美居里昂热纳欧洲博览中心酒店 4 星

客户意见评级 (ALL 评级) 4.6/5 1,095 评论

美居里昂热纳欧洲博览中心酒店 - Image 1
美居里昂热纳欧洲博览中心酒店 - Image 2
美居里昂热纳欧洲博览中心酒店 - Image 3
美居里昂热纳欧洲博览中心酒店 - Image 4

描述

安心悦界(ALLSAFE)认可酒店

酒店其他优惠

  • 驾车从酒店到欧洲博览中心仅需 5 分钟,到里昂圣埃克苏佩里机场仅需 15 分钟。提供穿梭巴士服务。

  • 酒店内的 Coté 餐厅供应具有当地风味的时令菜肴和新鲜果蔬。

  • COTE 餐厅提供各色应季美食。Le Barême 休闲餐吧。

  • 带棚停车场

  • 桌上足球、街机、自行车

我们的客房

酒店位置

美居里昂热纳欧洲博览中心酒店

36 Rue Antoine Pinay
69740 GENAS
法国

GPS:45.7293, 4.987568

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

COTé le restaurant

在现代舒适的环境中,享用由主厨使用新鲜时令农产品烹饪的菜肴。我们的餐饮团队很乐意为您提供与菜肴完美搭配的精选葡萄酒。提供外卖服务

预订

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.6/5  1,095 评论

TripAdvisor 评级  4.0/5  298 评论

卓越奖 2023

I do not advise too book to Mercure hôtel at Genas

Tripadvisor 评级 2.0/5

RaphaelD1175 Couples - 经 TripAdvisor 认证的评论

We had a very poor food quality, and few times we were not able to eat it. The menu choice was very poor at the result we eat the same food every day. We registered on half board but at the booking they are not telling you that you will be forced to pay the the food if you eat above 30€. The food price in the menu is too high comparing to the quality and choices. A shame !! No Canal-Plus channel in TV despite other hotels have it.

Dear Raphael, Thank you for sharing your experience following your stay at the Mercure Lyon Genas Eurexpo. We are delighted that the professionalism of our teams, especially Nicole, has pleased you. However, we are sorry to hear of your disappointment with our restaurant service. Please note that we are committed to offering local cuisine using fresh, quality, seasonal produce. That's why we offer a menu with limited choices, which changes every season (except the lunch menu, which changes every day), to ensure the quality of the products. We also apologize for the lack of information about half-board. This was an error on our part, and we should have informed you of this supplement when you made your reservation. We look forward to welcoming you back and regaining your trust, Corinne Sainrat - General Manager

A really nice and friendly Hotel

Tripadvisor 评级 4.0/5

A4193SLvaleriec Couples - 经 TripAdvisor 认证的评论

We got in really early and they accommodated us without any complaint. We also had a 3 hour wait until our between checkout and our train, but the staff were very nice. The food was delicious. Close to Genas town and that was a delightful walk. The staff were very helpful. This hotel is about 25 minutes out of Lyon, but still very convenient. Definitely will stay in a Mercure again.

Dear Valerie, Thank you for taking the time to write this lovely comment. We are delighted that you have appreciated our geographical location, our meals, our team... We look forward to welcoming you again soon, Corinne Sainrat - General Manager

Not a great experience

Tripadvisor 评级 4.0/5

Kathy W Couples - 经 TripAdvisor 认证的评论

The room was very hot. We were provided with 2 floor fans. But they annoyingly shut off after 120 minutes. The window opened over one of the beds, so was dangerous for that beds occupant. Awful instant coffee was provided, but no cream. The hotel was further from airport than expected. A 20 minute drive without traffic. The only option for dining is the hotel restaurant or McDonald's.

Dear Katy, Thank you for taking the time to share your experience at Mercure Lyon Genas Eurexpo. We are sorry that the room was too hot, we are currently in neutral period: without heating or air conditioning, however lately there have been abnormal temperatures for the season, that's why we have provided you with fans, you also have fresh water available in the room and we can also provide you with water mist. As for coffee, do not hesitate to contact the reception which is available 24H/24H to bring you cream, or Nespresso coffee. As for your journey, without traffic the airport is only 15 minutes away from the hotel. Finally, concerning the restaurant, you should know that in addition to our restaurant and McDonald's you will find several restaurants in the city center of Genas within 5 minutes of the hotel. We look forward to seeing you again to satisfy you even more, Corinne Sainrat - General Manager

One night stay while driving from Germany to Spain

Tripadvisor 评级 5.0/5

Erik_Ritterbach 家庭住宿 - 经 TripAdvisor 认证的评论

Fast and ftiendly check-In. We ended Up in the 4th Level - with a "Suite Privileg". Warm, modern and cozy styled. Fully eqipped bathroom with walk-in shower and tube. Balcony outside the room. Breakfastbuffet was tasty with lots of choice, regional producats and stylish seating.

Dear Erik, WAW !!! Many thanks for this great comment Erik ! All our teams are delighted to have succeeded in their mission : to make you spend a wonderful time with us. We are very happy that you liked your suite and that you had a pleasant and relaxing night. It is also a pleasure to know that our breakfast satisfied you thanks to our local products. We hope to welcome you again during your next visit to the region ! All the team of Mercure Lyon Genas Eurexpo wishes you to spend good moments in Spain. See you soon, Corinne SAINRAT – Directrice

Highly disappointed.

Tripadvisor 评级 1.0/5

joelunddd Couples - 经 TripAdvisor 认证的评论

Booked a holiday for Lyon and after reading the reviews for this hotel I thought it would be a suitable stay however, i was wrong. I booked for a 7 night stay, but after the 5th night I had enough and booked elsewhere in the centre of Lyon for the remaining 2 nights. The staff were not helpful and highly rude whenever we had any queries. Our room was not re supplied once with clean towels, toilet roll, soaps, coffees etc. We had to ask for all of these everyday (which they were reluctant to give us) and this is unacceptable when paying over £100 per night. Due to them not cleaning the room or emptying the bins at all, we moved all our stuff to another room - however this room had a broken shower. After this, we tried to make a complaint and one of the members of staff named Lena laughed at us when we asked to speak to the manager and started speaking french to another member of staff and laughing again. We then decided to leave and they tried to make us pay for the full 7 nights and refused to give us a honest discount for the appalling stay - which is a disgrace. I would not recommend this to anyone staying over 1 night as they don’t care about your welfare, and I will never go back again. Overall Cons: 1. Majority of staff towards English are rude and unhelpful 2. No clean supplies throughout the week 3. Broken shower and broken fridge. 4. Overpriced 5. Failed to meet the basic needs of a consumer. Pros: 1. Ok location if you have a car, but I would recommend having your dinner in the city centre rather than near the hotel. In summary the hotel was a huge disappointment, however I spent most of my time exploring Lyon throughout the day so luckily I didn’t spend my time in the hotel.

Hello, Thank you for taking the time to write a review of your stay at Mercure Lyon Genas Eurexpo. However, we are quite surprised by your opinion about your customer experience with us as it does not reflect at all the values we try to put forward. We hope to regain your trust during your next visit. Best regards, Corinne Sainrat - Director

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其他网络用户评价我们的酒店

  • 172 评论 9.2/10 位置
  • 445 评论 7.7/10 房间
  • 498 评论 9.1/10 服务
  • 6 评论 9.3/10 上网
  • 201 评论 8/10 早餐
  • 120 评论 7.7/10 清洁度
  • 18 评论 9.5/10 酒吧和饮品

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