Mercure Moulins Centre - Hôtel de Paris 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.6/5 Отзывов: 867

Mercure Moulins Centre - Hôtel de Paris - Image 1
Mercure Moulins Centre - Hôtel de Paris - Image 2
Mercure Moulins Centre - Hôtel de Paris - Image 3
Mercure Moulins Centre - Hôtel de Paris - Image 4
21 Rue De Paris, 03000 MOULINS, Франция

Описание

Особенности отеля

  • Spa with sauna, hammam, jacuzzi and well-being massages

  • In the city center in the historic district

  • New: Bar le Paris with a varied cocktail and wine menu

  • Outdoor swimming pool open during season

  • Private and secure car park

Наши номера

Расположение отеля

Mercure Moulins Centre - Hôtel de Paris

21 Rue De Paris
03000 MOULINS
Франция

GPS:46.568063, 3.330452

Телефон
Факс +33 4 70 34 05 39

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Можно с животными
  • Доступ на инвалидном кресле
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

Завтрак

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.6/5  Отзывов: 867

Рейтинг TripAdvisor  3.9/5  Отзывов: 519

Pleasant staying with family

Примечание: Tripadvisor 5.0/5

Lorena B Реальные отзывы TripAdvisor

Very pleasant, silent ,nice large room; excellent beds and pillows; good position , parkig and access; Nice people at reception

Chère cliente, Nous vous remercions pour votre excellent retour d'expérience qui montre bien votre niveau de satisfaction. Ce serait un plaisir pour nous et nos équipes de vous accueillir lors de votre prochain séjour. La réception, Mercure moulins - Hôtel de Paris

Great hotel with all the old charm of France

Примечание: Tripadvisor 5.0/5

Visitor892 Реальные отзывы TripAdvisor

Very nice welcome on arrival with a very efficient reception team. Rooms are Clean and functional and all seemed dressed in a historic style. Pool area as clean and great for a late afternoon chill session. Bar and other faculties (unfortunately no restaurant) were top drawer. Location is great for travellers who want to explore the area and all facilities are just a short walk.

Cher client, Nous vous remercions pour vote retour positif qui nous fait très plaisir. C'est dans notre ADN, de vouloir conserver le charme de l'hôtel de Paris tout en le modernisant. Nous espérons vous revoir très prochainement dans notre établissement ! Cordialement, La réception

Could be nice if they cleaned the place and didn’t shout at you

Примечание: Tripadvisor 2.0/5

SeerLondonacre Семьи - Реальные отзывы TripAdvisor

Arrived in our room to find the toilet had not been cleaned before our arrival! Immediately advised man working on reception who then got very angry and shouted at me. I have never experienced such a poor reception to a hotel stay. It’s a shame as the hotel could be very nice but it’s needs to be thoroughly cleaned (room also very dusty and communal areas dirty, mould in bathroom). The angry little man needs some serious customer service training. I noticed on leaving other guests also complaining about the lack of cleaning.

We sincerely thank you for taking the time to share your experience and we are truly sorry to read about the issues you encountered during your stay. Please accept our apologies for the cleanliness problems you described. This is not the level of service or hygiene we aim to provide, and your comments have been taken very seriously. A thorough review has been carried out with our housekeeping team to ensure stricter controls moving forward, particularly regarding room preparation and communal areas. We are also very concerned about your experience at reception. This behavior is completely unacceptable and does not reflect our values. The situation has been addressed internally, and additional customer service training is being implemented to ensure all guests are treated with courtesy and respect at all times. We regret that these issues overshadowed your stay, as guest satisfaction is our top priority. We appreciate your honest feedback, which helps us improve, and we hope we may have the opportunity to restore your confidence in the future. Kind regards, The Hotel Management

A few days of luxery

Примечание: Tripadvisor 4.0/5

joellej629 Реальные отзывы TripAdvisor

A very beautiful building , and beautiful typical regency french rooms. All air conditioned very quite cannot hear anyone walking on the carpets, and our room was in front of the lift. The staff were all very friendly and very helpful , escorting you towards toilets, Spa etc. The only downside to the hotel, is though it has a lovely breakfast in the morning, they do not do lunch time or evening meals.

Thank you very much for your lovely rating, which rewards the quality of our welcome, our service, our breakfast and all of our Hotel & Spa services. Our hotel does not have a restaurant but we are in the city center where you can eat easily. However, we offer room services for our customers who prefer to stay in their rooms. See you soon on Moulins.

Unpleasant mattress contains insect egg casings !

Примечание: Tripadvisor 1.0/5

duad21 Семьи - Реальные отзывы TripAdvisor

Having previously stayed several times in a family room as a stop over in central France we felt secure in booking again. Big mistake this year we were allocated a family room up some windy parapet stairs . I usually do a quick corner check of mattresses to look for evidence of bed bugs, black marks staining etc never ever finding a problem in all the hotels we have stayed in . This time to my horror I found in one of the single mattresses a man made cut / hole which contained insect egg casings and many of them . The mattress itself was badly stained a red/ coppery colour. Either it had been treated and not disposed of or we could have had a very bad night of bites and contaminated luggage. The reception was helpful and moved us to the room we had previously which was perfectly clean. So a mixed bag of rooms . We will not be returning.

Bonjour et merci pour votre retour. Nous avons pris les mesures nécessaires lors du signalement et le traitement a été fait pour assurer la sécurité de nos clients. Cordialement.

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Другие интернет-пользователи оценили наш отель

  • 230 Отзывов 9.1/10 Расположение
  • 378 Отзывов 7.8/10 Номер
  • 383 Отзывов 8.8/10 Сервис
  • 219 Отзывов 8.1/10 Завтрак
  • 79 Отзывов 7.7/10 Чистота
  • 65 Отзывов 4.6/10 Еда

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