阳朔悦榕庄酒店 5 星

Tripadvisor 评级 5.0/5 22,855 评论

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阳朔悦榕庄酒店 - Image 2
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福利镇镇东街168号, Guilin City Guangxi Province, 541905 阳朔, 中国

描述

酒店其他优惠

  • 水疗保健中心

  • 设备齐全的健身中心

  • 可俯瞰漓江壮丽景色的游泳池

  • Bamboo Rafting

  • 会议设施

我们的客房

酒店位置

阳朔悦榕庄酒店

福利镇镇东街168号, Guilin City Guangxi Province
541905 阳朔
中国

GPS:24.785613, 110.55381

电话
传真 +86 773 322 8888

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

TripAdvisor 评级  5.0/5  22,855 评论

Great hotel

Tripadvisor 评级 5.0/5

futureactuary 经 TripAdvisor 认证的评论

We spent a few days here with our two young kids. Beautiful place, and plenty of activities for kids. Our kids enjoyed feeding ducks, fishes and peacocks; and enjoyed their time at the small outdoor garden and the indoor ball pit. My wife loved the spa, and I enjoyed the singing bowl meditation during our stay. I wished I’d done one more session!

尊敬的宾客，感谢您选择入住阳朔悦榕庄。非常荣幸能在这拥有着神奇卡斯特地貌和秀美漓江风光的土地上与您相遇，为宾客提供满意贴心的服务是我们一如既往努力和奋斗的目标，真诚期待您的再次光临。

The worst experience I have ever had in banyan tree

Tripadvisor 评级 1.0/5

Odyssey52145779585 家庭住宿 - 经 TripAdvisor 认证的评论

It was the worst check in I ever had not even 2 star hotel. When arrived, there are so many people checking in a very disorganized way. When rooms were assigned to us and I signed the form, she found out that the room already been given to some other guest. Then she had to go and find another room and claimed that was upgraded to river view. When I got to the room, it was not with river view as she claimed. BTW, we were in lobby almost for 40 min and no one offered us towel or drink! There is a guy that was serving this for all people in lobby but us. I am sure it has to do with the way we look or dress! When I asked Jessica (check in receptionist) for the manager she said She is the manager. Then I told her to call for her manager she brought the same guy who was serving the welcome drinks (Danny He) who confirmed he is the manager. Absolutely losing case managment member and again claimed he is the manager. When I asked about the resort manager he said Kimly whom I found that she is front desk manager but not resort manager. He said the manager is in a meeting and will call you. Then I found out from Danny He that the resort manager is (Nora Sun) and she does not want to come/call and meet me. He said Kimly will call. I stayed in my room for almost 3 hours and still no one called. Way below acceptable service let alone luxury standards and very discriminating and disrespectful behaviour by all managment members whom I met (especially Danny He). Offcourse the worst are the managment whom refused to meet or call (Kimly and Nora Sun).

Dear Sir. / Madam, Thank you for taking the time to share your detailed feedback regarding your recent stay with us. Please accept our sincerest apologies for the numerous shortcomings you experienced, especially during the check-in process. What you have described falls far short of the standard of service we strive to deliver, and we are truly sorry for the frustration and disappointment caused. First and foremost, we deeply regret the significant delay and disorganization you encountered upon arrival. The error in room assignment and the subsequent miscommunication about the room type are unacceptable. We are addressing this internally with our front desk team to ensure our procedures are reinforced to prevent such incidents. Furthermore, we are very concerned to read your comments about feeling overlooked for the welcome amenities and experiencing what you perceived as discriminatory behavior. We want to assure you that discrimination of any kind is absolutely contrary to our core values and policies. Every guest must be treated with equal respect and hospitality. Your account of this incident has been taken with the utmost seriousness and will be thoroughly investigated with the team members involved, including Danny. Your experience is a stark reminder of where we need to improve, and we are committed to learning from this. We trust that our Villa Host has already assisted you in resolving these matters during your stay. We sincerely value your additional feedback and hope you will still choose the Banyan Tree brand for your future travels. Banyan Tree always here with you. Thank you again for bringing these critical issues to our attention. Wishing you all the best. Sincerely, Banyan Tree Yangshuo

Good property for family vacation, not during mainland school holidays

Tripadvisor 评级 4.0/5

Sunshinetips 家庭住宿 - 经 TripAdvisor 认证的评论

Airport transfer was smooth. Check-in was not expected due to set up and peak hours with guests queing and making inquiries of all sorts. The concierge manager was not helpful, and we almost decided not to join some of the hotel tours. Fortunately, on our 2nd day, we approached one of the junior staff, and he sat down to explain the programs and came up with a well thought out recommendation based on our preferences. Room is clean and spacious with daily snacks. Good place for families with kids to roam the garden feeding ducks, fishes and peacocks. Breakfast restaurant offers standard American/Continental and Asian choices. Facilities include a gym, spa and activities throughout the day to keep all busy.

