杜布罗弗尼克里克萨斯高级酒店 5 星

客户意见评级 (ALL 评级) 4.6/5 6,156 评论

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描述

酒店其他优惠

  • 独特的地理位置

  • 大型会议厅

  • 美味的佳肴

  • 令人惊叹的海景

  • 城镇中独家传统土耳其浴室

我们的客房

酒店位置

杜布罗弗尼克里克萨斯高级酒店

Liechtensteinov put 3
20000 杜布罗弗尼克
克罗地亚

GPS:42.64568, 18.09043

酒店服务

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酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.6/5  6,156 评论

TripAdvisor 评级  4.5/5  1,397 评论

卓越奖 2024

BED BUGS IN THE ROOM AND EVERYTHING DIRTY, NOT WORTH THE MONEY AND DEFINITELY NOT THE 5* hotel

Tripadvisor 评级 2.0/5

Victoria Z 经 TripAdvisor 认证的评论

When we received our keys and entered the floor 6, I already felt that something is wrong, as I smell persistent smell of bleach and the air was so humidified. When we entered the room it looked so bad, old and dirty. Then I start to check the bed and mattress and found bed bugs signs. And also full of hairs. The room number was 1614. After i bring them the napkin with the bed bugs eggs etc, to the reception, they gave us room on the different floor. Reception staff were very unfriendly and really didn’t care that much about the issue. The bathroom in the room doesn’t have a door, this was not showed on the pictures and it’s very uncomfortable, when someone is sleeping and the other taking a shower. There are so many sun-beds by the pool, so people are just laying down on each other’s heads. The exits to the sea are also old and broken. Kids playroom is totally old and dirty, it looks that it never has been cleaned for this one week, what we spend there. Carpet is ripped off, so kids can fall down when they run there. Wooden design tree in the middle of the room is broken and kids can get hurt if they touch it. There are not many toys and the one that are are so dirty. One day housekeeping start to clean the main restaurant area on the 9 floor using that much bleach, so I was sitting on the 10 floor terrace start to feel dizzy, my eyes were crying and I had to take the child and quickly run away somewhere out of this smell to not harm our health. Sushi from the restaurant are the worst sushi I ate in my life. Even the one from the supermarket tastes much better. Overall we have very bad impression of the hotel: is old, dirty, overpriced and the service is not on the level. We will never visit any other Rixos hotels either. Sea view is very beautiful, we also liked the breakfast buffet and greek dinner buffet. Housekeeping on the 8 floor is nice, her name is Mika, she cleans rooms properly. Lobby is new and first impression of the hotel is good, but then it starts…

Mixed Experience at Rixos Dubrovnik: Great Food, View and Location, But Room for Improvement

Tripadvisor 评级 3.0/5

citylightssaltywater 家庭住宿 - 经 TripAdvisor 认证的评论

Our stay at Rixos Premium Dubrovnik started on a disappointing note. Despite emailing ahead to request an airport shuttle service with a baby seat, we arrived to find no one there to pick us up. Traveling with a baby, this was particularly frustrating. The hotel did attempt to rectify the situation by offering a free shuttle back to the airport at the end of our stay, which we appreciated. Upon entering our room, we were further let down. The overall appearance was underwhelming and not up to the five-star standard we expected. The The balcony had wire as a barrier, which was aesthetically unappealing, along with dead plants in the flowerbed—certainly not what we expected, but the view was a 10 out of 10, absolutely stunning. Basic amenities like teaspoons were missing, and despite requesting a baby potty via email (which was confirmed), it was not provided. A particularly distressing incident occurred when the spa bath made a loud noise at midnight, waking us all up and continuing for half an hour—an unwelcome disruption, especially with a baby. Additionally, there was a pervasive bad smell throughout the hotel, which detracted from our overall experience. On the positive side, the food was amazing. We enjoyed incredible service at the pool and cabanas, and the lunch and dinner services were outstanding. However, the breakfast staff were not as helpful, which was a notable inconsistency in service quality. The hotel's location was perfect, being close to town and easily accessible, which made our outings convenient. We also tried to watch a rugby game, being South Africans, but at halftime, we had to go watch in our room on our cellphone because there wasn't a TV in the resort that could assist us with watching the rest of the game. We understand that the Euro was on, but if there had been other TVs, it would have greatly enhanced our experience as it was a significant game in our culture. Additionally, at the start of the game, there was no one in the bar to actually turn it on, so we missed the anthem and the beginning, which is very important to us. Overall, while there were several notable positives, the negative aspects significantly impacted our stay.

