Fairmont Austin 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 5,710 件のレビュー

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Fairmont Austin - Image 1
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101 Red River Street, 78701 Austin, アメリカ合衆国

説明

ホテルのその他の情報

  • Award-winning hotel situated in the heart of downtown Austin

  • Award-winning hotel situated in the heart of downtown Austin

  • Six distinctively curated restaurants, cafés and bars

  • Large rooftop swimming pool with 14 cabanas and outdoor bar

  • Luxury spa with solariums, soaking pools and steam grotto

当ホテルの客室

ホテル所在地

Fairmont Austin

101 Red River Street
78701 Austin
アメリカ合衆国

GPS:30.263613, -97.740684

電話番号
ファックス +1 512-580-0198

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  5,710 件のレビュー

トリップアドバイザーの評価  4.7/5  6,824 件のレビュー

Wonderful Stay

トリップアドバイザーの評価 5.0/5

A2329OQjaimea Solo travel - トリップアドバイザー認証口コミ

For a quick stay where I needed to work remotely, this place was ideal. King size room was spacious and internet was good. Coffee shop downstairs was on point as well. Would do it again anytime!

Dear A2329OQjaimea, Thank you for your wonderful feedback. I am delighted to know your stay provided the comfort and convenience you needed for a productive visit. It is great to hear the spacious king room, reliable internet, and our lobby coffee shop all contributed to an effortless experience. We look forward to welcoming you back anytime. Best Regards Pablo Guest Experience.

Excellent choice

トリップアドバイザーの評価 5.0/5

janeC7178DN ファミリー - トリップアドバイザー認証口コミ

Whenever I visit Austin, the Fairmont is where I choose to stay. It is like a five star hotel without the exorbitant rates. Clean, comfortable, convenient with great customer service!

Dear janeC7178DN, Thank you for sharing such a wonderful review. It is truly a pleasure to know that the Fairmont continues to be your preferred home in Austin. Your kind words about our comfort, convenience, and dedicated service mean a great deal to our team. We look forward to welcoming you back for another exceptional stay. Best Regards, Pablo Guest Experience.

Disappointed

トリップアドバイザーの評価 3.0/5

LynnWoodside71 Friends getaway - トリップアドバイザー認証口コミ

I was disappointed with housekeeping because they did not replenish any of the coffee supplies in the room including coffee cups for 3 days. Extra $50. per night for a bathtub was a ridiculous amount of money.. Parking prices were also very high and our room key did not work in the parking garage.

Dear LynnWoodside71, Thank you for taking the time to share your impressions. I am sincerely sorry to learn that your stay fell short of expectations, particularly regarding the replenishment of in-room amenities, the additional bathtub charge, and the challenges encountered with parking access. This is far from the seamless and attentive experience we strive to deliver, and I regret the inconvenience these oversights caused. Your feedback has been shared with the appropriate teams to ensure immediate attention and improvement. Should you wish to discuss your experience further, please feel free to reach out so we may address your concerns directly and restore your trust in us. Best regards, Shalton Guest Experience

Nice Hotel, Below Average Rooms. Poor Service

トリップアドバイザーの評価 2.0/5

jjennell Friends getaway - トリップアドバイザー認証口コミ

This hotel was built with high-quality materials, but my room was damaged in multiple ways and not maintained to the level one would expect from a 4-star hotel. Sadly, they were still willing to sell this room to me despite its flaws, and they made no effort to reduce the price they charged me. Also, if your room is on the Northwest side, you will hear construction noise all day long, starting at 8:00 am, as the convention center is under construction. The bed was too firm, and there were no top sheets. The service at the restaurant was pathetic, not because they were too busy, but because they were seriously understaffed, and the staff was not trained correctly. The bar was not much better. The valet parking was average as well. If you need your vehicle early in the morning, be prepared to wait and arrive late at your destination. I've had better service at a 3-star hotel. Overall, this hotel is not a 4-star hotel, and you will be overpaying for what it is worth. I will not be staying here again. This hotel is losing money, because we chose to leave for meals, after the first day of staying there was full of debacles.

Dear jjennell, Thank you for taking the time to share your detailed feedback. We sincerely apologize that your experience fell far below the standards we aim to uphold. While we are pleased to hear you appreciated the quality of the property, it is clear we did not deliver the level of room condition, service, or overall experience that you rightfully expected from a four-star hotel. We are truly sorry for the issues you encountered with your room, the construction noise, and the service challenges in our dining venues and valet. This is not reflective of the experience we strive to provide, and your comments will be shared with our leadership teams for immediate review and corrective action. Your feedback is invaluable in helping us improve. If you would be open to providing any additional details regarding your stay, we would greatly appreciate the opportunity to learn more and address your concerns directly. Please feel free to reach out to us at AUS.GuestExperience@Fairmont.com. Thank you again for bringing these matters to our attention, and we hope to have the chance to restore your trust in the future. Warm regards, Guest Experience

Anniversary Stay Was Amazing

トリップアドバイザーの評価 5.0/5

Jono A トリップアドバイザー認証口コミ

Great stay and amazing service at Fairmont Austin! Thank you Nicole from Guest Experience for making our anniversary stay special! We will be back

Dear jonoa919, Thank you for sharing your wonderful review! We’re thrilled to hear that your anniversary stays at Fairmont Austin was amazing and that our team provided the great service you deserve. We’re especially glad to know that Nicole from Guest Experience helped make your celebration feel truly special. We can’t wait to welcome you back for another memorable stay! Warm regards, Angel Becerra Guest Experience

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 2,557 件のレビュー 8.1/10 客室
  • 3,074 件のレビュー 8.8/10 サービス
  • 149 件のレビュー 5/10 インターネット
  • 940 件のレビュー 8.3/10 清潔さ
  • 854 件のレビュー 9/10 雰囲気
  • 814 件のレビュー 6.9/10 快適さ
  • 796 件のレビュー 7.1/10 料理

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