Fairmont Austin 4 星

客户意见评级 (ALL 评级) 4.6/5 5,710 评论

保证最优惠房价
Fairmont Austin - Image 1
Fairmont Austin - Image 2
Fairmont Austin - Image 3
Fairmont Austin - Image 4
101 Red River Street, 78701 奥斯汀, 美国

描述

酒店其他优惠

  • 屡获殊荣的酒店，坐落于奥斯汀市中心

  • 六间独具风格的餐厅、咖啡馆与酒吧

  • 大型屋顶泳池，配有 14 间小屋及户外酒吧

  • 奢华水疗中心，配备日光浴室、浸泡池、蒸汽洞窟与冷浸池

我们的客房

酒店位置

Fairmont Austin

101 Red River Street
78701 奥斯汀
美国

GPS:30.263613, -97.740684

电话
传真 +1 512-580-0198

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.6/5  5,710 评论

TripAdvisor 评级  4.7/5  6,824 评论

Wonderful Stay

Tripadvisor 评级 5.0/5

A2329OQjaimea Solo travel - 经 TripAdvisor 认证的评论

For a quick stay where I needed to work remotely, this place was ideal. King size room was spacious and internet was good. Coffee shop downstairs was on point as well. Would do it again anytime!

Dear A2329OQjaimea, Thank you for your wonderful feedback. I am delighted to know your stay provided the comfort and convenience you needed for a productive visit. It is great to hear the spacious king room, reliable internet, and our lobby coffee shop all contributed to an effortless experience. We look forward to welcoming you back anytime. Best Regards Pablo Guest Experience.

Excellent choice

Tripadvisor 评级 5.0/5

janeC7178DN 家庭住宿 - 经 TripAdvisor 认证的评论

Whenever I visit Austin, the Fairmont is where I choose to stay. It is like a five star hotel without the exorbitant rates. Clean, comfortable, convenient with great customer service!

Dear janeC7178DN, Thank you for sharing such a wonderful review. It is truly a pleasure to know that the Fairmont continues to be your preferred home in Austin. Your kind words about our comfort, convenience, and dedicated service mean a great deal to our team. We look forward to welcoming you back for another exceptional stay. Best Regards, Pablo Guest Experience.

Disappointed

Tripadvisor 评级 3.0/5

LynnWoodside71 Friends getaway - 经 TripAdvisor 认证的评论

I was disappointed with housekeeping because they did not replenish any of the coffee supplies in the room including coffee cups for 3 days. Extra $50. per night for a bathtub was a ridiculous amount of money.. Parking prices were also very high and our room key did not work in the parking garage.

Dear LynnWoodside71, Thank you for taking the time to share your impressions. I am sincerely sorry to learn that your stay fell short of expectations, particularly regarding the replenishment of in-room amenities, the additional bathtub charge, and the challenges encountered with parking access. This is far from the seamless and attentive experience we strive to deliver, and I regret the inconvenience these oversights caused. Your feedback has been shared with the appropriate teams to ensure immediate attention and improvement. Should you wish to discuss your experience further, please feel free to reach out so we may address your concerns directly and restore your trust in us. Best regards, Shalton Guest Experience

Nice Hotel, Below Average Rooms. Poor Service

Tripadvisor 评级 2.0/5

jjennell Friends getaway - 经 TripAdvisor 认证的评论

This hotel was built with high-quality materials, but my room was damaged in multiple ways and not maintained to the level one would expect from a 4-star hotel. Sadly, they were still willing to sell this room to me despite its flaws, and they made no effort to reduce the price they charged me. Also, if your room is on the Northwest side, you will hear construction noise all day long, starting at 8:00 am, as the convention center is under construction. The bed was too firm, and there were no top sheets. The service at the restaurant was pathetic, not because they were too busy, but because they were seriously understaffed, and the staff was not trained correctly. The bar was not much better. The valet parking was average as well. If you need your vehicle early in the morning, be prepared to wait and arrive late at your destination. I've had better service at a 3-star hotel. Overall, this hotel is not a 4-star hotel, and you will be overpaying for what it is worth. I will not be staying here again. This hotel is losing money, because we chose to leave for meals, after the first day of staying there was full of debacles.

Dear jjennell, Thank you for taking the time to share your detailed feedback. We sincerely apologize that your experience fell far below the standards we aim to uphold. While we are pleased to hear you appreciated the quality of the property, it is clear we did not deliver the level of room condition, service, or overall experience that you rightfully expected from a four-star hotel. We are truly sorry for the issues you encountered with your room, the construction noise, and the service challenges in our dining venues and valet. This is not reflective of the experience we strive to provide, and your comments will be shared with our leadership teams for immediate review and corrective action. Your feedback is invaluable in helping us improve. If you would be open to providing any additional details regarding your stay, we would greatly appreciate the opportunity to learn more and address your concerns directly. Please feel free to reach out to us at AUS.GuestExperience@Fairmont.com. Thank you again for bringing these matters to our attention, and we hope to have the chance to restore your trust in the future. Warm regards, Guest Experience

Anniversary Stay Was Amazing

Tripadvisor 评级 5.0/5

Jono A 经 TripAdvisor 认证的评论

Great stay and amazing service at Fairmont Austin! Thank you Nicole from Guest Experience for making our anniversary stay special! We will be back

Dear jonoa919, Thank you for sharing your wonderful review! We’re thrilled to hear that your anniversary stays at Fairmont Austin was amazing and that our team provided the great service you deserve. We’re especially glad to know that Nicole from Guest Experience helped make your celebration feel truly special. We can’t wait to welcome you back for another memorable stay! Warm regards, Angel Becerra Guest Experience

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其他网络用户评价我们的酒店

  • 1,161 评论 8.6/10 位置
  • 2,557 评论 8.1/10 房间
  • 3,074 评论 8.8/10 服务
  • 149 评论 5/10 上网
  • 940 评论 8.3/10 清洁度
  • 854 评论 9/10 氛围
  • 814 评论 6.9/10 舒适度
  • 796 评论 7.1/10 食物

支持方 Trustyou

价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。