孟加锡内萨佩塔拉尼美居酒店（2019 年 9 月开业） 4 星

Dear Andrew J, Thank you for sharing your feedback with us. We apologize if you felt unwelcome or uncomfortable during your stay at Hotel Mercure Makassar Nexa Pettarani. We take your concerns about the behavior of some of our staff very seriously and will conduct an internal investigation to understand what happened and take necessary actions to ensure all our guests feel valued and respected. We appreciate the good work of our apprentice housekeeper and apologize for the dry cakes and pastries. We will review our staff's interaction with guests and provide additional training on professionalism and hospitality. We hope to have the opportunity to serve you better in the future and welcome you back to Hotel Mercure Makassar Nexa Pettarani. Warm regards, Wahyu Nursekha Wijayanti General Manager

Dear Ms. Ikrima Inayah R, Thank you for your wonderful review! We are delighted to hear that you had a great experience with our services and that you appreciated the prayer room facilities. It’s also fantastic to know that our staff, especially Suci, provided excellent service and helped capture great moments for you and your friends. We’re thrilled that you enjoyed the delicious food as well! Your kind words mean a lot to us, and we look forward to welcoming you back for another amazing experience at Mercure Makassar. Best regards, Wahyu Nursekha Wijayanti General Manager

Dear Ms. Marsha V, Thank you so much for your kind words and for taking the time to share your experience with us. We are thrilled to hear that you had a wonderful stay at Mercure Makassar Nexa Pettarani, and that our breakfast options, room quality, and gym facilities met your expectations. We're especially happy that you enjoyed the beautiful view from your room and the upgrade as an Accor Platinum member. We greatly appreciate your recognition of Zelyna's helpfulness at the reception. It’s always a pleasure to hear that our team has made a positive impact on your stay. We look forward to welcoming you back in the future. Thank you for choosing Mercure Makassar, and we can't wait to host you again! Best regards, Wahyu Nursekha Wijayanti General Manager

Dear Ms. AnnamA4300ZS, Warmest greeting from Mercure Makassar Nexa Pettarani. We very much appreciate your comments regarding your stay at the Mercure Makassar Nexa Pettarani. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Yours, Wiwied Nursekha WIJAYANTI General Manager

Dear Mrs. Christel L, Thank you for taking the time to tell us about your experience at the Mercure Makassar Nexa Pettarani. I'm sorry that your experience did not meet your expectation regarding our Spa treatment; Please allow me to express my sincerest apologies. It will be my concern to make sure that this is the last case and will not happen again in the future. Therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Thank you. Kind regards, Wiwied Nurseka Wijayanti General Manager