Dear citylightssaltywater, Thank you for sharing your detailed review. We appreciate your feedback and are sorry to hear that your stay did not meet your expectations in several areas. Regarding the airport shuttle service, we apologize for the inconvenience you experienced. Upon reviewing our records, we found that the transfer request was not confirmed, which is why it was not included in our transfer list. We regret any frustration this caused, especially while traveling with a baby. We're glad we could offer a free shuttle back to the airport as a gesture of goodwill. We are addressing the concerns mentioned above with our housekeeping and maintenance teams to ensure they are resolved promptly. The incident with the spa bath and the pervasive smell you mentioned we are investigating these matters to prevent future occurrences. Additionally, we will work on improving the consistency of our breakfast service staff to match the high standards of service you experienced at the pool and cabanas. We're pleased to hear you enjoyed the food, the stunning view from your room, and the hotel's convenient location. We understand your disappointment about not being able to watch the rugby game in the bar and will consider your feedback for better accommodating important events for our guests. Thank you again for your constructive feedback. We are committed to making necessary improvements and hope you might consider staying with us again in the future to experience the enhancements firsthand. Sincerely,

Superb 5* hotel with fabulous sea views.

Tripadvisor 评级 5.0/5

JoT4321 经 TripAdvisor 认证的评论

We stayed here for a week in June and had an amazing holiday. The hotel is of an excellent standard and definitely worthy of its 5*. It is decorated modern throughout, immaculately clean and staff cannot do enough for you. We had a sea view room which was spacious with a large terrace to enjoy the wonderful view. Breakfast was beautiful with a wide selection of high quality food as well as the option of a glass of Cava (or 2!). There was some outdoor seating at breakfast and a pianist playing music every morning. We ate at the fish restaurant on our first evening which was lovely sitting right next to the sea. We booked the 2 hour Tuk Tuk tour through concierge which we really enjoyed. The driver was very knowledgable/friendly and we saw some impressive panoramic views of Dubrovnik old town. The hotel is about 20mins walk out of the main city and there is a bit of an incline coming back up, however there are plenty of taxis and a bus service if needed. We did also feel that the drinks and food were a little on the expensive side. Aside from this, we would happily recommend the hotel as it is quality throughout.

Dear JoT4321, Thank you for your superb review! We're delighted to hear that you had an amazing holiday with us in June. It's wonderful to know that you appreciated the modern decor, cleanliness, and exceptional service from our staff. We're glad you enjoyed your spacious sea view room, the beautiful breakfast with its wide selection, and the delightful touch of morning music from our pianist. It's also great to hear that you had a lovely dining experience at our fish restaurant and enjoyed the Tuk Tuk tour of Dubrovnik. We appreciate your feedback on the pricing of drinks and food and will take it into consideration. We hope to welcome you back soon and thank you for recommending our hotel! Sincerely,

Great honeymoon

Tripadvisor 评级 5.0/5

TeraBRT 经 TripAdvisor 认证的评论

A fantastic honeymoon suite. Service was excellent everywhere. Highlights were couples massage and evening dinner on the terrace. Concierge recommendations were superb. Breakfast with piano music was a great start to every day. Loved the fresh bread assortment.

Dear TeraBRT, Thank you for the fantastic review! We're delighted to hear that you enjoyed your honeymoon with us. We're thrilled that you loved the honeymoon suite, excellent service, couples massage, and evening dinner on the terrace. It's wonderful to know that the concierge recommendations were superb. We're also glad you enjoyed the breakfast with piano music and the fresh bread assortment. We look forward to welcoming you back for more memorable experiences! Kind regards,

Beautiful hotel in a fabulous setting.

Tripadvisor 评级 4.0/5

Col62 家庭住宿 - 经 TripAdvisor 认证的评论

My husband, our daughter and I stayed for 4 nights here in June. We had two classic rooms on 11th floor, each with a balcony which had a garden view. There were no sea view rooms when we booked or when we checked in, but we got plenty of chances to enjoy the breaking view of the beautiful Adriatic! The breakfast selection was great, so many choices! The only issue was getting a coffee: the servers were very busy and there was no option for self-service at the drink machines. My husband did try to help himself to a coffee but was reprimanded for this! We loved the beach/pool area and the access to the sea for a quick swim. The spa facilities were wonderful too. The rooms were lovely and clean, with the bathroom well stocked with luxury toiletries. We enjoyed the walk from the hotel into the Old Town (about 20 minutes), there are amazing views along the route too. We will definitely stay here again if we revisit Dubrovnik.

Dear Col62, Thank you for your wonderful review! We're delighted to hear that you and your family had such an enjoyable stay with us in June. We're glad you appreciated the garden view from your balconies and had the chance to take in the stunning Adriatic views during your visit. It's great to know that our breakfast selection met your expectations, though we apologize for the inconvenience with the coffee service. We'll take your feedback into account to improve our service. It's fantastic that you enjoyed the beach and pool area, as well as the spa facilities. We take pride in maintaining our rooms to a high standard, so we're happy to hear you found them clean and well-stocked. The scenic walk to the Old Town is indeed one of the highlights, and we're pleased you enjoyed it. We look forward to welcoming you back on your next visit to Dubrovnik! Safe travels and best regards,

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其他网络用户评价我们的酒店

  • 2,014 评论 9.2/10 位置
  • 3,094 评论 7.8/10 房间
  • 3,671 评论 8.9/10 服务
  • 8 评论 4.2/10 上网
  • 1,918 评论 7.7/10 食物
  • 1,522 评论 9.2/10 早餐
  • 985 评论 5.3/10 清洁度
  • 657 评论 3.8/10 性价比

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