Fairmont Austin 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 5,597 件のレビュー

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Fairmont Austin - Image 1
Fairmont Austin - Image 2
Fairmont Austin - Image 3
Fairmont Austin - Image 4
101 Red River Street, 78701 Austin, アメリカ合衆国

説明

ホテルのその他の情報

  • Award-winning hotel situated in the heart of downtown Austin

  • Award-winning hotel situated in the heart of downtown Austin

  • Six distinctively curated restaurants, cafés and bars

  • Large rooftop swimming pool with 14 cabanas and outdoor bar

  • Luxury spa with solariums, soaking pools and steam grotto

当ホテルの客室

ホテル所在地

Fairmont Austin

101 Red River Street
78701 Austin
アメリカ合衆国

GPS:30.263613, -97.740684

電話番号
ファックス +1 512-580-0198

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  5,597 件のレビュー

トリップアドバイザーの評価  4.7/5  6,828 件のレビュー

Amazing and Wonderful Experience!!!! Great Professional and Personal Service!!

トリップアドバイザーの評価 5.0/5

Ernesto A ビジネス - トリップアドバイザー認証口コミ

My wife and I were very impressed. I am a hotel snob. The Fairmont Austin has the "WOW" factor! The entrance was festive, elegant and spacious. Seda at the front desk took great care of us. She explained all the incentives we qualified for as we used our Chase Sapphire Reserve Credit Card via The Edit. The bed was incredible. My phone conversation with Terry was great since the bedding/pillows were changed to foam due to allergies to feather. The room was great!! The coffee inside the room was great. We love Nespresso. The boxes of water were provided at the front desk. The coffee shop was perfect. The breakfast was delicious! The only little issue was that the smoking area outside was too close to the valet parking area. Other than that, our hotel stay WAS A GREAT EXPERIENCE and would DEFINTELY BE GOING BACK!!! Ernie

Dear Ernie, Thank you for sharing such a thoughtful and enthusiastic review. We are truly honored by your kind words, especially coming from someone who considers himself a “hotel snob”! We’re delighted to hear that Fairmont Austin delivered that “WOW” factor from the moment you arrived, with our festive entrance, elegant surroundings, and welcoming atmosphere. We’re thrilled that Seda at the Front Desk took great care of you and ensured you received all the benefits associated with your booking, and that Terry with our Royal Service team was able to assist in providing the right bedding to keep you comfortable. It’s wonderful to know you enjoyed your guestroom, Nespresso coffee, delicious breakfast, and the many small touches throughout your stay. Thank you as well for sharing your feedback regarding the smoking area location. Guest comfort is very important to us, and your comments will be shared with our leadership team for review. We truly appreciate you choosing Fairmont Austin and are so glad to hear you plan to return. We look forward to welcoming you and your wife back for another wonderful stay! Warm regards, Angel Guest Experience

Great customer service !

トリップアドバイザーの評価 5.0/5

Mario-BouChacra1 ビジネス - トリップアドバイザー認証口コミ

Really enjoyed my time spend at Gairmont Austion. Employees from the moment they open the entrance door to reception to room service are all joyful and professional and glad to help and make your stay unforgettable.

Dear Mario-BouChacra1, Thank you so much for taking the time to share your wonderful feedback with us. We are truly delighted to hear that you enjoyed your stay at Fairmont Austin and that our team made such a positive impression from your arrival at the entrance to reception and room service. Your kind words about our colleagues being joyful, professional, and genuinely eager to help mean a great deal to us. Creating memorable and unforgettable experiences is at the heart of what we do, and it’s rewarding to know our efforts were felt throughout your stay. We sincerely appreciate your review and look forward to welcoming you back to Fairmont Austin in the future. Warm regards, Angel Becerra Guest Experience Team

Great Stay for Girls Weekend in Austin

トリップアドバイザーの評価 5.0/5

rmats031 Friends getaway - トリップアドバイザー認証口コミ

We stayed for a weekend getaway as part of the Chase Sapphire Reserve The Edit stays. The hotel was beautiful, in a great location, and had all the amenities we could need. Lots of dining options on site - and the food was fabulous all around! Our only complaint was the shower temperature fluctuated rapidly (very hot to ice cold) while showering and required frequent adjustments to maintain a comfortable temperature. Very reminiscent of old homes when someone used water elsewhere in the house and it would affect the shower temperature. We would not have expected this type of issue in such a nice hotel. Aside from that, we had no other complaints!

Dear Valued Guest, Thank you for sharing such a thoughtful and detailed reflection on your girls’ weekend getaway with us. We are delighted to know that your stay was marked by beautiful surroundings, an exceptional location, and a wide array of amenities and dining experiences that you thoroughly enjoyed. It is especially gratifying to hear that our culinary offerings left such a positive impression. That said, I am sincerely disappointed to learn of the inconvenience you experienced with the fluctuating shower temperature. This is certainly not the level of comfort or consistency one should expect from a stay of this caliber, and I truly regret that this detracted from an otherwise enjoyable visit. Your comments are invaluable and have been shared with our engineering team for careful review and follow-up. We hope to have the pleasure of welcoming you back to Fairmont Austin for a flawlessly comfortable and memorable stay in the future. Best regards, Shalton Guest Experience

A great choice in downtown Austin

トリップアドバイザーの評価 5.0/5

tessgold ファミリー - トリップアドバイザー認証口コミ

We stayed at the Fairmont Austin for 7 days over the Thanksgiving holiday and couldn't have been more pleased and can't wait to go back. It's in a convenient location, on the edge of downtown, close to the expressway for getting around, and yet within an easy stroll to Ladybird Lake. We ate lunch in the bar lounge and also ordered from room service and the food was very good. The staff were all wonderful - friendly and helpful. The room was amazing, clean and comfortable and larger than we had expected. We even got a free upgrade without asking for it.

Dear Valued Guest, Thank you for sharing such a gracious and heartfelt reflection on your Thanksgiving stay with us. We are truly delighted to know that your visit to Fairmont Austin exceeded expectations and left you eager to return. It is wonderful to hear that our location offered both convenience and tranquility, allowing you to enjoy easy access to downtown, the expressway, and leisurely strolls along Lady Bird Lake. Your kind remarks regarding the quality of our dining experiences, from the bar lounge to in-room dining, are sincerely appreciated. We are especially pleased that our colleagues’ warm, attentive service, along with the comfort and generous size of your room, contributed to such an enjoyable stay. Being able to surprise you with a complimentary upgrade is always our pleasure, and we are delighted it enhanced your experience even further. We look forward to the privilege of welcoming you back to Fairmont Austin for another refined and memorable stay. Best regards, Shalton Guest Experience

What a lovely welcoming hotel

トリップアドバイザーの評価 5.0/5

mmonica2025 ビジネス - トリップアドバイザー認証口コミ

The hotel rooms are spacious and clean. The communal areas are great for events and business gatherings. The staff was friendly, professional and super helpful. The avocado toast was great!

Dear mmonica2025, Thank you for taking the time to share such a wonderful review. We’re delighted to hear that you felt welcomed and enjoyed your stay with us. It’s great to know that you found our rooms spacious and clean, appreciated our communal spaces for events and business gatherings, and experienced the friendly, professional service our team strives to provide. We’re especially happy to hear the avocado toast was a hit it’s a guest favorite! Your kind words truly mean a lot to our team, and we’re grateful for your 5-star rating. We hope to have the pleasure of welcoming you back again very soon. Warm regards, Angel Becerra

との提携 TripAdvisor

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