Fairmont Austin 4 estrelas

Nota clientes Avis (Classificação ALL) 4.6/5 5.872 comentários

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101 Red River Street, 78701 Austin, United States

Descrição

Extras do hotel

  • Award-winning hotel situated in the heart of downtown Austin

  • Six distinctively curated restaurants, cafés and bars

  • Large rooftop swimming pool with 14 cabanas and outdoor bar

  • Luxury spa with solariums, soaking pools and steam grotto

As nossas opções de alojamento

Localização do hotel

Fairmont Austin

101 Red River Street
78701 Austin
United States

GPS:30.263613, -97.740684

Telefone
Fax +1 512-580-0198

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Piscina
  • Estacionamento
  • Restaurante
  • Acesso para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Pequeno-almoço
  • Bar
  • Salas de reunião
  • Serviço de quartos

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

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Classificação ALL  4.6/5  5.872 comentários

Classificação do TripAdvisor  4.7/5  6.635 comentários

Overcharged and never refunded

Nota Tripadvisor 1.0/5

AmyThomsonMoody Negócios - Avaliação com certificação TripAdvisor

This was, without question, the worst guest experience I’ve ever had at any hotel. Despite repeated attempts to resolve a serious billing issue, I was completely ignored by Fairmont staff—specifically Cooper Isaacs at reception, who not only failed to reply to any of my follow-up emails but dismissed me in person, even as I stood there with my two-year-old daughter. I was overcharged $500 for parking I clearly did not use, despite having paid in advance for only the days I needed. The lack of accountability, professionalism, and basic human decency is staggering. This level of negligence and disregard for guests is unacceptable at any tier of hospitality—let alone from a brand that claims to be luxury. I will never stay at a Fairmont again and would strongly advise others to avoid it at all costs.

Dear AmyThomsonMoody, Thank you for taking the time to share your experience. I want to begin by sincerely apologizing for the frustration and inconvenience you encountered during and after your stay. What you’ve described does not reflect the level of service and professionalism we expect from our team, and I deeply regret that you left with such a negative impression—particularly during a stay that involved your young daughter. I’m especially sorry to hear about the unresolved billing issue and the lack of follow-up communication. We take such matters very seriously, and I understand how upsetting it must be to feel unheard. While I understand your trust in our brand has been damaged, we would appreciate the opportunity to speak with you directly to better understand the situation and work toward a resolution. If you’re open to it, please contact the Guest Experience Team at AUS.GuestExperience@Fairmont.com, and we will ensure your concerns are addressed promptly. Thank you again for your feedback, and I am truly sorry for the disappointment this has caused. Best regards, Shalton Mahosi Guest Experience Coordinator

Medical Spa Event

Nota Tripadvisor 5.0/5

M C Avaliação com certificação TripAdvisor

The food was excellent and our server Taylor was great. My wife lost her shampoo and facial items. Erika from the staff went to the spa and got her a bag full of all the supplies she needed. That that is big 5 star hotel. Always start at the bar and this one was well worth it.

Dear A8967WCmc, Thank you so much for sharing your wonderful feedback! We’re delighted to hear that you enjoyed the food and service during the Medical Spa event. It’s especially great to know that Taylor made such a positive impression and that Erika went above and beyond to assist your wife—her thoughtful gesture truly reflects the level of care we aim to provide. We’re also glad to hear our lobby restaurant &bar, Fulton, lived up to your expectations—it’s always a great place to start! We appreciate you choosing Fairmont Austin and look forward to welcoming you back for another 5-star experience. Best regards, Shalton Mahosi Guest Experience Coordinator

Charged fees for options not selected. Shower and bathroom poorly designed.

Nota Tripadvisor 2.0/5

Gerald D Avaliação com certificação TripAdvisor

Booked a room for a 2 night stay for a wedding in Austin. There was a Courtesy wedding Block arranged for the event. I booked the room and specifically did not select what appeared to be an optional "Urban Experience" which was a $35 fee per day. On check-out I reviewed the bill and was surprised that the "Urban Experience" fee was added to my bill. I complained to the desk clerk but received no satisfaction as he stated that the Wedding Block included this B.S. fee. I stated that I specifically did not select this option when booking the room. As we had to leave to catch our flight I could not pursue the argument. A couple of days later I was contacted by Dennis who basically stated that everyone who booked in the wedding block were charged the fee and there was nothing he could do about it. I stated that in my opinion this was a scam fee and should be refunded as I did not select it nor used it. Concerning the hotel room there were a number of issues: 1. The design of the bathroom sink is poor for anyone who is not tall. The sink basin is about 10" from the edge of the sink. For a short person it is very difficult to lean over to not make a mess in the bathroom. 2. The shower head is a very substandard. Something that I would expect at a budget motel, not at an expensive "high" class hotel. The pressure was non-existent and the head position was not adjustable. 3. There was no top sheet in the bed. There was a sheet covering the mattress and a comforter enclosed in a duvet. There was no top sheet. Does the hotel remove and wash the duvet cover when they change the bedding? 4. The magnifying mirror was too high for a short person and not easily adjustable. All in all the hotel did not meet expectations and the scam Urban Experience fee is a ripoff.

