Fairmont Austin 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 5,586 件のレビュー

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Fairmont Austin - Image 1
Fairmont Austin - Image 2
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Fairmont Austin - Image 4
101 Red River Street, 78701 Austin, アメリカ合衆国

説明

ホテルのその他の情報

  • Award-winning hotel situated in the heart of downtown Austin

  • Award-winning hotel situated in the heart of downtown Austin

  • Six distinctively curated restaurants, cafés and bars

  • Large rooftop swimming pool with 14 cabanas and outdoor bar

  • Luxury spa with solariums, soaking pools and steam grotto

当ホテルの客室

ホテル所在地

Fairmont Austin

101 Red River Street
78701 Austin
アメリカ合衆国

GPS:30.263613, -97.740684

電話番号
ファックス +1 512-580-0198

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  5,586 件のレビュー

トリップアドバイザーの評価  4.7/5  6,830 件のレビュー

AMAZING EXPERIENCE

トリップアドバイザーの評価 5.0/5

bphebert ビジネス - トリップアドバイザー認証口コミ

First time ever to Austin, Texas for a company holiday party. Hotel is in an AMAZING location!! Staff was so friendly and helpful!! GREAT SERVICE all around! Hotel was beautiful!! Will DEFINITELY stay here again and WILL BE RECOMMENDING Fairmont to anyone visiting the Austin area.

Dear Valued Guest, Thank you for sharing such a wonderful and enthusiastic review of your first visit to Austin and your stay at Fairmont Austin. We are absolutely delighted to know that our prime location, elegant surroundings, and attentive service made such a memorable impression during your company holiday celebration. It is especially gratifying to hear that our team’s warmth and hospitality contributed to an amazing experience from start to finish. Creating moments that inspire our guests to return, and to recommend us to others—is truly the highest compliment we can receive. We look forward to welcoming you back for another exceptional stay and continuing to deliver the elevated service you so kindly described. Best regards, Shalton Mahosi Guest Experience

Genuine & Warm Stay with a Luxury Level Experience

トリップアドバイザーの評価 5.0/5

Scenic13150525814 トリップアドバイザー認証口コミ

My son treated me to a one-night stay at the Fairmont Austin. Seda and Rachel at the front desk made the entire arrival warm, informative and was seamless. Their kindness immediately made me feel comfortable and at home. Garrison was extraordinary. From the hostess (I forget her name but the woman working Saturday evening was so welcoming with Jasper. ) to the chefs!! Every detail was impeccable. Jasper created an incredible tasting menu paired beautifully with wine for each course. It was the best wine pairing experience I’ve ever had. Katelyn was an amazing server. Attentive, knowledgeable, and kind as well as Joel both provided wonderful service. Some of the Fairmont Banquet team even stopped by to wish us a special, Artur & Sarah adding a truly personal touch to our experience. Later that night, we ordered in-room dining, which was quick and easy. Mikayla was friendly and knowledgeable when taking our order, and the young gentleman who delivered the food was professional and kind though I didn’t catch his name. The highlight of my stay was my spa treatment the following day. As a breast cancer survivor with body sensitivities and experiencing my first massage I was understandably nervous. Sarah, my massage therapist, was absolutely wonderful. She made me feel safe, comfortable, and completely at ease. I am not someone who relaxes easily, yet I fell asleep multiple times during the treatment. It was truly a one-of-a-kind, healing experience. Every team member we encountered delivered exceptional service with genuine warmth. The Fairmont Austin is a beautiful property, and this stay gave me memories I will treasure forever.

Dear Scenic13150525814, Thank you for sharing such a deeply meaningful and heartfelt review. We are truly honored that you chose Fairmont Austin for such a special stay and that your time with us created memories you will treasure. It means so much to know that your experience felt warm, genuine, and cared for from beginning to end. We are delighted to hear that Seda and Rachel provided such a gracious and welcoming arrival experience, setting the tone for your stay. We are equally thrilled that your evening at Garrison was extraordinary—from the thoughtful hostess welcome, to Jasper’s beautifully curated tasting menu and wine pairings, to the heartfelt service from Katelyn, Joel, and our banquet colleagues, Artur and Sarah. Your kind words will be proudly shared with each of them. It’s wonderful to know your in-room dining experience was smooth and welcoming as well, and we appreciate your recognition of Mikayla and our delivery team member. Most importantly, we are truly touched by your kind words regarding your spa experience. As a breast cancer survivor, your trust means so much to us, and we are incredibly grateful that Sarah was able to provide such a comfortable, nurturing, and healing experience for your first massage. Your reflection is very special, and we will be sure to share your gratitude with her. Thank you once again for taking the time to write such a thoughtful review and for recognizing so many members of our team. We wish you continued health and well-being and look forward to welcoming you back whenever your travels bring you to Austin. Warm Regards, Angel Becerra Guest Experience Team

Amazing and Wonderful Experience!!!! Great Professional and Personal Service!!

