Tarcin Forest Resort & Spa Sarajevo - MGallery Collection 5 stelle

Giudizio clienti (Valutazione ALL) 4.5/5 198 recensioni

Miglior prezzo
garantito
Tarcin Forest Resort & Spa Sarajevo - MGallery Collection - Image 1
Tarcin Forest Resort & Spa Sarajevo - MGallery Collection - Image 2
Tarcin Forest Resort & Spa Sarajevo - MGallery Collection - Image 3
Tarcin Forest Resort & Spa Sarajevo - MGallery Collection - Image 4
Vilovac B B, 71240 SARAJEVO, Bosnia-Erzegovina

Descrizione

I plus dell'hotel

  • In posizione ideale, a 30 minuti d'auto dall'eclettica Sarajevo.

  • Elegante ristorante panoramico con vista mozzafiato sulla natura circostante.

  • Strutture per conferenze panoramiche e all'avanguardia, ideali per ogni occasione speciale.

  • Le escursioni nella natura incontaminata con la guida renderanno indimenticabile il soggiorno.

  • Bar e ristorante nella pineta accanto all'area giochi per bambini, perfetto per le famiglie.

Le nostre sistemazioni

Posizione dell'hotel

Tarcin Forest Resort & Spa Sarajevo - MGallery Collection

Vilovac B B
71240 SARAJEVO
Bosnia-Erzegovina

Coordinate GPS:43.78833, 18.104839

Telefono
Fax +387 33 947-199

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Piscina
  • Parcheggio
  • Animali non ammessi
  • Navetta
  • Ristorante
  • Accessibile con sedia a rotelle
  • Centro fitness
  • Wifi
  • Aria condizionata
  • Colazione
  • Bar
  • Sale riunioni
  • Proprietà 100% non fumatori
  • Servizio in camera

180° RESTAURANT

Appositamente studiato per offrire percorsi gastronomici indimenticabili e intense esperienze emotive, il nostro ristorante con panorama a 180° offre una terrazza con vista spettacolare sulle montagne.

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.5/5  198 recensioni

Giudizio TripAdvisor  4.4/5  111 recensioni

Prachtig hotel, nu nog professionele houding van personeel

Punteggio Tripadvisor 3.0/5

Lidija v In coppia - Recensione certificata TripAdvisor

Prachtig hotel, helaas kom je door een muur van sigaretten rook naar binnen. Er stonden zeker 5 medewerkers bij de voordeur van het hotel te roken. Nadat de sigaretten uitgemaakt waren kwamen ze naar binnen om ons bij de receptie te helpen. Ook bij het ontbijt was het personeel drukker met elkaar dan met gasten.

Dear Guest, Thank you for taking the time to share your experience. We’re delighted that you found our hotel beautiful. However, we sincerely apologize for the inconvenience caused by cigarette smoke near the entrance and for any impression that our staff were more focused on each other than on our guests during breakfast. Your feedback is very important to us, and we will address these issues with our team to ensure a better experience for all our guests. We appreciate your comments and hope to have the opportunity to welcome you back in the future. Kind regards, Hotel Management

Giudizio clienti 5.0/5

Alessandra M. Famiglie - Avvisi confermati di ALL

Scoperto per caso sul sito dell All accor, siamo rimasti colpiti dalla posizione e dalla gentilezza del personale, sia della reception che della spa e del ristorante; chiederei un po' di attenzioni in più nella zona spa soprattutto per l attivazione di servizi come l idromassaggio o altre cose che in una spa di un 5 stelle non devono mancare.

Dear Alessandra m., We very much appreciate your comments regarding your stay at the Tarcin Forest Resort & Spa Sarajevo - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tarcin Forest Resort MGallery

Very Disappointed - Pests, Poor Service, and a Catastrophic Stay

Punteggio Tripadvisor 1.0/5

Johanna B Recensione certificata TripAdvisor

We arrived late at night with our three young children, tired after a long journey. We had booked a villa and were looking forward to a peaceful and pleasant stay, but unfortunately, we were deeply disappointed. As soon as we entered the villa, we were greeted by an unpleasant sight: long-legged silverfish crawling on the ceiling, a dead beetle in the shower, and spiders hanging from the ceiling. My husband had to go to the reception, and we were promised two rooms in the main building instead. When we finally reached those rooms, they were no better. We found a live silverfish on the floor in one of the rooms, and outside our other room, there was a large dead brown beetle. We felt very uncomfortable staying there due to the pests and insects, and now we were left without accommodation in Sarajevo in the middle of the night, with three tired and disappointed children. We contacted the hotel's manager, Nermin Horman, who informed us that they would not reimburse us for the nights, even though we had paid over 500 euros for accommodation that we never used. After a long night of searching for another hotel, we eventually found a room at Ibis Styles. When we checked in, we realized that it was actually a sister hotel to Tarcin. The room was okay, but the breakfast was another disappointment. Dirty plates, an unappetizing buffet, and ants in the restaurant quickly made us realize that we didn’t want to stay here either. In summary: We had a terrible experience at Tarcin Forest Resort and spa and cannot recommend it to anyone. Poor hygiene, pests, unprofessional service, and no support from the hotel when we needed it the most. Avoid this hotel if you want a comfortable and safe stay.