Dear 40geraldd, Thank you for taking the time to share your detailed feedback following your recent stay with us for a wedding event. I’m truly sorry to hear that your experience did not meet your expectations and that you left feeling frustrated, particularly regarding the Urban Experience Fee. I completely understand your concerns, especially when a charge feels unexpected or miscommunicated. While this fee is included in certain group blocks to provide bundled access to amenities and experiences, I apologize if that was not made clear at the time of booking or check-in. Transparency is important to us, and your comments will be reviewed with our reservations and front office teams to help us improve communication around package inclusions. I also want to sincerely thank you for your thoughtful observations about the room’s design and functionality. We recognize that comfort and accessibility can vary from guest to guest, and your insights regarding the bathroom layout, shower fixture, bedding, and mirror height are extremely valuable. I’ve shared your feedback with our operations and housekeeping teams to inform future updates and adjustments. Thank you again for your honest feedback. Best regards, Shalton Mahosi Guest Experience Coordinator

A Wonderful Experience!

Nota Tripadvisor 5.0/5

JenniferL5229 Negócios - Avaliação com certificação TripAdvisor

I stayed at the Fairmont for business purposes for five nights last week and I don't have enough good things to say about the hotel! The room and view were spectacular, the staff was more than friendly, and the accommodations were top notch. The room service was prompt and fresh, as well as the daily breakfast and lunch provided to us for the conference. I also ate at Fulton restaurant and had the BEST calamari I've ever tasted! Overall, I would definitely stay at the Fairmont the next time I'm back in Austin.

Dear JenniferL5229, Thank you for your thoughtful and glowing review. We are delighted to hear that your five-night business stay at the Fairmont Austin exceeded your expectations. It brings us great joy to know you found the accommodations, service, and dining experiences, particularly at Fulton, to be of such high caliber. Your kind words regarding our team and your experience mean the world to us, and we are especially pleased that the views and in-room dining added to the pleasure of your visit. We very much look forward to welcoming you back on your next trip to Austin. Best regards, Shalton Mahosi Guest Experience Coordinator

Sometimes it's about how you recover

Nota Tripadvisor 4.0/5

MikTweet Negócios - Avaliação com certificação TripAdvisor

This trip had it's share of challenges. When I arrived, my room was not what I initially booked for. When I inquired about it, I was told by the representative that this is what's available and I would need to keep it. When I received that answer, I settled in. Later I received a call from another associate in the concierge wanting to know what happened and if she could switch my room. I explained that because I had already settled in from being told I could not earlier, I would rather not move at this time. Later on I received another call from the manager of royal concierge I believe her name was Sherlynn *I apologize if it's wrong*, but she was more than accommodating and hard working at trying to make the situation right. I explained also to her that I was going to be there about a week and I had already unpacked and didn't wish to move. She offered to give me other amenities to make up for the mishap, and we finally landed on chocolate. I was able to enjoy that as a consolation. Later there a plug in the sink in the restroom that took some time to get a representative there to fix, but that didn't inconvenience me much. The next day I requested silverware and a bowl to use because I had ordered items for my room for the week. It took more than an hour and 3 phone calls to get those items. I was told that they came to my room but was no answer, however, I had been waiting, so that was not the case. I explained that they must've knocked extremely soft because I was waiting and heard nothing. I also had a refrigerator, and microwave, and even though they were next to an outlet, only one could be plugged in at a time because the other didn't fit. When I let them know that I just had to move the microwave to a different space, they offered to change the room again. I declined again, as I was already unpacked and settled into the current room. There were other little minor issues like these that went on, but I said all of that to say this.......THEY RECOVERED WELL. Each interaction was pleasant and they were more than willing to assist me, with the exception of the very first person I spoke with. For me, it's not a problem to have issues in a space, but I'm looking at how I'm treated once the issues are known. Fairmont did very well in recovering my faith in choosing to come to this conference and stay at their hotel.

Dear MikTweet, Thank you for taking the time to share such a thoughtful and comprehensive review of your recent stay with us. While we deeply regret the initial challenges you experienced—particularly the room allocation, service delays, and maintenance concerns—we are sincerely grateful for your patience and understanding throughout. Your graciousness in recognizing our team’s efforts to recover the situation, especially those of our Royal Service Supervisor, Sherlynn, is truly appreciated. We will be sure to pass along your kind words, which will no doubt encourage our colleagues in their continued commitment to guest satisfaction. At Fairmont, we understand that luxury is not just about perfection, but also about how gracefully and sincerely we respond when something goes awry. Your feedback serves as both a testament and a reminder of the importance of that principle. We are pleased to know that our recovery efforts restored your trust and contributed positively to your overall experience. It was a privilege to host you, and we hope to welcome you back in the future for a seamless and exceptional stay from start to finish. Best regards, Shalton Mahosi Guest Experience Coordinator

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 1.192 comentários 8.5/10 Localização
  • 2.402 comentários 8.3/10 Quarto
  • 2.898 comentários 8.6/10 Serviço
  • 147 comentários 5.4/10 Internet
  • 1.051 comentários 7.8/10 Comodidades
  • 903 comentários 8.3/10 Limpeza
  • 823 comentários 9/10 Atmosfera
  • 756 comentários 7.2/10 Comida

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