Rixos Borovoe 5 stelle

It’s all started from reception, throughout my stay out of 4 zero were able to communicate in Kazakh language. Why for a Gods sake it’s so hard to get one who speaks Kazakhs. Alexandr went even further persisting and forcing speak Russian. Is it hard to pass a request to a colleague who does speak? Another reception guy Ilya “kindly” agreed to extend our star by an hour, after one hour changed his mind so had to go back via guest relations to clarify what’s going on. What’s wrong with you, people, yes or no, so easy. 90% of the staff downs speak/ understand Kazakh. I don’t mind Russian, English, German etc. but why can’t I get a service in Kazakhstan in Kazakh language? Signed are either in English and/or Russian(((. Much appreciate help of Gaukhar from first relations, polite and professional! Awesome waters Sagat and smily Zhuldyz! Food variety is like 4/5. Almaty and Astana Rixos are better. Views are really nice. Spa is clean, but lifeguard walks like at home talking over phone in a meditation areas. I might come back but really fell uncomfortable forced to speak Russian.

This is a great hotel, clean. With very well maintained huge surrounding territory. There are many choices for sport and entertaining. There are several restaurants and bars. Unfortunately, the service is not very good. It, s good, but the staff needs more training. The exception is the bar on the second floor. The barman is very professional and knows his job. Thank you.

Last time i was there was in July 2019. Nothing to compare with in KZ, neither in entire Central Asia. Yes it is too remote, 3+ hrs drive from the capital, but the environments are beautiful. Prices were within expectations for KZ top hotels. It is a must see for anyone who stays in Nur Sultan for longer than one week.

Rixos Borovoe is a lovely hotel, very tidy and loads of stuff around. This is the first impression, however the more you stay the more uncomfortable you feel. I've been to Rixos in Egypt and Turkey, so I know what I am comparing with. Hardly anyone can speak English so my boyfriend was finding it extremely hard to make orders or ask simple questions, luckily I could speak Russian so we were ok. From the first sight everyone seems lovely and nice but as soon as you need something there are so many issues with whatever request you are making. Apart from the fact that the prices were extremely expensive for Kazakhstan the mini bar wasn't included in the price either. What sort of hotel does that? you're paying 100,000 tenge for one night and don't get free mini bar? Service during lunches and dinners was bad, we've ordered G&T and were waiting for it for about 40 mins. All drinks were taking extremely long, I've ordered a glass of wine in the main restaurant at dinner and it had arrived just when we finished eating. Stuff brings out food as it's ready rather than bringing a started and then the main (as you do), which is so weird. A couple of times my order was forgotten and having waited 30 mins I needed to remind about my order. Several times they had brought the main for my boyfriend and by the time he had finished (40-50 min) they would bring mine. No idea what was happening there?

My family and I spent the weekend at the Rixos Borovoe and we had a great time. The facilities are great and there are endless activities for adults and children. I particularly recommend the Crimean Baths which are part of the hotel. The food and beverage, especially the Indian cuisine, is excellent. The entire team was very helpful and friendly. The GM also was very present at the hotel, always greeting guests and making sure things were running smoothly. We look forward to returning in the summer!