Dear Guest, Thank you for taking the time to share your detailed feedback. We are deeply sorry to hear about the many issues you encountered during your stay, and we sincerely apologize for the discomfort and frustration caused to you and your family. Please be assured that the hygiene and pest concerns you described are taken very seriously. We have already initiated a comprehensive review of our cleaning and pest control procedures to prevent such incidents in the future. Your experience does not reflect the standards we strive to maintain. We regret that the alternative accommodation did not meet your expectations and understand how stressful it must have been to find suitable lodging late at night with your children. Regarding the refund, we will revisit your case personally to see how we can address your concerns. We are also concerned about your experience at our sister property and will communicate your feedback to their management team. Your feedback is crucial for us to improve, and we truly appreciate you bringing these issues to our attention. We hope to have the opportunity to welcome you back one day and provide a stay that reflects the high standards we aim to uphold. Kind regards, Hotel Management

Goʻooooooooooooooooooooooooooooooo

Punteggio Tripadvisor 5.0/5

Mohand A In famiglia - Recensione certificata TripAdvisor

First of a very friendly staff, especially Tareq, with a great smile and attitude willingly to assist you with your needs. Also, others like the old guy in the restaurant. If you need to see a fabulous scenery of condensed greenery covered in the morning with fog carpet mesmerizing your sensation, then take your beloved husband and stay there.

Dear guest, Thank you very much for visiting and for the excellent evaluation of our services. We are very glad that you enjoyed Tarčin Forest Resort and Spa-MGallery, where you are always welcome!

Soggiorno eccellente

Giudizio clienti 4.5/5

Anonimo Famiglie - Avvisi confermati di ALL

Ottima location, ville splendide immerse nella natura, personale attento al cliente, attento anche ai più piccoli ospiti, risorante ottimo e colazione di alto livello, attività per i bambini molto apprezzate, spa & wellness center soddisfacenti.

Dear Rafaelle, Thank you very much for your nice review and for your recommendation. It is always a pleasure to receive positive feedback. I will share your feedback with the rest of our team. They will really appreciate it. We hope you had a wonderful city trip and will visit us again. We are looking forward to your next stay with us! Best regards, Edin Bajramovic General Manager

In collaborazione con TripAdvisor

Altri utenti web che hanno valutato il nostro hotel

  • 178 recensioni 8.6/10 Posizione
  • 275 recensioni 7.9/10 Camera
  • 312 recensioni 8.9/10 Servizio
  • 5 recensioni 9.1/10 Internet
  • 107 recensioni 9.1/10 Colazione
  • 104 recensioni 7/10 Pulizia
  • 103 recensioni 8.1/10 Comfort
  • 83 recensioni 8.8/10 Atmosfera

Implementato da Trustyou

Nostre ulteriori strutture nelle vicinanze

Tutti i nostri hotel a Sarajevo

Prezzo a partire da, per 1 notte per 1 persona nella categoria di camera mirata al prezzo, servizi aggiuntivi esclusi, colazione esclusa. Corrisponde al prezzo pubblico più basso comprensivo di tutte le tasse (Potrebbe essere richiesto il pagamento di alcune tasse aggiuntive all'arrivo in hotel (ad esempio, la tassa di soggiorno) in base alla normativa locale vigente.) per la sistemazione in questione, trovato oggi sul sito https://all.accor.com/, per un soggiorno di una notte nei prossimi 20 giorni. Variabile a seconda del periodo e della disponibilità. Il prezzo è garantito solo al momento della prenotazione. La prenotazione (all'estero) è pagabile nella valuta del Paese in cui si trova l'hotel. È garantito solo l'importo confermato al momento della prenotazione nella valuta del Paese in cui si trova l'hotel. L'eventuale stima indicata della conversione nella valuta del cliente non ha valore contrattuale. Al momento del pagamento, la banca può addebitare al cliente costi bancari o commissioni di cambio.