Peppers Cradle Mountain Lodge 4.5 星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 436 件のレビュー

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Peppers Cradle Mountain Lodge - Image 1
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4038 Cradle Mountain Road, 7306 CRADLE MOUNTAIN, オーストラリア

説明

ホテルのその他の情報

  • Waldheim Day Spa open to both inhouse and non inhouse guests

  • Easy acess to a number of walking trails

  • Proximity to Cradle Mountain and Dove Lake

  • Proximity to Park Shuttle service

  • Lodge adjacent to the entry of the National Park

当ホテルの客室

ホテル所在地

Peppers Cradle Mountain Lodge

4038 Cradle Mountain Road
7306 CRADLE MOUNTAIN
オーストラリア

GPS:-41.595125, 145.927998

電話番号
ファックス +61 3 6492 1309

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • レストラン
  • Wifi
  • 朝食
  • バー
  • 会議室
  • 全館禁煙

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  436 件のレビュー

トリップアドバイザーの評価  4.0/5  3,397 件のレビュー

DON’T DO IT!!!! 5 Star pricing, 2 star delivery.

トリップアドバイザーの評価 1.0/5

BevanMelb トリップアドバイザー認証口コミ

If you have read any of the previous reviews, this one will be no different - and yet the management of the hotel continue to make excuses instead of taking any real action! Granted, we stayed at perhaps the busiest time of the year, meaning we paid over $900 per night - however what we received in terms of delivery from this ‘motel’ was worth less than $200. They have no right to charge this amount of money, no matter the time of the year. The ONLY good thing about this ‘motel’ is the location - it is incredibly convenient for getting to the start of the walking trails. From there, everything is appalling. The welcome at the front desk was icy! I think she felt she was doing us a favor by checking us in. Then you get to the room - if the complete lack of investment in maintenance of the property was not completely evident from the main building (timbers rotting, bird droppings everywhere, furniture scratched and falling apart etc.), it sure is from the exterior of the cabins. Then inside we found no WiFi, no air-conditioning and no TV. The excuse for this from management is that they are offering an outback retreat, but I’m sorry, for $900 a night, I want the option of having a cool bedroom to sleep in and some entertainment when it is raining outside and I can’t leave my room!! And then, because we are in the middle of nowhere and there aren’t any other options, we eat at the Tavern - the icy lady at reception told us that they were quiet and there would be no issue getting a table. We arrived at 6.30pm and got the last table - from there it was mayhem with dozens of guests aimlessly wandering around looking for somewhere, anywhere, to sit and eat before the kitchen closed at 8pm. All of this was happening while my husband was standing in the queue to order drinks and food for almost 20 minutes. And I use the word food lightly - they deep fried almost everything! My strong advice to everyone is DON’T STAY HERE - find anywhere else!! Management need to bring some love and care back to this property before it is even worth $300/ night - it is decades away from being worth the $900 we paid!

A wonderful stay in an exceptional location

トリップアドバイザーの評価 5.0/5

Wander25320825749 トリップアドバイザー認証口コミ

We were very happy with our stay at Cradle Mountain Lodge and stayed in a spa cabin. The cabin was spacious, comfortable and well equipped, with a wood-burning stove, a jacuzzi bath and everything we needed for a relaxing stay. The service throughout was very good – staff were friendly and welcoming, and the food was excellent. The surroundings are truly exceptional, and the lodge is perfectly located for walking and exploring the Cradle Mountain area. I was quite surprised by some of the negative reviews on TripAdvisor. This really is a place to switch off and enjoy nature – if your idea of a holiday is sitting on your phone or watching TV, this may not be for you. If you do want screen time, it’s worth downloading films before you arrive and embracing the remote setting. When we weren’t walking the many well maintained footpaths we enjoyed watching the wildlife on site, the many Pademelons, Echidnas, Wombats and Platypuses. The only downside for us was that the tavern was extremely busy on our second evening. It appears to be very popular with people not staying at the lodge as well, and we couldn’t get a table there. However, we went to the main restaurant without a booking and were pleasantly surprised to be accommodated despite it being busy. The food was delicious and the staff were very helpful. A final bonus was the availability of laundry rooms on site, which was incredibly useful after nearly three weeks of travelling and gave us the chance to catch up on washing. Overall, a fantastic stay in a beautiful location, and we would recommend.

Hi Esther, Thank you for taking the time to share your experience at Peppers Cradle Mountain Lodge. We are delighted to hear that you enjoyed your stay in the spa cabin and found it to be comfortable and well-equipped. It brings us joy to know that our staff's friendly service and the quality of food contributed positively to your experience. We appreciate you're understanding regarding the busyness of our tavern, which can indeed attract both lodge guests and outside visitors. We are glad that you were able to dine at our main restaurant without a reservation and that the staff were able to accommodate you. It is also wonderful to hear that you enjoyed the wildlife and the natural beauty of the surroundings, which truly make our location exceptional. Thank you for your kind recommendation, and we look forward to welcoming you back in the future for another memorable stay.

お客さまの声 5.0/5

Makoto M. ご友人 - 確認済みレビュー すべて

食事、立地、施設、雰囲気どれをとっても最高でした

Dear Mikoto M., We are very pleased to hear that you were satisfied with your stay. Thank you very much for your kind words regarding the meals, location, facilities, and atmosphere. We will continue to strive to provide even better service in the future. Sincerely, Peppers Cradle Mountain Lodge

Great location - awful hospitality

トリップアドバイザーの評価 2.0/5

Quest10637840032 トリップアドバイザー認証口コミ

Stunning location, absolutely beautiful surroundings… BUT Be aware there is no phone service (well - not Vodafone or Optus), and no wifi in any of the cabins. There’s not even TV’s in the rooms. You can’t check tomorrows weather, book a bus, watch the news, read an email, check your flight, - or post your stunning photos to social media to brag to your mates. Furthermore - they have two TV’s in the main bar -but if you want to watch any live sport before 12 (like the Ashes cricket) you are given a resounding “no” by the Manager. I was not even permitted to watch in reception - where the TV stayed on “random world photographs” mode… What a joke! So thanks for nothing Manager Kim Barnes - who refused all of my reasonable requests to watch my favourite sport… (Not in person mind you - she didn’t leave her office - leaving her lovely staff to pass on the news). My request to watch a TV were not immoral, not illegal, or not even slightly difficult. I was offered no reason - other than Kim refused to use her discretion in order that a long term Diamond guest could enjoy some sport while his wife and friends did some nature walks! Seriously - what the hell has happened to friendly hospitality????

Hi Mark, Thank you for taking the time to share your feedback. I’m sorry to hear there was some confusion during your stay. The resort does not offer in-room televisions or Wi-Fi, and this information is outlined on our website prior to booking. That said, I understand how disappointing it can be if expectations don’t align, and I regret that this was frustrating for you. The team member you spoke with yesterday has only been with us for a few weeks and was doing her best to assist. When you asked for the managers name, she did not realise you believed I was onsite at the time. Unfortunately, I was not on site that morning, which is regrettable, as I would have welcomed the opportunity to speak with you directly and clarify these matters. The television located in reception is for display purposes only and does not provide free-to-air or Foxtel services. The team did offer access to the Tavern from 11:30am, which is when it opens to guests. I’m sorry I wasn’t available in person to explain this at the time and appreciate you bringing your concerns to my attention.

お客さまの声 4.5/5

Hiroyuki A. ファミリー - 確認済みレビュー すべて

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