Mantra 鳄鱼俱乐部艾尔利海滩度假村 3 星

客户意见评级 (ALL 评级) 4.0/5 1,121 评论

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Mantra 鳄鱼俱乐部艾尔利海滩度假村 - Image 1
Mantra 鳄鱼俱乐部艾尔利海滩度假村 - Image 2
Mantra 鳄鱼俱乐部艾尔利海滩度假村 - Image 3
Mantra 鳄鱼俱乐部艾尔利海滩度假村 - Image 4
240 Shute Harbour Road, Cannonvale, 4802 艾尔利海滩, 澳大利亚

描述

酒店其他优惠

  • 酒店靠近大海和艾尔利海滩栈道。

  • 24 小时接待处

  • 酒店内部餐厅和酒吧

  • 泻湖泳池和健身房

  • 丰富的免费停车位

我们的客房

酒店位置

Mantra 鳄鱼俱乐部艾尔利海滩度假村

240 Shute Harbour Road, Cannonvale
4802 艾尔利海滩
澳大利亚

GPS:-20.27504, 148.703524

电话
传真 +61 7 4946 6594

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 穿梭巴士
  • 餐厅
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 会议室
  • 100% 无烟酒店

Club Croc Bistro

Savor culinary delights at Mantra Club Croc's exquisite restaurant- CC's Bistro. Indulge in a delectable array of dishes crafted with fresh local ingredients, served in a warm and inviting atmosphere.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.0/5  1,121 评论

TripAdvisor 评级  4.0/5  1,285 评论

Great accommodation, poor dinner service

Tripadvisor 评级 4.0/5

PaulCooper76 商务住宿 - 经 TripAdvisor 认证的评论

Absolutely fantastic check-in experience and room was perfect, loved the free chocolates and drinks. We had a loud explosion at the electrical transformer so unfortunately had a generator outside on 24hrs.last night was noisy but at least had electricity.

Don’t. Stay away.

Tripadvisor 评级 1.0/5

206JohnB206 Couples - 经 TripAdvisor 认证的评论

Booked in on a recommendation. Car park out front and we’ll sway from room. No elevator. Toom on 2nd floor. Trainee checked us in. In hindsight he was the best employee there. Room nice. Shower needed a repair as water spurted everywhere snd as a bloke the toilet seat needed to be held up whist using it making it very difficult. Meals. Ha. Ordered for 7pm. Meals came out 725 pm cold. As a chef I could see that the meals were left for a while before making it to our table. After trying to address the problem we received a refund for the meal but too late to order anything else so ordered a pizza from a local business. No urgency, no care. Avoid. Drinks are at a premium price too, even at happy hour.

Dear 206JohnB206, Thank you for taking the time to share your recent experience with us. We sincerely apologise that it fell short of expectations in several ways. We're disappointed to hear about the issues with your room, particularly the malfunctioning shower and toilet. This is certainly not the standard we strive for, and we'll ensure these maintenance concerns are addressed immediately. We value your feedback, and will do our best to be better in the future. Kind Regards Management

Great Experience

Tripadvisor 评级 4.0/5

lrofe 经 TripAdvisor 认证的评论

Great Value for money. Room was nicely renovated and clean. We did the buffet breakfast which was good and convenient - given that we were one of the first done there, the food could have been a bit better and warmer But the overall value was all the staff was absolutely fantastic. All of them Interacted with our toddler and made her day especially Jude in the morning and the afternoon restaurant manager - unsure of his name but they were incredible Would happily stay here again!

Dear Irofe, Thank you for taking the time to provide this lovely review. I will share your comments with Jude and Nitesh (evening restaurant manager). I am so pleased that they looked after you so well. We apologise that the buffet was not warm enough when you arrived for breakfast. We did get a few comments that morning, and have taken measures to ensure it doesn't happen again. Kind Regards Management

Comfy & Relaxing

Tripadvisor 评级 5.0/5

MonScott M 经 TripAdvisor 认证的评论

We had a wonderful stay at Mantra Club Croc in April 2024. We enjoyed the restaurant for all meals and drinks around the pool. The room was comfortable and clean. All of the staff were so helpful and assisted us in everything we needed. Would definitely recommend.

Dear MonScott M, Thank you for the positive review of your stay at Mantra Club Croc. It is greatly appreciated. Kind Regards

Please use the vacuum cleaner!

Tripadvisor 评级 3.0/5

bellakin80 经 TripAdvisor 认证的评论

Check in was a breeze and the staff were brilliant. The buffet breakfast was cold and the staff struggled to keep items stocked in peak times. The rooms have been renovated, and look great. The cleanliness of the room and the corridor / stairwell outside the rooms is terrible. Each day, housekeeping had a vacuum cleaner out, however it must have been broken as they certainly didn’t use it. The corridor and stairwells were covered in bugs, dirt, clumps of hair and rubbish. It’s like the rooms were swept out into the corridor and that’s where it stayed. Please Mantra, use the vacuum and clean the corridors and stairwells. You walk all of this into your room which makes it very unpleasant.

Dear bellakin80, Thank you for taking the time to leave a review. We're thrilled that you found the staff to be brilliant. They work hard to provide a positive experience for our guests. We sincerely apologise for the issues you encountered with the buffet breakfast. We take pride in offering a fresh and well-stocked breakfast, and we understand the frustration of encountering cold items. We will address this with the breakfast team. You make a very good point regarding the external corridors. We do need to improve in this area. Kind Regards Management

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其他网络用户评价我们的酒店

  • 407 评论 7.8/10 位置
  • 1,198 评论 5.2/10 房间
  • 1,048 评论 7.9/10 服务
  • 18 评论 3/10 上网
  • 547 评论 3.9/10 舒适度
  • 446 评论 4.5/10 清洁度
  • 429 评论 8.9/10 游泳池
  • 263 评论 7.1/10 早餐

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