Fairmont Austin 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 5,872 件のレビュー

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101 Red River Street, 78701 Austin, United States

説明

ホテルのその他の情報

  • Award-winning hotel situated in the heart of downtown Austin

  • Six distinctively curated restaurants, cafés and bars

  • Large rooftop swimming pool with 14 cabanas and outdoor bar

  • Luxury spa with solariums, soaking pools and steam grotto

当ホテルの客室

このホテルを予約

ホテル所在地

Fairmont Austin

101 Red River Street
78701 Austin
United States

GPS:30.263613, -97.740684

電話番号
ファックス +1 512-580-0198

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  5,872 件のレビュー

トリップアドバイザーの評価  4.7/5  6,635 件のレビュー

Overcharged and never refunded

トリップアドバイザーの評価 1.0/5

AmyThomsonMoody ビジネス - トリップアドバイザー認証口コミ

Dear AmyThomsonMoody, Thank you for taking the time to share your experience. I want to begin by sincerely apologizing for the frustration and inconvenience you encountered during and after your stay. What you’ve described does not reflect the level of service and professionalism we expect from our team, and I deeply regret that you left with such a negative impression—particularly during a stay that involved your young daughter. I’m especially sorry to hear about the unresolved billing issue and the lack of follow-up communication. We take such matters very seriously, and I understand how upsetting it must be to feel unheard. While I understand your trust in our brand has been damaged, we would appreciate the opportunity to speak with you directly to better understand the situation and work toward a resolution. If you’re open to it, please contact the Guest Experience Team at AUS.GuestExperience@Fairmont.com, and we will ensure your concerns are addressed promptly. Thank you again for your feedback, and I am truly sorry for the disappointment this has caused. Best regards, Shalton Mahosi Guest Experience Coordinator

Medical Spa Event

トリップアドバイザーの評価 5.0/5

M C トリップアドバイザー認証口コミ

Dear A8967WCmc, Thank you so much for sharing your wonderful feedback! We’re delighted to hear that you enjoyed the food and service during the Medical Spa event. It’s especially great to know that Taylor made such a positive impression and that Erika went above and beyond to assist your wife—her thoughtful gesture truly reflects the level of care we aim to provide. We’re also glad to hear our lobby restaurant &bar, Fulton, lived up to your expectations—it’s always a great place to start! We appreciate you choosing Fairmont Austin and look forward to welcoming you back for another 5-star experience. Best regards, Shalton Mahosi Guest Experience Coordinator

Charged fees for options not selected. Shower and bathroom poorly designed.

トリップアドバイザーの評価 2.0/5

Gerald D トリップアドバイザー認証口コミ

Dear 40geraldd, Thank you for taking the time to share your detailed feedback following your recent stay with us for a wedding event. I’m truly sorry to hear that your experience did not meet your expectations and that you left feeling frustrated, particularly regarding the Urban Experience Fee. I completely understand your concerns, especially when a charge feels unexpected or miscommunicated. While this fee is included in certain group blocks to provide bundled access to amenities and experiences, I apologize if that was not made clear at the time of booking or check-in. Transparency is important to us, and your comments will be reviewed with our reservations and front office teams to help us improve communication around package inclusions. I also want to sincerely thank you for your thoughtful observations about the room’s design and functionality. We recognize that comfort and accessibility can vary from guest to guest, and your insights regarding the bathroom layout, shower fixture, bedding, and mirror height are extremely valuable. I’ve shared your feedback with our operations and housekeeping teams to inform future updates and adjustments. Thank you again for your honest feedback. Best regards, Shalton Mahosi Guest Experience Coordinator

A Wonderful Experience!

トリップアドバイザーの評価 5.0/5

JenniferL5229 ビジネス - トリップアドバイザー認証口コミ

Dear JenniferL5229, Thank you for your thoughtful and glowing review. We are delighted to hear that your five-night business stay at the Fairmont Austin exceeded your expectations. It brings us great joy to know you found the accommodations, service, and dining experiences, particularly at Fulton, to be of such high caliber. Your kind words regarding our team and your experience mean the world to us, and we are especially pleased that the views and in-room dining added to the pleasure of your visit. We very much look forward to welcoming you back on your next trip to Austin. Best regards, Shalton Mahosi Guest Experience Coordinator

Sometimes it's about how you recover

トリップアドバイザーの評価 4.0/5

MikTweet ビジネス - トリップアドバイザー認証口コミ

Dear MikTweet, Thank you for taking the time to share such a thoughtful and comprehensive review of your recent stay with us. While we deeply regret the initial challenges you experienced—particularly the room allocation, service delays, and maintenance concerns—we are sincerely grateful for your patience and understanding throughout. Your graciousness in recognizing our team’s efforts to recover the situation, especially those of our Royal Service Supervisor, Sherlynn, is truly appreciated. We will be sure to pass along your kind words, which will no doubt encourage our colleagues in their continued commitment to guest satisfaction. At Fairmont, we understand that luxury is not just about perfection, but also about how gracefully and sincerely we respond when something goes awry. Your feedback serves as both a testament and a reminder of the importance of that principle. We are pleased to know that our recovery efforts restored your trust and contributed positively to your overall experience. It was a privilege to host you, and we hope to welcome you back in the future for a seamless and exceptional stay from start to finish. Best regards, Shalton Mahosi Guest Experience Coordinator

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,192 件のレビュー 8.5/10 ロケーション
  • 2,402 件のレビュー 8.3/10 客室
  • 2,898 件のレビュー 8.6/10 サービス
  • 147 件のレビュー 5.4/10 インターネット
  • 1,051 件のレビュー 7.8/10 設備
  • 903 件のレビュー 8.3/10 清潔さ
  • 823 件のレビュー 9/10 雰囲気
  • 756 件のレビュー 7.2/10 料理

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。