ブレイクフリー アーヌカ ビーチ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.8/5 1,924 件のレビュー

ブレイクフリー アーヌカ ビーチ - Image 1
ブレイクフリー アーヌカ ビーチ - Image 2
ブレイクフリー アーヌカ ビーチ - Image 3
ブレイクフリー アーヌカ ビーチ - Image 4
11 Firman Drive, 2450 コフスハーバー, オーストラリア

説明

ホテルのその他の情報

  • 独自のミーティング施設

  • プール3か所と屋内プール1か所。屋内スパ1か所と屋外スパ

  • モダンなレストラン & バー

  • 焚き火を囲む楽しい昨夜

  • ディガーズビーチ(パトロールあり)に隣接

当ホテルの客室

ホテル所在地

ブレイクフリー アーヌカ ビーチ

11 Firman Drive
2450 コフスハーバー
オーストラリア

GPS:-30.27185496, 153.1399941

電話番号
ファックス +61 2 6650 2543

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • シャトル
  • Wifi
  • エアコン
  • 朝食
  • 全館禁煙

朝食

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.8/5  1,924 件のレビュー

トリップアドバイザーの評価  4.0/5  4,287 件のレビュー

Service needs improvement

トリップアドバイザーの評価 3.0/5

E9420NAandrewd トリップアドバイザー認証口コミ

Great location but service needs some work. Room service is provided every 8 days. Won’t even pick up used towels that started piling in the bathroom. Restaurant had great tasty food but again, some issues with service and timeliness of delivery. In my room WiFi was not working and not available at all

Warning ‼️

トリップアドバイザーの評価 2.0/5

Jacqui S トリップアドバイザー認証口コミ

Unfortunately, my stay at Aanuka Beach Resort was far from what I expected for a resort experience. For a resort this size you’d expect a place to store baggage after check-out, unfortunately they didn’t and they put the suitcase against the wall in the reception area. Room 117, a 10 minute walk from the main area and reception, we had to go through a gate which was on a bridge. The gate key would not work and we saw multiple guests have this same issue. Several amenities were either not functioning or in poor condition. The clock had a dead battery, and there was a strong unpleasant odor in the bathrooms. There was also no TV in the upstairs, no downstairs air conditioner, and the windows were very difficult to open and close. The built-in cupboard doors didn't close properly, and blinds were missing pieces. The carpet was filthy, with stains. Furniture looked like it was picked up from curb collection. On top of that, the facility had a significant power outage during dinner peak 6:30 pm until 8:30 pm, and when the power returned, there was an hour + wait for food, with a very limited menu. On a seperate night we ate at the restaurant with an hour wait on a Friday night. The experience felt disorganised, with entrees being served after the main meals. This isn’t the level of service I expect from a resort. The smoked wings were very average and the cheeseburger felt like it was an old burger, however the fish tacos and garlic and cheese pizza were amazing and fresh. Went to order an ice chocolate and iced latte and was told they have no ice cream or cream so it’s just the mix and crushed ice this was mid Saturday morning. Additionally, we had a moth issue in and outside the room and when we requested bug spray by reception, we were told “we are a bit short staffed and they'd look into it”—but never heard back. Terrible reception everywhere although that’s no fault of theirs. Had to ask for the wifi password and then if worked reasonably well. Despite these issues, I will say the lounge area and pool were fantastic, we attended a wedding at the resort and the wedding facilities were exceptional. The main pool was closed for renovations. The breakfast, priced at $39, offered great options, including hasbrowns, mushroom, cereal, toast, musli, fresh juice etc. Overall, this resort is in desperate need of updates to the rooms and better management. For the price, I’ve stayed at caravan parks with better facilities. Customer service was subpar, and the rooms fell far short of expectations. There seems to be a significant effort put into maintaining the beach house, but the rest of the resort just doesn’t measure up.

Hello, We appreciate you taking the time to leave a review of your stay at BreakFree Aanuka Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Aanuka, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we will address the problem and prevent future occurrence. It is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Breakfree Aanuka Beach Resort

Beautiful stay

トリップアドバイザーの評価 5.0/5

scam4 ファミリー - トリップアドバイザー認証口コミ

Beautiful accomodation. Room was very spacious and have everything we needed. Lots of activities for the kids. Restaurant attached was beautiful. We loved the beach access. All areas were very clean and tidy. Staff were helpful and friendly.

Hello, Thank you for your kind words about BreakFree Aanuka Beach Resort! We truly appreciate you taking the time to share your experience. We look forward to welcoming you back for another memorable stay! Thank you, Breakfree Aanuka Beach Resort

Aanuka

トリップアドバイザーの評価 1.0/5

FrequentFlier483818 Couples - トリップアドバイザー認証口コミ

Both pools were closed as well as the restaurant was closed. Not informed when making booking. As this was a few days to relax and had planned to spend time in the sun by the pool. Breakfast was only ok. Nothing special!

Hello, Thank you for sharing your feedback with us. I’m truly sorry to hear that the ongoing renovations affected your stay and impacted your holiday experience. We understand how important it is for your vacation to be enjoyable, and we regret that the construction and pool closures caused inconvenience. Please note that we have advertised the renovation works on all our websites to inform our guests in advance, and we always strive to keep these updates clear. However, we recognize that the actual impact of these works can be more significant than anticipated. We genuinely appreciate your understanding during this period, and we would love the opportunity to welcome you back once the renovations are complete. We’re confident that the improvements will enhance your experience, and we hope to exceed your expectations in the future. Thank you again for your feedback, and we hope to have the pleasure of hosting you again soon. Kind regards Aanuka Beach Resort

Gret getaway location

トリップアドバイザーの評価 4.0/5

Journey45444843915 トリップアドバイザー認証口コミ

Had a great weekend in one of the spa bures, room was clean and comfortable but feeling a little dated, glass roof in the batroom needs a shade above it though as the bathroom was quite hot in the middle of the day. The new Aanuka Beach House is absolutely fantastic! Good selection of drinks and the food was phenomenal! The only complaints would be the lack of onsite parking due to the ongoing renovations, however I was aware before hand that this could be an issue and also we were a bit dissapointed that the main pool was closed which wasn't listed on the booking or website.

Hello, Thank you for your kind words about BreakFree Aanuka Beach Resort! We truly appreciate you taking the time to share your experience. We look forward to welcoming you back for another memorable stay! Thank you, Aanuka Beach Resort

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 904 件のレビュー 8.4/10 ロケーション
  • 1,602 件のレビュー 5.3/10 客室
  • 904 件のレビュー 6/10 サービス
  • 243 件のレビュー 1.4/10 インターネット
  • 785 件のレビュー 6.7/10 設備
  • 607 件のレビュー 3.4/10 料理
  • 562 件のレビュー 4.4/10 清潔さ
  • 477 件のレビュー 5.7/10 プール

Powered by Trustyou

周辺の他の施設

イビス バジェット コフス ハーバー 3 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.0/5 (951 件のレビュー)

At 3.988 km

ホテルを表示
コフスハーバーのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。