Fairmont, Остин 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.6/5 Отзывов: 5 872

Гарантия
лучшей цены
Fairmont, Остин - Image 1
Fairmont, Остин - Image 2
Fairmont, Остин - Image 3
Fairmont, Остин - Image 4
101 Red River Street, 78701 ОСТИН, США

Описание

Особенности отеля

  • Уникальное расположение среди пышной зелени парка Палм-Парк и заповедника Уоллер-Крик

  • 6 ресторанов с уникальным оформлением

  • Large rooftop swimming pool with 14 cabanas and outdoor bar

  • Luxury spa with solariums, soaking pools and steam grotto

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Расположение отеля

Fairmont, Остин

101 Red River Street
78701 ОСТИН
США

GPS:30.263613, -97.740684

Телефон
Факс +1 512-580-0198

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Обслуживание в номере

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.6/5  Отзывов: 5 872

Рейтинг TripAdvisor  4.7/5  Отзывов: 6 635

Overcharged and never refunded

Примечание: Tripadvisor 1.0/5

AmyThomsonMoody Деловые путешественники - Реальные отзывы TripAdvisor

Dear AmyThomsonMoody, Thank you for taking the time to share your experience. I want to begin by sincerely apologizing for the frustration and inconvenience you encountered during and after your stay. What you’ve described does not reflect the level of service and professionalism we expect from our team, and I deeply regret that you left with such a negative impression—particularly during a stay that involved your young daughter. I’m especially sorry to hear about the unresolved billing issue and the lack of follow-up communication. We take such matters very seriously, and I understand how upsetting it must be to feel unheard. While I understand your trust in our brand has been damaged, we would appreciate the opportunity to speak with you directly to better understand the situation and work toward a resolution. If you’re open to it, please contact the Guest Experience Team at AUS.GuestExperience@Fairmont.com, and we will ensure your concerns are addressed promptly. Thank you again for your feedback, and I am truly sorry for the disappointment this has caused. Best regards, Shalton Mahosi Guest Experience Coordinator

Medical Spa Event

Примечание: Tripadvisor 5.0/5

M C Реальные отзывы TripAdvisor

Dear A8967WCmc, Thank you so much for sharing your wonderful feedback! We’re delighted to hear that you enjoyed the food and service during the Medical Spa event. It’s especially great to know that Taylor made such a positive impression and that Erika went above and beyond to assist your wife—her thoughtful gesture truly reflects the level of care we aim to provide. We’re also glad to hear our lobby restaurant &bar, Fulton, lived up to your expectations—it’s always a great place to start! We appreciate you choosing Fairmont Austin and look forward to welcoming you back for another 5-star experience. Best regards, Shalton Mahosi Guest Experience Coordinator

Charged fees for options not selected. Shower and bathroom poorly designed.

Примечание: Tripadvisor 2.0/5

Gerald D Реальные отзывы TripAdvisor

Dear 40geraldd, Thank you for taking the time to share your detailed feedback following your recent stay with us for a wedding event. I’m truly sorry to hear that your experience did not meet your expectations and that you left feeling frustrated, particularly regarding the Urban Experience Fee. I completely understand your concerns, especially when a charge feels unexpected or miscommunicated. While this fee is included in certain group blocks to provide bundled access to amenities and experiences, I apologize if that was not made clear at the time of booking or check-in. Transparency is important to us, and your comments will be reviewed with our reservations and front office teams to help us improve communication around package inclusions. I also want to sincerely thank you for your thoughtful observations about the room’s design and functionality. We recognize that comfort and accessibility can vary from guest to guest, and your insights regarding the bathroom layout, shower fixture, bedding, and mirror height are extremely valuable. I’ve shared your feedback with our operations and housekeeping teams to inform future updates and adjustments. Thank you again for your honest feedback. Best regards, Shalton Mahosi Guest Experience Coordinator

A Wonderful Experience!

Примечание: Tripadvisor 5.0/5

JenniferL5229 Деловые путешественники - Реальные отзывы TripAdvisor

Dear JenniferL5229, Thank you for your thoughtful and glowing review. We are delighted to hear that your five-night business stay at the Fairmont Austin exceeded your expectations. It brings us great joy to know you found the accommodations, service, and dining experiences, particularly at Fulton, to be of such high caliber. Your kind words regarding our team and your experience mean the world to us, and we are especially pleased that the views and in-room dining added to the pleasure of your visit. We very much look forward to welcoming you back on your next trip to Austin. Best regards, Shalton Mahosi Guest Experience Coordinator

Sometimes it's about how you recover

Примечание: Tripadvisor 4.0/5

MikTweet Деловые путешественники - Реальные отзывы TripAdvisor

Dear MikTweet, Thank you for taking the time to share such a thoughtful and comprehensive review of your recent stay with us. While we deeply regret the initial challenges you experienced—particularly the room allocation, service delays, and maintenance concerns—we are sincerely grateful for your patience and understanding throughout. Your graciousness in recognizing our team’s efforts to recover the situation, especially those of our Royal Service Supervisor, Sherlynn, is truly appreciated. We will be sure to pass along your kind words, which will no doubt encourage our colleagues in their continued commitment to guest satisfaction. At Fairmont, we understand that luxury is not just about perfection, but also about how gracefully and sincerely we respond when something goes awry. Your feedback serves as both a testament and a reminder of the importance of that principle. We are pleased to know that our recovery efforts restored your trust and contributed positively to your overall experience. It was a privilege to host you, and we hope to welcome you back in the future for a seamless and exceptional stay from start to finish. Best regards, Shalton Mahosi Guest Experience Coordinator

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 1 192 Отзывов 8.5/10 Расположение
  • 2 402 Отзывов 8.3/10 Номер
  • 2 898 Отзывов 8.6/10 Сервис
  • 147 Отзывов 5.4/10 Интернет
  • 1 051 Отзывов 7.8/10 Удобства
  • 903 Отзывов 8.3/10 Чистота
  • 823 Отзывов 9/10 Атмосфера
  • 756 Отзывов 7.2/10 Еда

В сотрудничестве с Trustyou

Указана начальная стоимость за 1 ночь для 1 человека в номере категории, указанной рядом с ценой, без учета дополнительных услуг и завтрака. Она соответствует самой низкой рыночной цене с учетом всех налогов (В соответствии с действующими нормами и правилами некоторые налоги могут взиматься по прибытию в отель (например, туристический налог).) на указанный вариант размещения, найденной на сайте https://all.accor.com/ в этот день, для проживания в течение одной ночи в ближайшие 20 дней. Может изменяться в зависимости от периода и наличия свободных номеров. Стоимость актуальна только на момент бронирования. Оплата проживания в отеле за границей производится в валюте страны, где расположен отель. Гарантируется только сумма, подтвержденная при бронировании в валюте страны, где находится отель. Примерная стоимость в вашей валюте, которая может быть указана, не является договорным условием. Во время оплаты вашим банком может взиматься комиссия за осуществление операции и (или) валютный обмен.