SO/ 圣彼德堡 5 星

客户意见评级 (ALL 评级) 4.7/5 933 评论

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6 Voznesenskiy Avenue, 190031 圣彼得堡, 俄罗斯联邦

描述

酒店其他优惠

  • 位于圣彼得堡市中心，靠近主要文化景点

  • 酒店设有 4 个现代化的会议厅，包括可欣赏全景的 So Lounge

  • HI-SO 露台可欣赏圣以撒大教堂和海军总部的壮观美景

  • 大堂的 MIXO 酒吧现代时尚，还有 DJ 音乐。

  • 可以使用外国银行卡支付

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酒店位置

SO/ 圣彼德堡

6 Voznesenskiy Avenue
190031 圣彼得堡
俄罗斯联邦

GPS:59.934935, 30.308833

电话
传真 +7 812 610-61-60

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

HI SO TERRACE

从 5 月至 9 月，HI-SO 露台诚邀客人前来欣赏圣以撒大教堂和海军总部的美景。这里除了邀请著名 DJ 前来主持惊艳的活动外，还提供高品质的菜单。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.7/5  933 评论

TripAdvisor 评级  4.5/5  1,587 评论

Excellent Reception staff

Tripadvisor 评级 5.0/5

Mahmood2021uae 经 TripAdvisor 认证的评论

First of all ,beautiful Oksana and beautiful Kira are the best of the best , I like to thank them so so so so much for their excellent customer service . Both of them are helping every day and support me a lot and answered all my questions in polite way . And I like to thank also ekatrina for her gift and support with locations.

Dear Mahmood! Thank you SO/ much for Your wonderful comment and high score regarding Your stay at SO/ St. Petersburg! It is a big pride for us to read that You appreciate our attitude to our guests! I will share You comment with the talents, who will be motivated to increase the level of their professionalism and service. We hope to see you again at SO/! Best regards, Natalia Filippova Quality Manager

Disappointing

Tripadvisor 评级 3.0/5

jonathancA4459UX Couples - 经 TripAdvisor 认证的评论

The customer service upon arrival was excellent with the reception staff accepting a deposit in Euros as I'd arrived late into St Petersburg and was unable to exchange my money. They even gave me directions to the nearest exchange that opened on Sunday! The following day however was very disappointing. I was told that I had to pay more than the booked price, then was ridiculed as my eyesight problems had me struggling to count the money. I have no problem with young people in general, but many lack the solid customer service skills required to work in a 5 star establishment. Then there was the situation with breakfast. The hotel has a restaurant next door which has an entrance to it within the hotel. On the first morning I naturally assumed our breakfasts, which were part of the booking, were served in this restaurant. We had a lovely breakfast there and left unchallenged as expected. The following morning we did the same only to be presented with a bill for that breakfast and the one from the previous morning. They then told us that breakfast for hotel guests was taken on the 8th floor! I wasn't told this and there was no literature regarding this in our room. The rooms are excellent, the views while eating breakfast on the 8th floor are spectacular, but the management and customer service at this hotel is sadly lacking. Try the other 5 star establishments instead!

Dear JonathancA4459UX! Thank you for the comment which You gave regarding Your visit to SO/ St. Petersburg. It is nice to hear that in general Your stay went smooth and fine. We also thank You for giving the details which did not allow You to feel the comfort and care in the full volume. We are constantly working on the level of professionalism and do a lot of training for our talents. We hope, You will give us a chance to be better, and visit our hotel once again. Kind regards, Natalia Filippova Quality Manager

Best I ever seen

Tripadvisor 评级 5.0/5

eoksuzoglu Friends getaway - 经 TripAdvisor 认证的评论

It was my 3rd visit this year in this hotel and I didn’t wanna leave each time😍. I visited 23 countries and stayed many hotels but as stuff wise number one hotel in the world. I’d like to appreciate again to Natalia, Arseniy and all other front office team

Dear Ersin! Thank you SO much for your feedback on your stay at SO/ St. Petersburg! We are SO glad you have chosen stylish SO/ while you are in Saint Petersburg again and sincerely hope you enjoyed your experience at cozy SO/, which was designed by a famous Italian designer Antonio Citterio. Thank you for mentioning our team that is inspired by Just Say SO service philosophy and was delighted to welcome you at the hotel. We will be happy to welcome you back at SO/ St. Petersburg again as soon as it will be possible! Yours sincerely, Anastasiya Kornilova Quality manager

Best check in.

Tripadvisor 评级 5.0/5

Safari803694 Couples - 经 TripAdvisor 认证的评论

Andrey(host) and Nikita(front desk) made our day. Best welcoming introduction and free early check in. Room is clean and fresh with included mini bar. Hoping rest of our holiday would at the same level. Many thanks to the team and happy new year!

Fresh and cozy hotel in the city center

Tripadvisor 评级 5.0/5

UlyanaInStars Couples - 经 TripAdvisor 认证的评论

ROOMS: very spacious and bright. Big and comfortable bathroom with a shower. Everything is very clean and cozy: bathrobes, slippers and small everyday staff like vanity kit are provided for guests. Soundproof is good, but sometimes you can hear some noise (not so loudly). We found some welcoming fruits on the table, which was very nice. There are also rooms with the view on Isaakiy cathedral. LOCATION: excellent location right in the city center, 2min walk to Isaak cathedral. FOOD: good and nutritious breakfast is included: eggs, vegetables, fruits. Cereals, fruits and different drinks are available for breakfast as well. FACILITIES: good and fast wi-fi, terrace with a view, restaurant, gym and spa, business center. There is also ATM machine inside the hotel and you can use one of the hotel’s umbrellas when it rains. STAFF: very polite and helpful.

Dear UlyanalnStars! Thank you so much for the detailed feedback on your stay at SO/ St. Petersburg! We are glad that you estimated our hotel location which is really comfortable for the sightseeing. With the help of our Just Say So service our talents always pay attention to every detail and do all their best to make our guests’ stay comfortable and memorable. It’s also very enjoyable to know that you were able to appreciate the design and comfort of our rooms, decorated by famous Italian designer Antonio Citterio. We are delighted you have enjoyed your stay at stylish SO/ and sincerely appreciate you shared some wonderful words about our team and HI-SO summer terrace. We will be looking forward to welcoming you back at SO/St. Petersburg. Yours sincerely, Anastasiya Kornilova Quality and Training manager

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其他网络用户评价我们的酒店

  • 241 评论 9.3/10 位置
  • 371 评论 8.6/10 房间
  • 411 评论 8.6/10 服务
  • 7 评论 2/10 上网
  • 182 评论 8.3/10 早餐
  • 74 评论 4.5/10 清洁度

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