安娜卡海滩休闲度假酒店 4 星

客户意见评级 (ALL 评级) 3.8/5 1,924 评论

安娜卡海滩休闲度假酒店 - Image 1
安娜卡海滩休闲度假酒店 - Image 2
安娜卡海滩休闲度假酒店 - Image 3
安娜卡海滩休闲度假酒店 - Image 4
11 Firman Drive, 2450 科斯港, 澳大利亚

描述

酒店其他优惠

  • 独一无二的会议设施

  • 三个游泳池和一个室内泳池。一个室内水疗中心和一座室外水疗中心

  • 现代风格的餐厅和酒吧

  • 设有晚间篝火，方便大家聚集在一起，享受美好时光

  • 靠近配备巡逻人员的 Diggers Beach 海滩

我们的客房

酒店位置

安娜卡海滩休闲度假酒店

11 Firman Drive
2450 科斯港
澳大利亚

GPS:-30.27185496, 153.1399941

电话
传真 +61 2 6650 2543

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 穿梭巴士
  • 无限网络
  • 空调
  • 早餐
  • 100% 无烟酒店

早餐

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  3.8/5  1,924 评论

TripAdvisor 评级  4.0/5  4,287 评论

Service needs improvement

Tripadvisor 评级 3.0/5

E9420NAandrewd 经 TripAdvisor 认证的评论

Great location but service needs some work. Room service is provided every 8 days. Won’t even pick up used towels that started piling in the bathroom. Restaurant had great tasty food but again, some issues with service and timeliness of delivery. In my room WiFi was not working and not available at all

Warning ‼️

Tripadvisor 评级 2.0/5

Jacqui S 经 TripAdvisor 认证的评论

Unfortunately, my stay at Aanuka Beach Resort was far from what I expected for a resort experience. For a resort this size you’d expect a place to store baggage after check-out, unfortunately they didn’t and they put the suitcase against the wall in the reception area. Room 117, a 10 minute walk from the main area and reception, we had to go through a gate which was on a bridge. The gate key would not work and we saw multiple guests have this same issue. Several amenities were either not functioning or in poor condition. The clock had a dead battery, and there was a strong unpleasant odor in the bathrooms. There was also no TV in the upstairs, no downstairs air conditioner, and the windows were very difficult to open and close. The built-in cupboard doors didn't close properly, and blinds were missing pieces. The carpet was filthy, with stains. Furniture looked like it was picked up from curb collection. On top of that, the facility had a significant power outage during dinner peak 6:30 pm until 8:30 pm, and when the power returned, there was an hour + wait for food, with a very limited menu. On a seperate night we ate at the restaurant with an hour wait on a Friday night. The experience felt disorganised, with entrees being served after the main meals. This isn’t the level of service I expect from a resort. The smoked wings were very average and the cheeseburger felt like it was an old burger, however the fish tacos and garlic and cheese pizza were amazing and fresh. Went to order an ice chocolate and iced latte and was told they have no ice cream or cream so it’s just the mix and crushed ice this was mid Saturday morning. Additionally, we had a moth issue in and outside the room and when we requested bug spray by reception, we were told “we are a bit short staffed and they'd look into it”—but never heard back. Terrible reception everywhere although that’s no fault of theirs. Had to ask for the wifi password and then if worked reasonably well. Despite these issues, I will say the lounge area and pool were fantastic, we attended a wedding at the resort and the wedding facilities were exceptional. The main pool was closed for renovations. The breakfast, priced at $39, offered great options, including hasbrowns, mushroom, cereal, toast, musli, fresh juice etc. Overall, this resort is in desperate need of updates to the rooms and better management. For the price, I’ve stayed at caravan parks with better facilities. Customer service was subpar, and the rooms fell far short of expectations. There seems to be a significant effort put into maintaining the beach house, but the rest of the resort just doesn’t measure up.

Hello, We appreciate you taking the time to leave a review of your stay at BreakFree Aanuka Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Aanuka, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we will address the problem and prevent future occurrence. It is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Breakfree Aanuka Beach Resort

Beautiful stay

Tripadvisor 评级 5.0/5

scam4 家庭住宿 - 经 TripAdvisor 认证的评论

Beautiful accomodation. Room was very spacious and have everything we needed. Lots of activities for the kids. Restaurant attached was beautiful. We loved the beach access. All areas were very clean and tidy. Staff were helpful and friendly.

Hello, Thank you for your kind words about BreakFree Aanuka Beach Resort! We truly appreciate you taking the time to share your experience. We look forward to welcoming you back for another memorable stay! Thank you, Breakfree Aanuka Beach Resort

Aanuka

Tripadvisor 评级 1.0/5

FrequentFlier483818 Couples - 经 TripAdvisor 认证的评论

Both pools were closed as well as the restaurant was closed. Not informed when making booking. As this was a few days to relax and had planned to spend time in the sun by the pool. Breakfast was only ok. Nothing special!

Hello, Thank you for sharing your feedback with us. I’m truly sorry to hear that the ongoing renovations affected your stay and impacted your holiday experience. We understand how important it is for your vacation to be enjoyable, and we regret that the construction and pool closures caused inconvenience. Please note that we have advertised the renovation works on all our websites to inform our guests in advance, and we always strive to keep these updates clear. However, we recognize that the actual impact of these works can be more significant than anticipated. We genuinely appreciate your understanding during this period, and we would love the opportunity to welcome you back once the renovations are complete. We’re confident that the improvements will enhance your experience, and we hope to exceed your expectations in the future. Thank you again for your feedback, and we hope to have the pleasure of hosting you again soon. Kind regards Aanuka Beach Resort

Gret getaway location

Tripadvisor 评级 4.0/5

Journey45444843915 经 TripAdvisor 认证的评论

Had a great weekend in one of the spa bures, room was clean and comfortable but feeling a little dated, glass roof in the batroom needs a shade above it though as the bathroom was quite hot in the middle of the day. The new Aanuka Beach House is absolutely fantastic! Good selection of drinks and the food was phenomenal! The only complaints would be the lack of onsite parking due to the ongoing renovations, however I was aware before hand that this could be an issue and also we were a bit dissapointed that the main pool was closed which wasn't listed on the booking or website.

Hello, Thank you for your kind words about BreakFree Aanuka Beach Resort! We truly appreciate you taking the time to share your experience. We look forward to welcoming you back for another memorable stay! Thank you, Aanuka Beach Resort

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其他网络用户评价我们的酒店

  • 904 评论 8.4/10 位置
  • 1,602 评论 5.3/10 房间
  • 904 评论 6/10 服务
  • 243 评论 1.4/10 上网
  • 785 评论 6.7/10 设施
  • 607 评论 3.4/10 食物
  • 562 评论 4.4/10 清洁度
  • 477 评论 5.7/10 游泳池

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