美居土伦滨海拉塞讷酒店 4 星

客户意见评级 (ALL 评级) 4.4/5 999 评论

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美居土伦滨海拉塞讷酒店 - Image 1
美居土伦滨海拉塞讷酒店 - Image 2
美居土伦滨海拉塞讷酒店 - Image 3
美居土伦滨海拉塞讷酒店 - Image 4
1 Quai Du 19 Mars 1962, 83500 拉塞纳海滨, 法国

描述

酒店其他优惠

  • 附近具有影响力的地点：Bregaillon、Les Playes、海军基地、马约尔体育场

  • 所有客房均带私人露台，可欣赏海景或码头景色。

  • 室外温水游泳池和按摩浴缸

  • 健身区

我们的客房

酒店位置

美居土伦滨海拉塞讷酒店

1 Quai Du 19 Mars 1962
83500 拉塞纳海滨
法国

GPS:43.1018658, 5.883576

电话
传真 +33 4 94 05 34 09

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

DON PAPE

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  999 评论

TripAdvisor 评级  4.0/5  1,255 评论

卓越奖 2024

Disappointing Stay – No Air Conditioning, Poor Conditions, and Unprofessional Service

Tripadvisor 评级 1.0/5

Terri S 经 TripAdvisor 认证的评论

From the moment we arrived, it was clear this hotel did not meet basic expectations. A vase of flowers on the front desk sat in dirty water, the lobby was cramped and uncomfortably hot, and the front desk staff were visibly sweating—an early red flag. After receiving our room keys, we walked through an equally stifling hallway and discovered there was no air conditioning in any of our rooms. We soon learned that the entire hotel's A/C system was down, making the stay nearly unbearable in the heat. The pool setup was confusing and inconvenient. Although the pool was located on the first floor and had a nearby door, guests were required to access it from the second floor and walk down stairs. Even more concerning, the bartender was so overheated that he served drinks shirtless—an unprofessional and uncomfortable experience for guests. Our group, part of a culinary tour, had reserved seven rooms. Within two hours of checking in, we informed the front desk that the conditions were unacceptable and that we would not be staying. We requested a refund, but were denied, as the hotel manager claimed that everything was “just fine.” Overall, this was a frustrating, uncomfortable, and disappointing experience. We would not recommend this hotel to others.

Dear Sir or Madam, Thank you for taking the time to share your comments with us. However, we would like to clarify a few important points regarding your stay. Firstly, our air conditioning system was working perfectly during your stay. Of the seven air conditioners in the rooms you booked, two were incorrectly set, but this was quickly identified and corrected. We checked the temperature using a laser gun, which indicated an average temperature of 72°F in the five functional rooms. After adjustment, the other two rooms displayed a similar temperature. Regarding the reception area, our employees adhere to a strict dress code, wearing a uniform consisting of a polo shirt to ensure a professional and pleasant appearance. It is true that during busy periods and heat waves, the temperature in the lobby may temporarily seem high due to the frequent comings and goings of guests. However, this feeling of heat is only temporary during the day. We regret that you have made unfounded accusations aimed at damaging the reputation of our establishment following our refusal to refund your reservation. We would like to inform our customers that, to date, our air conditioning system is working perfectly. In the event of a malfunction, we are committed to informing our customers out of respect and professionalism. With all due respect, Madam, Sir, please accept our best regards.

Great staff who work hard

Tripadvisor 评级 4.0/5

Fearless325860 Couples - 经 TripAdvisor 认证的评论

The staff are great-from the guys and lady who man the bar to the front of house ladies as well as the very thorough and hard working cleaning lady. They are always working and have good communication with each other and with guests. The pool is an oasis in the city and never too crowded. The drinks are varied and well made. We ate in Don Pepe three times and one of us always had to have the carbonara because it is soooo good. More hard working staff there too. The rooms are nicely decorated and clean. I would prefer a coffee machine- a lot of four star hotels have them as well as a selection of teas. Bed is comfortable, views are great and we were asked which view we would like. All in all, this is a hotel I would highly recommend.

Good morning, We are very proud of your return and it is with great affection that we thank you very much. Happy to have met all of your expectations, we are keen to share with you the best for your stays. Thank you also for highlighting our different services and in particular the floors who work with passion. Looking forward to welcoming you again, Yours sincerely,

The good and the not so good.

Tripadvisor 评级 3.0/5

Chip T 经 TripAdvisor 认证的评论

Loved my room! It was light, had a great view!had all the amenities I could ask for although the bed was a little hard. The staff was great! I recommend eating at the in-house restaurant. Their food is amazing! I recommend take the ferry, which leaves every half hour, over to Toulon where you can walk around the ancient city, shops and dine in the cafes. Now the downside, the hotel is located in an area that has gone downhill. Lots of shops were closed and had moved away to a different part of town. There were groups/gangs of men hanging about at the numerous bars drinking and being very loud. I saw two abandoned cars that had been burned down to a melted mass just sitting there. The hotel has a large metal grate/fence around it with a private gate to enter and exit. When I asked for a restaurant recommendation the front desk associate said to only go to the restaurant in the hotel.Honestly, if this hotel was in a better part of town I’d stay there for all my business needs, but I don’t really see us going back again.

LOVELY!!!

Tripadvisor 评级 5.0/5

Ben B Couples - 经 TripAdvisor 认证的评论

I am not really a fan of Mercure-Hotels in Germany, but this one is probably the best bang for the buck you can get! Especially AUDREY, LAVINIA and TIMOTHEE did everything they could to comfort us. They were extremely helpful, lovely and totally attentive to all our needs. Sometimes a good team makes a good hotel! Will be back in a flash!

Dear Jonas, One million of thank you to you to choose our hotel Mercure Toulon La Seyne sur Mer ! It is such a delight to read your beautiful and warm feedback for all of us . You can't imagine both the pleasure we shared to have you as a guest and our different conversation we had all together. We actually do our best to provide the best service we can to all our customers as your full satisfaction remains our very first priority ! Once again, we would like to thank you very much for your lovely compliment and bear in mind that we also are fan of guest like you . We already miss you a great deal . Hopefully, we will have you back in our hotel and we will offer you a great moment and experience as your previous one even better . My best regards Lavinia , Timothee & Audrey

Wonderful team at reception and excellent house-keeping staff

Tripadvisor 评级 5.0/5

DidierRoger Couples - 经 TripAdvisor 认证的评论

Thanks a million to Audrey, Lauréline, Lavinia and Pauline for their outstanding professionalism and customer care! We've regulary stayed at this hotel for years and it never disappoints. We look forward to going back in September at the latest.

Dear Didier, You can't imagine how moved we are after such a beautiful and deep feedback as yours . We are so proud of welcoming you as a guest and you remain a customer we would love to satisfy all the time. It is true that we do our best to give a high customer care service and try to fully meet our customers'expectations. We are very much delighted to see you very soon in our hotel, the sonner the better ! Once again thanks a million to you for your kindness and honesty. We are looking forward to having you very soon within our establishment and we will give you the same services even better in order for you to highly enjoy and fulfill your every need. Best regards to you Audrey

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其他网络用户评价我们的酒店

  • 310 评论 7.9/10 位置
  • 483 评论 7.1/10 房间
  • 527 评论 8.2/10 服务
  • 165 评论 7.5/10 早餐
  • 158 评论 6.5/10 清洁度
  • 88 评论 2.7/10 性价比

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