Thank you for choosing to stay at Banyan Tree Yangshuo and share your stay experience. I‘’m glad to know that you enjoyed your stay at the hotel. Your satisfaction is our greatest encouragement, we sincerely look forward to your visit again

A Family Escape: 5 Days of Bliss at Banyan Tree Yangshuo

Tripadvisor 评级 5.0/5

JackeyYu 经 TripAdvisor 认证的评论

A Poetic Retreat Amidst Scenic Mountains and Waters Banyan Tree Yangshuo is beautifully situated along the Li River, offering a serene escape from the hustle and bustle. Although slightly remote (about a 30-minute drive from Yangshuo Xijie), this seclusion fosters a tranquil atmosphere, perfect for relaxation. Villa Experience We spent 5 days and 4 nights in a stunning villa by the Li River. Spacious and elegantly maintained, it featured a private courtyard with breathtaking views. Waking up each morning in this picturesque setting was one of the highlights of our journey. The room included a tea brewing set with local tea leaves, which we thoroughly enjoyed during our tea time. Hotel Amenities and Services The hotel enhances the vacation experience with daily changes of incense and essential oils, promoting deep relaxation. The WeChat butler service was incredibly convenient, providing 24/7 access to seamless requests at our fingertips. The in-room bathtub was a standout feature, complemented by exceptional spa services, including both relaxing and romantic treatments. Fun for Kids Our two boys were enchanted by the free-range peacocks and alpacas on the property, and feeding the animals brought them immense joy. The expansive natural environment and interactions with these charming pets created unforgettable memories for our family. The swimming pool, overlooking the Li River, offered stunning views and was perfect for the kids to enjoy with bubble pool party. Local Activities The hotel can arrange numerous local adventures. We tried rafting along a beautiful scenic route, professional rock climbing with experienced group of coach and photographers, as well as an ATV adventure and a cave excursion—all astonishing experiences. Dining Experience The hotel’s Chinese restaurant offered a rich variety of dishes, skillfully balancing local flavors with other renowned Chinese cuisines, making every meal a delight. Breakfast and afternoon tea were surprisingly good, featuring a wide range of choices and attentive service. Overall Evaluation For families seeking a harmonious blend of tranquility and nature, Banyan Tree Yangshuo is an ideal choice. The stunning scenery of the Li River, exquisite villa facilities, and thoughtful service details (like the daily changing scents) created an experience that exceeded our expectations. While it is a bit distant from the town, this precious solitude among the mountains and waters is a truly rare gift.

Dear guest, thank you very much for choosing to stay at Banyan Tree Yangshuo and for your evaluation of your stay. It is a great honor to serve you and we are very glad to receive your recognition. We will definitely continue to strive to provide better service and look forward to your next visit.

Family Stay at the beautiful Banyan Tree Yangshuo

Tripadvisor 评级 5.0/5

Kevin S 家庭住宿 - 经 TripAdvisor 认证的评论

We were a family of 3 and booked 3 nights at Banyan Tree Hotel. Location - The location is a bit further from the center (West Street) but getting there is still quite convenient given the easy access to Taxis and DiDi, on the way there the town looks less developed and to my surprise there was a few "family restaurants" that had some exotic dishes on display. But once you drive into Banyan tree the atmosphere changes completely, you really do feel like you're in a high end resort. Check-in and The Resort - Check-in can be quite busy, it is a busy period (School Holiday) we went but there's plenty of sofas and rest area with air-con, there's also a small ice-cream cart but you'll need to pay around 40RMB per popsicle. The person check-in us in was called Mario, he was very polite and professional, we booked the Pagoda Lake Suite but because I was gold accor plus member they upgraded me to a villa. I asked for the Li River view villa but it would cost additional upgrade fee, which I did opt-in, there is only 12 Li River view villas in the resort. Once the check-in was done because we upgraded, they room wasn't ready yet, so they kindly gave us a suite to stay and relax in once the room was ready, which was exceptional given that outside temperature hit 37 degrees. We walked towards the Pagoda suite to relax and along the way the resort was beautiful, the garden was very well maintained, the river had ducks and fishes (which you can feed) it looks just like one of those scenes from Chinese TV series. There was also a LOT of peacocks. The Room - The Li River view villa was massive, we stayed at 113 which is on the further end of the villas. Once you walk in through the front gate there was a small area with a table and 2 seats, this separates our room with the neighbor, more like a common indoor area. When we got inside the room it was huge. The living room was about 25sqm, it was clean and decor as expected had a very classic Chinese feel, the room had a big king size bed enough for the 3 of us to co-share (my daughter is only 5 so she's tiny). There was a desk overlooking the garden and the Li River view. The bathroom was huge with a massive round tub in the center. The living room opens to the garden which was massive and which you can see the Li River, interestingly the mountain opposite to us looked like a "Lucky Cat". Definitely worth the upgrade.

Thank you for choosing to stay at Banyan Tree Yangshuo and share your stay experience. I‘’m glad to know that you enjoyed your stay at the hotel. Your satisfaction is our greatest encouragement, we sincerely look forward to your visit again

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