hotelF1 马西厄酒店

客户意见评级 (ALL 评级) 3.5/5 341 评论

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Parc D Activites Zi Lyon Nord, 129 Avenue Lavoisier, 1600 马西厄, 法国

描述

酒店其他优惠

  • 酒店周边环境安静

  • 客房已翻修一新，配备纯平电视、私人浴室和卫生间

  • 带视频监控的封闭式私人停车场

  • 外卖菜单

  • 已获得安心悦界认证

我们的客房

酒店位置

hotelF1 马西厄酒店

Parc D Activites Zi Lyon Nord, 129 Avenue Lavoisier
1600 马西厄
法国

GPS:45.9036, 4.8176

电话
传真 +33 4 78 98 06 43

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 欢迎宠物
  • 轮椅可通行
  • 无限网络
  • 早餐
  • 100% 无烟酒店

早餐

非合约照片

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  3.5/5  341 评论

TripAdvisor 评级  3.0/5  195 评论

Will not use again

Tripadvisor 评级 1.0/5

Karen H 家庭住宿 - 经 TripAdvisor 认证的评论

It was very clean but the whole place smelled funny. There were youths hanging out of a front window when we arrived. The biggest issue for us were the beds. We thought we had booked a triple with a double and a single. Turned out to be bunk beds and a tiny single. This would not have been an issue but the beds were soo uncomfortable. Foam mattresses that were so hard, with lumpy pillows. Not a wink of sleep for anyone. At 4:30 we gave up trying.

Dear Karen, Thank you for taking the time to tell us about your stay in Massieux. As we always do our best to make sure that guests will be happy and satisfied with our services, we're sorry that your experience didn't meet your expectations; please allow us to express our sincerest apologies. Sincerely, The front office team

Back for another stay.

Tripadvisor 评级 3.0/5

MATT7159 Couples - 经 TripAdvisor 认证的评论

We have stayed here before so we knew what the hotel was like . It's small , compact & warm with plenty of hot water and at the cheaper end of the market. The service we got was great and so was the breakfast, our only complaint is now there are no towels provided in the room anymore not even a towel to dry your hands ! You now have to pay for them! and they are microfiber towels so we skipped our shower this time . The lack of towels has now made us decide not to visit again , which is a shame as I do like the location and the price.

Bonjour , Nous vous remercions d’avoir pris le temps de partager vos impressions sur notre établissement. Nous sommes ravis d’apprendre que votre séjour s'est bien déroulé. Nous espérons que nous aurons le plaisir de vous accueillir de nouveau lors de votre prochain passage à Massieux! Cordialement. La réception

Disgusting rooms smelling of smoke

Tripadvisor 评级 1.0/5

Ruth S 家庭住宿 - 经 TripAdvisor 认证的评论

We booked 9 months this having stayed in or premium classe. On arrival we had obviously been putting smoking rooms. The stench was so bad my chest immediately constricted. Despite having requested non smoking rooms we were told we could not be moved as the hotel was full which it eventually was but not when we arrived. They managed to move one room to a double which meant I had to share a bed with 2 of my children as the triple room was not suitable to put children in. My husband slept in the smoky room and my eldest teenager slept in the car as his asthma was set off by the room. The hotels only response was to shrug his shoulders and spray the room with a token air freshener. As the only English family staying I think we were put in the stinking rooms as it would be harder for us to complain. An experience never to be repeated

Dear Ruth, We would like to thank you for taking the time to write a review of your recent stay with us. We are really sorry to learn that your experience didn’t meet your expectations. Please accept our sincere apologies for the inconvenience. It is with great care that we read your remark and specially about "stinking rooms" given to English family's... Please take note that IT IS REALLY NOT THE CASE. My colleagues did make a room move but they were not able to propose you another triple room as we were all already fully booked for this category with many special family’s requests on their summer holidays trip. To show you that we make every day our best to satisfy our guests, please give us the opportunity to welcome you for your next stay in Massieux, maybe on your return trip... Regards, Madeleine Manager Assistant

Overnight to the Alps

Tripadvisor 评级 5.0/5

MATT7159 Couples - 经 TripAdvisor 认证的评论

The cost and location is what lead to our booking . Just off the motorway. Check in was quick and easy ,our room was small but adequate bed was comfortable and the room was warm . Bathroom was novel ,but fit for purpose,plenty of hot water. Breakfast was good plenty to eat and drink . We went across the road to the restaurant for a meal got in without a booking ,had some great pizzas and beer. Overall very happy with our visit ,Great value for the money. Would I return ..... Absolutely.

Thanks a lot Matt for your comment. I'm pleased our team manage to give you a good experience. I hope your holidays are going well with good snow and sunny wether ! I hope you will visit us again on your way back. Sincerly Yves Manager assistant

Never again

Tripadvisor 评级 1.0/5

RichardvdB17362 Couples - 经 TripAdvisor 认证的评论

Went for a trip to the south of France and had to make a pitstop somewhere along the way. Since it was pretty late we decided to take this hotel, but I wish we didn't. The room was way too warm and we couldn't open the window because of musquito's. Also, the sheets weren't that clean. But on the other side, what can you expect for this money? The next time we stop a bit earlier to find something better (also more expensive, but willing to pay). The reception was helpful and nice though, but the breakfase was a bit simple.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 181 评论 7.6/10 位置
  • 570 评论 4.2/10 房间
  • 363 评论 8.9/10 服务
  • 355 评论 3.5/10 舒适度
  • 246 评论 4.2/10 清洁度
  • 146 评论 4.9/10 早餐
  • 64 评论 2.9/10 设施
  • 41 评论 3.6/10 食物

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