury destination, the facilities in the rooms definitely do not warrant the hefty price tag (no internet, no central heating, worn furnishings). The staff were friendly but seemed to lack training, service was chaotic at times. Food was average and very expensive (minimum spend of $105 per head in the Highland restaurant, not including drinks).

Hi Samuel, Thank you for sharing your feedback regarding your recent stay at Peppers Cradle Mountain Lodge. We are pleased to hear that you enjoyed the private guided walk with Stan and your hot stone massages with Senna. It is always gratifying to know that our guests appreciate the natural beauty and the dedicated service provided by our team. However, we acknowledge your concerns regarding the accommodation facilities and the level of service you experienced. While our lodge aims to offer a unique experience reflective of its natural surroundings, we understand that expectations for luxury can vary. We take your comments about staff training and service seriously and will continue to focus on enhancing our guest experience. Regarding your dining experience, our Highland Restaurant offers a curated menu that reflects local produce, and we appreciate your feedback on pricing and quality as we strive to meet our guests' expectations. We value your insights and hope to have the opportunity to welcome you back in the future.

Overpriced. Under delivered. Location the only good thing.

トリップアドバイザーの評価 2.0/5

Robyn C トリップアドバイザー認証口コミ

Massively overpriced for what’s on offer. Old and tired accommodation. Poor service and dreadful food. The public Tavern was okay. Pizza was good. Room rate should be around $250 a night. Breakfast was powered eggs and sandwich loaf white bread. Like being on school camp.

Hi Robyn, Thank you for sharing your thoughts with us. We’re genuinely sorry to hear that your stay didn’t meet expectations. This isn’t the experience we aim to provide, and we appreciate you highlighting the areas that fell short. While it’s great to know you enjoyed the Tavern and the pizza, we’re disappointed that other aspects of your visit missed the mark. Your comments about the accommodation, service, and breakfast options have been shared with the relevant teams so we can address them directly.

お客さまの声 4.0/5

Shigeo H. カップル - 確認済みレビュー すべて

食器が汚れていた ポットに前に泊まった人の水が残ったままだった

Dear H., Thank you very much for your recent stay. I sincerely apologise for your comments regarding the cleanliness of the dishes and pots. We will review our cleaning standards and strive to provide better service. We look forward to your continued patronage of Peppers Cradle Mountain Lodge. Peppers Cradle Mountain Lodge

Great location and wilderness feel, but you’re mostly paying for the setting

トリップアドバイザーの評価 4.0/5

krawner トリップアドバイザー認証口コミ

Cradle Mountain Lodge is all about location. It’s conveniently within walking distance (about 5 minutes) of the Interpretation Centre / Ranger Station shuttle pick-up, and right on the Enchanted Walk (a 20-minute, 1.1 km boardwalk stroll) where you might spot pademelons or even a wombat if you’re lucky. The lodge also overlooks a pretty pond and feels very much immersed in nature. We stayed in a Pencil Pine Chalet Cabin, which was cozy with two armchairs facing a gas fireplace, a small fridge, Nespresso machine, kettle, and a complimentary bottle of wine. Cellular service worked fine, but there was no Wi-Fi in the room (only available at main reception). The cabin walls were thin, and unfortunately, we could hear a baby crying through the night. Of note, the pipes can freeze, leaving no hot water in the morning. It would have been nice if staff had warned us about this in advance. The hotel can sell you a combined 24-hour visitor pass and shuttle ticket for $30 AUD per person, but if you’re staying more than a day or visiting other national parks, it’s cheaper to buy from the Visitor Centre instead: Vehicle pass: $95 AUD (covers up to 8 people for 2 months) Shuttle pass: $15 AUD per person for 3 days (kids under 18 ride free but still need a park pass) Note that neither the Ranger Centre nor the shuttle itself sells tickets or passes. We did several walks. Dove Lake Circuit, Ronny Creek to Waldheim to Dove Lake, and the Marion Lookout Walk. The Ronny Creek area in the late afternoon gave us the best chance to see wombats, and the Marion Lookout trail was the most scenic (can start from either Ronny Creek or Dove Lake shuttle stop). Breakfast was good with plenty of hot and cold options, but lunch and dinner choices were limited. The Highland Restaurant was overpriced and underwhelming (reservations required), while the Tavern Bar had better food but was still expensive. Overall, this is the best-located hotel at Cradle Mountain to be right in the wilderness and within easy reach of the shuttle system. If you value convenience and a nature-immersive experience, it’s worth it, but know you’re paying a premium mainly for the location and atmosphere.

Hi Krawner, Thank you so much for taking the time to share such a detailed review. It’s wonderful to hear you enjoyed the beautiful location and the chance to experience the wildlife and walking tracks right from the lodge. We appreciate your feedback regarding the cabin noise, hot water, and dining options, it’s very helpful and will be shared with our team as we continue to make improvements. I’m glad you were able to make the most of your time exploring Cradle Mountain and hope we can welcome you back again in the future for another visit immersed in nature.

お客さまの声 4.5/5

Hazuki N. 一人 - 確認済みレビュー すべて

ホテル周辺で野生動物を観察できる好立地で、ホテルも清潔でおしゃれ、設備等大変満足です。 寒い時期に行ったため暖炉風ヒーターの暖かさは大変ありがたく、部屋の入り口も二重構造なので終始快適でした。 シャトルバスの乗り場もすぐ近くなので移動も簡単です。 今回レストランは利用せず持ち込み食料だったため、レストランについては評価しません。

Thank you, Hazuki

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 743 件のレビュー 9.5/10 ロケーション
  • 906 件のレビュー 6.7/10 客室
  • 588 件のレビュー 6.6/10 サービス
  • 194 件のレビュー 3.3/10 インターネット
  • 561 件のレビュー 5.4/10 料理
  • 316 件のレビュー 3.7/10 お値打ち度
  • 294 件のレビュー 6.5/10 朝食
  • 154 件のレビュー 7.2/10 清潔さ

Powered by Trustyou

周辺の他の施設

Novotel Devonport 4.5 星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 (3403 件のレビュー)

At 58.854 km

ホテルを表示
Cradle Mountainのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。