Rixos Borovoe 5 stelle

Giudizio clienti (Valutazione ALL) 4.7/5 1.306 recensioni

I plus dell'hotel

  • Con vista sul Lago Schuchie

  • Circondato dai boschi del Parco Nazionale

  • Centro benessere e spa per il relax e il divertimento

Hotel approvato ALLSAFE

Le nostre sistemazioni

Godetevi il comfort e il lusso in quattro diversi tipi di camere e suite. Le camere con vista panoramica mozzafiato, il fascino con un design elegante e accogliente, nonché la comodità.

Posizione dell'hotel

Rixos Borovoe

Lago Schuchye sud-orientale, Edificio 50, Regione di Aqmola

Coordinate GPS:52.97382898, 70.24152875

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sintesi
In sede
  • Navetta
  • Ristorante
  • Hotel ad accesso con sedia a rotelle
  • Aria condizionata
  • Wifi
  • Bar
  • Sale riunioni

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.7/5  1.306 recensioni

Giudizio TripAdvisor  4.0/5  242 recensioni

Certificato d'eccellenza 2022


Punteggio Tripadvisor 3.0/5

DinaraUSC Recensione certificata TripAdvisor

It’s all started from reception, throughout my stay out of 4 zero were able to communicate in Kazakh language. Why for a Gods sake it’s so hard to get one who speaks Kazakhs. Alexandr went even further persisting and forcing speak Russian. Is it hard to pass a request to a colleague who does speak? Another reception guy Ilya “kindly” agreed to extend our star by an hour, after one hour changed his mind so had to go back via guest relations to clarify what’s going on. What’s wrong with you, people, yes or no, so easy. 90% of the staff downs speak/ understand Kazakh. I don’t mind Russian, English, German etc. but why can’t I get a service in Kazakhstan in Kazakh language? Signed are either in English and/or Russian(((. Much appreciate help of Gaukhar from first relations, polite and professional! Awesome waters Sagat and smily Zhuldyz! Food variety is like 4/5. Almaty and Astana Rixos are better. Views are really nice. Spa is clean, but lifeguard walks like at home talking over phone in a meditation areas. I might come back but really fell uncomfortable forced to speak Russian.

Dear Dinara, I would like to start off by thanking you for taking time and writing this feedback to us, it is vital. Please do accept my sincere apologies about your experience, we already informed our colleagues about this situation and trained them that if guest prefers to speak any language they should be able to do that, especially having such a diverse team at the hotel. Also, I would really like to thank you for your positive comments and mentioning some of our team members, they do appreciate your feedback. I am still glad that you had a lovely time at Rixos Borovoe and will be happy for your return to our property! Kindest regards, Jesper Francl General Manager

Great hotel, but...

Punteggio Tripadvisor 5.0/5

tanya405ss In famiglia - Recensione certificata TripAdvisor

This is a great hotel, clean. With very well maintained huge surrounding territory. There are many choices for sport and entertaining. There are several restaurants and bars. Unfortunately, the service is not very good. It, s good, but the staff needs more training. The exception is the bar on the second floor. The barman is very professional and knows his job. Thank you.

Dear Tatyana, We highly appreciate your comments regarding your stay at the Rixos Borovoe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are sorry that your experience in restaurants did not meet your expectations; please allow me to express my sincerest apologies. At Rixos Borovoe, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jesper Francl General Manager

A jewel of KZ tourism

Punteggio Tripadvisor 4.0/5

jkaramalakov Recensione certificata TripAdvisor

Last time i was there was in July 2019. Nothing to compare with in KZ, neither in entire Central Asia. Yes it is too remote, 3+ hrs drive from the capital, but the environments are beautiful. Prices were within expectations for KZ top hotels. It is a must see for anyone who stays in Nur Sultan for longer than one week.

Dear Guest, We highly appreciate your comments regarding your stay at the Rixos Borovoe hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jesper Francl General Manager

General impression is that it doesn't cost the money you are paying there

Punteggio Tripadvisor 3.0/5

676anastassiyaf In coppia - Recensione certificata TripAdvisor

Rixos Borovoe is a lovely hotel, very tidy and loads of stuff around. This is the first impression, however the more you stay the more uncomfortable you feel. I've been to Rixos in Egypt and Turkey, so I know what I am comparing with. Hardly anyone can speak English so my boyfriend was finding it extremely hard to make orders or ask simple questions, luckily I could speak Russian so we were ok. From the first sight everyone seems lovely and nice but as soon as you need something there are so many issues with whatever request you are making. Apart from the fact that the prices were extremely expensive for Kazakhstan the mini bar wasn't included in the price either. What sort of hotel does that? you're paying 100,000 tenge for one night and don't get free mini bar? Service during lunches and dinners was bad, we've ordered G&T and were waiting for it for about 40 mins. All drinks were taking extremely long, I've ordered a glass of wine in the main restaurant at dinner and it had arrived just when we finished eating. Stuff brings out food as it's ready rather than bringing a started and then the main (as you do), which is so weird. A couple of times my order was forgotten and having waited 30 mins I needed to remind about my order. Several times they had brought the main for my boyfriend and by the time he had finished (40-50 min) they would bring mine. No idea what was happening there?

Great facilities and friendly staff!

Punteggio Tripadvisor 5.0/5

Excursion13924928463 In famiglia - Recensione certificata TripAdvisor

My family and I spent the weekend at the Rixos Borovoe and we had a great time. The facilities are great and there are endless activities for adults and children. I particularly recommend the Crimean Baths which are part of the hotel. The food and beverage, especially the Indian cuisine, is excellent. The entire team was very helpful and friendly. The GM also was very present at the hotel, always greeting guests and making sure things were running smoothly. We look forward to returning in the summer!

Dear Excursion13924928463, Thank you for having chosen the Rixos Borovoe for your recent stay and taking the time to share your valuable comments with us. It is always a pleasure to receive positive feedback. Our entire team is constantly working to provide a service at the highest level and to see that our efforts have not gone unnoticed is the best motivation for us. We are very glad that you liked our activities and kitchen, as well as the unique complex of baths "Crimean baths". Also, let me thank You for noting the hotel staff, we pay great attention to training and selection of staff, which creates a special atmosphere in our hotel. Thank you again for sharing your experience, and we all look forward to welcoming you soon back again to your Home away from Home. Sincerely yours, Christoph Schleissing, General Manager of Rixos Borovoe.

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