トリップアドバイザーの評価 5.0/5

Ernesto A ビジネス - トリップアドバイザー認証口コミ

My wife and I were very impressed. I am a hotel snob. The Fairmont Austin has the "WOW" factor! The entrance was festive, elegant and spacious. Seda at the front desk took great care of us. She explained all the incentives we qualified for as we used our Chase Sapphire Reserve Credit Card via The Edit. The bed was incredible. My phone conversation with Terry was great since the bedding/pillows were changed to foam due to allergies to feather. The room was great!! The coffee inside the room was great. We love Nespresso. The boxes of water were provided at the front desk. The coffee shop was perfect. The breakfast was delicious! The only little issue was that the smoking area outside was too close to the valet parking area. Other than that, our hotel stay WAS A GREAT EXPERIENCE and would DEFINTELY BE GOING BACK!!! Ernie

Dear Ernie, Thank you for sharing such a thoughtful and enthusiastic review. We are truly honored by your kind words, especially coming from someone who considers himself a “hotel snob”! We’re delighted to hear that Fairmont Austin delivered that “WOW” factor from the moment you arrived, with our festive entrance, elegant surroundings, and welcoming atmosphere. We’re thrilled that Seda at the Front Desk took great care of you and ensured you received all the benefits associated with your booking, and that Terry with our Royal Service team was able to assist in providing the right bedding to keep you comfortable. It’s wonderful to know you enjoyed your guestroom, Nespresso coffee, delicious breakfast, and the many small touches throughout your stay. Thank you as well for sharing your feedback regarding the smoking area location. Guest comfort is very important to us, and your comments will be shared with our leadership team for review. We truly appreciate you choosing Fairmont Austin and are so glad to hear you plan to return. We look forward to welcoming you and your wife back for another wonderful stay! Warm regards, Angel Guest Experience

Great customer service !

トリップアドバイザーの評価 5.0/5

Mario-BouChacra1 ビジネス - トリップアドバイザー認証口コミ

Really enjoyed my time spend at Gairmont Austion. Employees from the moment they open the entrance door to reception to room service are all joyful and professional and glad to help and make your stay unforgettable.

Dear Mario-BouChacra1, Thank you so much for taking the time to share your wonderful feedback with us. We are truly delighted to hear that you enjoyed your stay at Fairmont Austin and that our team made such a positive impression from your arrival at the entrance to reception and room service. Your kind words about our colleagues being joyful, professional, and genuinely eager to help mean a great deal to us. Creating memorable and unforgettable experiences is at the heart of what we do, and it’s rewarding to know our efforts were felt throughout your stay. We sincerely appreciate your review and look forward to welcoming you back to Fairmont Austin in the future. Warm regards, Angel Becerra Guest Experience Team

Great Stay for Girls Weekend in Austin

トリップアドバイザーの評価 5.0/5

rmats031 Friends getaway - トリップアドバイザー認証口コミ

We stayed for a weekend getaway as part of the Chase Sapphire Reserve The Edit stays. The hotel was beautiful, in a great location, and had all the amenities we could need. Lots of dining options on site - and the food was fabulous all around! Our only complaint was the shower temperature fluctuated rapidly (very hot to ice cold) while showering and required frequent adjustments to maintain a comfortable temperature. Very reminiscent of old homes when someone used water elsewhere in the house and it would affect the shower temperature. We would not have expected this type of issue in such a nice hotel. Aside from that, we had no other complaints!

Dear Valued Guest, Thank you for sharing such a thoughtful and detailed reflection on your girls’ weekend getaway with us. We are delighted to know that your stay was marked by beautiful surroundings, an exceptional location, and a wide array of amenities and dining experiences that you thoroughly enjoyed. It is especially gratifying to hear that our culinary offerings left such a positive impression. That said, I am sincerely disappointed to learn of the inconvenience you experienced with the fluctuating shower temperature. This is certainly not the level of comfort or consistency one should expect from a stay of this caliber, and I truly regret that this detracted from an otherwise enjoyable visit. Your comments are invaluable and have been shared with our engineering team for careful review and follow-up. We hope to have the pleasure of welcoming you back to Fairmont Austin for a flawlessly comfortable and memorable stay in the future. Best regards, Shalton Guest Experience

との提携 TripAdvisor

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