マントラ オン ザ エスプラネード - ダーウィン 3 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.6/5 760 件のレビュー

マントラ オン ザ エスプラネード - ダーウィン - Image 1
マントラ オン ザ エスプラネード - ダーウィン - Image 2
マントラ オン ザ エスプラネード - ダーウィン - Image 3
マントラ オン ザ エスプラネード - ダーウィン - Image 4
88 The Esplanade, 800 ダーウィン, オーストラリア

説明

ホテルのその他の情報

  • エスプラネードに立地、港を眺望

  • 通常のホテルルームとアパートメントスタイルの客室

  • 屋外プール、市街地に近接

  • 主要なアトラクションへの片道送迎サービス(ホテル発)

  • ダーウィンコンベンションセンターに近接

当ホテルの客室

ホテル所在地

マントラ オン ザ エスプラネード - ダーウィン

88 The Esplanade
800 ダーウィン
オーストラリア

GPS:-12.463172, 130.838528

電話番号
ファックス +61 8 8943 4388

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • Wifi
  • エアコン
  • 全館禁煙

プール

Make the most of the warm Darwin weather during your stay and soak up the tropical heat poolside at our refreshing outdoor pool.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.6/5  760 件のレビュー

トリップアドバイザーの評価  3.9/5  2,515 件のレビュー

Good but not great

トリップアドバイザーの評価 4.0/5

AussieHolidays トリップアドバイザー認証口コミ

Our experience was better than most other recent reviews. Great location. Good clean, spacious and quiet room. Efficient service. Yes, the decor is dated and the ground floor reception area is a bit of a wasteland. The breakfast service available is not very enticing, but good eateries are nearby. Parking is available onsite and a pool is on the premises. In short a good, but not great accommodation option, in a fabulous location.

Dear AussieHoidays, Thank you for your review. We are glad that you had a good stay with us and understand that there are some things that need to be improved to make the stay great. We are hoping to have a refurbishment sooner than later so as to improve the guest experience. We hope to welcoming you again soon. Sincerely, Terence

Stay away

トリップアドバイザーの評価 2.0/5

Alia H トリップアドバイザー認証口コミ

Don't go here. No restaurant, no cleaning unless you stay more than 7 days so u have to wash your own towels & own dishes. Staff are not helpful, the place is tired & old

Dear 402aliah, Thank you for taking the time to share your feedback. I am very sorry to hear that your experience did not meet expectations. I regret that our service model, which provides housekeeping for stays of seven nights or more, was not made clearer to you in advance. I understand how this may have caused inconvenience, and I will ensure that our communication around this is improved. I also apologise that you did not find our team as helpful as they should have been, and that the overall condition of the property fell short of your expectations. Please be assured that your comments are taken seriously and will be shared with both our service and maintenance teams for immediate follow-up. We hope to have the opportunity in the future to welcome you back and provide a more comfortable and positive experience. Sincerely, Terence

WHAT IS ADVERTISED IS NOT WHAT YOU GET

トリップアドバイザーの評価 1.0/5

Peter W トリップアドバイザー認証口コミ

After 4 emails and still no response from the management team at Mantra Esplanarde Darwin as promised I am still waiting. I had booked a 3 bedroom apartment, 6 months in advance for our stay on the 5th and 6th August 2025, because the views were so spectactular as per the advertisement. We did not need a 3 bedroom apartment as there was just the 2 of us but i wanted to have a special room with spectactular views to surprise my husband for our 40th wedding anniversary celebration but what we got was not what was advertised. We got a room on the first floor with a view of the carpark. To say I was disappointed is an understatement as i had paid $1242 for 2 nights, way over my budget, but i wanted this to be special to celebrate our anniversary and I know my husband loves a great view. I immediately went down to the reception and voiced my disappointment, that this was not the room thet i booked, as per the advertisement, and i was told that the hotel was full and there were no other rooms available but she would pass on the message to the team leader and would recieve a phone call on the same day, That phone call never happened. Since then I have emailse on 4 occasions and have not recieved any response or offer of compensation. I am a loyal gold Accor member and use Mantra on most of our holidays. I feel bitterly disappointed in Mantra Esplanarde Darwin in the apparant lack of interest in resolving this matter for a loyal customer.

Dear Peter, Thank you for taking the time to share your feedback. We sincerely apologise that your recent stay with us at Mantra on the Esplanade did not meet your expectations, and that your special occasion was impacted in this way. It is disappointing to hear that your concerns were not addressed in a timely manner and that communication from our team fell short. This is not the level of service we strive to provide, particularly for our loyal Gold Accor members. I am currently away but have asked Dolly, our Rooms Division Manager, to contact you regarding this matter. Once again, we apologise for the disappointment and thank you for bringing this to my attention. Your feedback is invaluable to improving our service. Sincerely, Terence

Maintenance required on this Hotel for health of clients.

トリップアドバイザーの評価 1.0/5

Navigator48202476071 Couples - トリップアドバイザー認証口コミ

I have tried Email to make you aware of room but with no response so I write this review. I am writing to make you aware of the state of room 119 The Mantra Esplanade Darwin. We stayed one night the cleanliness of the room was unacceptable. First. It smelt damp and musty. To the point that we left our room door open to the corridor when possible. Secondly. The exhaust fan in the bathroom was so filled with dirt, fluff, mould that it can hardly turn, resulting in very poor ventilation of the bathroom. It needs to be replaced. Thirdly. The air conditioner vent to the room was filthy with Black Mould so we didn’t use it. These things are deep clean issues and your cleaner would not have the time or expertise to do it. You need some serious maintenance done on this hotel regarding Smell, Mould and ventilation.

Dear Navigator48202476071, Thank you for taking the time to share your feedback regarding your recent stay at Mantra on the Esplanade Darwin. We sincerely apologise that the condition of your room did not meet your expectations and for the discomfort this caused during your stay. The issues you have described regarding cleanliness, ventilation, and mould are taken very seriously. This is not the standard of service or quality we aim to provide, and I regret that your attempts to contact us beforehand did not receive a response. I have shared your concerns with our maintenance manager and rooms division manager to ensure immediate inspection and rectification of the matters raised. We hope to have the chance to welcoming you again in future for a much-improved experience. Sincerely, Terence

Do not book

トリップアドバイザーの評価 1.0/5

Mark P トリップアドバイザー認証口コミ

Very very tired, a/c is sub standard and noisy , bathroom v poor condition, pipe noises or a/C squeal kept us up at night. Stay away.

Dear K7417LRmarkp, We deeply apologise your stay did not meet expectations and for the discomfort caused by the air conditioning and bathroom issues. We completely understand the frustration this caused and appreciate you sharing your feedback, which has been passed to our team for improvement. We hope to have the opportunity to welcoming you again in future for a much-improved experience. Sincerely, Terence

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 123 件のレビュー 2.7/10 雰囲気

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周辺の他の施設

ダーウィンのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。